McDonald's image

McDonald's

Restaurant Cafe Fast food restaurant Coffee shop Meal takeaway Hamburger restaurant Family restaurant

One of the Most Reviewed Coffee shops in Perth


Address

608 Hay St, Perth WA 6000, Australia

Website

mcdonalds.com.au

Contact

+61 8 9325 2451

Price rating

$ $$$

Rating on Google Maps

3.30 (1.5K reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: service (13) staff (12) order (11) good (11) time (10) fresh (9) meal (8) ordering (6) store (6) dirty (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Aaron 2 years ago on Google
    I go to MacDonald's about once a year, and my wife thinks that's one time too many. Well, today was the day, and we were in Perth. I waited forever, and then they got my order wrong. That's normally a 2-star review, but... ...the whole time i was there, i didn't see a single staff member slacking - these dudes were working, and working hard. The way i see it, it's not the staffs fault that they're understaffed and overworked. Oh, and as for stuffing my order up...they gave me two sausage patties, instead of double bacon in my massive mcmuffin, so who's complaining? As good as any other maccas, and if what you're wanting is MacDonald's, there's nowhere else to go, is there? Cheers guys.
    5 people found this review helpful 👍

  • 4/5 Rizal F. 9 months ago on Google • 669 reviews
    always good to still have this around - and i think the automated ordering machines did help clear up the queues you used to get a lot of. you can't really expect much - it's like most other McDonalds. but again, always handy to have this near you for that quick easy bite.

  • 4/5 Dexcellent R. 1 month ago on Google • 624 reviews New
    4 stars for this McDonald's.. location is good. Has 7 self-serve stations where you order your food and then you pay for the food at the counter.. Also has dine in out the back

  • 2/5 No B. 2 years ago on Google
    I do not why the female staff hate me so much. My number is 12x, but when the number 135 got his meal, I have not gotten. When Onion ring is ready, she skipped me directly and gave numbers behind me deliberately. She let me wait for more than 40 minutes!!! Finally, I can’t wait more and talk to her manager. Then I got the meal, if I did not talk to the manager, I believe I would wait longer. Two stars for the nice manager, zero stars for the awful staff !!!
    2 people found this review helpful 👍

  • 1/5 Ruchir s. 1 year ago on Google
    This is what you get in the morning breakfast…try to talk with manager extremely rude when I have ask reason for this….replay was this one is someone else order really who eat this much salt and pepper. Pls don’t go to this store they playing with your life.
    2 people found this review helpful 👍

  • 1/5 Maddi D. 10 months ago on Google • 102 reviews
    Food was inedible. Cup lid wasn’t on properly and got 1/3 of a large coke and ice, grill slip was ignored despite paying extra for things, had to throw out the majority of the order as it was no longer safe to eat. Don’t bother ordering online, they only pay attention to changes if the customer is in-front of them
    1 person found this review helpful 👍

  • 1/5 Albert R. 2 months ago on Google • 90 reviews New
    Only the self-order checkouts were working but they had run out of receipt paper so it was total chaos when trying to get your order. This place needs upgraded and renovated to an acceptable standard.
    1 person found this review helpful 👍

  • 1/5 Andrew H. 4 months ago on Google • 11 reviews
    Can’t comment on food as it has not arrived and it’s now over an hour since we ordered. Delivery was supposed to be between 12.20 and 12.40. Writing this review at 01.12. Tried to call store and get message saying they can’t take the call. Update, food arrived at 01.30 and the order was incorrect. Can’t see any similarity between a pop top water which wasn’t ordered and a coke no sugar that was.
    1 person found this review helpful 👍

  • 1/5 Lucas L. 3 months ago on Google • 6 reviews New
    Worst McDonald’s I’ve visited. They do not allow you to use the toilet, everything is dirty, and the lady ask me and my girlfriend to leave because they wanted to close the dining in area.
    1 person found this review helpful 👍

  • 3/5 Priyam S. 3 years ago on Google
    Mostly crowded.
    1 person found this review helpful 👍

  • 1/5 vale l. 1 year ago on Google
    Besides the quality of the food , which we all know what that is like and we all have different opinions regarding it, this place is dirty, small, bathrooms are closed ( you have to ask someone to open it for you) , and no plugs or outlets anywhere to charge your phone or computer while eating. I wouldn’t come back to this maccas, even for take away.
    1 person found this review helpful 👍

  • 1/5 ruby j. 1 year ago on Google
    Good always takes 10+ minutes for an iced coffee. Had cold chips today and asked for fresh ones (I watched them sit there for 15 mins) and worker put his fingers in my bag and felt them. disgusting service and hygiene.
    1 person found this review helpful 👍

  • 2/5 Summer Chantelle F. 3 years ago on Google
    good icecreams thou....
    1 person found this review helpful 👍

  • 2/5 Kade H. 3 years ago on Google
    Service was slow shop was dirty was not a great first impression of the store
    1 person found this review helpful 👍

  • 3/5 Aussie Random V. 4 years ago on Google
    Nothing to complain about, nothing to brag about. Its just Maccas. I was hungry and it was cheap.
    1 person found this review helpful 👍

  • 1/5 Kai-shen T. 3 years ago on Google
    Always pigeons in this Maccas. Bird poop everywhere. Unhygienic. Food is standard. Wait times are not bad.
    1 person found this review helpful 👍

  • 3/5 Paul H. 4 months ago on Google • 225 reviews
    Usually Maccs is a good experience, last time I just ordered a large thick shake, I stood with the other people getting their orders for over 5 mins, service was fast, for the 10 people waiting... as people were getting their food, but they were passed a pre poured drink from a collection of about 6 on the counter, when my number was called, I was passed one of the pre poured drinks from at least 5mins, I requested a fresh thick shake, the sales girl turned, grabbed the old one, poured a new one then behind the counter swapped back and passed me back the old drink, her actions looked over exaggerated and then I check the drink at the door, it was the original melted think shake, I couldn't be bothered going back as this review will get more attention... Please please do more customer training for your staff, otherwise there will be more bad, dissatisfied customers like me.

  • 3/5 Simon R. 5 months ago on Google • 13 reviews
    This McDonalds is right in the heart of Perth City nightlife and it shows inside the store. Everything is bolted down. There are massive full size security screens at the counter and you have to shout to speak through the Perspex. Cameras watch every mouth of food you chew and interesting characters bang on everything. It's okay, but not one of the nicest restaurants

  • 1/5 John S. 3 years ago on Google
    Visited this morning at about 5am. Ordered a Big Mac Meal. Service was quick enough, although I was the only customer. The lady who served me was pleasant I guess, but felt like she was reading from Cue Cards. No personality, tried making a comment on how cold it was outside and she just stared blankly at me. Got my meal and started on the fries, I have never written a bad review on food quality, but I have got to say that there were the stalest, barely luke warm fries that I've ever had. The big Mac I thought would be the saviour I thought, as this had to be freshly made. However I wasn't sure if it was the bun that seemed to be maybe a little stale or the pattie not being warm enough. I so like writing positive reviews, but I am sorry to say that I can't do that with this store.

  • 4/5 Trang P. 3 years ago on Google
    Ok

  • 4/5 Events Planner & C. 3 years ago on Google
    Need More Staff, loved the staff with friendly service

  • 5/5 kate c. 3 years ago on Google
    I love their all day breakfast. Bacon and egg McMuffin meal!

  • 4/5 さいたま 3 years ago on Google
    (Translated by Google) Like: D (Original) いいね:D

  • 5/5 Rachel C. 3 years ago on Google
    GREAT service here, super friendly staff who understood the needs of a family with small children late in the evening, and the people before us in the line were super happy with their service too, going on their comments.

  • 3/5 Mello L. 1 year ago on Google
    I like this McDonald's there are many ordering machines. Though most of the time many of them are out of order. There's many places to sit but the place feels dirty. I don't personally enjoy sitting and eating here. The service is typically very fast and accurate.

  • 4/5 Sean M. 3 years ago on Google
    It's okay

  • 5/5 Norbu L. 1 year ago on Google
    One of the best deals $5 for small cheeseburger meal and cheeseburger

  • 1/5 Sam B. 1 year ago on Google
    Worst Maccas meal I have had in the 30 years I can remember. Nuggets were old and biscuit like, sprite was soda, and quarter pounder was subpar. Chips may have got a pass. Terrible, and made wait for 10mins like you were getting a fresh meal when it wasn’t busy!. Serves me right for stopping in on a whim!

  • 4/5 Soo Hin Y. 1 year ago on Google
    Located on the south east end of Hay Street Mall, this is the only outlet that opens after 600pk everyday.

  • 1/5 Janey S. 1 year ago on Google
    Young girl made my hot chocolate and did NOT place the lid on correctly, walk less than 10m from store and it went all over the front of my work uniform! INCOMPETENCE would give zero stars if I could!

  • 1/5 Blake S. 1 year ago on Google
    My least favorite Macca's, Can stand in the restaurant waiting to be served for over 10-15 mins, and it's not just one time.

  • 2/5 Shalom S. 1 year ago on Google
    Sad service on a Sunday night. Manager was mad that she was rostered for the day, staff was confused and stuffing up orders, ordering machines and in-store orders wouldn’t work, online app only ordering. Mcspicy chicken had little chicken and more crumb.

  • 5/5 Anthony W. 1 year ago on Google
    The McDonald's was Great! At least the milkshakes weren't solid like last time

  • 2/5 Swirlwind S. 9 months ago on Google
    Friday late afternoon, huge crowds inside and out the door. Only 2 girls working. Very long wait, messy shop front… After complaining, finally got my food but, wrong order, also forgotten something. And, the food came out just warm not hot. Awful experience. Never go there again 👎

  • 5/5 Tony G. 4 months ago on Google
    Clean and the staff were efficient getting meals out today.

  • 5/5 debbie m. 7 months ago on Google
    Went there one night so was quite busy and staff was friendly. Only downside for me that it was very messy, runbbish on floors, tables etc so didn't end up buying anything from there.

  • 5/5 Giles P. 3 years ago on Google
    Fast and fresh

  • 5/5 Alicia A. 3 years ago on Google
    Yum

  • 5/5 blake b. 3 years ago on Google
    The iced coffee is good

  • 4/5 James T. 3 years ago on Google
    Quick and fast service

  • 4/5 Damien K. 3 years ago on Google
    Quick service!

  • 4/5 Troy B. 3 years ago on Google
    Quick

  • 4/5 Brad D. 3 years ago on Google
    Great!

  • 5/5 Jeffery J. 3 years ago on Google
    Friendly staff and fast service

  • 1/5 Николай �. 3 years ago on Google
    Very dirty inside. Tables and seats also dirty. Disgusting, will never come back.

  • 4/5 Scott C. 3 years ago on Google
    Located in the heart of the city, high traffic of customers and limited seating however it is a McDonalds of convinces but not much more

  • 4/5 Jeremiah's Asian E. 3 years ago on Google
    Heard it used to be a great spot. Then a couple of the staff here had attitudes. But, i must say that .. as far as i am concerned, the food was great and the staff were awesome. Everyone in the area should dine here when seeking fast good food. #macdonalds #mahalo 🤙🏻

  • 3/5 Robert P. 3 years ago on Google
    It's Macca's. Rating 3 stars due to some cleanliness issues at the time. Could possibly be a one off thing. Just go to the food court instead

  • 5/5 Yung S. 3 years ago on Google
    I saw SOLO here man wassup, the service is good many hypebeast people here

  • 5/5 Philip H. 3 years ago on Google
    Great location, clean and convenient. A bit small, but good for a quick bite.

  • 3/5 James C. 3 years ago on Google
    Usually quick, a few times I have been there and waited for a long time.

  • 1/5 Taha B. 3 years ago on Google
    I didn’t know McDonald’s has started to give raw burgers, what a waste of $35 all went straight to the bin. Can someone look at the quality of food produced at this place its getting worse and worse every day

  • 3/5 Alex T. 3 years ago on Google
    This Macca's used to be a lot better than it is now. The location is quite nice, being on the corner, and it's a lot safer than the Macca's on William Street. The food quality has declined though, as the last few times I bought a Quarter Pounder, the bun was dripping in oil and grease, though the chips and other food have stayed the same quality. This place isn't the best Macca's, but better than the William Street one.

  • 2/5 Mark.finnian73 F. 3 years ago on Google
    Not worthy of comment

  • 5/5 naseer a. 3 years ago on Google
    Good a

  • 3/5 PETER F. 3 years ago on Google
    Good place to catch up with my friend

  • 1/5 Ray M. 3 years ago on Google
    Got the order wrong, ran out of most drinks, begrudged the refund .. very unpleasant experience.

  • 1/5 DTS A. 3 years ago on Google
    Maddington

  • 2/5 Tritium G. 3 years ago on Google
    Burger was good buts chips are stale

  • 4/5 justin s. 3 years ago on Google
    Ok. Areas bit dodgy.

  • 5/5 manpreet s. 3 years ago on Google
    In between the city

  • 3/5 Ryan G. 3 years ago on Google
    Burgers are always a mess.

  • 1/5 Vanessa B. 3 years ago on Google
    Never provides what they say in an uber eats so never order from this one. Nuggets are cold and tatse like rubber. Worst maccas ever.

  • 1/5 Ken R. 3 years ago on Google
    Unfortunately the the worst McDonald's experience I have ever had, the burger and coffee was horrid one bite and sip and I was out of there, I really hope this is not the new normal and it was not cheap either.

  • 3/5 Ryan D. 3 years ago on Google
    It's just a Macca's. But please fix your ordering terminals. They are horrible and I was ready to rip it off the wall in frustration.

  • 3/5 Shamara Lea h. 3 years ago on Google
    Too busy and full of city locals. Ick

  • 4/5 G H. 3 years ago on Google
    cheap food but was a bit cold

  • 5/5 milly t. 3 years ago on Google
    Very good service

  • 1/5 Am4r4ntha 1 year ago on Google • 1 review
    Honestly shouldn't even have a star, came in during the morning, ordered nuggets in a large meal and breakfast burger on the side, takes a considerable amount of time to be ready, get our food, chips are cold, nuggets aren't fresh, when the manager explains to me that they are fresh, I see them pulling out the phu drawers, and had the nerve to argue and complain to me that they are fresh, didn't even get fresh nuggets as they refused. Absolutely disappointing, I've been in the fast food industry and this is just appalling customer service and food preparation.
    5 people found this review helpful 👍

  • 1/5 Asif A. 2 months ago on Google • 2 reviews New
    For the past 4 weeks I have been pursuing chicken nuggets for breakfast at this outlet. On a daily basis..I notice how unhygienic this so called family restaurant is. Service is poor and very slow. Also never have I had nuggets that has been fresh or within holding time before the nuggets are to be thrown away. How do I know this? I have worked for many Mc Donald's Restaurant's for over a period of 15 yrs plus. I worked in this particular building . When there was a Mc Donald's Restaurant' that could seat 300. In the early 80's when this building was called Cinema City . Days when the Mc Donald's Restaurant's were CLEAN / FRIENDLY / EXCELLENT SERVICE with FRESH FOOD. SHAME on this outlet just like so many other so called Mc Donald's outlets. STANDARD'S ARE NOT BEING FOLLOWED!


Call +61 8 9325 2451 Open on Google Maps

Amenities


  • Parking
    • ✓️ Paid parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

Trends



Last updated:

Similar Restaurants nearby

C Restaurant in the Sky image
1
C Restaurant in the Sky
Modern Australian restaurant
High tea, cocktails & upscale Modern Australian fare in a revolving 33rd-floor dining room.
$$$ $
4.40 (3.6K reviews)
Mister Walker Restaurant image
2
Mister Walker Restaurant
Modern Australian restaurant
Elegant restaurant on a jetty, for upscale global share plates and mains, plus outdoor dining.
$$ $$
4.40 (2.7K reviews)
Ribs & Burgers Perth CBD image
3
Ribs & Burgers Perth CBD
Hamburger restaurant
Smart restaurant for burgers made with carefully sourced produce, plus wings & slow-cooked ribs.
$$ $$
4.30 (2.5K reviews)
The Lucky Shag image
4
The Lucky Shag
Bar
Stalwart joint with a decked riverfront terrace, offering drinks and pub grub in relaxed surrounds.
$$ $$
4.10 (2.4K reviews)
Belgian Beer Cafe image
5
Belgian Beer Cafe
Pub
Buzzy, 1930s-style Belgian beer cafe with a covered courtyard dishing up inventive pub grub.
$$ $$
4.20 (2.3K reviews)
Last updated:
()