I presented to the store to report a slow leak from underneath the main body of my recently purchase machine, expecting a replacement. I showed 2 images to the assistant of the pool of water that had leaked overnight. The assistant tested the machine by running through 3 capsules. The assistant said there was no evidence of a leak so the product would not be replaced. My options were to go online to report via the coffee club or provide video evidence of the leak. As I had purchased the product from that store, that is where the replacement should be provided. Videoing a slow leak from underneath the machine overnight is not practical. I am frustrated as I have a faulty product and am unable to have it replaced at the store where I bought it. I expected more from Nespresso.

The best time to drink coffee it will be always at any time !!! Super Recommended 👌

The customer service from this store is amazing. My partner and I had an issue with our machine and the team were so quick to help us and we got some free coffee and mugs as well! Amazing staff who set such a high standard for customer service! Thank you so much Nespresso

The boutique is amazing, and getting to try their coffees is a great experience. The only issue is that the Nespresso machines are not reliable at all. I’ve owned a Nespresso Vertuo for only 7 months and it has now been sent to repairs (no estimate of when it will be sent back to me, nor a replacement offered). I am now full of pods and no working coffee machine at home.

Purchased a coffee machine today. Chanelle (hope my spelling is correct) was amazing. She guided us through the workings of the machine in detail. The coffee was perfect and she answered all of our questions. Thank you Chanelle for your help and wonderful customer care.

I had an issue with a Nespresso Coffee Machine, Staff at the outlet attempted to fix it, without much success. However, they made arrangements to deliver the faulty milk pump within two days. As prmoised I received the replacement pump within two days, Excellent Customer Service. Thoroughly impressed with the level of Exemplary Customer Service. Thank You Ajith Gunasekera

Great vibe in store. Self service. So the service is always spot on, and just the way I like it. It makes buying coffee so easy, maybe a little too easy

I went on a Sunday and the staff were very helpful and obliging.

Good Customer Service isn't dead after all! Since Saturday I have not stopped thinking about fantastic Frankie was. It was busy, yet he was able to acknowledge every customer and took the time to explain the coffee options to us. He has amazing product knowledge- that Ecuador coffee had an interesting story. Worth going in and hearing about it from him. Great experience- Thank you Frankie!

We just had the most amazing service from catarina she was so lovely and knowledgeable and really helped us would recommend this store thanku!!

Thank you 🙏 Frankie for the wonderful service I received! Frankie is truly an asset to the company and should be recognised and rewarded for such exceptional and outstanding customer service 🤩👍🏻👍🏻 Thanks for all of your help and expert advice Frankie!!! Fabulous experience 🤗 I’d give 10 stars 🌟 if I could! ☺️