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Frequently mentioned in reviews: hotel (19) service (18) staff (11) Monasterio (10) beautiful (10) Belmond (8) rooms (8) stayed (7) experience (7) amazing (7)
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  • 5/5 Valerie L. 2 years ago on Google
    If you are traveling in Cusco, The Belmond Monasterio is the only place to stay!!! Absolutely fabulous from the moment I walked in, I felt at home. It is a Peruvian Downton Abbey! I only wish I had stayed at a Belmond in the Sacred Valley. The hotel staff is kind, courteous and really goes out of their way to make you feel looked after. Luxurious & unpretentious. I hope to go back! Delicious food and Edson will make you the best Pisco Sour in Peru!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Kimberly M. 2 years ago on Google
    This has been the best Hotel experience I have ever had. The service is exceptional, the food is amazing, the architecture is hauntingly gorgeous and historic and every single detail is completely thought through. Also, their covid precautions are thorough without being overwhelming. They are so centrally located and amongst other beautiful streets and buildings. I wish I didn't have to leave!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Alina J. 5 years ago on Google
    This place is special! The location is amazing and the details are magnificent. The rooms are so nice and have illy coffee machines. The old church inside has so much detail and worth a look, no matter what your beliefs are. Breakfast was delicious with so many choices and was included in my stay. I requested the same waiter every morning, Wilberth, he took great care of me. The entire staff was extremely accommodating.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 dexter w. 4 years ago on Google
    This is the most fabulous hotel I have ever stayed in. The attention to original keeping of the monastery is superb. The locality is central and easy walking everywhere. The meals are top class. Our room was private and modern.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 shaheer basha s. 1 year ago on Google
    It is superb place and it is very costly but itโ€™s very highlight place and in that we have a bar. It is super awesome. So with your family or anybody else if you want to go you can go once and have a superb time
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Raรบl R. 1 year ago on Google
    Really pleasant experience in the bar, definitely A1 service. Mr Eusebio in the bar is extremely polite and chatty and makes the whole time even better. Prices are definitely high, even by US or European standards, but the place is worth it, you won't regret it
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Rajiv K. 1 year ago on Google
    I recently had the pleasure of staying at a five-star hotel and I must say, I was thoroughly impressed. From the moment I arrived, the staff went out of their way to make me feel welcome and attended to my every need. The lobby was beautifully decorated, with plush sofas and elegant lighting that created a warm and inviting atmosphere. My room was spacious, immaculately clean, and elegantly furnished with high-quality linens and modern amenities. The bed was incredibly comfortable, and the bathroom was large and luxurious, with a deep soaking tub and rain shower that left me feeling pampered and relaxed. The hotel's facilities were equally impressive. The spa was an oasis of tranquility, with a wide range of treatments and services that left me feeling refreshed and rejuvenated. The fitness center was well-equipped and spacious, with state-of-the-art equipment that made my workouts enjoyable and effective. The hotel's restaurants and bars were exceptional, with a diverse range of cuisines and flavors that catered to every palate. The breakfast buffet was extensive, with a wide variety of fresh fruits, pastries, and cooked-to-order dishes that were simply delicious.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Gajendra S. 1 year ago on Google
    Best showers in South America. Big clean rooms. Cool different events on all the time. Friendly staff. Can store bags for trips. Stayed an extra two nights. Cool outside area with charging stations and pool tableBreakfast was good - more than the usual in South America!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Pradeep C. 1 year ago on Google
    Awesome ambience, exceptional services, relaxed atmosphere for all ages of people. Incredible services. Must go there...

  • 5/5 Daniel R. 8 months ago on Google
    Amazing, stunning, and overall elite service. If you're looking for luxury and tranquility I highly recommend staying here.

  • 5/5 Shalini S. 1 year ago on Google
    Really pleasant experience in the bar, definitely A1 service. Mr Eusebio in the bar is extremely polite and chatty and makes the whole time even better.

  • 5/5 Sukhi A. 1 year ago on Google
    What to describe about the place. it is so awesome that the word can't describe it... everything so good ...food . ambience..veiw....

  • 5/5 Neha D. 1 year ago on Google
    Absolutely gorgeous old monastery conversion, with beautiful interiors intact. Incredible chefs creating delicious local dishes. Simple, but well furnished rooms.

  • 5/5 Kingsley s p. 1 year ago on Google
    Stayed in this beautiful place last week. Had a wonderful stay with my friends. Great food and friendly staff.

  • 5/5 Shagufta S. 1 year ago on Google
    I came here for celebration. It was so beautiful, very fancy, elite service! Great food ! The New Years dinner was amazing! There was a small live orchestra and everyone was full of joy and excitement. After dinner there was a beautiful party with a live performer, costumed host interacting with the guest! Pleasant music- I had a great night! A good relaxing tour ๐Ÿ˜Œ Thank you Yes it was superb

  • 5/5 Tamil S. 1 year ago on Google
    I can't rate this place high enough! It was the first place we went to in Peru, and I have really terrible altitude sickness. The hotel staff were so accommodating, bringing in extra oxygen for me and the physician, so I could rest comfortably while getting used to the altitude. Not only was the service fantastic, but the food was superb, and the location was great as it was right in town. Highly recommend

  • 5/5 virginie c. 8 months ago on Google
    My husband and I had the most amazing time! Not only the rooms and hotel is beautiful with the outdoor place and restaurant, but the staff are just incredible. Best service I had, thanks to Edson and everyone else. If we ever come back to Cusco, itโ€™s a no brainer that we are going back to this hotel. I highly recommend!

  • 5/5 Jeffrey H. 8 months ago on Google
    This hotel is a gem! We stayed here two nights on a Tauck Tour. We would go back in an instant! Atmosphere was beautiful. Food amazing! Service over the top! Special callout to Edson Yapura, Guest Relations Executive. He was the best. We travel the world and Edson is by far at the top!

  • 5/5 Oscar J. 10 months ago on Google
    Was an expression of luxury in Cusco, and possibly is one of the best hotels in this magical city. Its location is unbeatable. Just walking around the hotel at night is a unique (and extremely safe) experience. Everything breathes history in every cornero of this hotel. The food, the oxygen in rooms (yes: ambient oxygen in the rooms) and the art of several centuries old. One doesnยดt know what has been better in the experience in this hotel, gastronomy?; luxury?, comfort? the Spanish and Incas walls? It is something expensive, but if you consider this as a once-in-a-lifetime experience, your effort is justified.

  • 5/5 Rahul C. 1 year ago on Google
    Itโ€™s awesome experience here, we enjoyed time and atmosphere. No doubt I will visit only to this hotel

  • 5/5 Jason C. 1 year ago on Google
    Absolutely gorgeous old monastery conversion, with beautiful interiors intact. Incredible chefs creating delicious local dishes. Simple, but well furnished rooms.

  • 5/5 Devendra S. 1 year ago on Google
    We loved this hotel. Every member of staff was welcoming and professional, more often than not greeting us by name and remembering details and preferences. Rooms are cosy and ho. very good.

  • 5/5 Octavian G. 1 year ago on Google
    Totally recomand! Its a real old 1500 peruvian monastery!

  • 5/5 Cindy M. 1 year ago on Google
    The Monasterio is awesome. So peaceful, amazing food and service - didn't want to leave !!!!

  • 4/5 Noland A. 1 year ago on Google
    The Belmond Monasterio is an excellent property full of history and character. I would've given The Monasterio a full five stars, except there's a catch, and I'll explain later. The Monasterio is located a mere 5 minute walk (7 if you're taking it easy and acclimating to the altitude like we were) from Cusco's Plaza de Las Armas, the main city square. It is also part of Nazarena Square, which has its share of restaurants and shops. For this reason, you're never far from the places of interest and activity in Cusco. As with the other Belmond properties we've stayed at, the true star of the show at The Monasterio is its entire cast. Everyone we encountered was helpful and friendly. No complaints here. We had lunch at Illariy, The Monasterio's casual dining option. The food did not disappoint, and as usual, service was impeccable. We stayed at one of The Monasterio's one-bedroom courtyard suites. The suite was beautifully appointed with elegant contemporary furniture that juxtaposed nicely against the 17th century artwork that adorned the walls throughout the hotel. The suite was spacious, and the service team at The Monasterio graciously welcomed us with the charcuterie and cheese platter as well as with a chilled bottle of Moet & Chandon champagne. We couldn't find any fault with that. However, if there's one significant miss that the hotel's designers should've addressed, it's the bathroom in this suite. The bathroom itself is spacious; that's not the problem, but when not adequately heated, that can be problematic. Keep in mind we visited The Monasterio during Peru's spring, so the weather was cool especially in the evenings. Taking a shower was a challenge in that it was difficult to keep warm. The stone floor of the bathroom is not heated, so one can't comfortably walk around barefoot. The shower is open on one end, so even with the shower running, the steam doesn't keep you warm at all. The Belmond should consider installing floor heat or heat lamps or a space heater safe for humid rooms. In my opinion, this was a significant demerit. That aside, I would wholeheartedly recommend The Monasterio.

  • 5/5 Isabella P. 1 year ago on Google
    Everything was perfect! Welcoming staff, beautiful grounds, great service and food. By far one of the best hotel experiences Iโ€™ve had.

  • 5/5 Jim M. 1 year ago on Google
    Another amazing Belmond hotel. We've stayed this week in 3 of the 4 in Cusco Province. The Monasterio is the most historic with walls covered with paintings, and the sole remaining 400 year old cedar tree in the main courtyard. The background music everywhere adds to the ambiance. Restaurant is very elegant...we enjoyed the opera night and felt underdressed in nicer slacks and pressed collared shirt.... Butt the music in that former Jesuit refectory was magical. Rooms are nice, we had the cheapest. My wife raved over the bath products! The reception lounge/bar is elegant and classic with a fireplace. The service is Belmonds signature and this one was no exception. Every employee greeted us with eye contact in the halls and said good day, even janitors. They noticed unlit candles, opened doors, invited us to wait inside while they awaited our ride outside! This is NOT all inclusive like the Belmond Sanctuary. Literally the only thing I noticed was that the waiter did not refill my water.... Maybe because you pay for them and mind bottles was empty.... But he could have asked...I really needed water! The location is wonderful, the best; literally 2 minutes walk to the cathedral. We awakened at 7:45 and made it to mass at 8!!

  • 5/5 Antoine G. 1 year ago on Google
    From the time we checked in until the last moments during check our, everything was perfect. The attention to details from the architecture, the art, the customer service, the food and most importantly the hospitality - everything was delightful. I would highly recommend both the Belmond properties in Cuzco.

  • 5/5 Taavi D. 1 year ago on Google
    We loved this hotel. Every member of staff was welcoming and professional, more often than not greeting us by name and remembering details and preferences. Rooms are cosy and comfortable. We had drinks and bar food in the lovely courtyard or in front of the fire in the bar, all of which was excellent. Breakfast was good (excellent pastries). The concierge and front desk team could not have been more helpful

  • 5/5 Sara St. M. 1 year ago on Google
    I can't rate this place high enough! It was the first place we went to in Peru, and I have really terrible altitude sickness. The hotel staff were so accommodating, bringing in extra oxygen for me and the physician, so I could rest comfortably while getting used to the altitude. Not only was the service fantastic, but the food was superb, and the location was great as it was right in town. Highly recommend!

  • 5/5 Hally Loves F. 5 years ago on Google
    Honestly, this hotel can easily be the best hotel we have stayed in - exceptional service and the details are meticulous! We got upgraded to junior suite with upstairs lounge. We loved every minute. The breakfast and dinner service were also exceptional! Things to keep in mind - we asked to use the laundry service not knowing they only do dry clean so we ended up paying a hefty price for old clothes to be washed ironed and folded nicely. A laughable situation really. They don't have a spa here so we used another spa near by which was fab

  • 5/5 Becky C. 1 year ago on Google
    Amazing hotel- beautiful grounds and great service


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