3/5 Lisa C. 1 year ago on Google
This
hotel
has
the
potential
to
be
5
star
but
the
service
and
a
few
room
features
let
it
down.
We
stayed
in
a
Deluxe
Family
room,
which
has
a
king
bed
plus
a
separate
room
tucked
behind
the
bathroom
with
two
single
beds
for
the
kids.
The
room
itself
was
a
wonderful
size
and
the
layout
was
great,
especially
with
kids.
Their
room
had
a
view
to
the
river
and
its
own
TV.
We
loved
the
full
height
windows
and
view.
The
beds
were
comfy
and
there
was
also
a
couch
in
the
room.
The
room
had
a
deep
bath
as
well
as
a
shower.
The
breakfast
included
was
great,
amazing
food
and
the
service
staff
in
the
restaurant
very
good.
The
pool
area
is
small
but
also
nice,
the
pool
is
heated
but
only
mildly.
There
is
a
heated
outdoor
shower
to
rinse
and
warm
up
in
by
the
pool.
The
lobby
and
lounge
area
is
gorgeous,
would
like
to
come
back
and
have
afternoon
tea
or
drinks
and
relax
in
this
area.
Downsides
were
that
the
room
could
have
been
cleaner,
there
were
flecks
of
chocolate
on
the
table
and
the
windows
had
hand
prints
and
smudges
on
them.
The
room
was
booked
for
4
but
we
were
only
provided
with
2
towels
(and
only
2
complimentary
waters)
so
had
to
call
for
extra
towels
and
wait
1/2hr
at
least
for
them
to
arrive.
Also
ticked
in
the
check
in
form
that
I'd
like
the
newspaper
in
the
morning
but
none
was
delivered
so
I
called
up
and
asked
for
one,
was
told
it
would
be
delivered
but
nothing
had
come
by
the
time
we
checked
out.
The
rooms
also
need
a
lamp
or
nightlight,
at
least
in
the
family
rooms
so
a
light
can
be
kept
on
for
small
children.
If
you're
booking
this
room
with
kids
I
recommend
you
pack
an
LED
night
light.
The
lights
in
the
rooms
are
too
bright
for
the
whole
night
(even
the
reading
light)
and
if
you
leave
a
light
on
in
the
bathroom
instead
the
privacy
screen
between
the
bath
and
main
bed
lets
too
much
light
in
to
the
main
room.
The
curtains
can
only
be
fully
open
or
fully
closed
due
to
the
electronics
so
you
can't
just
let
a
bit
of
the
night
light
in
and
deal
with
it
that
way.
It's
also
weird
that
the
toilet
doesn't
have
its
own
light
so
at
night
you
have
to
go
in
total
darkness
or
have
the
whole
bathroom
light
on
just
to
use
the
loo!
The
bar
fridge
is
empty
(no
mini
bar)
which
is
great
if
you
want
to
bring
your
own
drinks
but
if
you
dont
then
be
prepared
to
wait
more
than
half
an
hour
for
anything
ordered
via
room
service.
Limited
information
was
provided
at
check
in
as
well,
and
I
was
only
given
extra
information
(other
than
here's
the
room
key),
if
I
asked
(i.e
where
is
the
pool,
where
is
breakfast).
The
hotel
website
has
little
information
about
parking
options
as
does
the
email
sent
a
couple
of
days
before
check-in
about
planning
your
visit.
The
things
that
let
it
down
could
be
fixed
with
some
extra
care
and
attention,
hopefully
this
hotel
can
sort
itself
out
as
it
has
potential.
Until
then
it
doesn't
have
the
bang
for
the
buck
that
you
pay
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