1/5 Hitesh A. 5 months ago on Google
I
recently
had
the
opportunity
to
stay
at
the
**Novotel
Swan
Valley
Vines
Resort**
for
a
leisurely
one-night
stay
with
my
partner
on
the
2nd
of
October,
2023.
Our
booking
included
accommodation
and
breakfast.
However,
our
experience
was
far
from
the
4-star
quality
that
we
expected.
Upon
entering
our
room,
we
found
it
to
be
mediocre
at
best.
The
mattress
was
particularly
uncomfortable,
which
significantly
impacted
our
sleep
quality.
For
a
resort
of
this
caliber,
we
expected
a
higher
standard
of
comfort.
Moreover,
the
provision
of
toiletries
was
disappointingly
inadequate.
It
was
surprising
to
find
that
the
complimentary
toothbrush
set
was
provided
for
only
one
person
per
room.
This
seemed
rather
unusual
and
cheap
for
a
4-star
hotel,
and
it
certainly
did
not
meet
our
expectations.
The
most
frustrating
part
of
our
stay,
however,
was
the
miscommunication
regarding
the
breakfast
timings.
We
were
initially
informed
by
the
reception
that
breakfast
was
served
from
7
AM
to
10:30
AM.
However,
when
we
arrived
at
the
reception,
we
were
told
that
the
correct
timing
was
actually
7
AM
to
9:30
AM.
As
a
result,
we
missed
our
breakfast.
What
added
to
our
irritation
was
the
hotel's
lack
of
effort
to
rectify
the
situation.
Despite
the
error
being
on
their
part,
the
hotel
staff
did
not
take
any
steps
to
correct
the
issue
or
offer
a
suitable
alternative.
This
lack
of
customer
service
was
disappointing
and
left
us
feeling
frustrated.
In
conclusion,
our
experience
at
the
Novotel
Swan
Valley
Vines
Resort
was
far
from
satisfactory.
The
room
quality,
inadequate
toiletries,
and
miscommunication
about
the
breakfast
timings
significantly
marred
our
stay.
The
hotel's
lack
of
initiative
in
addressing
these
issues
was
particularly
disappointing.
This
experience
did
not
align
with
the
4-star
rating
of
the
hotel,
and
I
would
hesitate
to
recommend
this
resort
based
on
our
experience.