Featured Reviews


Frequently mentioned in reviews: staff (72) hospital (60) care (43) nurses (38) surgery (27) time (26) amazing (22) stay (22) caring (21) lovely (19)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Jason S. 5 years ago on Google
    While in the waiting area staff came around with a trolley that had coffee, tea and milo and offered everyone a drink. How awesome is that! This is how it should be. First world awesomeness!
    6 people found this review helpful ๐Ÿ‘

  • 1/5 Tshering P. 1 year ago on Google
    ***Worst Emergency Experience*** and I come from a 5th world country and itโ€™s still better services there. They will keep on telling you your next and give a time frame which gets extended with their convenience. Waited almost 6 hours and my had was all bleeding and needed stitches but they prioritise Australian first and let me an international student waiting there with no updates. Would not recommend.
    6 people found this review helpful ๐Ÿ‘

  • 5/5 LeeH 2 years ago on Google
    The night nurse in ICU was so kind and considerate and really looked after me both before and after my surgery, what an amazing lady! The food was great everyday and the lovely ladies who bought round my breakfast lunch and dinner, so polite and lovely. My room was always clean and tidy. No one really likes being in hospital but I felt safe and well looked after, Big thank you to all the nurses on 5th floor Neurology.
    5 people found this review helpful ๐Ÿ‘

  • 1/5 Hems 1 year ago on Google
    Waited for about 6 months for an appointment to see consultant surgeon in the plastics department following hand injury. Attended the appointment waited in total 2.5 hours past my appointment time to see the consultant only for a junior doctor to see me in the end and not the consultant the appointment was scheduled with. I was assured the consultant would see me after the long wait. Very disappointed with the level of service offered.
    5 people found this review helpful ๐Ÿ‘

  • 1/5 Martina B. 1 year ago on Google
    If you are admitted here and you've got allergies, put your heart at peace and don't even think about food, you'll get none. Doctors first they say one thing and the day after they say the opposite (if they bother to inform you about what's going on). The only good point? The nurses.
    5 people found this review helpful ๐Ÿ‘

  • 5/5 Rosa M. 1 year ago on Google
    World Class service ๐Ÿงก Thank you all beautiful people of Breast Cancer Centre. From the very efficient receptionists, very caring nurses, technicians, volunteers and OJTs, to my PT Catherine, and Dr Ponniah and to all doctors of Sir Charles thank you very much for your patience and care . To the very humble and well- mannered Dr. Adam and his kind trainee nurse Jasmine thank you for being kind to me today. And of course to my surgeon, the reason why I am still alive and healthy today- Dr. Yeoh thank you so much doc๐Ÿ™๐Ÿ™๐Ÿ™. To all amazing staff of Sir Charles thank you all for your kind and excellent service. 'till next time๐Ÿงก๐Ÿงก๐Ÿงก
    5 people found this review helpful ๐Ÿ‘

  • 5/5 Jo S. 1 year ago on Google
    These 5 stars are for the Cancer Unit Nurses. They are amazing and I really felt cared for by all of these nurses and the liaison nurses are also amazing. Thanks for everything that you did for me while I had my chemotherapy treatments. โญ๏ธ However I canโ€™t say the same about the admin staff. I received my appointment letters the day after my appointments. I was spoken to really rudely by most of them both on the phone and in person. As a cancer patient I went through a really rough time and I didnโ€™t appreciate having their rudeness thrown at me. I went into the hospital for a phone appointment and then they turned around and made it my fault. Get your act together l donโ€™t need any more stress or rudeness just because you donโ€™t want to deal with people.
    5 people found this review helpful ๐Ÿ‘

  • 1/5 Glenda J. 3 years ago on Google
    For the morgue staff at Charles Gardener - Rang to enquire if father's body had been moved for autopsy, the lady who answered could not have been more rude and condecending if she tried. Made a difficult time even harder for no reason at all. Would make a complaint if I had the emotional energy
    4 people found this review helpful ๐Ÿ‘

  • 5/5 Helen M. 3 years ago on Google
    Dr Phillips and the NIISWA team are phenomenal. Who would have thought that in little old Perth we have the best and most innovated team to treat aneurysms in the world, one of the few places in the world where accessing the arteries through the wrist is performed, making it safer and more comfortable for the patient. Myself and my family will be forever grateful for my treatment. I cannot commend all of the Staff at SCGH from reception to surgeons.. An extremely well run Hospital. Amazing
    4 people found this review helpful ๐Ÿ‘

  • 5/5 Vikki O. 2 years ago on Google
    Today I had to go to the ED with suspected blood clot. All the staff were amazing. Kind caring and hard working. I did not wait long and received a full check up. I was very impressed and want to give my experience 5 stars. The nurses and doctors work so hard and I want to say thankyou.
    4 people found this review helpful ๐Ÿ‘

  • 4/5 Susanne A. 3 months ago on Google โ€ข 285 reviews New
    Even know I was on well I really enjoyed my stay here the nurses what absolutely lovely and very helpful I want to give a shout out to all the staff on ward G64 even though they are super busy they are always here to help you out ๐Ÿ’–
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Cheryl G. 2 years ago on Google
    I could rave about the fabulous staff in G block & B block ward C14 for hours! They really do care very much about their patients & it showed every day. My dad was in hospital for 2 weeks & with being in hospital is never pleasant, they did their utmost to make him feel comfortable. Thank you so much, I really appreciate you all. I think I told quite a few of you - and this is so very true - that you need to be paid 10 x the amount you get paid - you are all Angels!!
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Michael O. 2 years ago on Google
    My auntie Eileen received excellent care in G wards before and during Christmas period. The staff and nurses were extremely helpful to us her family calling from Ireland and England. They were so nice and generous with their time and went that extra mile for us. Thank you.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Annie N. 1 year ago on Google
    In the last ten days Iโ€™ve had conversations with two members of staff re my coming operation. Eunice who deals with bookings has wonderful people skills. Sheโ€™s incredibly patient and helpful, something you donโ€™t always find in todays world. Sheโ€™s a credit to the hospital. The other whoโ€™s name I donโ€™t remember, a male dealing with orthopaedics was just as obliging, kind caring with no urgency to get you off the phone. Attitudes like this are refreshing, it makes a huge difference.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Jennifer 1 year ago on Google
    Came in a few times due to severe abdominal pain which led to the removal of my galbladder. Best hospital in the world all of the staff are the loveliest people youโ€™ll ever meet. Thank you โค๏ธ Especially the nurses youโ€™re all so amazing I cry ๐Ÿ˜ญ
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Phantoma3 1 year ago on Google
    One of my brothers was admitted into ICU after a massive heart attack from a defective heart valve. The staff kept us fully informed with what was happing when we visited every day and the level of care and attention given to my unconscious brother was very comforting. I actually originally thought Sir Charles Gairdner was a private hospital because of the professionalism and sincerity of the doctors and nurses.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Carole N. 3 years ago on Google
    I had surgery for Breast Cancer last Friday. The staff in the Short Stay Unit are fantastic. They really care about their patients. The level of care is very high from the Doctors & Nurses. The staff in the Breast Assessment area are wonderful.& very gentle when carefully explaining what will happen. I always felt safe & well cared for in this hospital. I hope I never have to go anywhere else. I trust them to give me the best care there is.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Malcolm M. 3 years ago on Google
    Fantastic hospital. Totally the best anywhere. Nurses were amazing. Love that hospital
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Theresa L. 3 years ago on Google
    The Drs and Nurses at Charlie's were incredible. They looked after my daughter during a recent serious illness with so much care, empathy and I couldn't fault our experience.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Garret M. 3 years ago on Google
    All ways been a great hospital ๐Ÿ‘ฉโ€๐Ÿ”ฌ
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Ratna G. 3 years ago on Google
    Thank you for saving my Mum Surekha Ghosh's life and for your excellent compassionate and considerate care in Coronary Care Unit (G42) and Cardiology Ward (G41), and to all the nurses and Dr Shaun Brennan (RMO) who spent time with me on the phone updating me about my Mum's health in a sympathetic manner during this very difficult time for the family. Thank you also to all the doctors, nurses and staff at C17 geriatrics ward for achieving my Mum's dream of getting her home. This hospital can do miracles! Keep up the excellent work!
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Sahil S. 3 years ago on Google
    Yestin and Kate from OTD are doing great job. They are very helpful, polite and have great skills to assist patients.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 David H. 3 years ago on Google
    I recently had several procedures at SCGH. The care and treatment I received from Plastics, Theatre, Short Stay Unit and Cancer Clinic was first class. In fact, everyone with whom I came in contact, was really friendly and helpful. Thank you all.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Brenn H. 4 years ago on Google
    Some of the nicest staff I have ever had the pleasure coming into contact with. Particular shout out to the lovely nurses and the superstar plastics clinic.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Wendy S. 4 years ago on Google
    I would like to thank Irene one of the tea ladies for her kindness ๐Ÿ˜˜๐ŸŒป๐Ÿฆ‹๐ŸŒˆ๐Ÿฆ„๐Ÿ’›
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Lorna M. 2 years ago on Google
    I understand that this place is under some pressure with current health crisis, but the staff here are not nice, not competent and very condescending. I had to wait four hours to see a doctor after presenting to emergency with heavy bleeding. It was quite humiliating and they left me feeling ashamed. I was about to leave in tears when they finally offered me help. One good nurse does not excuse the rest of the staff unfortunately.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Samuel T. 2 years ago on Google
    Such an amazing hospital. I was admitted for 12 days and was in ward 64 in the G block. The nurses were caring, compassionate and went the extra mile to ensure that I was comfortable during my stay. Despite the hospital being old, the care surpassed my expectations and I would recommend the hospital. I had a pleasant stay and was well looked after during my 12 day stay. Thank you!
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Ana K. 2 years ago on Google
    I was in Covid emergency clinic and first time in any Perth hospital.. and i'm amazed how everyone was kind, polite and very professional. From nurses to doctors. With all the rules and protocols, they still manage to give 100% to every patient there. Great work.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Jess W. 1 year ago on Google
    The cancer team at SCGH were amazing. All my nurses were kind and caring, they made me feel very comfortable despite just having brain surgery. The radiotherapy and chemotherapy team were awesome. My radiation oncologist, Dr Mandy Taylor, has been excellent post chemo and radiation, giving me all the information I need without fluffing around or sugar-coating anything. For any younger cancer patients I would also highly recommend heading to the Youth Cancer Centre as they are an extremely supportive and awesome team :)
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Jack P. 1 year ago on Google
    I was attended to by DrY Shah in the eye clinic - on both occasions I was extremely happy with her approach and attention to detail. Both eyes have now had lens implants and I have 20/20 vision. Canโ€™t wait until everything has settled down so I can see my optician to prescribe reading glasss. I chose, on the advice of Professor Constable to opt for distance lenses. Clarity of vision is outstanding! Thanks to all the caring staff at Sir Charles.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Sue C. 1 year ago on Google
    I was flown to this hospital from Carnarvon for urgent major surgery and was on my own which was overwhelming. I was on G61.The Doctors and nurses were so caring and took the time to encourage me when I was walking laps of the hospital. Even on discharge I had no clothes and wasn't allowed to fly for another 5 days and my family was in Carnarvon. The hospital got me some clothes to put on , helped me find some accommodation and one of the nurses named Colleen personally went out and bought me some lovely warm pygymas. Even though the staff are so over worked because of the current covid staff shortage they still go beyond their normal duties to look after you during your stay and even on discharge. THANK YOU from the bottom of my heart..
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Bobo L. 1 year ago on Google
    icu nurses are nice and taking really good care of me. it makes me feel better during the time in icu. Also, the doctors here are helpful. They will try their best to answer my questions to reduce my anxiety.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 M. G. 1 year ago on Google
    The Nurses and Doctors were so caring towards my elderly mother. And they didn't forget the family their to support the patients in the E.D. offering coffee or tea. Though I have to say we were at this particular hospital all the way from south of the river because there was no ambulance ramping and no waiting to be taken to an assessment bay, unlike flat out understaffed Fiona Stanley the night before. 6 1/2 hrs waiting in an aisle bay to be taken to an assessment bay. Though care was still excellent.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Shannon D. 1 year ago on Google โ€ข 86 reviews
    What can I say!! I was in G section in yeh hospital for the night & day for surgery. The staff was fantastic and so lovely. Looking after me & made me feel relaxed before surgery. The food was yummy and it was very quiet at night to sleep. Thank you making stay great!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Dr. Umneea K. 3 months ago on Google โ€ข 36 reviews New
    We came to ED at SCGH today at 8.00 pm. We are very impressed by the professionalism of all staff not only towards us but for other patients as well. In particular, the nurses are super amazing.They are friendly, polite and very caring. Our special thanks to Nurse Sasha for the initial evaluation, explaining the procedure and for following up throughout (even caring for the attendants) and to Nurse Erica in the Observation Ward for her care and kindness which helped us recover in no time. You are doing an amazing job. Thank you ๐Ÿ™
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Sean M. 7 months ago on Google โ€ข 6 reviews
    Parking was readily available and pretty close to the hospital. No staff present at admissions when we arrived at 5.30pm but security guard was very helpful and guided us to our ward. Hospital room was clean modern as you'd expect
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Hee Susie S. 3 years ago on Google
    Thanks for the beautiful service. Had surgery and got cured soon after thanks to their welcoming, friendly, supportive staff.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Stephanie R. 3 years ago on Google
    Had surgery here and the doctors, nurses and staff were so lovely and supportive. They really turned a scary experience into a pleasant one. I couldnโ€™t believe how nice everyone was.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Michelle S. 3 years ago on Google
    I'm very grateful to everyone I came into contact with at SCGH during my cardiac surgery a few weeks ago. Everyone was so professional and exceptional in their role. I wish I could remember the nurses names in ICU to thank them personally, although it is a bit of a blur their compassion and tenderness given especially to my boys was very special. I'd also especially like to thank Helen and the other amazing nurses on the HDU on ward G62 for being so lovely and getting me up and out of hospital so quickly. Thank you for everything.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Peter Johnstones A. 3 years ago on Google
    Great Place
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Arthur W. 3 years ago on Google
    All of the staff went above and beyond with my care and their level of care towards patients far outweighs my experience in any other hospital. During my stay I was looked after by Slaveka in the short stay ward and the level of care she shows for her patients is incredible and made my stay as pleasant as it could be for surgery
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Joan j. 3 years ago on Google
    Ear nose and throat section should try returning calls and maybe even answering the phone Rude
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Don O. 3 years ago on Google
    Have been a patient of Charlies for 40 yrs after many ops can`t fault would not go anywhere else
    1 person found this review helpful ๐Ÿ‘

  • 5/5 RussDW 2 years ago on Google
    I would like to send a big THANK YOU to all the incredible staff at the SCGH emergency department and those working on Ward 53 during July this year, for the way they helped to care for my 89 year old mum after she had a stroke and a very bad fall. I was quite unfamiliar with the Perth public hospital system up until now, and seeing at first hand the pressure and the demands on the various medical and support staff was a huge eye-opener for me. There were definitely moments of frustration and confusion for my mother and me, but overall the level of care and attention we received throughout the 4 weeks she was there was fantastic. Most of the staff we met with seemed to be verging on super-human, given the workloads and responsibilities that they are required to manage. Our hospital system needs more nurses, and more doctors, and more beds, and these great people must be feeling at least some belated relief at seeing that the WA State Government has finally committed some overdue funding to help spread and lighten the load. Hopefully some desperately needed improvements will actually be achieved.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Janette 2 years ago on Google
    I attended Charlieโ€™s on 17/6/21 emergency department. I had heart palpitations chest pain & shortness of breath. Staff moved quickly & determined the problem. The staff on duty that day between hours 12-3pm were exceptional, kind, caring, patient & above all professional at its finest. Thanks to everyone involved in taking care of me. I appreciate each & every one of you. Kind regards Jan Jamieson
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Jessica L. 2 years ago on Google
    I ended up in hospital this week with chest pain/heart pain post my Covid 19 vaccination. Thank you sincerely to the staff in the emergency department. I was rushed through within 5 to 10 minutes of arriving. Nurses were so caring , female doctor was so thorough. Thank you sincerely for your care.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 cozzastewy 2 years ago on Google
    Had a procedure done through gastroenterology and have to say all nurses and staff were the best. The doctor who treated me was also caring and has helped me immensely! Will be back!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Kelvin w. 2 years ago on Google
    Went into emergency Ambulance after collapsing at city Beach with what i have been told by the doctors i was lucky to survive. When i arrived at the hospital there was no banking up of ambulances out front and the ambulance crew took me straight in to the stroke team. I was assessed in minutes, given an MRI and straight into the operating theatre. Here I met the surgeon who assured me he will get me sorted and home again. Now thanks to all the beautiful people who have such compassion and dedications to looking after as i am home again and after having a very serious blood clot. My illness was managed from start to finish hour our after hour By these lovey caring people. Went in on the 1st and came home on the 6th with hardly any side effects . I thank you all!!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Gui M. 1 year ago on Google
    Have spent more time in the Emergency Department than I would have liked recently, for myself and other family members. Great care from doctors and nurses who could not have been better. Very thorough, courteous and responsive to questions. So lucky to have this great facility.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Zina T. 1 year ago on Google
    Had to take my 86 yr old father with dementia down yesterday cos he was unable to walk and felt off. We were assessed by triage and taken straight through. He was kept in overnight for observations and we got answers the next day (existing condition we need to manage differently) thankfully ๐Ÿ˜‡. My dad normally resides remotely and his wife was very happy with the thorough checking. Much love to all the help we had last night, Jnr Doc Hamish, Nurse Lexi in ED, and then on ward, snr nurse Chris and Jnr nurse George and many more I don't know the names of. Forever grateful, thanks for doing what u do ๐Ÿฅฐ๐Ÿคฉ๐Ÿ™
    1 person found this review helpful ๐Ÿ‘

  • 2/5 Ling C. 1 year ago on Google
    Neurology never answers the phone. Always hang up on first ring. Six months of calling and leaving messages trying to find out my appointment date. Nobody answers the phone or calls back Went in, staff refused to give me details even though I provided relevant ID and information. Just trying to get results amd appointment times from a brain scan they keep rescheduling that I had over six months ago Spent 5 years unsuccessfully telling the hospital something was wrong with my brain (because my eyes can follow a finger thry deduced I am oerfectly healthy), but the PDF file on myhealthrecord says there are lesions in my brain which suggest I might have MS (family history) They only gave me the MRI because someone in a separate health system organised the appointment after noticing symptoms the hospital ignored for years Also the hospital ignored my cries for help with domestic violence and kept sending me home with my abuser. Have gone there for help after attempted suicide where they discharge me hours later only to have me brought back in via ambulance for attempted suicide 10 minutes later. Seen them turn away an old lady from ED needing an oxygen tank. They gave her a prescription for the chemist that didnt open for another twelve hours. She died out the front minutes later. Would give negative 5 billion stars but the lovely nurse Gale has helped me through multiple visits and took me seriously These 5 billion stars are for you Gale, you magnificent legend!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Dale A. 1 year ago on Google
    Went to Sir Charles Gardner hospital by ambulance on 3 separate occasions with leg pain, was given mild pain relief and then told not to come back. Shortly after I needed an ambulance which took me to RPH only to be told I had Cancer.Well done RPH.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Gerald a. 1 year ago on Google
    Total admiration for the nursing staff; Doctors.... They are truly a great team of people.. I salute you for your dedication in helping the sick..
    1 person found this review helpful ๐Ÿ‘

  • 5/5 BEN K. 1 year ago on Google
    I just visited the new clinic located in Osborne Park and saw Dr Feizerfan who listened and examined me and was very nice. The ladies at the front office were absolutely lovely. They even walked me to the pharmacy and literally saved me over $100 which is a lot of money for someone on a disability pension. Thank you so much!
    1 person found this review helpful ๐Ÿ‘

  • 3/5 katie 11 months ago on Google
    My mum recently had an aneurysm and was located to this hospital and although the time that she was there (2+ weeks) she was treated fairly at first but overtime she was treated unfairly. The trolley that contained milo wasn't served to her, the morning breakfast that she was served was always a rotten banana (at least 3 times a day), when she got covid it was like she was treated badly. The nurses who came around to give her the lunch was put outside of her door and left there for 30 minutes and wasn't bought to her, so she would starve for hours until dinner. I'm almost shocked on the way that she was treated. The food was terrible.. I'm shocked considering the hospital is directly in Perth and would've expected that the food at least be decent rather than smell and look like it's being served to prisoners rather than actual patients recovering. I'm disappointed.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Brodie F. 10 months ago on Google
    I was able to be seen on a Sunday for some dental pain. The dental student (Hayden Jones) was absolutely tremendous. Respectful, knowledgeable and explained the entire process start to finish. The senior dentist was fantastic as well. I would genuinely like to thank Hayden for his work today and for getting things in place to get some work done. You're going to be an absolutely wonderful dentist and an asset to the future clinics in which you will work. Good luck in your final year. Regards, Brodie Francis
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Holly J. 9 months ago on Google
    Meg on the neurology ward is the best nurse I have ever come across. Iโ€™ve been fortunate enough to not have to frequent hospital, this being my first stay for concerning issues and Meg made me feel like I was at home. Going above and beyond for all her patients and making us feel heard and valued. Charlieโ€™s is lucky to have a nurse like you Meg. Thank you ๐Ÿ™
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Adam W. 8 months ago on Google
    I've been all over this place, from lung, endocrinology,heamatology and podiatry. The staff have always been excellent to me. Recently had the podiatry experience, wow they don't mess around. Very professional and kind, listened to my concerns. Vascular surgeons, anisthesiologists and the short stay unit were my carers this week. Again exceptional staff, can't thank them all enough, oh can't forget the unit you go to immediately after surgery (yet I totally forgot the name) the staff there went above and beyond. Thank you all
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Karen 6 months ago on Google
    Big thanks to the staff in ED Fast Track today. Came in with a dog bite injury, staff were brilliant. Seen to quickly, very attentive and professional. Could not fault the level of care I received.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Barry E. 5 months ago on Google
    Cannot thank everyone at SCGH enough for the care and compassion received last month. A special thanks to the nursing staff in G62 Cardiothoracic Ward for looking after me, post open heart surgery, you are all amazing caregivers.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Capitaine B. 5 months ago on Google โ€ข 33 reviews
    Very busy emergency department but very well managed. Staff were very professional. I had a fractured ankle and was seen by a doctor fairly promptly. Then offered food and drink to take with medication they gave me. Then quite a bit of wait for x-ray and physio but eventually doctor came with results. Then more waiting time to see physio but Physio was very, very good at explaining how to move with moonboot and crutches. Overall, long waiting but worth it. Thank you to all staff who looked after me.

  • 5/5 Graham B. 3 months ago on Google โ€ข 16 reviews New
    I came into the cardiovascular care unit at Sir Charles Gardener Hospital following a heart attack on Wednesday morning, the Ambulance people were marvellous. I was treated with the upmost professionalism and respect. I had a stent put into my right artery to the heart, which was 70% blocked. I was taken to the cardiovascular care unit and believe me these people are second to none. I could not wish for better professional, caring, respectful assistance. I thank you all and wish you the best of health.

  • 5/5 J T. 1 month ago on Google โ€ข 9 reviews New
    I wish to thank staff at the Hand and Upper Limb Clinic at SCGH on 30 Jan 2024 for outstanding services, especially the occupational therapist, Jude. I was referred to them for advice on scar management as a result of a fall. Jude was so thorough in the provision of her service, showing care and interest in me as a patient and person, actively listening to my questions, and providing me with clear and comprehensive information. I left feeling confident about what I need to do in order to manage my scars. I have been fortunate to receive good services in the past at several public and private organisations but the service from Jude has surpassed all of them. Thank you Jude!

  • 5/5 Hope 4 months ago on Google โ€ข 6 reviews
    I need more than a 5 star. The level of care from doctors to nurse to front receptionist are freaking amazing (emergency department). I was diagnosed really quickly, which I was not expecting. I packed my earphone and brought a battery bank. The level of patience they had with me was tremendous. Given I couldnโ€™t speak much when I entered due to being in pain. And also not having my loved once close by. Facility was extremely clean, which made over night stay enjoyable. Funny enough the breakfast was also good. Glad to be leaving with my precipitation and less pain ๐Ÿ˜€ Thank you to all the team. Also thank you Kate and Mary from reception. They initiated the process really quickly.

  • 5/5 Andrew B. 4 months ago on Google โ€ข 3 reviews
    My partner had surgery in a different hospital a month ago after I had taken her to the emergency department, and the experience we had was terrible from the start until the end. I had lost my faith in our hospital system. My partner was waiting in the public system for 18mths for surgery on another matter, until she received a call a week ago from SCG. Our experience with the staff was something we certainly didn't expect. Everyone was so lovely. I mentioned I'm going home to have a heart attack so I can come and stay hahaha. Thank you for taking great care of my girl โค๏ธ

  • 5/5 Emily Core C. 3 years ago on Google
    Cannot fault my mothers treatment here after an horrific mishap with 4 ED presentations at two other hospitals. Intense gratitude for all of the staff who have been so professional, patient and helpful. Thankyou so much to Ward 53 (Neuro) and the rehab clinic. Amazing care

  • 5/5 Paul A. 3 years ago on Google
    Had tumour removed today. From the E.N.T. lead up visits to admin, to short stay check in fantastic. Everything explained in a lovely clear and easy manner. Then on to surgery, all involved fantastic. Now on ward. Nurse Tamalia, amazing. Foods been good. Will update as we go

  • 5/5 Cindy 3 years ago on Google
    My uncle was admitted to the hospital due to having severe chest pains and difficulty breathing. We were shaken by him slipping in and out of consciousness. Luckily upon arriving, the nurses helped take over and reassured us everything is going to be okay. Overall our experience has been wonderful, every staff member did their best to assist and did regular check ups. We found out the reason for his problem was his very low blood sugar levels and being a diabetic it was very dangerous. A big thank you to all the staff who worked so hard in the Emergency and Observation Ward! I do have one issue with the doctor who was handling my uncle in the Emergency room who was not the most understanding unfortunately.English is not my uncle's first language which made it more hard for him to respond or make sentences in English as he was still having bad chest pains and shortness of breath. The doctor gave an impression how displeased he was that my uncle was only talking to the family and not responding to him to which I apologised and said my uncle is not trying to be rude but he is telling us in Vietnamese what his problems were and his dying wish in case he doesn't make it. At one point the doctor said "he's not even opening his eyes to talk to me" and this stressed us all out because we can see my uncle was very exhausted and his condition only just started to stabilise, we tried to get my uncle to talk and open his eyes but physically it was just not possible to open his eyes. He even called my uncle a drama queen, is this something doctors allowed to say to patient's family who have just gone through a traumatic experience of thinking their loved one is going to die? I hope this doctor refrains from using such language to patients or their family during such stressful times in future because it was gut wrenching. Anyway we are not letting one bad egg ruin how we perceive the Hospital, I still can't thank everyone enough for the help and support you have shown my uncle during his recovery! THANK YOU TEAM!

  • 5/5 Christine C. 3 years ago on Google
    I spent 1 week on ward G62 and received the most excellent care from everyone. All the nurses and Drs were excellent and extremely friendly. The meals were very good and my room was spotless. I could not fault anything

  • 1/5 sail c. 3 years ago on Google
    Useless and endangering. Chicken bone in oesophagus detected by nurses looking at scan. Doctors 5 hours later said no chicken bone, gave me a drip snd sent me home. Local doctor with position in AMA says definitely a foreign object lodged. Might take 48 hours for a GI to operate surgery. Disgusted. Shame on sneakers for cutting costs as that was the running excuse during 10 hour emergency visit.

  • 5/5 Julie D. 3 years ago on Google
    Had breast surgery here the staff are so caring and really look after you. Always ready to help thank you for everything you do

  • 1/5 Joey W. 3 years ago on Google
    Absolutely disgusting service from doctors. Don't have a clue what they are doing. Empty beds but rather you be pushed out in the hallway. Shocking to say the least. Wondering how they get away with this.

  • 5/5 Chloe T. 3 years ago on Google
    Wonderful Doctors and great service from the team.

  • 5/5 Sylvia S. 3 years ago on Google
    I had major lower back surgery in September 2020 and I cant fault the hospital no matter how I try. I went in with excruciating pain and came out with absolutely none at all in that area. All I have is the hip pain and I need a hip replacement. The staff right through from patient transport I can never fault they are excellent right throughout the hospital. My room was always spotless and i have no qualms about the food it was lovely. SCGH staff are second to absolutely none. The neurological staff did an excellent job of my back and now only pain I get is the hip pain nothing else. Mr Bala's team are absolutely excellent and did far more to my back than was originally stated. It was lovely to come out of theatre having only discomfort from the 28 staples. I was absolute agony before the op was done now only hip pain. I am so thankful to SCGH staff in all areas as if it wasnt for patient transport I would not have been able to have my operation. Patient Transport are absolutely lovely and cant do enough to assist all patients and ensure their comfort and safety. These lovely people go out of their way to get people in for their daily treatment and they are so nice. Without the Patient Transport staff and drivers we would be absolutely unable to have out treatment. I cant say enough in their favour as they go out of their way to assist everyone. Thankyou from the bottom of my heart all staff at SCGH you are absolutely brilliant.

  • 3/5 Veniamin T. 3 years ago on Google
    perth is like a offbrand city of doritos

  • 2/5 Paul C. 3 years ago on Google
    I don't even think the staff know where everything is. So muddled up and the orderlys drive like lunatics!

  • 5/5 Alfred W. 3 years ago on Google
    I was on two different wards at the hospital to have dental surgery.

  • 1/5 Nevina K. 3 years ago on Google
    I went to visit a friend who'd had open heart surgery. 3 different nurses came and asked if she'd seen her file cos they'd lost it. The toilets were disgusting!

  • 5/5 weng l. 3 years ago on Google
    Thank you so much for Sir Charles Gairdner Hospital, you are all doing good jobs to save my life Much appreciated

  • 3/5 Haydn W. 3 years ago on Google
    The nursing staff are overworked and they have little time to look for items that are needed! If it is not on the ward then there is little they can do!

  • 1/5 Sarah H. 3 years ago on Google
    Well the care was great up until the point that you transferred him to RPH. Awful to find, awful to park and then when I finally get in there they don't even know that he has a continual migraine. He is now in a bright noisy ward and no one cares. Thanks for absolutely nothing.

  • 1/5 damon l. 3 years ago on Google
    Spent three hours in emergency . My little old lady I care for skined her shin . 60 by 40 piece of two layers. Ambo sends her to you . A one hour job turns into three hours in house . One doctor in fast care four patients. One complication. Not GOOD enough. She had a five hour ordeal from trama to home. Not happy Jan.

  • 1/5 Amanda W. 3 years ago on Google
    Been here since 0900 it is now 1200 been told anaesthesia gone to lunch at 1130 won't be back until 1300 wow long lunch break is the day ever going to end and not to mention staff are really rude

  • 5/5 Giles O. 3 years ago on Google
    Had the misfortune of having to have major surgery to remove a tumour and plastic surgery to repair where it had been removed from. The nurses who were looking after me on level 6 were phenomenal in the general care and assistance during my recovery, could not speak highly enough of them. The food was also surprisingly good with a large range of options and with the daily visit from the attendant I could customise my meals.

  • 1/5 Hayden William J. 3 years ago on Google
    Mess

  • 1/5 Monkey 3 years ago on Google
    Treated a young heavily disabled man like a second class citizen. Allowed him to stay in a dirty pad for hours. Nurses are horrible.

  • 4/5 Vanessa T. 3 years ago on Google
    The safe were friendly and caring most of the time

  • 5/5 Jane P. 2 years ago on Google
    just went to the hospital for a Gastroscopy. I found all the personnel very pleasant and easy to talk to. Only problems were my veins deciding to not behave well so the nurse had to find one - she found one and in just one try succeeded. Then after the procedure my blood pressure refused to behave and was too low so eventually was put on a drip and then my blood pressure behaved itself. All in all I found it a very pleasant experience although I wish by body would have behaved better. To all of you medical staff (that includes everyone I had dealings with) have a wonderful weekend and your doing a fantastic job.

  • 5/5 Shane L. 2 years ago on Google
    Staff and surgeons were absolutely wonderful. Felt like nothing was too difficult. Very caring and supportive. Was in the overnight stay area. Food was really good as well.

  • 1/5 Rachel l. 2 years ago on Google
    I received a call Wed 25th of Aug they asked me if I'm okay for a short notice for my surgery to be held friday 27 of August i said yes so we cancelled all our holiday plans. I start fasting 12midnight and then no one can give me any info about what time I'm going to have my surgery i pressed the emergency botton for no one came to me so i turn it off. Then the nurse came to me she said she's on the phone, at 4:45 someone said that they can't do my surgery anymore because they have cut off at 5pm. Why no one told me that thing poor of service and very poor of communication.im starving thirsty and on pain i can't even take my pain killer. I hope it would never happen to anyone else what I've been experienced that they till now i can't stop crying everytime i remember that they i felt like i left behind well actually I'm the only patient who left there๐Ÿ˜”๐Ÿ˜ช๐Ÿ˜ช๐Ÿ˜ช. If there's a zero star i will give them zero

  • 5/5 Bruce F. 2 years ago on Google
    I went into the ICU almost unable to breathe. Came out after 4 and a half days in perfect health thanks to the wonderful people there. The skill, dedication and compassion of all of the staff is amazing. Thanks to all the ICU, ENT and other people who looked after me so well.

  • 5/5 Aimee T. 2 years ago on Google
    I went in very distressed and in a lot of pain. Tammy was really helpful and empathetic. Jacinta had a lovely bedside manner. What was a really uncomfortable experience was soothed by great staff.

  • 5/5 Alana T. 2 years ago on Google
    Thanks Paramedics Dane and Rosie for your care Lovely people at Emergency Dept. Attentive and gentle. Was busy, everyone works hard and still make sure I am ok. Thank you so much!

  • 5/5 Sharon L. 2 years ago on Google
    I would sincerely like to thank Dr Ian Timms and his team and all of the wonderful nurses and staff in both the Short Stay Unit and also ward G64 for their amazing, professional care and attention. I was at the hospital for 5 days/4 nights in total and throughout my time there I was overwhelmed with how ridiculously hard everyone works but how they all stay so positive, warm and friendly. I am very grateful.

  • 5/5 Tracey I. 2 years ago on Google
    Was meant to be day surgery, but levels were very high, with no hesitation kept me for the night. A huge shout out to my nurse Thomas and student nurse Lalita. Thomas was not only only great with me but also a great teacher. Lalita will be an amazing nurse.

  • 1/5 Corinne T. 2 years ago on Google
    Although the nurses doctor's and staff are really very nice, I can't say that about the hospital. It's old, grotty and very bleak. Easy to get lost. And to find parking is an absolute nightmare. Our premier says we have billion's, so how about building a decent hospital and knock this one down

  • 5/5 Annette T. 2 years ago on Google
    I can only say how impressed.I was by the overall care I received during my recent stay in Sir Charles Gairdner hospital in Wards 66and 64.All medical and non-medical staff were caring, helpful, with an amazing attitude of just wanting to help. The surgeons, the nursing staff were amazing in explaining my treatment and alleviating pain and side effects. The student nurses from ECU and Curtin were impressive and show great potential .Congratulations to all.

  • 1/5 Sime T. 1 year ago on Google
    Admitted patient, made to fast and wait 52hrs before any treatment, consistent lies from nurses re any form of a plan. Would rather die on a sidewalk than be here again.

  • 1/5 H L. 10 months ago on Google
    Went to the ED yesterday. The nurse treating was abrupt and very dismissive. Also was not listening and very rough. With a mother going through stage 3 cancer weโ€™ve been in and out of the hospital system and this nurse was by far the worst Iโ€™ve come across. Please listen, be kind and please be gentle with patients.

  • 5/5 Alaina W. 11 months ago on Google
    I came into the emergency department tonight, all of the staff were something else, first hospital in Perth where the triage nurse, clerk, my specific nurse and doctor were listening, attentive and helping me throughout the whole process. I appreciate the hard work you all put in, hope to not have to come in again soon. Thank you so much, I hope the hospital put together some sort of lunch or something to reward you all โค๏ธ I would give you all a 10 out of 10 stars if I could xx

  • 2/5 Ellen C. 10 months ago on Google
    A friend had her dying husband transferred to this hospital from Pinjarra WA. The only people she knows in this country is her husband, a male friend of her husband and myself. She speaks poor english and doesnโ€™t understand the language very well either. Her husband has cancer and as far as she new he may not have even had the chance not to leave. My friend is from Thialand and she asked the Doctors to put my name on her husbands next of Kin list so they could speak to me and then I could help her understand what was happening. Staff said they would get her an interpreter however they only managed to organised it once. She was constantly anxious and felt kept in the dark. Even after both her husband and herself asked on more than one occasion to put me on his list they did not. Before she knew it her husband was being moved to the Osbourne park Hospital for rehab and she was so confused, still not having a translator organised. This is so unacceptable, the staff should be ashamed of themselves.

  • 4/5 Linda D. 9 months ago on Google
    I love Charlieโ€™s. Always great staff and care. However they do need to sort their food out, youโ€™re better off getting Uber eats or something from the cafe. Food is really poor on the ward for patients. ๐Ÿ˜ก

  • 5/5 Marti P. 8 months ago on Google
    Spent a bit of time at Immunology for desensitisation. What an excellent service. Staff were so professional, knowledgeable and kind. It's good to know you're in good hands when it matters most.

  • 5/5 Coco L. 7 months ago on Google
    Overall 5 stars I voted. All staffโ€™s service are excellent, professional and friendly. Hospitalities are good, they provide breakfast, lunch & dinner. Other then that, there are also snack time to the patients as well. You will feel warm in heart from their staffs. I am truly appreciated for their care to my daughter. As public funded hospital, they doing so well !!

  • 5/5 Tracey G. 7 months ago on Google
    Thankyou to all the wonderful staff on ward G72 room 19. The took excellent care of my 91 year old mum. Nurses and doctors do an amazing job and so do the ambulance drivers who took mum into hospital. Thankyou your wonderful.

  • 5/5 Jeanette (. 6 months ago on Google
    The staff here were wonderful and so caring. I really appreciate all they did for me on my stay. Honestly so lovely. Food was also good.

  • 5/5 Brenda F. 6 months ago on Google
    These professionals saved my life! Probably THE best medical treatment I have received. The system was effective, efficient and practical. Thank you, I am forever ingratiated

  • 5/5 Melanie D. 6 months ago on Google
    Where to begin ? I was in Block G for an angiogram and feeling very nervous. Well, the experience turned out to be incredible! Everything was perfect. A fantastic team, who were efficient, organized, professional, and so caring. I actually had a great day with them all.

  • 5/5 Sam H. 6 months ago on Google
    If you have to go to any hospital in Perth, SCGH is the one. Itโ€™s an old building but itโ€™s spotless, those cleaners are epic. The nurses are the kindest and most patient souls Iโ€™ve ever met towards my client. Nothing was too much to ask. Thank you G72 and G61 staff. You are deeply appreciated and yโ€™all need 6 figure pays - not these scabby politicians.

  • 5/5 leesanda77 5 months ago on Google
    Last night my extra dad had to go to hospital and for the first time he was seen straight away for the issue he needed checked. He is a stubborn military vet and he didn't stay to get the help he needed but did stay till he felt better. Next time he will stay as I will go with him. Thank you for your care and compassion .

  • 1/5 Yara K. 3 months ago on Google New
    Awful experience with the billing team and a lady called Kay! I went to the emergency department because I had Dengue Fever. Since I had only recently obtained permanent residency, I didn't have a Medicare card yet, although I had an application in progress. Although I showed them a copy of my permanent residency visa, they asked me to sign an overseas visitor form since I didn't have a Medicare card or number yet. I was told that this was the only other option available. The day after my hospital visit, I received a call from someone named Kay regarding my unpaid bill of $600. However, I was still in bed with a high fever, and I found it inappropriate to receive such a call at that time. So, I requested Kay to call me back later as I was still very unwell. When I contacted Medicare to inquire about how to receive reimbursement without my Medicare card, I was advised not to pay the hospital bill. This was because, after sharing the item number on my hospital invoice, Medicare said I had been falsely classified as an overseas visitor. I was told to request that the hospital correct the item number before making any payments. Now try to explain that to the billing โ€˜expertsโ€™ at Sir Charlesโ€ฆ The billing team repeatedly asked me to provide a reference number for my Medicare application which Medicare expressively explained to me on the phone and in the branch they no longer provide, and an eligibility letter was not a quick fix either as it takes about the same time as receiving the medicare card/number itself. The billing team kept treating me as if I already had a card in the past and could simply obtain a reference for that, they did not want to hear that I have never had Medicare, ever. Medicare stated that a copy of my permanent residency status should have been sufficient to prove my residency status, however apparently, that did not make sense to the billing team of Sir Charles Gardener Hospital. After a few months of trying to sort out the billing issue with St. Charles, Medicare offered to expedite my application and save me from further hassle with Sir Charlesโ€™ team of billing โ€˜expertsโ€™. Medicare also clarified that demanding payment for an invoice without stating the correct details is illegal. It's ironic how uninformed the billing team at Sir Charles is but furthermore how stubborn. They seem too bored of themselves to update the outdated procedures that have been causing unnecessary hassle and stress, likely not just to me. I hope they eventually open themselves to the possibility that they are wrong in this situation and educate themselves on this matter. The issue started in June, and even now, I'm still receiving emails to continue arguing with me. However, instead of doing so, you should take responsibility and start owning up to the same level as the amazing nurses and doctors your hospital has. Update: Yvonne Suma, May Lin Kyaw and Co refused to alter an invoice so it would be covered by medicare, telling me I was not eligible and falsely classifying me as an overseas visitor for 5 months!!! You should inform yourself better about Medicare! Itโ€™s awful how long youโ€™ve harassed me giving me false information about my outstanding bill!

  • 4/5 Jennifer J. 4 months ago on Google
    Could not fault healthcare and staff , I was cared for wonderfully after a stomach bleed. The only negative comment is I would have like to have known what to expect in my recovery. I did not know how weak I would be , I was not advised at all on diet to build up my iron count.I consequently ended back in emergency as I felt so ill. If I had been warned how weak and bad I would feel I maybe wouldnโ€™t have ended back in ED I have trolled the internet to get the info which would have been extremely helpful to have been given on my discharge. As I say I cannot fault the medical care while ill , and lovely friendly staff . Thank you

  • 1/5 Storm C. 3 months ago on Google New
    Came in an ambulance due to severe internal pain, they fed me drugs and promptly kicked me out as soon as they could without properly testing - then I went to Joondalup hospital where they actually tested me and researched my condition and put me in for emergency surgery that was required. Grossly negligent and careless, they could have cost me my life for their negligence. Do not come here for emergency services.

  • 2/5 Jenny S. 3 months ago on Google โ€ข 1 review New
    I have a son who is, has been a patient at Charlie's since 2010. Dr Moody has , is his Dr.Ryan is on dialysis again as his kidney transplant failed 4 half years ago. My son is 30 years of age with a young family. He needs to work as often as his health allows. H has had to travel to Charlie's for dialysis over the last 2weeks due to his blood pressure being low and this affects his treatment. Dr Moody said he would see Ryan while he was on treatment to authorise dialysis to continue and not stop, hence prolonging dialysis. For two weeks Ryan has had limited work, less pay as further to travel for treatment. Dr Moody even though he was next door to Ryan didn't bother to see him at all during this time. He has since gone over seas on holidays, while my son is left hanging to not good dialysis due to blood pressure problems. I would give Dr Moody a 1 out of 100. Very disappointing in him.


Call +61 8 6457 3333 Open on Google Maps

Trends



Last updated:

Similar Hospitals nearby

Last updated:
()