1/5 Jaimie M. 1 year ago on Google
I
booked
the
'Superior'
room
in
March
2022
for
a
stay
in
September
2022.
The
Superior
room
is
described
on
the
website
and
my
booking
confirmation
email
as
having
'beautiful
views
of
the
Swan
River
and
pool'.
When
I
arrived
to
check
in
at
2pm,
I
was
told
that
I
was
being
placed
in
a
'Courtyard'
room.
Upon
informing
reception
staff
that
this
was
not
the
room
I
had
booked
and
paid
for,
I
was
then
told
that
'all
rooms
are
subject
to
availability,
and
that
due
to
a
wedding
at
the
hotel
that
weekend
and
that
people
had
checked
in
the
day
prior,
there
were
no
more
rooms
available'.
None
of
the
documentation
received
from
the
hotel
states
that
rooms
are
subject
to
availability.
This
was
extremely
disappointing
as
I
had
made
the
booking
some
six
months
prior.
The
photographs
on
the
website/the
confirmation
email
I
received
were
vastly
different
to
the
room
we
were
placed
in.
It
was
facing
a
street
that
was
rundown
with
graffiti
and
we
kept
the
curtains
closed
most
of
the
time
as
there
was
sometimes
gardeners
right
outside
our
room.
To
their
credit,
the
hotel
provided
a
free
breakfast
(which
we
had
as
room
service)
and
some
drink
vouchers.
Unfortunately
the
breakfast
was
extremely
average
and
one
of
the
coffees
received
was
literally
almost
empty.
I
was
planning
to
stay
at
the
Tradewinds
with
two
other
couples
over
the
New
Years
period
but
after
my
stay
there
I
won't
be
rebooking.
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