May 6 purchased a ring $1890 May 14 returned the ring, bought another ring. Money returned May 17 Money was taken out from my Go MasterCard (without my signature and without me purchasing anything from your store, this is simply called financial abuse and robbery). Money deducted $1890. May 19 went to the store spoken to the manager and was reassured that my money will be returned before the June 19. June 23 I called the Go MasterCard to make sure if my money was returned and they said that the store did not returned the money. That I need to go to the store and ask them to return the money. That is why I did went and with respect I spoke with the managers to return my money. Friendly manager helped me and spoken with the bank, but tonight when I checked my bank sadly more money was deducted instead of returning. They again deducted $1890 as purchased, which I did not purchased anything. Now I am in depth of $3780 which I never used or bought anything from your store. I do not know what to do anymore the bank and the jewellery store is passing me back and forth and blaming each other but actually simply not refunding the money and putting me on debt. Very sad experience.

I was served by Jennie T - absolutely amazing customer service and incredibly inviting - would definitely come back again!

They always ask questions to uncover the needs and you feel like their focus is on making you a satisfied customer. When you couple this with store ambience and jewellery that is quality, large diverse selection makes the Michael Hill experience spec

I’ve been purchasing items from various Michael hills from the east coast and have Always had a wonderful experience. I went in to buy my wife a ring she already knew she wanted . They were having a sale so thought why not . Told them I wanted to pay in full after they told me the price which we agreed on . I paid my money and ordered the ring. Upon arriving to collect the ring, we were told we had to pay an extra $130 because someone forgot to charge us the tax Which makes no sense as we don’t live in America, and when a price is spoken about an agreed on, it should include the tax . I will never come back or give this Michael Hill any business as it’s Disgraceful . They also refused to admit fault and said if you want the ring you have to pay the rest .

Purchased a ring and paid for it in full. Went to pick it up and they said there was a balance remaining. Was charged the wrong amount in the first place after saying we wanted to pay for it in full. Expected me to pay the remaining amount on pick up. No apology and terrible customer service. Extremely disappointed. I have shopped Michael Hill for years and I have never been treated the way I was in this store. Disappointed.

We have been loyal (literally, my partner will never go anywhere else even though they are cheaper with similar quality) regular customers who spend minimal 2000$/ year for almost a decade. On my previous birthday, my partner purchased a pair of earrings cost 2,880$ which was not my style. I called the branch and was informed by Ms. Genalie Kelly that, unfortunately, they cannot accept a return of a pair of earrings regardless of they being worn or not as soon as they are purchased as their policy specifically is concerned about covid19. I do under stand; however disappointed. After speaking with her i was fumed because she made me feel patronised , unimportant( unheard) and spoilt. The first question she enquired was not how the pieces look like but the price. I said it stated on the certificate of 4000sth. She then complimented they must be so beautiful. ( oh , i just know a jewelry sale person classified "beauty" of the jewelry by their prices. She then asked " cant you wear it somewhere like when you go to dinner etc" I responded," of course, i could but they are not my type. It is such a shame that he spent so much money on something i possibly wont use" Ms.kelly : you know if my husband buys me something this expensive , i will be very happy, dear. But we cannot afford it. You are very lucky etc. Just by this sentence she 1) made me feel unheard. That was MY birthday! MY ISSUE. I do not care how yoyr household economy is or how your husband treat you they are NONE of my business.!!! 2) ungrateful/ spoilt : well, according to her, the more expensive a jewelry, the more beautiful it must be .....HELLO.... beauty is the judgement of the eyes... Otherwise, people might as well wear money to look pretty in that case! you are very lucky , DEAR. She did repeat that serveral times. You know nothing about me so do not implied I waz spoiled rotten by a single pair of earrings. She made me feel patronised like I was a child who does not know a goods once it is present right at her eyes!. I, later, contacted Jemima Starr on MH website. She promised me that either a store or regional manager will contact me. Nothing..... Yes... nothing ...... MH definately do not care for small customers like us even though we WERE regular. In retails, those that spend the most actually are the regular over time. Goodbye MH.

Great friendly service. Bought our engagement ring from here. Very pleased with the ring

Where do I start, the staff at Michael hill Booragoon are amazing!! From the moment we bought my engagement ring Brett the manager and Jo went well above any standard of customer service I’ve ever experienced. I couldn’t recommend this store more for all your jewellery needs!!

Amazing customer service. Lovely staff. They are very happy to help and ensure you leave happy, and content. Thanks for care and personal experience.

I went there today to choose an anniversary gift for my girlfriend. I was greeted by Yola who was so friendly and eager to help. I usually shop around first but I purchased then and there because of her service. Thanks again Yola :)

went there with my partner and chose out the perfect engagement ring. the lovely Italian lady helped us and was absolutely fabulous in herself! have been in a few times since to choose out wedding bands, earrings and to get jewelry cleaned. all staff couldn't be more helpful

Excellent service, very helpful and friendly staff. Thanks to Concetta for her Excellent service Michael and I were looked after beautifully

Concetta was magnificent, above and beyond for my husband and I. Really caring lady, love her customer service...

Exceptional customer service from Belle. Love shopping here.

What you'd expect from a Jewellery store. Nothing much can be said here. My only issue is that when looking at a ring, there is like only one price tag in the bunch, for example, there are 5 rings, and there is the number at the bottom of all of them displaying $8999, then you'd ask to look at one of those rings and ask what their best price is during the sale period, for them to only say $26999...well that ring is a no go... The other issue is not their problem, but is how rings are measured. If you are trying to surprise your partner with a ring and you ask the sales representative about how they can fit the ring for you and you say that you have the ring finger diameter, their response is, "sorry, we need a ring that they would wear on that finger so that we can generate a code for you". What is the purpose of a code if I have already a diameter, unless they want me to get a circumference as well?

Great customer service. Love shopping here

Just purchased my fiance's wedding band here, Lori served us and was so incredibly helpful and lovely! Would highly recommend. Thanks again!