Well my partner attended your clinic and her experience was not good. we attended nanyara clinic as compare to yours they are more respectful and understandable. Thanks.

DO NOT GO HERE. Pick another place. My wife attended this clinic. All was fine until we had complications with the procedure. Trying to get hold of someone was a nightmare with long on hold times, phone calls not being returned and when they were speaking to a different nurse each time who knew nothing about my wife’s history. After advice that everything should be ok they eventually provided a referral to get a blood test. Between that test a not being able to get back in touch with someone again we got in touch with our obstetrician. He then advised that due to fever and symptoms that she would need another surgical procedure and it couldn’t wait and should head straight to ED. Since going to ED and getting that surgical procedure sorted their blood results came back saying everything was ok and there was nothing abnormal. What a joke. Lucky we took things into our own hands. Completely incompetent and shouldn’t be allowed to keep their doors open with that kind of support. Will be reporting this incident to their governing body.

I nearly died after this service,,, had my tubes clamped here, nurses were lovely but I was treated like a number, in every medical procedure normally blood's are taken to see the HCG level this was not done only a urine test which isn't always 100%accurate, that came up negative, I was indeed 5 weeks pregnant and had no idea due to having 2 periods in that time, my tubes were clamped and the photos they gave me of my tubes clamped when I returned to recovery didn't look right one of my tubes and Ovaries looked bigger than the other side, thinking they would know if there was an issue I brushed it off, 5 weeks later I double over in pain taken to the rorltal Perth hospital I found out my HCG level was 35,000 and I was bleeding internally the baby was in the middle of my ovary ready to rupture I was sent via ambulance sirens and lights priority 1 to kemh for emergency surgery by the time they opened me up my ovary had ruptured and there was a litre of blood in my stomach cavity, 24 more hours and I would of been dead,,, I was asked by the hospital to see my photos and even they said you can clearly tell there is inflammation on one side, they should of picked this up and it could of been sorted before nearly loosing my life, leaving my 3 children without a mother,,,never will I recommend another person and if I hear of any one wanting to use this service I will try speak them out of it

Don't even deserve one star. Had a vasectomy done and were extremely rough and heavy handed during the procedure,  10 minutes upon discharge my incision blew open and bled excessively. Returned shortly thereafter to have it repaired and was met with poor service and attitude. Incision was stitched up and was told to go clean the rest of my blooded body in the toilet with rags. From there developed an infection and was met with zero support and told I had to wait a week to see a specialist. After this I discontinued use of the 'aftercare' service and used my gp who with zero vasectomy experience did a far better job than your company. I also received no courtesy calls or post procedure bookings to see if I was recovering well. I placed a formal complaint and was subsequently ignored by the complaint services. Do not use this company they have malpractice written all over them and will be reporting them to the appropriate bodies.

My partner had a vasectomy done here last week and the experience couldn't have been better. He said the staff were amazing, super helpful and knowledgeable and put his mind at ease by cracking jokes. The clinic was well organised and professional and he was in and out very quickly. He's also recovering well and after 4 days went back to work and has been feeling fine. We're both very happy!

I can commend dr Kate Poland and the nurses for being so kind, caring and supportive however, the rest of the staff really need to up their game. The face of Marie Stopes Midland being the receptionist, was a miserable cow. Maybe if she keeps rolling her eyes, she might find a brain back there or some empathy even. She was rude, cold, and there are certainly more colourful words to describe her but I'll one up her and actually stay somewhat respectful. She might want to learn the meaning of that word or better yet, find a new job where her lack of empathy won't matter. I was just treated as a number when I walked into the OR. I appreciate that everyone was under the pump but I was in a vulnerable position, the anaesthetist was jabbing things into my arm (which I would have liked to know what was in each syringe?? Some of us are educated and can talk the talk too, but since I was just a number, no one would have known that), while someone else was shoving a mask on my face and then another person had the audacity to come and ask me if I had paid the extra for the IUD I had requested since the receptionist made an error on the invoice. Absolutely unbelievable and disrespectful. As if I bloody care about the extra $45 I owe you after I've just paid you nearly $1000, while I'm laying there naked with a sheet over me, someone jabbing god knows what into my arm and people running around me trying to hurry this up to get the next one in. Then the split second I wake up, the cow from reception shoves a god damn EFTPOS machine in my face to pay the difference. I literally paid you $1000 to treat me like an animal but once you finished cleaning out my bank account I was then shoved out the door for my partner to pick up the pieces and while walking to the car we look over and notice the anaesthetist taking a nap out the front. So professional. God forbid I would hate to think what those unfortunate people do if they can't afford $1000, because a child costs a lot more than that and the other options are pretty limited.. coat hanger? I am so traumatised by this entire experience, I can't even let my partner go near me. I hope I can eventually move past this god awful traumatic experience and feel normal again. But for everyone else, have some respect for yourself because these people certainly won't. And yes I have filled in the complaint on the website, and no, this is not my real name so it won't be on your records, but it is important for the public to be aware of how this place operates.

Waste of time Unprofessional Been waiting for my friend for the past 5 hours she was told to be there by 9:30 it's not 2:30 and she still has not gone in. They've sent multiple people home because they're understaffed. If you know you're understaffed why overbook your clients just idiotic. If you want your problem fixed quickly go to Nunyara in Riverdale you'll be in and out within 3 hours not this where you have to wait all day. I've got work in an hour.. will she be out? Probably not but not like the company cares that people have lives and have to actually make time to do this!

My partner attended the clinic and the procedure went well, nurses and drs were very helpful. However, she was treated rudely by the receptionist and felt very uncomfortable. She rushed my partner and her attitude wasn’t very customer service like. This is such a shame as that is not how someone wants to be treated upon arrival, it doesn’t make you want to be in the facility and quiet frankly not want to come back. As we left another patient had commented saying her experience was somewhat the same with reception. We really hope your team reflects on this and comes back better as this is not how people should be treated, period.

I attended the clinic today and was RIDICULOUSLY anxious anticipating my procedure. I was heard, comforted and reassured by each and every one of the professionals who were part of my personal experience (booking consultant, admin, nurses, surgeon, anaesthetist) and I must compliment the compassionate nature of the clinic and the consistency of that feeling as a whole, through out the process, from the very beginning to the end. I am very gracious and pleased overall . Thankyou!

I have just gotten home from having my Mirena removed here. I had a really traumatic and painful time having it put in, and decided to be put to sleep to have it taken out - but even still I was incredibly anxious. The doctors and nurses were lovely - but I wanted to write a review to thank someone in particular. When I was on the table waiting to be put to sleep, the nurse that was beside me was absolutely wonderful. She held my hand before I went to sleep (and while the doctors had a rough time finding a vein), and made me feel so much more calm. I can't tell you how valuable this was to me, and how incredibly thankful I am to have had her there with me. She radiated compassion, and was so lovely with her voice and tone and just general existence. If you're reading this, thank you. You are an absolutely wonderful nurse, I was so grateful to have you (and I'm sure many other vulnerable woman have felt the same). Marie Stopes Midland is a fantastic place to go for any sensitive procedure, I would highly recommend it.

Such a weird (felt like I teleported 😅) and pleasant experience the nurses are fantastic even though they are so busy they made me feel so comfortable and relaxed! My biggest phobias includes medical settings so I’m very glad with the way I was treated at this clinic Yes the wait was long but they do pre warn you that it’ll take 4-6 hours so I didn’t mind 😊 Would highly recommend for future abortions!

I just got home from attending Marie Stopes and my experience was really really great, the employees were extremely comforting and helpful, they were very attentive to my needs. the surgery itself was alot better then I expected and there was little to no pain after leaving.

These guys are really kind, calm, comforting and professional. My experience was that of complete care and comfort. Took all my stress away.

I wish I could give 0 starts. I’ve planned my visit for 2 weeks, took several days off work to allow the procedure and recovery and this clinic just cancelled on me 2 hours before my scheduled appointment and just said someone will call me this week. Absolute disgrace and unprofessionalism.

Most amazing staff right through from the reception through to post op care. The nurses, doctors and anaesthetic doctor were beyond accommodating and caring. 5 star service with so much compassion. Highly recommend.

Been there in the past and service has been immaculate. Called up the other day to get my IUD removed and they said it was be $500. It is a easy procedure and I ended up getting it removed somewhere else in a couple minutes for under a quarter of the price of Marie Stopes. Does NOT need to be that expensive.

Safe environment, clean, and friendly staff I went to MSI in Midland this week, after booking with a nice receptionist over the phone. I had a good experience, everyone was very friendly and calm, and I was there for maximum 2 hours. I'd seen some negative reviews, and I want to share my experience as it was actually positive, so don't be afraid to try them out :) All the practitioners were women, also cool for me! They provided me with advice, information and all the necessary meds I needed. Honestly, the waiting time between seeing the nurses and the doctor didn't bother me either because it made my experience less impactful. The clinic itself is clean, organised, and eveything ran smoothly. I highly recommend MSI from my experience, really above expectations!

I had my contraceptive inserted and taken out here. The service from reception, through to nurses, doctors and of course the anaesthesiologist were all amazing. They are very understanding and compassionate. They take care of their patients and ensure you are as comfortable as possible throughout the whole process. Bless the staff, you are all amazing

Just wanted to say how comfortable and at peace I was when visiting the midland centre. The women and man that I spoke with were very sweet and kind, I was very nervous and anxious about my surgical procedure and they made me feel so much better by making me feel comfortable and heard and passed no judgment.

DO NOT EVEN BOTHER TRYING TO GO HERE. CONTACT NANYARA CLINIC IN RIVERVALE TO ACTUALLY RECEIVE HELP AND KINDNESS. Over a week ago I submitted an online booking request. A few days after doing so I called the contact centre/booking number, waited on hold for about 1 hr and 45 minutes only to be told by the very rude lady on the phone 'I can't take a booking over the phone, you have to submit an online request and wait for someone to call you back'. No where does it say that you cannot call to book. 2 days later I read through some of these google reviews and saw someone mention Nanyara. I called them immediately and got straight through to a super nice receptionist who booked me in immediately. I went in for my procedure and all the staff were so kind. Still waiting to here anything back from Marie Stopes. Unfortunate some of these procedures are time sensitive, isn't it.

Great team and absolutely the best doctor. The nurses were kind and lovely, making you feeling safe and comfortable. Everyone was carrying and kind. Thank you everyone for the best carry and kindness.

My partner recently contacted this centre. The lady on the other end was terrible. These situations are never easy and the manner in which the lady handled the call was atrocious. We've booked in with a different organisation and the difference in phone calls was beyond amazing. Dissapointed.

DONT GO HERE Woke up from procedure today and was told to wait on the curb because they "needed to free up my seat" it was raining and I was bleeding. By law I was supposed to leave with my written support person. Not sit out on the curb. I'm not even sure of my procedure as I didn't have time to ask questions at the end. Now I can't get a hold of the paper work I took there as I was asked to leave before I could get it back. Very traumatic humiliating experience sitting outside on the curb in the rain. Thank you Lana.

Absolutley impossible and unhelpful to deal with, they somehow make an already stressful situation even more so. Had a refferal for a specific procedure to be done due to my medical history, spoke to some generic receptionist who told me incorrect and frankly dangerous information and advice. Would not put me through to the actual centre at Midland to speak with someone. Go anywhere else!

worst experience there. I told them I was suffering a abdomen pain after medication. They said it’s normal. Now I have more problems. I got infected and blocked tubes. Very unprofessional

I came in today and the doctor and nurse were super friendly and made me feel comfortable straight away. Very happy with my experience and amazing people who work there. Thank you

I went bk got discrete service... Nanyara is quicker but Marie Stopes has health insurance cover.... So I didn't pay what lady said on phone I paid less as my health insurance covered most of it... I think next time the receptionist should itemize the procedure... I went and got scans etc They need to explain that the free abortion is a two week wait cause first time I went into clinic she didn't give me proper information It's a two week wait for free abortion cause U have to apply for govt funding But my health insurance paid some of the bill... The only thing I didn't like was when I filled out paperwork I wanted procedure discrete and because I didn't want anyone there she got all nasty I didn't want to fill out emergency contact etc..... I felt uncomfortable leaving ppls numbers...... The surgery was fine drove there.....Drove after.... Didn't bleed still haven't bleed.,..I didn't feel any warmth from staff members felt like an ATM.... We need more comfortable surroundings.,.... 1... I got scans didn't need them 2.... Have to explain how the free abortion is given what things U have to do

I felt very comfortable and respected Staff and nurses were so lovely and understanding and made me feel like i wasnt judged Very happy with my experience and amazing people who work there