They did not attend to me, terrible!!!, weeks before they announced to me that I had to arrive before 4:30pm but with the maintenance of tracks in the area I could not arrive, it took 2 minutes, they left me outside without attending to me as if I would need a lesson . Very badly!!! That schedule is impossible even if we were at the peak of the pandemic. If they don't change that schedule I will look for another place, the worst thing is that I am an old customer who uses their services a lot.

(Translated by Google) Terrible attention, service and experience on the part of this company, the items are brought with a long delay, more than 3 weeks late from the day the item was purchased, they only have 3 flights a week and they have a lousy system and organization of their services. They do not notify when they have activities for Christmas parties, making me go to pick up my packages to no avail. I do not recommend it, for my part I prefer to return with ESHOPEX. (Original) Pésima atención, servicio y experiencia por parte de esta empresa, los artículosu lo traen con bastante tiempo de retraso, más de 3 semanas de retraso desde el día que se compro el artículo, solo tienen 3 vuelos a la semana y tiene un pésimo sistema y organización de sus servicios. No avisan cuando tienen actividades por fiestas navideñas, haciéndome ir a recoger mis paquetes en vano. No lo recomiendo, por mi parte prefiero volver con ESHOPEX.

It has been the WORST EXPERIENCE OF MY LIFE, they take a lot longer than they should, they are EXTREMELY irresponsible with the orders, they give justifications for everything, they say that customs "wants to keep the products", although after complaining to the company They ended up handing them over (which calls into question the veracity of what they previously said). Truly what a terrible experience I have had with this company. NEVER AGAIN, I should have listened to the negative comments I previously heard from them... I ended up paying more than what they told me in the advertising. I don't recommend it at all.

(Translated by Google) So far I have made about 7 purchases abroad and it has gone very well. They kept me informed about my products from their website and also sent me emails. Without any additional cost to what is already established (Original) Hasta el momento e hecho como 7 compras en el extranjero y me a ido muy bien. Ellos me tenian informado sobre mis productos desde su pagina web y tambien me enviaban correos. Sin ningun costo adicional a lo ya establecido

(Translated by Google) Very well, the attention of the young lady in Reception, they are just moving office but also continue to meet their delivery work! In this opportunity as it is the first time I work with aeropost, it took me a bit to get the exact address they are next to the market flora and fauna edif 1120 piso 5 ofic 505 (Original) Muy bien, la atención de la señorita en Recepcion, recien se estan mudando de oficina pero de igual manera siguen cumpliendo con su labor de entregas!!! En esta oportunidad como es la primera vez que trabajo con aeropost, me costó un poco conseguir la dirección exacta estan jisto al lado del mercado flora y fauna edif 1120 piso 5 ofic 505

(Translated by Google) it takes more than 2 months to deliver the packages and a week ago I call and nobody answers, a disaster ... I do not recommend it (Original) se demoran mas de 2 meses en entregar los paquetes y hace una semana que llamo y nadie contesta, un desastre... NO lo recomiendo

(Translated by Google) Excellent service and getting better. My purchases are brought to me very quickly, the customer service is very good. They always answer you. 100% recommendable. (Original) Excelente servicio y cada vez mejor. Mis compras me las traen muy rápido , el servicio de atención al cliente muy bueno. Siempre te responden. 100% recomendable.

So far all my orders have been within the estimated time. Except on one occasion but I was notified about the delay. Packages in good condition

Customer since 2016. Excellent service, competitive prices and attentive support.

It is one of the best websites in Peru to bring things from the United States. The only thing I would add is that they improve and streamline their web service.

Good Courier company to bring products from the US.

I have had few problems 1 or 2, which they have finally managed to resolve. Shipments usually arrive relatively quickly. And their rate is fair. I recommend it

Reliable service, but a little expensive

Good service, transportation was fast and the platform is friendly

(Translated by Google) It is an office to collect purchases online. They serve well. (Original) Es una oficina para recoger las compras por Internet. Atienden bien.

(Translated by Google) Good! (Original) Buenaso!!

(Translated by Google) Very good service and pleasant attention (Original) Muy bien servicio y grata atención

(Translated by Google) The attention of the customer service staff is very remarkable for their kindness, proactivity and efficiency. (Original) La atención del personal de atención al cliente es muy destacable por su amabilidad, proactividad y eficiencia.

(Translated by Google) They deliver as promised. Good prices on shipments. They have a good location. Attention can improve. They can improve the reception area. (Original) Cumplen lo prometido. Buenos precios en los envíos. Tienen buena ubicación. La atención puede mejorar. Pueden mejorar el area de la recepción.

(Translated by Google) Good place (Original) Buen lugar

(Translated by Google) I went once with my car and I had nowhere to square (Original) Fui una vez con mi auto y no tuve donde cuadrar

(Translated by Google) Fast dispatch and attention. We need to improve the space where customers wait (Original) Despacho y atención rápidas. Falta mejorar el espacio donde esperan los clientes

(Translated by Google) A first class service, with a super attentive receptionist. (Original) Una atención de primera, con una recepcionista super atenta.

(Translated by Google) Pleasant environment to collect your products. (Original) Ambiente agradable para recoger tus productos.

(Translated by Google) I collected my product with total comfort, very good company, clear and simple fast service. (Original) Recogí mi producto con total comodidad, muy buena empresa el servicio rápido claro y sencillo.

(Translated by Google) Good experience. Received packet. Trust. (Original) Buena experiencia. Paquete recibido. Confianza.

(Translated by Google) Customer service is bad but their import services are excellent (Original) El trato con el cliente es malo pero sus servicios de importación son excelentes

(Translated by Google) Excellent service as always (Original) Excelente servicio como siempre

(Translated by Google) Bad experience is served on the street (Original) Se atiende en la calle mala experiencia

(Translated by Google) If they are going to bring things with Aeropost be careful I have things in customs with them from 04/13/2020 to today are 46 days and I still do not have a scheduled delivery date; the phone number does not even ring, emails are not answered even to acknowledge receipt of payment of taxes, which in my case caused a week of delay, by Facebook Messenger they respond when they want, I have brought several things from USA with different services this time I wanted to try Aeropost and the service is lousy I do NOT recommend it, be careful and use other options that are better. (Original) Si van a traer cosas con Aeropost tengan cuidado yo tengo cosas en aduanas con ellos desde el 13/04/2020 al día de hoy son 46 días y aún no tengo fecha programada de entrega; el número de teléfono ni siquiera suena, no responden correos electrónicos ni siquiera para dar acuse de recibo sobre pago de impuestos lo que en mi caso generó una semana de demora, por el Facebook Messenger te responden cuando ellos quieren, he traído traído varías cosas de USA con distintos servicios esta vez quise probar Aeropost y el servicio es pésimo NO lo recomiendo, tengan cuidado y usen otras opciones que hay mejores.

(Translated by Google) WORST service so far. They have charged everything and nothing has yet arrived regardless whether one is punctual with payments and is clear with communication. (Original) El PEOR servicio hasta ahora. Han cobrado todo y aún no llega nada indiferentemente que uno sea puntual con los pagos y sea claro con la comunicación.

(Translated by Google) Easy purchases from the United States and delivered to Peru in their offices, or in your home (Original) Compras fáciles desde Estados Unidos y entregan en Perú en sus oficinas, o en tu domicilio

(Translated by Google) December 28 11.30 am plan there were no queues, quick attention. (Original) 28 de diciembre plan de 11.30 am no habia colas, la atencion rápido.

(Translated by Google) Good service although the call center needs to be more informed. They always have to be asking someone. (Original) Buen servicio aunque al call Center le falta estar más informados. Siempre tienen que estar preguntando a alguien.

(Translated by Google) Fast attention (Original) Atención rápida

(Translated by Google) I have been a customer since 2016. Usually all good. But the reason why I give them three stars is that the delivery to the house is not always the best because, among other things, their tracking of your packages is slow to update which makes you think that they are close when in truth they are far away. For example, tracking can tell you that for hours they are in one location. As if the delivery truck is not moving. And another reason why I give them three stars is that many times I have to notify the people in the office by mail that I paid for my packages in Miami because otherwise the people of the United States do not realize it. Consequently, they don't put your purchases on the plane. So it helps me to notify the managers in Lima. They should hire more staff here, in Lima, because I have a feeling that the people in the office can't cope with their clients. Also, Aeropost should invest in better tracking systems and a better call center because nowadays someone rarely picks up the phone. (Original) Soy cliente desde el 2016. Por lo general todo bien. Pero la razón por la cual les pongo tres estrellas es que el despacho a la casa no siempre es el mejor porque, entre otras cosas, su rastreo de tus paquetes es lento para actualizarse lo que hace que creas que que están cerca cuando en verdad están lejísimos. Por ejemplo, el rastreo puede decirte que por horas están en una sola ubicación. Como si el camión de reparto no se moviera. Y otra de las razones por las cuales les pongo tres estrellas es que muchas veces tengo que avisarle por correo a la gente de la oficina que pagué por mis paquetes en Miami porque sino la gente de Estados Unidos no se da cuenta. En consecuencia, no suben tus compras al avión. Así que me sirve avisarles a los encargados de Lima. Deberían contratar a más personal acá, en Lima, porque tengo el presentimiento de que la gente de la oficina no se da abasto para atender a la clientela. Además que Aeropost debería invertir en mejores sistemas de rastreo y en una mejor central de llamadas porque en la de ahora raras veces alguien levanta el teléfono.

(Translated by Google) Kind attention and they clarify your doubts. (Original) Atención amable y te aclaran las dudas.

(Translated by Google) Friendly (Original) Amigable

(Translated by Google) Very good (Original) Muy bueno

(Translated by Google) Good place to pick up products (Original) Buen lugar para recoger productos

(Translated by Google) Safe service, and just in the price, better post-service communication (Original) Servicio seguro, y justo en el precio falta mejor comunicación post servicio

(Translated by Google) Delay ... But the service is good (Original) Demora... Pero el servicio es bueno

(Translated by Google) Regular, I had an inconvenience when picking up a package from the miraflores branch (Original) Regular, tuve un inconveniente al momento de recoger un paquete de la sucursal de miraflores

(Translated by Google) The service delays but arrives (Original) El servicio demora pero llega

(Translated by Google) Your service is very good (Original) Muy bueno su servicio

(Translated by Google) Now he has his office on the 5th floor (Original) Ahora tiene su oficina en el 5to piso

(Translated by Google) My packages arrive safely and the speed with which they process from Miami. I am satisfied. (Original) Mis paquetes llegan seguros y la rapidez con la que tramitan desde Miami . Estoy satisfecho.

(Translated by Google) It stays on the third floor. The attention is good, fast and cordial. They help you in case you have a problem with a package. (Original) Queda alojado en el tercer piso. La atención es buena, rápida y cordial. Te ayudan en caso tengas algun problema con un paquete.

(Translated by Google) I have used your service 3 times, and 3 times I was satisfied, it is definitely my first option to bring things from the USA. Recommended. (Original) He utilizado su servicio 3 veces, y las 3 veces quedé satisfecha, sin duda es mi primera opción para traer cosas de USA. Recomendado.

(Translated by Google) Bad logistics management, do not comply with what they charge you and the promised products .. (Original) Mala gestión logística, no cumplen con lo que te cobran y los productos prometidos ..

(Translated by Google) everything arrives well, only that they delay in delivering the orders. (Original) llega todo bien, solo q se demoran en entregar los pedidos.

Terrible service, they take a long time to answer your questions, for home deliveries they force you to register a card, after that no one is responsible for improper charges. Of the worst.