1/5 Yara K. 3 months ago on Google New
Awful
experience
with
the
billing
team
and
a
lady
called
Kay!
I
went
to
the
emergency
department
because
I
had
Dengue
Fever.
Since
I
had
only
recently
obtained
permanent
residency,
I
didn't
have
a
Medicare
card
yet,
although
I
had
an
application
in
progress.
Although
I
showed
them
a
copy
of
my
permanent
residency
visa,
they
asked
me
to
sign
an
overseas
visitor
form
since
I
didn't
have
a
Medicare
card
or
number
yet.
I
was
told
that
this
was
the
only
other
option
available.
The
day
after
my
hospital
visit,
I
received
a
call
from
someone
named
Kay
regarding
my
unpaid
bill
of
$600.
However,
I
was
still
in
bed
with
a
high
fever,
and
I
found
it
inappropriate
to
receive
such
a
call
at
that
time.
So,
I
requested
Kay
to
call
me
back
later
as
I
was
still
very
unwell.
When
I
contacted
Medicare
to
inquire
about
how
to
receive
reimbursement
without
my
Medicare
card,
I
was
advised
not
to
pay
the
hospital
bill.
This
was
because,
after
sharing
the
item
number
on
my
hospital
invoice,
Medicare
said
I
had
been
falsely
classified
as
an
overseas
visitor.
I
was
told
to
request
that
the
hospital
correct
the
item
number
before
making
any
payments.
Now
try
to
explain
that
to
the
billing
โexpertsโ
at
Sir
Charlesโฆ
The
billing
team
repeatedly
asked
me
to
provide
a
reference
number
for
my
Medicare
application
which
Medicare
expressively
explained
to
me
on
the
phone
and
in
the
branch
they
no
longer
provide,
and
an
eligibility
letter
was
not
a
quick
fix
either
as
it
takes
about
the
same
time
as
receiving
the
medicare
card/number
itself.
The
billing
team
kept
treating
me
as
if
I
already
had
a
card
in
the
past
and
could
simply
obtain
a
reference
for
that,
they
did
not
want
to
hear
that
I
have
never
had
Medicare,
ever.
Medicare
stated
that
a
copy
of
my
permanent
residency
status
should
have
been
sufficient
to
prove
my
residency
status,
however
apparently,
that
did
not
make
sense
to
the
billing
team
of
Sir
Charles
Gardener
Hospital.
After
a
few
months
of
trying
to
sort
out
the
billing
issue
with
St.
Charles,
Medicare
offered
to
expedite
my
application
and
save
me
from
further
hassle
with
Sir
Charlesโ
team
of
billing
โexpertsโ.
Medicare
also
clarified
that
demanding
payment
for
an
invoice
without
stating
the
correct
details
is
illegal.
It's
ironic
how
uninformed
the
billing
team
at
Sir
Charles
is
but
furthermore
how
stubborn.
They
seem
too
bored
of
themselves
to
update
the
outdated
procedures
that
have
been
causing
unnecessary
hassle
and
stress,
likely
not
just
to
me.
I
hope
they
eventually
open
themselves
to
the
possibility
that
they
are
wrong
in
this
situation
and
educate
themselves
on
this
matter.
The
issue
started
in
June,
and
even
now,
I'm
still
receiving
emails
to
continue
arguing
with
me.
However,
instead
of
doing
so,
you
should
take
responsibility
and
start
owning
up
to
the
same
level
as
the
amazing
nurses
and
doctors
your
hospital
has.
Update:
Yvonne
Suma,
May
Lin
Kyaw
and
Co
refused
to
alter
an
invoice
so
it
would
be
covered
by
medicare,
telling
me
I
was
not
eligible
and
falsely
classifying
me
as
an
overseas
visitor
for
5
months!!!
You
should
inform
yourself
better
about
Medicare!
Itโs
awful
how
long
youโve
harassed
me
giving
me
false
information
about
my
outstanding
bill!