1/5 Richard K. 1 year ago on Google
Nah,
they've
lost
me
with
poor
customer
communications.
Good
gym
BUT
now
usually
over-crowded.
WORSE,
they
have
sneaky
business
practices.
My
membership
was
on-hold
which
was
good,
but
rather
than
remind
me
that
the
on-hold
period
was
coming
to
an
end,
they
billed
me
first
and
then
told
me
they
'might'
take
some
money
out
of
my
bank.
They
did
take
money
out.
It
was
all
just
way
too
sneaky
and
tricky.
Cancelled
now.
No
refund
of
money
as
they
continue
to
hide
behind
legalese.
It's
not
about
the
money.
it's
the
principle.
UPDATE
Dear
Owner,
you've
finally
responded.
I
have
already
emailed
to
the
address
you
specified
and
given
you
my
suggestion.
My
suggestion
is
that
you
should
NOT
bill
the
customer
BEFORE
the
date
the
suspension
is
due
to
finish
whilst
the
account
is
still
suspended,
but
that
you
should
notify
the
customer
that
their
account
suspension
will
finish
in
7
days
and
that
you
will
then
bill
the
customer
AFTER
the
suspension
period
is
finished.
This
approach
would
have
been
acceptable
to
me.
Your
actual
approach
of
billing
prior
to
the
end
of
the
suspension
period
is
not
a
good
practice
in
my
opinion,
but
it
probably
makes
some
money
for
you,
albeit
very
short
term
money
and
some
unnecessary
and
time-consuming
customer
service
drama
as
you
create
more
unhappy
ex-customers.
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