I have seen some FANTASTIC doctors here but unfortunately the practice is very badly run by the receptionists. Both ladies who I have spoken with at the front desk are rude and unfriendly. They have faxed important documents off with incorrect details (spelling mistakes on their behalf) and have incorrectly charged me every time for my daughters appointment who is under 1. Every time I go to pay for an appointment its a hassle for them and they end up making me wait for ages with a screaming baby. Last week the receptionist had her mask dangling off her face!!! Unacceptable and disappointing!

Absolutely disgusted. I booked an appointment online today for a doctors consult with Dr Sam Maurice Masoud. Arrived to the appointment with my medical exemption form for my booster. I am fully vaccinated and as per the health advice from the GOVERNMENT, you are able to apply for an exemption if you've had COVID-19 due to natural immunity for 4 months (I had covid 4 weeks ago). He flat our refused to fill out my form because he didn't feel comfortable... How disgusting that someone who comes in with a form from the government declines me of my rights to do what i want with my body. I notified him i wanted the exemption because there is not point being boostered if i have natural immunity and planning to get my booster in June prior travelling overseas. Really disappointed. Will NEVER return. Highly recommend NOT visiting Dr Sam Maurice Masoud.

The rudest receptionist I have ever come across. It's almost as if she goes out of her way to make things difficult. She has no people skills at all. If it was run by a proper receptionist it would help the drs there so much. If I ran my business like this I wouldn't be around. I would really like to know who the owner is of this practice. Nothing has changed in 12 months. I have mentally and physically declined since going there

I've been going to Ocean Reef medical for years and they have been fantastic up until the last 12 months. I've found that if I try to book an appointment to see my usual gp, his next available appointment is usual well over a week from the time you call to book. That means by the time you get your appointment you've either recovered from the original issue or you've had to seek help from somewhere else. It's absolutely ridiculous. They really need to work on how to effectively organise their bookings. It's understandable when a specialist is booked out well in advance, but it's definitely a problem when your gp is doing it too.

Outstanding clinic both in clinical and non clinical patient care. Professional and friendly staff and doctors

I arrived promptly at the time of my appointment, but was made to wait OUTSIDE, with the door locked. A number of other patients arrived and tried to phone the practice, but got no answer. Even knocking on the door drew no attention. After 40 minutes the door opened to let a patient out. At this time I was informed that the doctor still couldn't see me. What is the point of making an appointment? Who will compensate me for the wasted time? This is extremely frustrating. I have a good mind to go back to my previous doctor and not visit this practice again.

Lovely clinic, always timely. Dr James Caldow has always an incredible doctor and everything he has prescribed for me has worked perfectly. Dr Len Henson has been incredible also and helped me immensely. Both doctors I have seen have always been knowledgeable, empathetic and willing to explain further details of medications or treatments.

I can see why so many reviews spoke badly of the receptionist, very very disappointing person. They say they offer "prompt medical attention" - this is not true.

I’m sure the actual medical staff, Doctors, Nurses, Clinician’s are of good to excellent quality. But the Office management and office staff are unhelpful and borderline rude. Booking system, online version, is consistently out of order or giving false directives. Find another Medical centre.

This practice has looked after myself and the family fantastically for the last 14 years. I'm moving and hope our new GP practice in Hammond Park is anywhere near as good. And a special thank you to Dr Jek! Thanks for saving my life Doc! And the receptionists take a lot of stick. Special grazie mille to Silvia.Ciao!

I have found the reception staff here are very helpful and competent. Tonight Sharee went to great lengths to get a COVID related problem sorted for me and my daughter. She went well beyond the normal "call of duty". Dr Jek my usual GP is an excellent and highly dedicated doctor. He always finds the time to attend thoroughly to all aspects of our health care.

I drive an hour and a half to see Dr Combrink. Wouldn't go anywhere else no matter how far. Amazing doctors, great clinic.

Called today for a prescription for my husband’s chronic medication (Monday). The receptionist was very unfriendly and told me that he needs to see a dr and the first appointment available will be on Saturday and it will be private billing. The prescription is for chronic medication i.e high blood pressure, cholesterol and blood thinners. Think it’s time to look for another medical Center

Great online booking system. Dr Keng is very thorough and knowledgeable.

Found the Dr’s to be unfriendly, unhelpful and a waste of my time. My child has been sick for 2 weeks and was given an over the counter nasal spray. Don’t waste your money going to this practice.

I've been seeing Dr Keng since arriving in Australia. I find him to be thorough and his staff helpful and friendly. Using the HotDoc app, I've always found a suitable appointment usually within a few days.

I’ve been going to this practice since I was in school. Over the past few years my experience here has worsened. The receptionist are unbelievably snobby and rude! I insist they consult one of their doctors and have whatever it is lodged up there removed.

I have visited Ocean Reef Medical Centre a few times and had a telephone consultation recently. On multiple occasions, the receptionist (Sheree) has been extremely rude. This is unfortunate because a receptionist's role includes providing a level of customer service and manners, neither of which she demonstrates.

Always a good experience. Dr Keng extremely thorough and very caring. Unfortunately, its hard to get an appointment within a day or two of needing one.

Reception not very helpful didn’t make clinipath aware I was waiting like they said They would waited 20 mins and seen the lady packing up to go and said she couldn’t do bloods.

I have to say I have been going to this practice for over 25yrs, and find it to be extremely well run and Dr Jeck an excellent physician. However today I missed my appointment as I put the wrong time in my phone. Extremely embarassed and wasted my GP's time. Could a reminder be sent out day before ?

Dr Wei Jek, best GP! He takes special interest in the health and wellbeing of his patients. Thanks, Dr. Jek.