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Frequently mentioned in reviews: room (39) hotel (34) staff (29) service (28) stay (23) Perth (21) water (18) good (14) rooms (13) time (13)
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  • 5/5 Amilia H. 3 years ago on Google
    I'm here for quarantine (14 Days-still in quarantine), The room is good - queen size bed, sofa, TV, speaker, mini fridge, coffee maker, table & chair. (everything you need). The toilet is nice, - shower (no tub), sink & toilet. They have also provided me with liquid dish, detergent and a reuse-able cloth. They feed me good, the food comes 3 times a day and seriously I think i will put on weight (got to diet LOL). It's delicious, complete with fruits and desserts. You can also request anything extra if you need. Some you have to pay example Laundry & some is free. They are really nice and if you them just call them up. The water comes from tap water, it's clean, but I'll boil them first because I like to drink hot-warm water. Honestly best place to quarantine or relax. Personally, I'm enjoying and appreciating every moment of it. Thank you Intercontinental Perth City Centre :)
    4 people found this review helpful 👍

  • 5/5 Timinmelbourne 4 months ago on Google • 482 reviews
    Friendly professional staff. Check-in was very easy and seamless. My room was spotlessly clean but not very big. I was on a high floor. I attempted to order room service from my room on my first night, and the phone was dead. I went to the lifts and spoke to reception, who wanted to send some engineers to look into this. I didn't bother, and I didn't want people in my room the following day when I was out of my room. Everything you need is on your telly, information and food menu. Good range of toiletries in the room, and the bed is very comfy. The pillows were really soft, and there were 4 on the bed. Overall, it was a nice experience. The breakfast buffet on the ground floor is quite good, too.
    1 person found this review helpful 👍

  • 1/5 Ashley P. 2 years ago on Google
    It's only the updated rooms to the hotel that are making it pass the mark to be a 4 star hotel because everything else associated to this place extremely poor and substandard. Unfortunately I've been forced into hotel quarantine at the intercontinental (prison)Perth, fyi this isn't my 1st time doing the quarantine process. I work overseas and this time back makes it round 5 doing the 14 day sentence. The previous hotels have all had minor issues but nothing in comparison to this place. Firstly there's no bottled water in the rooms like previous hotels and liquid Drinks such as OJ, apple juice or even a cordial is delivered with any meal they provide, and that's exactly what they do. They just provide you any meal. There's no options. Every other hotel accommodation previously provided upon return to Australia will provide you with 4 things, 1-bottled water that's actually consumable. The only hydration provided here, is water from a sink tap, and any person who says that's safe for human consumption should go and get themselves a covid test because you've clearly lost your sense of taste. 2. Menu options...nothing extravagant just an option of 2 different choices that people can decide for themselves on personal taste preferences. 3. A Menu full stop...its nice to have an idea of what's actually being delivered come meal times so when its actually delivered we're not surprised to see another pathetic excuse of a meal not fit for animal consumption and gives me a heads up do i can place an order from uber eats to provide something a cut above my dog's bowl of eukanuba. 4: finally, this was the absolute kicker, a fridge that has the ability to get to and maintain a temperature that makes cold foods and drinks safe enough to store and also consume without risk to my personal health and well-being. I shouldn't pull an item out of the fridge like milk and unknowingly receive cottage cheese. Especially when they'yre not providing any drinks or water that's consumable. Atleast provide a fridge that will stay cold enough to keep the stuff i actually have to provide and pay for. There is a sad excuse of some mini wine/ bar fridge provided in the room but these fridges only have the ability to hold temperatures between 9°C and 14°C...milk products, cold meats, anything dairy, BEER is required by law to be stored below 4°C....im interested to see if the dept of Health are aware of this...I'll be sure let my voice be heard when i pass this review onto the State's Hotel Quarantine feedback process.
    2 people found this review helpful 👍

  • 5/5 Peter B. 1 year ago on Google
    I can highly recommend the Intercontinental Perth. The staff at every level provided an exceptional level of service and commitment to excellence. The rooms were absolutely beautiful, clean and very comfortable with an added level of style and sophistication. Our stay was wonderful and we enjoyed the entire experience. We will be returning without doubt.
    2 people found this review helpful 👍

  • 1/5 Miki S. 1 year ago on Google
    We booked via fine hotel and resorts and Amex, slow concierge, issue with lounge access(there not even open), only one restaurant to dine in, doesn’t even come with complimentary water in the room. The phone to reception from room is slow, most of the time it’s just disconnects.Was meant receive call back had to chase for follow up multiple times. Overall very disappointing. Just reopened after being a Covid hotel, however they have a lot to improve in term of services. Wouldn’t book for personal stay, unless business.
    2 people found this review helpful 👍

  • 5/5 Jakinta P. 1 year ago on Google
    3 days in to a week long stay. I had to take the time to write a review. I can't fault the hotel or staff. The room is comfortable, cleaned promptly every day without delay. The facilities are faultless, the gym and business centre are clean, functional and easily accessible. The breakfast is delicious and all staff members are polite, friendly and professional. The thing that I must commend is the service. It has been exceptional!! Every greeting, service request and question has been managed with a smile, professionalism and finesse
    2 people found this review helpful 👍

  • 5/5 Mansoor J. 4 months ago on Google
    This place had a great feel to it ... the rooms are very modern and very quiet (compared to another 5star hotel I stayed in last week. The 2× restaurants at the ground floor were great, but I enjoyed the balcony cafe on the 1st floor. The location is very handy, too. There is nothing to complain about, really.
    1 person found this review helpful 👍

  • 3/5 Bas D. 5 months ago on Google
    Disappointed with overall amenities - there is nothing apart from basic gym equipment. As others have said there is no pool or spa. Overall happy with the room. The bed is comfortable and the room was clean and well appointed. I had a corner room which I believe is a step up from their basic room. The food and dining services are a let down - I was unimpressed with breakfast and room service. The menu items are fine, but execution well below standard of a 5 star hotel. Even the basics aren’t attended to - like the clogged/broken salt and pepper shakers which they just move from table to table instead of replacing. They seem frazzled and kept getting the orders wrong - even my cup of tea which you’d think was impossible to mix up! Also my room service was always cold and unappealing. They got my order wrong a few times. It might be better for them to allow ordering electronically.
    1 person found this review helpful 👍

  • 5/5 J J. 1 year ago on Google
    Excellent customer service. Wonderful rooms and club lounge. Comprehensive breakfast. Fitness centre is quite good. Great area in Perth. A few hiccups that were generally dealt with well and excellent responses when issues were identified.
    1 person found this review helpful 👍

  • 5/5 Minnie A. 1 year ago on Google
    Our stay in this hotel was great. We had tiny hiccups in our stay, but the customer service was great and fixed these up. Staff were always welcoming, saying hello or good bye as we walked through the lobby / restaurant. We arrived and had someone escort us, and took our luggage to our room. They gave us a run down of the accessories in the room. Can't remember their name, but they were very helpful. They noticed our hotel phone was not working and got someone to fix it straight away. They offered us discounted price for breakfast at check in. From $45 to $30. However the check in person seemed to forget to update us in their records because our name wasn't appearing on the restaurant list. After talking to the nice restaurant staff, we cleared this up with the reception. Breakfast was good. There was a wide range of food. Egg station, cereal, pastry, fruit, hot food, blender to make your own juice, juice station. The pre made pancakes were dry as they were sitting in the heated thing. But the chef was kind to make me fresh pancakes instead 😁. The staff at the restaurant remembered us and our usual table by the window. We stayed for our special occasion and received a nice bottle of wine. I don't drink alcohol, but assume that it is nice. It is the thought that counts 😃 Access was easy. There is short term stopping area at the front of the hotel where I could get picked up or dropped off. Was a bit surprised that during my stay (after the first night), the door person asked if I was checking in. It took me by surprise as after 5 seconds I replied that I had already checked in. In other hotels I stayed at, the door people remembered me by name and knew I stayed at the hotel. I laughed this off, it would be very hard to remember who was staying or arriving at the hotel. Every now and then, the television would lose reception or something and become a black screen. This was when we were watching normal TV (channel 7). Wasn't much of an issue for me as most of the time we were watching Disney + or YouTube. Only turned the TV on to catch up on the news. The bathroom had frosted doors for the toilet and shower. If I was staying with someone other than my husband, I would feel very insecure. The bed was comfortable. There was enough cupboard space to hang our clothes. The blinds were automatic and raised or lowered by a press of a button.
    1 person found this review helpful 👍

  • 5/5 Calvin L. 1 year ago on Google
    From the first hello to the last goodbye the service and hospitality from every staff member was unprecedentedly exceptional. Nothing was an issue at anytime, day or night. Everyone went above and beyond from what my expectations of what a hotel experience should be. This place was really a home away from home. Thank you so much for making my stay an amazing experience. Mr. Calvin.
    1 person found this review helpful 👍

  • 5/5 Chantel S. 2 months ago on Google • 8 reviews New
    Absolutely loved our stay here! The rooms are beautiful and have everything you could need and more. The buffet breakfast has something for everyone and food varies each day. The staff go above and beyond any request you may have. My only downside is that you need to make use of a public parking garage a little way from the hotel however the staff helped finding the parking easy and manageable. Would 100% recommend

  • 4/5 Leonard T. 1 year ago on Google
    The Perth Intercontinental is conveniently located in the CBD close to shops and restaurants. The service is what you would expect of a hotel of this class and cannot be faulted. The rooms are well appointed and comfortable. I visited during a week of hot weather and noticed that the air-conditioning seemed to struggle to cool the rooms. Not a big deal but it was warm enough to be slightly uncomfortable.

  • 5/5 Raman P. 3 years ago on Google
    Used to go there to hand over the food for the Quarantine friend’s family. Hotel looks like good, situated in the busy Hay street of Perth city. Easy to get parking in one of the 15min 3 parking bays.

  • 4/5 cas 1 year ago on Google
    We loved our stay at the Intercontinental, central location, staff were lovely and the 24/7 reception was fantastic for a late flight arrival. Special mention to the staff at the daily breakfast, they were all friendly and were a stand out during our stay! Only less one star as the room service was very limited, if the menu options were expanded it would be a 5 star for sure!

  • 5/5 Rodrigo N. 1 year ago on Google
    Amazing hotel located in heart of Perth City. Lovely suite with amazing view, spotless clean, love the amenities. Love the intercontinental Club, superb afternoon tea and Canapes, breakfast was ok, I tried the breakfast downstairs and was much better. I think his name is Savo who work at club level, such friendly and amazing person, thank you. Room service was good. Receptionist Fish is so friendly, superb service. Thanks for a late check out . U are amazing.

  • 5/5 Karishma K. 9 months ago on Google
    I had a great stay for six nights at the Perth City Centre Intercontinental - the room had a city view, was very comfortable with modern amenities. It was cleaned and made up every day - the staff were very friendly and attentive. The buffet was included in the room price and was delicious - lots of healthy options. The egg station staff made a fabulous omelette every morning, there was a station to make freshly squeezed juice which I loved and lots of veggies and fruits. It was very close to the Perth convention center where my conference happened - just a few minutes walk away. Hay Street where it's located was very safe even at night. I highly recommend staying here.

  • 2/5 Carl J. 9 months ago on Google
    The hotel is well located and staff in general are polite and pleasant. The heating was problematic in my room and I was woken up in the middle of the night for an inspection of the problem, which in the end ruined my sleep and subsequent workday. I was offered a discount which frankly did not compensate for the adverse experience. I also had to use a towel to contain water coming off the shower into the bathroom area. So I was not impressed with customer care and overall experience at this hotel.

  • 5/5 Yujia H. 1 year ago on Google
    I had a wonderful stay at the Perth intercontinental. The highlight for me was the amazing concierge staff!! Unfortunately I didn’t get their names down, but the tanned, skinny gentleman, the lady with her hair tied in a bun and the Australian lady with glasses were all so friendly and helpful. They recommended that we go to Langley park for Australia Day, visit Fremantle and kings park, which all turned out to be amazing. So lovely. My only complaint is that the lady named Sage wouldn’t bring us extra water after we finished the complimentary bottle, which felt a bit stringy. I wish there was more water provided.

  • 4/5 Azarelle N. 9 months ago on Google
    All in all, it was a good experience. I got a corner room which had 3 windows but two of which faced a wall so a little disappointing. We ordered room service at 8:30am for the food to only arrive at 10:20am and because they probably heard my frustration in my voice, they gave us two complimentary drinks to have upon check out but still, would rather have had the food arrive on time. Although I have to say, I ordered the vegan bowl and the flavours were pretty good. Found some leftover chocolate from previous occupants too on the floor in the wardrobe but it wasn't a huge deal, just putting it on here so management can potentially help staff understand the importance of detailing. Also, the restaurants affiliated with the hotel have an almost negligible amount of vegan options which was a let down but thank goodness for Lord of The Fries that's only a 10 min walk away 🙌 They have no amenities or facilities other than a gym which was a let down.

  • 5/5 Twisted A. 7 months ago on Google
    Centrally located in the heart of Perth city. This hotel has gone through a detailed transformation to become one that oozes relaxed luxury. The club lounge is excellently appointed and the staff are truly helpful.

  • 1/5 Shannyn P. 3 months ago on Google New
    My partner and I stayed here a month ago. The stay was fine what is not fine is that they overcharged us $126 these charges were apparently accidental after being charged twice for parking and $6 for a drink out of the mini bar that we did not have. These charges came about because at check out the nice bloke that helped us with our bags offered to take our room keys and check us out as there was a long line, he asked if we had consumed anything from the mini bar which I told him no and if I was happy for the receipt to go to the booking email address to which I told him yes. A receipt we never received but when my partner checked our bank account we had not received our full $300 back. After a phone call I got a great apology and was told we'd accidentally been charged twice for parking and a drink from the mini bar and were advised we would get a refund. We waited a couple of weeks and still no refund so I phoned again to which I got to be put on hold multiple times and transferred to multiple people who barely spoke a word of English. They apologised profusely yet here we are a week on and still not a dollar to be seen in our bank account. Absolutely disgusting 4weeks we've waited for our money back. I guess we will have no option but to go to consumer protection to see if they can help get our money back. To say I'm absolutely disgusted is an understatement you would think they would do the right thing especially being so close to Christmas but apparently this company needs our money more than we do.

  • 5/5 Cyrus S. 1 year ago on Google
    As usual, why look anywhere else other than InterContinental? After a three week trip to Singapore earlier this year had me checking in and out of 4 different hotels, the final one was the InterContinental at Robertson Quay. For 10 nights I didn’t budge - and decided then and there that InterContinental was always going to be my first choice. Have since been back to the InterContinental at Robertson Quay, stayed at the Intercontinental in Paris and today checked into Perth’s InterContinental on Hay St for the first time. Unsurprisingly, impeccable. The property, the staff and the service! 10/10. Will definitely be back. There’s nowhere else for me.

  • 5/5 R T. 1 year ago on Google
    The Intercon is a very nicely and tastefully renovated hotel with good service. The rooms are small but well appointed except for the sofa in the room that takes too much space and a small window makes the room even smaller at least our room was. The light switches can be a bit of a challenge. The bathroom are nice and the amenities are good. I reckon it is more of a business hotel for single occupancy . If you have access to the Executive Lounge you would enjoy a lovely large lounge all the goodie that go with it and super service. The parking is a bit complicated and the Valet parking at $70.00 a night is a bit rich.

  • 5/5 Jake B. 1 year ago on Google
    First time staying here, the staff were excellent. The rooms were very clean, modern and quite enjoyable to stay in. Wish there were more Intercontinentals in Australia! Definitely recommend. Thank you.

  • 5/5 Daniel G. 1 year ago on Google
    Great location in the heart of the city nice and close to many great bars and restaurants which was perfect for our one night staycation. Hotel lobby and rooms look amazing, i loved how you can chromecast to the tv in the room which honestly i wish all hotels had. The shower was large with a great rainfall shower head. All the staff were extremely friendly and welcoming. In-room dining is probably the best i have ever had before!! We ordered breakfast and everything was perfect 👌 The corner room with view was a little expensive and would opt for a normal cheaper room in the future.

  • 5/5 Barbara C. 1 year ago on Google
    Service was top notch in the post pandemic market with not quite enough staff but fabulous efforts to please. Hotel very comfy and well located.

  • 5/5 Krysten H. 1 year ago on Google
    I cannot fault the service from the InterContinental Perth - I organized accommodation from rural NSW for my parents after my Mum had an accident while travelling and needed emergency surgery. Not only did they help make sure my Dad was looked after, but when it was time for Mum to be discharged from the hospital they made sure a wheel chair was available for her while she was recovering from an operation on her ankle, they even assisted with a new room that was more suitable for someone getting around in a wheelchair and on crutches. I cannot fault their service and my Dad (who has no idea how to write a review) was blown away by the help they gave him while he was so far away from family in a city where he didn't know anyone. We would recommend the InterContinental Perth to anyone - thank you so much for your great customer service, it really meant a lot to our family in a somewhat distressing time.

  • 5/5 sarah3250 1 year ago on Google
    Stayed here over the weekend for a Perth City Staycation for my friends birthday. The service was impeccable. From the moment we walked it, the doors were opened for us, our bags taken, every member of staff greeted us. They went above and beyond making this a memorable birthday and we wouldn’t hesitate for a minute re booking to stay here. If you’re looking for a Perth City staycation or coming to Perth on a holiday this is the place to stay!

  • 1/5 Colette K. 2 years ago on Google
    I have to quarantine for 14 days at this hotel. I'm alone, scared and heartbroken. My sister wanted to bring me a care package of some sparkling wine but the Perth Intercontinental will not allow any alcohol to be brought into the premises. Instead we have to buy alcohol off their menu. I drink cheap sparkling wine, the only sparkling wine offered is $50 a bottle. How disgusting is that. Rorting poor travellers who cannot do anything about it. Shame shame shame. They search care packages to make sure you can't get anything in..

  • 5/5 Mary F. 2 years ago on Google
    I was in 14 day quarantine 25 Feb to 9;Feb. The W.A government has acquired the hotel for Quarantine guests only. I found the reception staff very helpful, polite and very caring. Nurse, doctor and mental health is paramount and only a phone call away. They made phone calls to me to see how I was coping. For staff safety, only health workers have face to face contact to take COVID swabs. The food is delivered to the door in paper carry bags and was plentiful, at time too much to eat. I read where someone reviewed that the hotel stops care package alcohol and the water is dirty, this is untrue. The hotel is governed by the W.A Health Department rules on alcohol. My room had a complimentary ten litre container of spring water after this there is a cost with no markup price. I bought milk from the hotel and was told that there was only a drinks fridge and was offered ice pack to keep the milk fresh because of the temperature. I didn't need the ice but thought it was a nice gesture. The bed was very comfortable as was the couch. Black out curtains worked 100 % and shade/privacy blind operated by up and down switches. Other food requirements can be ordered via room service, delivered by friend or family or delivered by Uber from wherever you choose to purchase. The doctor on call, contacted Chemist Warehouse with my prescription and I paid over the phone. There is a t.v, safe, kettle and coffee maker and the tap water is very clean. Free WiFi and plenty of power and USB ports and light switches. I didn't mind making the king size bed or changing the sheets on day seven, washing my dishes and asked for cleaning products to clean my room. I also did my own laundry daily, but family can collect and launder for you or hotel service for a fee. Shampoo, conditioner, soap and body wash were provided as we're tea bags and coffee and sugar sachets and coffee pods. The room and shower and toilet are well designed and finished to a high standard also spacious and clean. My only gripe is no salt or pepper supplied and lunch mainly Turkish bread and salad with good meat fillings. Since my stay, there have been changes to self-quarantine rules by the W.A government. I couldn't isolate at home on day 8 because I lived outside the 200 kilometre zone, something not mentioned in any of the Health documents.

  • 1/5 Abeer F. 2 years ago on Google
    Be cautious - I had my worst experience with these guys during Quarantine - specially staff related - would recommend get your quarantine hotel changed if you know before hand

  • 1/5 Thom L. 2 years ago on Google
    Terrible Hotel, quarantining here is a nightmare, dust everywhere (do they clean the rooms at all here?) , no food menu when other hotels do that, food very very average too. And no water bottles provided? Expected to drink filthy tap water - they are getting enough payment as is, this is not acceptable. No way ever coming here or to any other intercontinental again!

  • 1/5 Joanna M. 2 years ago on Google
    This hotel does not even provide water bottles -expecting guests to drink filthy bathroom tap water, during a 14 day quarantine stay thats appaling! Meals are below sub standard too, when most other hotels provide a menu. Overall poor experience, and never will stay in this place again or another continental.

  • 3/5 Scott B. 3 years ago on Google
    I am here doing my hotel quarantine. The rooms are good and staff seem friendly. How ever due to government rules on responsible service of alcohol we are unable to order in any alcohol or have care packages containing alcohol which I understand it’s a way to control alcohol consumption. The intercontinental is charging $38 a six pack of beer, this is day light robbery. They are using the quarantine situation to charge outrages price to guest that have know other options. Shame on you intercontinental

  • 5/5 Shen P. 2 years ago on Google
    One of the best inner city hotel in Perth. Lots of dining options from Tapas to Steak and Cafe-shop vibe. Highly recommend Heno&Rey with their Spanish menu. Paella on Wednesday and Sangria on Saturday sounds like a wish come true. Love the place entirely with friendly and professional staffs.

  • 5/5 Carmine W. 2 months ago on Google • 2 reviews New
    A big thank you to all the amazing staff at Intercontinental Perth City. My warm welcome at the front door to my beautiful room with exquisite views of Perth city & the hills beyond were an absolute highlight. The room was thoughtfully decorated, the bathroom was clean & stylish. The complimentary slippers & use of the bathrobe were appreciated.loved the Nespresso coffee in the morning & cups of tea. The charging cable for my phone was great as I’d forgotten mine at home. The food at the first floor bar lounge was delicious & reasonably priced. Thank you to the wonderful staff who served me & took the time to chat. Thank you too to the front desk staff that extended my checkout time to 12pm as I had an appointment. Also really appreciated my luggage being stored while I went shopping after lunch at the downstairs street front restaurant. Loved the service I received from Jinny! A warm smile & the friendly service was fantastic! Food was delicious too. Thank you to the gentleman at front door service for being so welcoming & fantastic service too! Overall, I loved my stay & would highly recommend it to my family & friends. As has had been said in one other review that I’ve read, it would have been lovely to have either had a pool or spa on site, however, it didn’t detract from all the other amazing aspects of my stay. Thank you to everyone for a wonderful stay. I hope to return in the near future.


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