Quest Joondalup image

Quest Joondalup

Hotel

๐Ÿ˜  I recently stayed at Quest Joondalup as a Long Stay Corporate guest. The room was a good size, we were greeted with a generous welcome pack, the bed was large, and the internet was better than expected. The housekeepers were very friendly. However, that is where the good experience ends. During our... People often mention staff, clean, stay, room, Joondalup, good, service, hotel, rooms, parking,


Address

83 Boas Ave, Joondalup WA 6027, Australia

Website

www.questapartments.com.au

Contact

+61 8 6370 3300

Rating on Google Maps

4.50 (125 reviews)

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Featured Reviews


Frequently mentioned in reviews: staff (20) clean (17) stay (16) room (15) Joondalup (13) good (11) service (11) hotel (11) rooms (11) parking (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 B. 1 year ago on Google
    I recently stayed at Quest Joondalup as a Long Stay Corporate guest. The room was a good size, we were greeted with a generous welcome pack, the bed was large, and the internet was better than expected. The housekeepers were very friendly. However, that is where the good experience ends. During our four-week stay the level of housekeeping was poor and lacked attention to detail. A specific example of this was when our newborns sheet was replaced, the new one provided was covered in yellow stains resembling urine. The front office staff were unapproachable, lacked customer service and professionalism. Our employer was paying for parking the entire stay; however, when our stay was extended. Quest Joondalup staff informed us there was no parking available on some of the nights and told us to park in the Council car park โ€œfor free.โ€ We later discovered ourselves that parking there is permit holder only. When we advised the receptionist of this, she replied saying โ€œoh well, we tell guests to park there all the time.โ€ We later identified several staff parking in the guest car park on the days and nights that we were forced to park on the street because "there was no parking available". This was my only experience in a hotel that lacked all hospitality and customer service. A variety of other issues occurred during our stay, I am happy to discuss and provide constructive feedback so that other guests do not experience the same disappointing experience we had. Room 408A, check out 25/11/2022.
    1 person found this review helpful ๐Ÿ‘

  • 3/5 Ming Ean C. 1 year ago on Google
    Stayed 1 night in the 2 room unit Location was good, parking limited. You can park by the street or across from 530pm to 8am for free overnight Pros Nice n large living room Clean rooms and facilities. Decent Internet Free laundry, dryer Good location Observations Room sizes were pretty tight with king sized beds. Mattress is soft, pillows were a little high n hard Cons Aircond unit in hall for heating could not be tuned on No staff on site to fix till next day :( and no alternatives or apologies were offered. Limited parking Body shampoo was empty and ended up using soap bar. Huge bath tub, but no handle bars for safety May be a good chain and hope my incident was an isolated case.
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Brian G (. 1 year ago on Google
    Nothing special. Good as an overnighter. Standard features. Small but comfortable rooms. Great location

  • 5/5 Rick Gell (Lofty T. 1 year ago on Google
    A lovely place to stay if you are visiting Perth. Right in the heart of the University belt but with excellent food Nd service's. ๐Ÿ˜‹

  • 5/5 Peter H. 1 year ago on Google
    Stayed two nights. The apartment had everything and was very clean and modern. We had the two bedroom with two bathroom apartment.

  • 5/5 GivingItLoads T. 7 months ago on Google
    Nice place was upgrade to a king suite. Close to central Joondalup shops, and business district. Lovely & clean. I did not try the room service so can't comment, but I enjoyed the room.

  • 4/5 Wilma O. 11 months ago on Google
    Lovely clean hotel close to a great shopping centre and wonderful restaurants. Do not expect daily cleaning service, but it was OK for us as we were only there for 3 nights. The reception staff is very friendly and helpful.

  • 2/5 Adam S. 1 year ago on Google
    Stayed for 9 nights, at the check-in lady (Kiara) was not welcoming & actually rude. No parking availability inside the hotel, she didn't even offer parking after few days given that I will be there for 9 days , (people come and go). They cut off my wifi access after 2 days. Unbelievable! talked to the other ladies on the front desk to have wifi back, they said they were "not tech savvy"!so they couldn't help!! No Internet access. Kiara & 2 gentlemen came on a sudden visit to the room for an "electricity test"! I think they should have called first or at least gave notice. Wasn't prepared so locked myself inside the bathroom. Why would you need 3 guys to perform an unexplainable"electricity test" in a small room!!!! Overall,The hotel itself is clean. Housekeeping is daily & the facilities are good. The location is very good.

  • 4/5 Rebecca P. 1 year ago on Google
    Great location and clean and quiet. Was there for a function. Unfortunately, the coffee machine milk dispenser wasn't working. Love the smart whiteboard.

  • 5/5 Sam B. 11 months ago on Google
    The room was perfect amazingly spotless staff were really friendly and couldnt do enough for you a really super and most relaxing place to stay

  • 5/5 Libby S. 1 year ago on Google
    Rooms were very clean with a small tidy kitchenette with all the basics. Front reception staff friendly and happy to assist. The housekeeping also friendly. Close to big shopping centre and cafes and restaurants. Train station only a few blocks and great place to walk or ride around the lake.

  • 5/5 Jamal M. 6 months ago on Google
    The hotel is quiet, with good food ,a rooftop swimming pool and best customer service..

  • 5/5 Cleo T. 6 months ago on Google
    On arrival, our studio apartment was immaculate and crisp. Daybreak from our studio apartment today ๐Ÿ‘Œโœจ๏ธ. Thankyou Ramona and Ash for excellent detailing in our room and assistance with the brand new coffee pod machine. You are both fantastic ambassadors for Quest Joondalup. We highly recommend Quest Joondalup as a destination in this beautiful part of our city. Absolutely Stunning ๐Ÿ’ฏ๐ŸŒŸ๐Ÿฅฐ

  • 4/5 ScubaKatts V. 5 months ago on Google
    Conveniently located for me, near enough to the shopping centre with some handy cafes and bars around which is lucky because thereโ€™s no restaurant at the hotel. The rooms are always clean, and free wifi works well.

  • 5/5 George S. 6 months ago on Google
    Great place, friendly stuff and itโ€™s brand new, has convenient location close to a major shopping centre and a transport (buses/train). This place has great amenities (washing machines/gym/conference room).

  • 5/5 Christine T. 6 months ago on Google
    Stunning studio apartment, modern, clean, stylish, comfortable and a fantastic view over Lake Joondalup. Beautiful staff, Ash, Ramona and Roberto ...thank you.

  • 5/5 Antony B. 5 months ago on Google
    Location was perfect, service lovely and professional too. Room was good size, nice and modern.

  • 5/5 Karina B. 5 months ago on Google
    Excellent apartments, super clean, excellent amenities and staff were great too. Dome two buildings over was great for brekky. So close to all the shopping. Would stay here again.

  • 5/5 Turki A. 5 months ago on Google
    Highly recommend! Guest services were amazing! The apartment is clean and nice! Near a major shopping centre with lots of food options ๐Ÿ˜

  • 5/5 Maddison B. 3 months ago on Google New
    Quest Joondalup exceeded all of my expectations. The staffs impeccable service added a personal touch to my experience making me feel like a valued guest. The apartment I stayed in was immaculate and had all of the amenities to make my stay feel like home. The location is walking distance from the shopping centre, restaurants and train station which meant I didnโ€™t even need to use my car throughout my stay and was able to leave it safe and secure in the onsite carpark. I will definitley be back to stay again. Thank you to Michael and the QJ Team!

  • 2/5 Aaron 1 year ago on Google
    Don't stay at this hotel if you are planning at staying over a week or have small children. Read on if you want to hear our story. Recommend not staying for lengthy times. Pros: The hotel was generally tidy and large king beds by fixing 2 single beds together. Cons: They refuse to do more than 2 days of room service per week especially if you get the room at a good rate because "The rate you got the room at doesn't cover the room service" which I've never heard of. We asked to get the bins changed and all they only changed the one under the sink which is small at best. The solution we were offered from reception was there is a bin outside we can take the rubbish too if we have any. So we had to go get bin bags to remove any extra rubbish over about 17L every 4 days. House keeping were lovely when they were here but the reception staff seemed to be the ones who let down the overall experience through communication to the rest of staff.

  • 4/5 Brobbo41 2 years ago on Google
    Clean and modern rooms. Very central with a shopping centre nearby. It would be nicer with a pool, but there is a small gym at easy access.

  • 4/5 joyce g. 2 years ago on Google
    Beautiful accommodation, could do with more than one tea towel per unit.

  • 5/5 jennifer r. 2 years ago on Google
    The bed was huge and so comfy so many restaurants at walking distance love this place would recommend this motel to anyone staying north of Perth will definitely be using this motel again and again

  • 5/5 theresa s. 2 years ago on Google
    wow what a nice motel, so clean and central to all shops and restaurants, excellent security, great staff, will certainly be back!, thanku lots.

  • 5/5 Gemma 3 years ago on Google
    My husband and I stayed a Quest Joondalup for 2 weeks. We had such a wonderful experience. The rooms were sparking clean, very comfortable, and the staff are amazing. They went above and beyond to help make our stay enjoyable. Special mention to the property manager who ensured we had everything we needed for our visit. A big thank you to the Quest Joondalup team. I would highly recommend this hotel to anyone visiting.

  • 2/5 Gabby 2 years ago on Google
    Too pricey. Bed and pillows not comfortable at all. Only book this hotel if you need to stay around Joondalup area otherwise go to the city, thereโ€™s better options for the same price or even cheaper.

  • 5/5 Jemma F. 3 years ago on Google
    The staff were friendly, the room was new, modern and very clean. The bed, pillows and blackout curtains allowed me to have a fantastic 12 hour sleep! Would definitely stay here again!

  • 5/5 Micheal R. 1 year ago on Google
    Beautiful, well equipped rooms. Great service at reception. Helpful staff, from the Manager (who helped pushing the trolley to our apartment) and others. A very comfortable experience, conveniently located to shops, library, bars & coffee shops.

  • 3/5 Jimmy M. 1 year ago on Google
    I don't know why it took 15min to check in. Apart from that all good. Great rooms clean fresh.

  • 5/5 Mark T. 1 year ago on Google
    Modern well equipped apartment, very friendly staff, daily cleaning to a high standard, plenty of parking nearby and a great location. My only recommendation would be a Nespresso / coffee pod machine.

  • 5/5 Ian S. 2 years ago on Google
    Stayed for three nights on a business trip and loved it. Plenty of great restaurants nearby and Joondalup Gate Shopping Centre is less than a kilometre's walk away. Clean rooms, very quiet and fabulous staff. Highly recommended.

  • 5/5 Ruby Akua A. 2 years ago on Google
    Friendly and helpful staff who really take care of you.. Rooms are clean and beautiful. Location is great.

  • 4/5 Lainey Tess Q. 1 year ago on Google
    Strong WiFi, comfy bed, plenty of kitchen amenities.

  • 5/5 Carly F. 1 year ago on Google
    Booked this as we had some sub contractors coming for work. The best customer service I have received in quite some time. Chiara, what an absolute asset. She was helpful, polite and extremely accommodating. And I called her a fair few times as our stay information required a few amendments. Thank you, I am sure our guys also enjoyed their stay!

  • 5/5 Knipster K. 1 year ago on Google
    This place is perfectly located in the centre of Joondalup. Comfy beds, very clean rooms and staff who go the extra mile. My son has relocated to Perth for Uni and this place is in very close proximity. I will be a regular visitor here from now on.

  • 4/5 Ronald P. 1 year ago on Google
    Hotel is new, so pretty decent. Staff are friendly and the rooms are a good size. Parking also very easy around Joondalup. Few sketchy characters seem to linger around the hotel, which is strange.

  • 5/5 Rob V. 2 years ago on Google
    Very clean, well facilitated rooms. Friendly staff, efficient cleaners. Excellent area, short walk to many restaurants and a large shopping centre, public transport easy train to city. Everything you could need.


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