Completed my clinical placement on the Restorative Unit not long ago. This is an older adult rehabilitation ward. As a student nurse, i didn't have much expectation since my placement before this one was horrible but i couldn't be more pleasantly surprised. Firstly, this place is a very busy ward to work on. What struck me most is how gentle, calm, kind and caring these nurses are towards their patients. They work diligently and pay attention even to the smallest of detail. Send your parents to this ward people, they will be looked after very well. Secondly, the nurses work as a team. My preceptor for the shift had to leave due to a family emergency and the rest of the team took over and looked after her patients. Another nurse took me under their wing, i was never made to feel out of place or unsupported. The nurses are supportive and willing to teach if you are keen to learn. They make patient comfort and safety a priority. Thank you for restoring my faith in the profession to the RU Nurses and thank you for all your hard work.

My son had surgery there today and I asked him to rate his experience upon departure. First ever hospital experience that he can remember anyway. Rating was … 10! Personally, from the moment we walked through the doors, we were made to feel welcome, comfortable and were attended to immediately. Admission time, probably 2 minutes. Going up to level 1, we were escorted by the lovely Andrea. Handover was fantastic. He was taken away and was very well looked after by a number of staff. When he returned from theatre, again, nurses constantly checking on his well being. Offered my husband and me the use of their interior lounge while we waited, with refreshments as required. Soon after, took us to see him and wait with him while he recovered from the anaesthetic. Anaesthetist - superb. Surgeon - superb. Nurses and support staff - superb. Cleanliness - superb. Friendliness and care - superb. Highly recommend the hospital. Thank you!

Arrived with knees pain, lady at the reception wouldn’t even let me finish explaining. She straight away assumed that I was unvaccinated so I shouldn’t be at the hospital and told me I could only be there if it was for surgery or an emergency. She got up from her seat and told me I had to leave and couldn’t be inside. Horrible service, there are nicer ways to turn someone away instead of making assumptions and being rude.

I had surgery here on Wednesday 31st May. I can’t praise them highly enough. From start to finish they were amazing🥰 To the gentleman who put my diathermy pad on whilst I was awake, in future could you put it on once the pt is asleep? You were right, it was bloody freezing.🤣🤣 To the staff on 3rd floor you are amazing. Thank you for your care. To my surgeon, thank you for your care and skill. To my anaesthetist, thank you for keeping me alive so my surgeon could do his good work. To the recovery staff, thank you for the laughs and great care. SJOG Mt Lawley. THANK YOU🥰🥰

Disappointed. Admitted at 10 am. Went for surgery at 2.30pm!! Ridiculous. Daytime nursing staff really good. Very helpful. But since coming back from surgery, seems like I'm on my own. Had a double Hernia procedure, which all went well. But the aftercare seems non existent in the hospital. I was told I had to stay the night. But to be honest I would of got better care from my Wife at home,! I realise it's to keep check on me, but I've been back from surgery for 3 hours, and the only interest I got from the care staff, was when I rang the buzzer, and then she looked at me as if to say., what do you want. I needed the toilet and wasn't sure if I was allowed to get up to go. But the attitude I got was why did you call me for. Just go!!!! Not impressed. Feel I'm expected to fend for myself. If I have to have any hospital admissions in the future, I think I'll try and get in somewhere else! For a private hospital, that I'm paying a premium for. It's not good enough. I must add that the Nurse in question has improved, and doing a 👍

An incredible hospital with incredible staff. The maternity facilities and services are second to none. People often referred to this hospital as a ‘hotel’ to me when I was pregnant and now I understand why! I am forever grateful for the nurses who changed our lives forever. Thank you.

Under difficult times JSG still provide a caring and professional service. The food is excellent and offers size options. All the staff are caring and really lovely in every way. Adam one of my nurses gets 5 stars from me he was very skilled and attentive. Despite the government claims our hospital system needs more support.

My daughter had her wisdom teeth removed there today. The care & compassion she received by the Nurses and anaesthetist will forever be etched in her young mind. Thank you for making her 1st hospital experience a positive one. Would certainly recommend

I just had a poor experience on the phone while enquiring for fees on a medical procedure. I called Mercy Endoscopy Service this morning. I got private health provider. The person on the phone turned what was a genuine question into a confrontation to then blame me: "You confused me"... I think having individual fees and being the patient's obligation to find out on their own is stressful enough, no need to add to it. I am not sure why people would choose and keep jobs taking calls if they are not happy to do so. At this point I don't feel like going any forward or having this procedure at all :(

Wonderful experience second time around at the FBU. Need to send a special acknowledgement to midwives Kat, Bev and Georgi who really went above and beyond in caring for my wife and new baby.

First time My partner did surgery in Australia and in her entire life. She chose the right great doctor and great hospital. First impression at the front was fab!! All staffs who took care of her are great. Thanks for your hard working to make patients more calm during surgery and more comfortable during recovery✌.

Never delt with such an inept social services. 6 calls on the day of discharge of an 85 year old man to not 1 call returned. Not 1 service sorted for the day of an 85 year old man being returned home, multiple conversations over 3 week period promising everything was sorted. The whole team there should be ashamed of yourselves

Message for nurses on the 3rd and 4th floor. My Dad Max wanted to say the following: To the nursing staff on the third floor I would like to thank you all very very much for looking after me so well. I did appreciate it and I’m still haven’t had a shave as good as the one that you people gave me. Thanks million love you all lots thank you bye. Thanks Max Boase.

In the past I had a serious illness requiring ICU. I fell in love with the people of the nursing profession then. Today I had a simple procedure and the beautiful people are still there. And particularly after 2 years of pandemic we should treasure them even more. Thanks to Nancy and all the happy crew in endoscopy.

a very disappointing experience with this hospital this was my second time here, started of by being placed on the incorrect surgeons list, some of the nurses were quite rude, ran off without saying anything and hours later came back, patients arrived after me and they went in before me i was made to be last on the list, pharmacy staff handed me incorrect patients medication, was never giving an update on when i was going in, ended up having a different anaesthetist my initial one had to leave, fingers cross there will be no charge because my previous anaesthetist has an agreement with my health fund, went back to the ward post op never offered a hot drink or juice was given water and sandwiches with egg, im allergic and its written all over my notes, last but not least was made to get my own medication. absolute disgrace for a private hospital and paying them for what exactly!

Very polite and professional guy from Nepal. My wife was in Rehab ward 4th floor after having knee replacement. This guy Shail looked very nicely. Motivated her to stand, gave a good shower and looked after very nicely which i witnessed from my eye. Thanks for everything shail. We are really grateful to have you for looking after us

A big thanks to Dr Patrick Wu and birth team (midwives: Ella,Cath, Britney, Nadine… sorry I cannot remember all their names). I had a wonderful experience as my first baby Cedric was born there in November 2022. They are very patient and responsible . I’m confident to say this is best hospital and team for maternity delivery. I just recommend my friend to Patrick as she has confirmed pregnant. Please pass my thanks to midwives Thank you so much Best regards Can C (Connie)

I recently had day surgery here and I can't say enough about the level of care I received from every single staff member. The nursing staff were very attentive and caring, as were all of the other staff I came across during my short stay. I would highly recommend this hospital. Thank you very much!

I would like to share my goods experience with SRS rehab ward.My best mate was admitted and would like to thanks nursing assistant Shail for his great help.He takes his job seriously and is very professional.I wish all the best and thank you for help

My partner and I just spent 5 nights in the Family Birthing Unit and Special Care nursery. I cannot speak highly enough of the wonderful men and women who delivered and cared for us and our baby. From the second we arrived it felt extremely personable and comfortable, we knew instantly that we made the right decision. By the time discharge had rolled around we felt sad to be leaving. The staff treated us like family and made us feel so important and valued. The special care team devoted so much time to make sure we stayed on track and understood the jargon which can be tricky with minimal sleep and unexpected stress. Thd building is great, the equipment is clean and modern, the food is outstanding but nothing compared to the hospitality from the staff. A huge thank you to Amber, Kerry, Kate, Marie, Jesse, Jen and anyone else who touched our hearts.. We look forward to hopefully seeing each of you again over the years.

The Family Birthing Unit is amazing, cannot recommend it highly enough. We are grateful for the care we received from the midwives and staff.

Very impressed with this hospital and its staff. Excellent communication I felt very relaxed & taken care of, was in for day surgery. All staff were friendly cheerful & compassionate. The hospital was lovely and everything so clean. Thank you for a wonderful experience🩷

Amazing hospital. From the time i stepped into the hospital at admission time, staff were so friendly and professional. Staff expertise and care is second to no other facilities in Perth. Special shout out to nurses Andy, Grace, Priscilla and Chandra. Amazing people.

All of the nurses and staff were fantastic.I would like to appreciate and thanks to Nursing Assistant Shail for looking after my Uncle Noel.He was really happy and satisfied for the care that he provided.Excellent great work.

Kudos to all midwifes for taking such a good care of my wife and the new born! Thank you so so much to Joan( she is very entertaining ) , Kerry, both Chantelle, Nadine, Bev ( quiz winner as We asked her so many questions ) and the whole team for so much love and support. Everyone was so helpful and we felt the place like our own home! Dr Anna and team were tremendous! Thank you SJOG Mt Lawley - we were in a good hands for sure. Definitely choosing for second one and will be recommending our friends and family!

I have spent some time at orthopaedic rehab at St John of God in Mount Lawley. I would like to thank all nurses, who are doing such a wonderful job . I will be always great full for care, patience , help, curtesy you have shown me during my stay, while I was recovering and working remotely. Special thanks to : so very kind , sweet , gentle , lovely Asmeta , down to earth full of life and sense of humour Stacey, Beautiful understanding Ash, always smiling always friendly Christina, caring quiet and efficient Joshua, student Timothy who possesses so much of common sense knowledge and heart he deserves the highest marks, Michelle - who provided me with practical advices which made a huge difference, efficient ,kind ,thoughtful to the end Zora - without you the place would never be the same - you are one of a kind, Coleen who was always there to sort things out. Physiotherapist Ella - patient , kind but strict, Eden - hard working physiotherapist who “ gets” people and their needs, vivacious full of life Occupational Therapist Ireene- using common sense ,delivering what individuals need - while cutting out nuisance, Doctor Crawford - so sorry I met you so late as you did so much for me, explained in proper , professional way so much , and organised what I needed , night shift Indian nurse who made sure I was ok and my precious iPad did not end up on the floor,.and all other nurses. .Each one of you is highly caring, highly skilled, highly professional, You are worth your weight in gold for services provided to humanity. I truly appreciate all you have done for me, from the bottom of my heart- Huge thank you.You are the best. I must not forget to mention hard working , polite , important and efficient kitchen staff, Loretta, Tom, beautiful young lady with pony tail - always smiling , and young gentleman who studied and worked , and who always remembered how I take my tea. The chefs I had never met ,who cooked home made ,healthy and really delicious meals. Always smiling courteous cleaning team . You made a horrible , sad , unfortunate situation - bearable , humorous, and I could not have made it without you. Love you all. ❤️

Today I had day surgery at SJOG Mt Lawley under the Plastics team. All staff were super friendly and helpful. No complaints having my surgery there.

Very lovely staff, good food and lovely luxury of being able to order over the phone whenever you want! Only problem is my nurses don't seem to be used to dispensing much medication, so I've had to keep a close eye on what they're giving me, and let them know whenever they forget something (which happens every day). Other than that I'd rank this a 5 star hospital!

I left the hospital the same day as I had a quadruple hernia operation as I felt I would get way better care at home . I feel that they are way understaffed. I had a call from the hospital asking what they could do I told them they could refund me my excess. On that I was told it was not their decision and they would take it higher. Never heard from them again.

we went there for a baby delivery. the facilities were good and the staff were very nice and helpful.

What a great hospital… it felt like staying in a Hotel. All the staff were wonderful and the food was amazing!

I gave birth to my first baby on the SJOG Mt Lawley maternity ward and I was absolutely thrilled at the care and genuine compassion, support and love we received from the doctors, midwives, nurses and reception staff. I couldn’t be more happy with the care that was shown to us. My partner got to stay with me the entire time and we were not rushed out to leave (staying and extra night to care for my baby because we needed it). The rooms were beautiful fitted out and the food was super fantastic even for hospital food. We had loads of fresh fruit and snacks daily we could never finish it all. I will forever remember my families amazing experience and the beautiful ladies who looked after me and my baby (and supported and taught my partner to change nappies and help with feeds) during this time. The lactation consultants are incredible and the follow up care was phenomenal. Everyone just seemed genuinely focused on our care and comfort and sharing lovely stories with us. Thank you Mt Lawley for making this such a wonderful experience for me and my family. We will absolutely be returning for round two ❤️

Witnessed one of great 5 star hospitality service. I Was in Rehab ward after transferring from Midland. He helped in toileting ,showers and all other basic needs.I Have big praise for Shail AIN who looked after me very nicely. Thanks for everything and I would never forget his attentive service.I will give him 5 star

Yesterday was my first visit to SJOG Mount Lawley and when i walked through the main reception i was greeted with this friendly tone from Sandy the receptionist / switchboard operator. Whilst waiting for admissions i had the pleasure of listening to Sandy acknowledge patients face to face and over the phone and her demeanour was welcoming. I felt re-assured and comforted sitting in the waiting room that if this the first person i have seen and she has such a friendly disposition i am at the right place and will be taken care of. The only critique i have is...please consider upgrading the reception/waiting area at the main reception - when the sliding doors open the gust of wind was rather chilly (bearing in mind that most of the patients waiting have been fasting and as such our body temperatures are low, we feeling apprehensive, first time patients scared of the unknown..) which made this uncomfortable. i would hate to think what it feels like during winter. Thank you to the nursing staff and surgeon for an awesome experience and if i ever have to have another procedure i certainly will opt to come back to Mount Lawley. Sandra Angrilli

Because it is a smaller hospital, all nurses, doctors, anesthesiologists, surgeons are actually able to do they work on a whole another level, better level. They are more interested to really help you with even more support if you ask for it. Special thanks to my surgeon Dr Cecilia Wee who have been with me every step of the way, truly went over and beyond to accommodate my health needs. Really good service and I strongly recommend them.

Never have my wife and I been so thoroughly disappointed with the quality and service provided to us by a so-called private hospital. I can list out 20+ of the glaring issues that we experienced while we were at St John of God Mt Lawley. The only reason why we even opted for Mt Lawley is that our doctor (Perkovic, God bless her soul) had her clinic there and the fact that my wife works at Subiaco and she wished to have a ‘private’ delivery. But no, we are not going there anymore. Let me give out 5 of the most prominent ones here so that since it is a public forum, they will at least know people who are planning to opt for them are reading. I am not going to take names, but I will commend the two midwives who did a tremendous job while they were on shift for my wife. Number 1. Midwives are not supposed to come and tell a woman who just had a C-section, that they are busy! (when the entire floor had only maybe 5 babies) and that if we need any help, they can buzz us. I do not care if you are a ‘senior experienced staff’ but lady, I would have sued you if I was there when you made that statement. Number 2. All women do not have the same size of breasts. So, when a patient needs a breast pump, you need to have options. Not stare at my wife like she is speaking Greek or Hebrew to you. Number 3. When we do buzz for some help, we do not mind waiting for 15 – 20 minutes. Not expect to see the entire floor empty with only one nurse in the neonatal (who was by the way equally rude) and not get any attendance at all. Number 4: No, you do not have quality benchmarks. If a serious quality check had been done in the unit, most of the midwives there would have clueless about policies and procedures, let alone caring for their patients. You are supposed to have patient interaction and handovers at regular intervals no matter how busy you are. Number 5: If we wanted to a DIY hospital to check in and check out. I cannot believe that the ward clerk dared to tell me that she does not have a customer feedback form. And that for any of my requirement, I can speak to my nurse. In addition to this, my wife and I had to do our check out ourselves??? What cheesed me off is that while leaving. Ms Ward Clerk, you do not offer us a teddy bear after confusing us on where we should get the medicines. We don’t want your teddy bear. The only two people who knew their jobs were Midwife Rebecca who attended us while my wife was induced and took extra care of her. And Midwife Joan, who helped us in the middle of the night without being told or asked when we needed to rest. People, most of you do not know what to expect in terms of care and service. That is why you see nothing wrong with any of the service they provide, but trust me, do a session at SJOG Subiaco or Murdoch and then go to SJOG Mt Lawley, you will see why Lawley is super sub-par. Always speak to professional and take advice from people who are experienced and then make your choice.

A HUGE thank you to the AMAZING Dr Nathan and all of the SJOG Mt Lawley staff for my unforgettable VBA2C I had three weeks ago. Dr Nathan went out of his way to ensure my dream came true, and I only wish I knew about him before I had my first baby! It really was an amazing experience and I can't thank you all enough!

I want to thanks to all of the nurses, physio ,AIN’s of Rehab Ward 4th floor who looked after my wife Maria Sakalo. Not to forget our special thanks and gratitude towards young and dynamic nursing assistant Shail. His words, smiling face and motivation has really big impact on Maria.We have some gift for you Shail so I am going to drop in Hospital.Thank you & Merry Christmas

I just had shoulder surgery and i could not have hoped for a smoother experience, from the time i arrived right up until i was discharged the following day, the level of care and professionalism has been second to none . Thanks to Greg Hogan, my Surgeon, and the whole of the staff, you have all been brilliant .

Only an overnight for an op but enough to get a sense of being efficient, responsive and professional. I was however disappointed that it took over three hours before being operated on after admission.

I would like to thanks Shail for looking after my friend during his stay in SRS ward.He was mentioned to be very supportive,caring and lovely boy.I would like to wish all the best

Amazing facilities, incredible staff, cannot rate this hospital high enough.

Shail very helpful and dynamite Nursing Assistant.Thank you every one on SRS rehab for taking care of Kenneth Mitchell and Special mentions to Shail for his care and attention.Keep smiling and loving

4 hour delay when getting a procedure done... would not recommend. Not sure of the reason for the delay but is really a cause for concern when patients are asked to fast from the night before...

Very Very Happy during my stay in St John Of God Lawley.I would like to thank everyone and really had a good time.Special thanks to Shail making my stay very comfortable and looking after me during my stay.He is the real star.All the best for him on upcoming days

My overnight stay for a hernia repair on the 24th march was of quality care the surgical nursing staff where excellent especially Noticing that I was not responding well in recovery I am sad to say I have forgotten the nurses name it started with K all other staff were lovely aswell thankyou all very much

I received amazing care from all the nurses and doctors while I was a patient. I needed out of hours follow up assistance and they were attentive and very kind. Thank you

I would like to thank you personally for shail (the assistant in nursing).My partner was admitted in Mt Lawley hospital rehab ward 4th floor and shail really impressed her with wonderful care and respect.He has really good commitment with work and providing good care.All the best my friends and other nurses.Thank you

I went to One For Women to have my baby at your hospital. Seen by a GP, delivered by a specialist and only $1250 out of pocket! It was too good to be true. Your hospital endorsed them and advertised them and so did HBF. OFW went bankrupt and the founder and owner is working from the same rooms in your hospital as if nothing happened. I am told I can still have my baby at your hospital at no extra cost but it will be delivered by this doctor who already took my money, but he is not a specialist. I wonder how many women who decided to still go with him even know this. It was certainly hidden very well form us until we made enquiries. Why is a GP allowed to deliver babies in a private hospital? Why is a doctor that went bankrupt allowed to still see patients? Why does his name come up when you search your website for a specialist? Why don't you make it clear to people that he is a GP, instead your website says 'GP' and 'Obstetrician' and 'Anaesthetist as if he is both? He cannot even do c-sections? What other things are there that he cannot do? You should be warning women instead you are supporting this doctor. We'll rather drive all the way to Murdoch! It is a disgrace!

I was admitted in St John of God Mt Lawley after being transferred from Royal Perth hospital for rehabilitation in 4th floor. I would like to thank Shail the Nursing Assistant and other staff for wonderful care.Special word for shail for his kind word,motivation towards me.His care for showering and other help are beyond the heights. I wouldn't be on my feet without him.You are truly hard working boy and gem for workers

A 7 STAR HOSPITAL As soon as we reached the Family Birthday Unit on the 8th Feb 2023, we knew already we made the right decisions. The staffs in this department made us feel so relax and we were extremely comfortable. Our friendly Dr Vincent lee and his team made the delivery of my wife in a very smooth way and we were never stressed during this process . Big thanks to Amber O’Neill who took the best photos and videos during the delivery even though how busy she was. I would like also to thank all the midwives and nurses who helped and cared for us. Rhonda, Chantel, Jessie, Amber, Kate, and everyone who touched our hearts. The food have been unlimited with lots of options and very tasty. I highly recommend this hospital and doctor Vincent Lee.

My grateful thanks to all the SJOG nursing staff, Dr Masel, her staff and Dr D'Souza for taking such great care of me during my recent procedure. It was a calm, cheerful and professional environment and I felt very well cared for every minute of my time there.

Endoscopy unit. Everybody from receptionist, nurse, anaesthetist and doctor were friendly, cheerful, kind and helpful. Making the procedure and stay very relaxing.

Thanks vey much for the Exceptional care by all the staff doctors and physio in level three and rehab looked after me during my three weeks stay. 2nd to none. Absolute Top care.. Merry Christmas and happy New Year