I was under the impression the Crowne plaza was supposed to be somewhat of an elite hotel but I've never been so disappointed in the state of a hotel. I travel almost every week for work and I've stayed here twice now a year apart and still the lifts are old and creaky with only one working that can take 15 mins and is always full so the fire escape stairs is the way to go. Unlucky if you are onna top floor. The hotel is old, unclean, scuffed floors and rust, big dust balls. The rooms and bathrooms extremely dated with limited facilities. The slippers are nice but there are no plates or cutlery, no compendium or menus or hotel / room service information at all. There is no Netflix or chrome cast, no heating or cooling, and the wifi wasn't working. The toilet made loud noises that the staff fixed. The saving grace for this hotel is the staff- they are always so helpful, but I won't be staying again due to the lack of care or attention to maintaining the hotel.

All I can say is I wish I read the reviews before booking this hotel. $309 for one night ! And I walk into this small dated little room. To the owner ! You are not a 4 star hotel. Stop rating yourself as one and misleading people then taking their money. You are more of a 2 or 3 star hotel at best. All your apologies to the endless bad reviews that I’m reading but you still are charging excessive amounts of money claiming you are a 4 star hotel. Walking all the way up the street with our luggage as there is pretty much no parking and on top of it we are feeding the street metre. If anyone is reading my review ignore any good reviews from other people because clearly they haven’t stayed at a decent hotel before or they come from a 3rd world country and this would be luxury to them. What a disappointment this hotel is !!!!!!!!

2.5 stars Positives - Clean room with good views and great location but that’s where the positives end Negatives - The hotel was old and falling to pieces. Carpet was old and dusty, rooms and bathroom were small, the bathroom specifically had a very old styled shower in a bathtub which was scary to get out of. No mixers in the bathroom either. The locker was out of battery, no complimentary mineral water. The restaurant didn’t look very impressive. I had expected better from a crowne plaza property, they need to consider a serious renovation for the price they charge. It’s definitely not a 4 star property. Can definitely find a better place in that price

Hotel room was spacious, beds very comfy, but hotel doesn’t read any comments regarding special requests etc or reception staff not interested in feedback. Our family room was not very clean, in need of a very thorough vaccum, the shower leaked water all over the floor, black mould in the shower /: The hotel really need a bit of a ‘modern update’ as it has amazing potential. Our dining experience in the evening left a lot to be desired; staff were very overwhelmed with orders and orders forgotten. Breakfast was great, loads of choice for us adults and our kids. Probably wouldn’t come back, the website gallery misleading.

Beautiful views of the river from the balcony rooms 😍 The rooms are clean and comfy. Just a short walk to Elizabeth Quay and the city attractions. The breakfast and coffee was nice. The best part is the staff because they were always friendly and helpful! We loved our stay here for our anniversary ❤️

It is starting to get a little tired but still clean and I enjoyed my stay. The breakfast on my last visit was terrific this time I did not enjoy it at all. Cold food and not a good selection. I had a great view which I enjoyed of the River.

Great place to stay. Car park is a bit limited but if you arrive after 6pm, there’s plentiful street parking. The breakfast is great and the rooms are comfortable albeit a bit on the older side. Still, there are good amenities plus a gym also.

I visited Perth with my family this month and had 10 days stay with this fabulous hotel. The location is so central and walkable to many amenities like restaurants and supermarket. It is also a strategic location to travel outside of CBD to many tourist attractions. The hotel staff are very friendly, helpful and welcoming. Special note to Mr. Philip who is so helpful and his hospitality made me feel like home. Thumbs up to the team!

Room are adequately large with 2 double beds. Daily housekeeping was and replaced towel and beverages. Some room face the swan river. Staffs were very polite and accommodating. Guest laundry simplify cloth washing during extended stay. Recommended.

Where do I even begin.. the location and parking wasn’t too bad being close to the city but the rooms were out dated. We were placed in probably the worst room in the hotel. There’s no exhaust fans in the bathroom and It lacks cleaning. The receptionist were fine to deal with but unfortunately very rude customer service with the morning staff in Gusti’s. The old man couldn’t even bother with giving me the menu and on top of that body shaming me for ordering a cappuccino! Absolutely shocking.

Would like to give thumbs up to the reception counter staff - Lourdes. She was very friendly, welcoming and helpful in providing us with information on Perth and moving around the city. She also helped to expedite the room check in as the kids were tired from the flight. The hotel also provided free SIM card at the lobby. The place was dated but the service and the view from our balcony (facing swan river) compensated for it. The soundproofing was not good as well. Would highly recommend to friends to come over for the nice sight.

I was very disappointed on the last night of my stay. My bags had been packed by unknown staff members whilst I was out on a tour and moved to another room (without contact with me) -in the process my nightwear went missing. Nobody apologised or even offered to reimburse me. I have NEVER been treated in such a way. I won’t be seeking out this chain of hotels in the future as the staff did not seem to see that by opening a guests personal suitcase and packing my private items without my prior permission was a gross invasion of my privacy. They open themselves up for all sorts of acquisitions/theft etc. I could not recommend Crowne Plaza Perth to anyone.

Great hotel in a location a short distance from the Elizabeth Quay and the town, the staff were great and there was a pool and gym for guest use. The bathroom had a large walk in shower as well as a bath, there were tea & coffee making facilities as well as a fridge in the room.

Imagine a hotel with 30 degree temperatures during the day, and no air conditioning. Yes, that's the Crowne Plaza Perth! The rooms were incredibly stuffy with insufficient ventilation. I was told that the A/C is only switched on for some months of the year when I notified reception. I asked for a fan and was told that the hotel does not have any. Guests could seriously get sick from heat stroke! The views are great - but that doesn't help if your hotel makes you sick.

A very mixed experience and difficult to classify. Ranging from excellent to very poor. This review covers a stay of 8 nights followed by a stay of 2 nights with a gap of 13 days between them. During the first stay we had a room around the back of the lifts on the seventh floor. There was some noise intrusion from the lift. But not to the extent that we needed an immediate change of room. We did however request a different room for our return visit. We were assured that a room in a different area of the hotel would be allocated for us. But, we were given a room in the same position only on the second floor. At this point we came across the most awkward and intransigent male staff member we had met at the hotel. We could not get a change of room until the following day when other staff were on duty. Our previous experience of (mostly female) staff had been very positive prior to this point. And it was those staff that we had met previously that facilitated a change of room for our last night. Our stay had been prepaid by a travel agent in the UK. I therefore only needed to allow the pre-authorisation of my credit card to cover any incidental expenses of which there were none. Unfortunately, on my return to the UK I received a credit card statement showing that the Crowne Plaza had charged my card with the full cost of a room. When I queried this charge, they insisted that they had charged the travel agent and not me! Even when I copied my statement to them detailing the transaction they still insisted that the charge had been made against the travel agent and not me! It was only after I said that I would raise a dispute of the charge with my bank that they finally accepted what had happened and issued a refund to my account. Due to currency fluctuations, I lost £3 on the transaction. Not a lot, but something that should not have happened in the first place. It is not possible to assess if this incorrect charge was due to a system or staff error. But, what is clear is that once pointed out to them, they should have been able to identify the problem and correct it immediately. Very poor performance on their part!

Average stay. Did not get what I ordered for breakfast. I had barely any coffee facilities. My phone got hacked on the WiFi, and I would not return. Lack of communication from hotel staff. The bed and spa bath were the only good things.

During my stay at Crowne Plaza, I was delighted to discover the culinary gem that is their restaurant. The establishment not only boasts a sophisticated ambiance but also delivers a delightful dining experience with a menu that showcases high-quality cuisine. What truly stood out was the remarkable balance between the excellence of the dishes and the reasonable pricing, making it a rare find in the world of hotel dining. The restaurant at Crowne Plaza successfully combines a pleasurable atmosphere with a commitment to delivering exceptional value, making it a standout choice for those seeking a satisfying meal without compromising on quality.

Great hotel, the location was the best. Just a 15- 20 minute walk to the Perth mall. But there’s always an Uber. It’s right across from the Langley Park , makes it great for a morning walk to the wharf area. The staff were very informative especially providing hints about getting to and from the Cold Play concert via the 661 bus on Adelaide Terrace. The restaurant within the hotel was also very good, the food was delicious, good selection and staff very attentive. The room was clean and spacious, house keeping very good at doing up the room early whilst we were out. I highly recommend this hotel, it’s a great location and the price per night was good. The staff were AAA+++

I would like to thank Google for suggesting this amazing hotel which is based right in the heart of Perth where the main city mall, great cafes is just around the corner. The staff and management are very attentive and friendly to any requests. The rooms are really great and airy. Highly recommend this place for a nice peaceful getaway near the waterfront.

Great location, easy walking distance to city. Great idea to have bikes available as I really enjoyed riding along the bike paths beside the river. Pool is great for laps and on the front edge of the building, good views from there too. Maybe worth paying extra for rooms facing the river as the other side faces another apartment block. Some reverberations from heavy footed people above you and from people closing doors loudly.

Location of the space is something that my family and I like, quiet area. Property is not the newest, so please set your expectations before arrival. Basic amenities that serves it purpose I guess? There's limited parking facility on site, and it's on a first come first serve basis, if not, there's always other parking facilities nearby. Can't wait to explore Perth using this as a base. Didn't try any of the food onsite, so can't comment much about it yet

We had a wonderful experience staying at the Crowne Plaza last weekend. All the staff were wonderful, nothing was too much trouble and want to especially thank Bridget. Lovely clean room with a view to die for. We had a delicious meal in the Gusti restaurant plus breakfast. Thanks for a great stay.

Great location, rooms spacious and very clean. View from balcony over looking river. Restaurant excellent and chief bought meal out and introduced myself, special touch. Food excellent including room service. All management and staff excellent. Highly recommend, I stayed 3 nights.

I had a very enjoyable time at the Crowne plaza for a family get together. Service was excellent although I was not very impressed with the lift up to the restaurant and to go back down to the bathroom. The meals were superb. I forgot to take a photo. Everyone enjoyed their meals. Crispy skin salmon, steak, Asian vegetables with prawn dumplings. Salt and pepper squid and fish and chips which servings were huge. Dessert was delicious but small for price. I would go back there again for a meal

Excellent hotel. I give it 6 stars. Great location. Great view from the pool. Restaurant great and nice selection at breakfast. Worth every Australian cent. Would definitely stay here again. Only problem is I always forget to register my IHG points!

Booked in last minute and was very happy with the results. Very clean and had great amenities. Bed was comfortable, food was fantastic. Staff were extremely helpful and even gave the little one a big box of chocolate as it was Easter. Location was a massive plus, was able to walk from the CBD and Elizabeth Quay to the hotel. Will definitely be coming back.

Excellent no questions asked style service. This hotel has retained its 90s glamour in an impeccable manner. Service by concierge is low key, respectful and would cater well for those seeking accommodation that is quiet, clean and elegant. One comment I must make is the outdated technology. This would attract a younger crowd. However, it is easy to assume that Crowne is doing very well with its current clientele - presumably a loyal group of folk that live a lifestyle of understated sophistication.

Our experience at this place was not enjoyable. At first we paid $210 for a room without even a natural light and then we asked for a different room and they asked for extra 30 dollar just to have a balcony without mentioned the AC system was Terrible old and noisy. The lady from the receptionist was not helpful and kind of rude. The room was horrible for the price we've paid. we could get something so much better at cheaper price. the hotel is super old and i guess was very stunning in the 80's. The TV from the room is absolutely old, no even smart. the only nice thing was an speaker and i did not work. super poor experience. We will never come get back to this place. PLEASE DONT BOOK THIS PLACE!!

Customer service went above and beyond!! My husband stayed recently for business & had injured his back prior to arrival. I would like to thank and commend all staff involved in coming to assist him, they helped with parking, meals, luggage. I’m very grateful for your help in his time of need. I wish I knew the names of the staff that went out of their way to help him! Staff like this need to be commended.

Our room was clean however amenities very old. Our air conditioner was very old and we’re told by reception that the “heating doesn’t work till after 5pm”. Thankful we were provided a smaller heater but not good enough. We were also situated on level one which unfortunately didn’t have a lift and made transporting our very large bags difficult. Staff were friendly though

I quite like it here. Been here twice now in two years. Rooms with views are lovely, and balconies too. Looking across the open grass to the palms and pines to The Swan and houses and high rises is lovely. The interior looks into itself and down to a water feature; the afternoon light is honestly quite intriguing to the eye and heart. Good beds and bedding. Professional, convivial staff. I have only had the buffet breakfast once (cannot this time due to my fly-out time) but I really like it: the generosity, variety and quality. The scram was ace.

I've been staying at the Crowne Plaza in Perth during business trips, for the last 8 years. It's in a good spot, with easy access in and out of the city. This end of town is very quiet (in terms of nightlife), so it depends what you're looking to do. The hotel is starting to show its age, but it's well maintained. The biggest plus of this hotel is the quality staff, who I also find helpful, friendly and accommodating.

Photos look slightly better than the actual rooms, and the hotel is a little dated now, could use some refurbishment... In saying this, it was comfortable enough, staff were friendly and accommodating and the views are amazing. Looking over the pool and over the parklands to the river is very nice. It is a quiet end of town (apart from the family above us that were the noisiest I think over every experienced!!) It was just a pity our two days were rather windy constantly, we didn't get the use of the pool we wanted to. The restaurant was nice, having breakfast included was very, very handy!!

This is very tired hotel. I’ve stayed at cheaper IHG properties in Perth and had a substantially better room. The walls are thin, the elevators small, no dedicated shower and the bathroom has nearly no ventilation. Best thing about the room was the shower head which provided a high pressure spray of water. We notified the front desk of 3 issues with the room after our first night of three nights - and none of the issues were addressed. I’m unlikely to stay at a Crowne Plaza again based on this experience.

Stayed on business. Rooms were comfortable but felt dated. Food at dinner and breakfast was quite good. Mixed feelings regarding staff. Most were friendly but several had trouble understanding meal and drink orders which needed to be repeated several time. Was not able to understand why bills could not be split across rooms and treat the sitting arrangement as separate tables. This was inconvenient when travelling with others for business.

April 8, 2023, we ate breakfast at the hotel. The food was delicious and fresh. Everything was cooked perfectly, from the flaky croissants, beautiful presented big breakfast, crispy bacon and perfectly cooked eggs. I would highly recommend this beautiful breakfast to anyone who wants to eat something delicious and beautiful to eat. Clean room, beautiful view of swan river, quick service and excellent choices of menus and drink. Highly recommend.

Initially I was going to 3 star rate hotel. Parking was an issue. The reception gentleman was very polite and had a lot of patience. Listened to my issue and was helpful. Didn't just say sorry. Room was excellent. Buffet breakfast was amazing. Coffee was excellent. Value fir money. Heads up for anyone with a tall 4wd, you will need to park in the street. Car park lots roof is too low...I got stuck on the air con ducting...my fault.