Mends Street Family Practice image

Mends Street Family Practice

Medical clinic

😠 Never ever again will I go to this practice. All I wanted was a phone consult(couldn't come in as I got covid. The receptionist older lady was so rude. Didn't believe anything I was saying. Wanted proof that I have covid.. when I told her wa health department says not to share. She got abrupt. So ru... People often mention appointment, time, waiting, doctors, wait, times, phone, staff,


Address

11/100 Mill Point Rd, South Perth WA 6151, Australia

Website

msfp.com.au

Contact

+61 8 9367 2600

Rating on Google Maps

3.70 (74 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: 9 am to 1 pm
  • Sunday: Closed
  • Monday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: appointment (9) time (7) waiting (7) doctors (6) wait (6) times (6) phone (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Miodrag V. 3 years ago on Google • 6 reviews
    My family has been using this GP since we moved from West Perth. The doctors are as OK as everywhere else but they do not come on time for appointments. We have been waiting 30-40 min every single time... sometimes even longer. My last visit I waited 46 min. Wasting other people’s time is very unprofessional, we all have other things to do. It can happen to everyone to be late but when it happens every single time then that is just completely disrespectful.
    4 people found this review helpful 👍

  • 1/5 Antonio M. 2 years ago on Google • 34 reviews
    I had an appointment today at 12pm. Arrived at 11.55am and start my appointment at 12.45pm. I was waiting 50 minutes.!!!!! Unacceptable, I cannot believe that the person before had 2 hours appointment. By the way I was the only one inside the place waiting for the doctor appointment. All the other people were there for the booster or Covid test. You guys are not gonna see me there anymore. And you well deserve this review because apparently I’m not the only one having this issue with long wait times.
    3 people found this review helpful 👍

  • 1/5 Mrs c. 1 year ago on Google
    Never ever again will I go to this practice. All I wanted was a phone consult(couldn't come in as I got covid. The receptionist older lady was so rude. Didn't believe anything I was saying. Wanted proof that I have covid.. when I told her wa health department says not to share. She got abrupt. So rude.. how can I come in?? Not sympathetic at all. I go elsewhere.
    4 people found this review helpful 👍

  • 1/5 obaid r. 1 year ago on Google
    Bad management I have to wait 1 hour and 20 min for my appointment where I went 10 min early and apparently 2 more patient waiting ahead and they have not shown up and this is not the first time I have to go through this. HOPELESS STAFF GET YOUR ACT TOGETHER!
    3 people found this review helpful 👍

  • 5/5 Danny B. 4 years ago on Google • 65 reviews
    I have been going to Mends St for a few years now and have always been happy with the service. The receptionists are very warm and competent, they really know what they're doing. Charge $10 admin fee, but you'll be charged that everywhere. The doctors are usually very fast, but wait times of 30 mins are not uncommon. Receptionist will usually call if the wait times are excessive, but never usually more than half an hour. Large waiting room with TV and magazines, plus a toilet and water available inside.
    1 person found this review helpful 👍

  • 1/5 David J. 1 year ago on Google
    Very rude reception and administration team, never run to time and want to charge $44 to email my medical records to another GP clinic.
    2 people found this review helpful 👍

  • 1/5 A J. 7 months ago on Google • 32 reviews
    Absolutely no respect for patients. They completely over book and make you wait ages.
    1 person found this review helpful 👍

  • 5/5 Alister Y. 3 years ago on Google • 11 reviews
    All the staff were lovely and extremely helpful. Linda at the front desk was especially very helpful as I was unsure of a few things. Dr. Li Ee was very professional and informative during my consultation as well. Would definitely recommend this clinic to anybody residing in South Perth.
    1 person found this review helpful 👍

  • 1/5 Ken Di V. 3 years ago on Google
    Let my fiancee leave with dangerously low iron levels after wasting our afternoon and not informing us of how behind schedule they were. When we called to request an immediate rescheduling and to complain that their inaction was negligent the receptionist laughed at me. You should be ashamed, that is disgusting behaviour.
    1 person found this review helpful 👍

  • 1/5 Evan F. 3 years ago on Google
    Really bad customer service the doctor didn't even want to chat about my questions. I don't care about prices but 80$ for a 45 sec chat is ridiculous and I have no idea how they have 5 stars. I'd actually give half a star if I could
    1 person found this review helpful 👍

  • 1/5 Marcelo R. 3 months ago on Google • 3 reviews New
    Extremely poor level of service. Patients are not treated professionally and it is very disappointing the waiting and response time.

  • 5/5 Trevor T. 3 years ago on Google
    I had an appointment with Dr Vino today. He proved to be very caring, patient and thorough. I was very impressed by him.

  • 5/5 Barbara W. 3 years ago on Google
    Mends Street Family Practice is excellent. It offers a great range of services. All the staff are friendly and very good at their job

  • 5/5 Nicole B. 3 years ago on Google
    This practice is one of the best in Perth. I recently moved to the Perth hills but I still travel to Mends Street Family Practice because over the years I have found the doctors to be consistently of a high standard and reception staff friendly and welcoming.

  • 5/5 Ray O. 3 years ago on Google
    Highly recommend Mends Street Practice. I’ve been a patient of Dr Wendy Yeo for many years now and they’ve always looked after me. The booking system is always accurate and waiting times are much better than other practices. Friendly and attentive front and back staff.

  • 5/5 Ryan M. 11 months ago on Google
    Dr Ee is very helpful and I would recommend her as a GP for anyone in the area. Receptionist is horrible , inconsiderate and with a touch of racist undertones... But that's just the vibe we have gotten over the years of going there with our family.

  • 5/5 A 4 years ago on Google • 1 review
    Most friendly staff I have ever encountered. I have been to a few different doctors at this practice and all have made sure I understand what they explain. Waiting times sometimes vary, but it makes sense since the doctors are making sure they give you their full attention and are very thorough. Thank you!

  • 1/5 Ryan A. 6 months ago on Google • 1 review
    Had made a phone appointment for 12:10. It is now 4pm and still no phone call. Had called twice to follow up - first phone was that the doctor was going to call me on her lunch break, second phone call just rang out. Whats the point of an appointment?

  • 1/5 Adam R. 8 months ago on Google • 2 reviews
    I had booked in for an appointment with Dr Wendy Yeo at 2.10 pm and I didn’t get in until 3pm. I understand it is a medical centre and they do have priorities but perhaps a phone call to reschedule or warning about wait times would be an idea.

  • 5/5 Amber N. 3 years ago on Google • 1 review
    Great Family Practise. Friendly staff, exceptional doctors and the in-house nurse was just gorgeous too. Couldn't ask for better service and most nurturing care. Thank you to all for the exceptional care I received when I was there. Very impressed!


Call +61 8 9367 2600 Open on Google Maps

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