1/5 Viv W. 1 year ago on Google • 7 reviews
We
booked
for
one
night
to
celebrate
our
anniversary
at
the
Colony.
Unfortunately
we
can
only
offer
no
more
than
a
single
star.
We
did
enjoy
the
fine
dining
at
Wild
Swan
restaurant
and
wonderful
staff
there.
However,
the
main
reason
behind
our
low
rating
is
also
our
terrible
sleep.
There
is
absolute
no
sound
proof
in
the
room,
and
the
next
is
having
a
huge
party
and
karaoke
night
(gosh
must
be
more
than
7-8
people
shouting
there
in
a
small
hotel
room.
The
noise
was
started
from
6pm
and
we
couldn't
sleep
until
after
11pm.
After
making
this
known
to
late
shift
duty
manager
and
again
to
the
staff
in
reception
at
checkout,
we
received
an
acknowledgment
of
the
report
but
nothing
further.
The
night
shift
manager
even
said
over
the
phone
to
me
that
it
is
legal
to
make
party
noise
until
about
12
midnight
during
weekend
(I'm
not
on
a
residential
site
but
a
hotel?!)
What
he
did
is
called
the
room
which
was
making
noise
and
notify
our
compliant
to
that
room.
I
think
for
the
price
we
paid
is
far
beyond
reasonable,
we
should
be
entitled
to
a
quite
sleep
and
comfy
stay
at
least?!
Very
disappointed
with
the
lack
of
empathy
shown
by
staff
and
what
were
they
thinking
to
resolve
the
issue
instead
of
reading
out
terms
and
conditions?
Would
strongly
advise
the
hotel
to
re-install
a
proper
sound-proof
wall
in
between
each
room.
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