1/5 Mickala W. 2 years ago on Google
I
would
had
given
2
star
for
the
lovely
lady
at
the
front
that
gave
us
an
early
check
in,
her
service
was
absolutely
amazing.
The
walls
of
the
room
are
covered
in
marks,
looks
they
haven’t
been
cleaned
since
early
BC.
Paper
thin
walls,
cleaners
bashing
and
crashing
around
in
rooms.
Then
it
came
to
the
end
of
our
stay.
I
rang
reception
talked
to
Ganganath,
asked
if
we
could
have
a
late
check
out.
Yep!
No
worries.
It
came
to
my
partner
and
I
looking
for
a
new
place
to
stay,
found
a
great
deal
with
the
same
people
on
Agoda.
Done
deal!
Except,
the
app
was
bugging
out.
Rang
reception
talked
to
Gilgamesh
again,
asked
if
he
could
price
match
-
he
could
only
do
us
extra
$2
lol..
amazingly,
after
a
few
mins,
the
app
worked
and
it
was
processing!
Then
we
kindly
rang
reception
once
more,
and
let
them
know
it’s
just
us
and
to
rebook
our
room
so
they
didn’t
need
to
worry
about
the
cleaning
of
it
etc.
Well…
then
things
got
REAL
sour.
He
didn’t
believe
the
app
was
bugging
out,
my
partner
had
to
go
down
to
reception
and
speak
in
person.
He
grabbed
my
partners
phone
and
changed
the
screen
to
‘cancelled’.
Unknowingly
to
us,
he
had
cancelled
it
because
he
knew
we
were
staying
an
extra
night
so
he
could
get
an
extra
$2.
We
realised
this
was
for
certain
when
checking
his
email
when
he
got
back
to
the
room,
seeing
successful
confirmations
and
one
cancelled
one,
at
the
time
of
the
face
to
face
talk.
We
then
had
to
pay,
not
through
the
app,
so
we
couldn’t
do
anything
with
Agoda
because
their
service
is
impeccable.
Agoda
is
expecting
money
because
of
the
confirmed
booking
and
we
are
Gold
VIP.
In
the
end,
our
stay
was
terrible.
I
DO
NOT
RECOMMEND
this
hotel!
P.S…
I’m
from
the
Great
Southern,
this
does
not
feel
Great
Southerny
at
all.
Maybe
with
the
marks
on
the
walls
🤣