Extremely pathetic customer service. Also all their group tours departs from Mumbai, when we asked any tour which departs from blore, a lady told us to travel to Mumbai to join their group departure. How pathetic it is to waste our time and money!

Had a very bad experience with them in just four days. Went to them based on my friend's recommendation. Happily went their got their quote for 94K per passenger on 26th Sep to Singapore & Malaysia on treble sharing basis. Since next day was Mahalaya Amavasye followed by a Sunday, assured them to meet on 30th Sep. When I reached them ( today) happily to strike the deal ready in all respect, the front desk girls attitude put me off completely. She raised the quote to ₹95,100/- per person - additional 1000 rupees more pp. When I asked how come this raise, she said that I had not paid advance to confirm against their first quote. I had money, if I were to know this I would have certainly paid. She no where made me understand that on Monday the rates would be different. Having spoken to my other friends about this proposed trip, all of them including two other travel agencies whom in the mean time I contacted gave me an impression that the Kesari quotation is at least 10K high. Hence I requested for considering a further concession. She said "No". I expressed my desire to meet her Superiors with the fobd hope her boss will use his discretion. BapRe she reacted sharply and said whom so ever you contact rates won't change, mine is the final word, etc. At 72 years in front if my better half by the side and having been a Corporate Trainer for last three decades, first ever somebody imparted through live demo the difference between Assertive and Arrogant behaviour. I wanted to talk to their MD but their customer service is not working.

Kesari Bangalore is very disappointing in their service - Your enquiry does not get any response even after multiple follow ups. They care less for customers and their response is "we're busy with European tour customers" so I asked are the Asian travellers less important to them? The staff talk back to customers and are highly unprofessional.

Poor customer service. They don't deliver on their promises. Approached them for a customized Europe trip package and it's been 2 months since. No response yet. Kept calling and finally approached another agency.

No proper conveyor and got disappointed!! Had come there just because someone referred.. but the staff there is not at all friendly and don't know proper information itself

Have travelled with Kesari a couple of times ( Singapore- Malaysia and Kashmir) and we really loved the way they conduct and organize the entire tour, right from stay, food, transport, communication, tour managers , etc . Everything is really great . Just to experience once, we booked one trip (Sikkim) through Makemytrip. At the end of the trip we really felt we missed Kesari for that trip . And decided for all the future trips Kesari would be our only option. Cannot think of Makemytrip again esp for hotel and transport service . It is good only for domestic flight travel booking only. For holidays, Kesari is the best ....

Professional staff and helpful

Had a very good itinerary for a trip to Abu Dhabi and Dubai. The guide was helpful and friendly. However, the tour was too hectic for seniors and a big issue was that we were taken to a Gold Souk and encouraged to make purchases and had to pay heavy customs duty and fines while entering India!!

A long standing tourist operator. Have used their service for over fifteen years. Gone for seven overseas trip with them. They take care of the customers very well and food they serve and staying places are very good I am a very satisfied long term customer. Hope they maintain the same standards going forward

I had a very good experience with Kesari Tours, Cunningham road branch. Staff is polite and understands your needs and requirements of travel. We had taken a Scandinavian tour recently. The tour was very well organised. They arrange Indian lunch and dinner everyday(except one day), and we were very comfortable.

Arrogant behaviour of staff. They literally cut the call while we were inquiring about the trip. Atrocious behaviour. Didn't even pick up the call after that . Very very bad service So disappointed cause we were looking forward for this trip and they just don't care to even talk properly

Scamsters don't trust your money here

Absolutely pathetic and extremely poor customer service!!The branch incharge doesnot respond to repeated mobile calls for a travel enquiry.Neither any call back.Never the norm in any travel industry.This itself is an indicator to stop planning any tours through this firm.

We are travelling with Kesari for last 11 years and travelled 7 abroad tours and one Indian tour (Kashmir) As the name itself suggests, we had a wonderful experience in all the tours. Hotels we stay where ever it may be , is a class in itself, food is always exquisite, attitude of the tour operator is of high notch. The places they cover is extensive. Addition to this , for the foreign tours they provide food pouches with lip smacking delicacies. Not a single rupee we have to shell out , except of course if go for shopping. We are totally ADDICTED to Kesari. We are looking forward for the Australia and Newzeland tour. Because of Kesari Travels we could see so much of the world. Hats off to Kesari and their team M P Ramachandra Rao from Bangalore

Not customer friendly. Last month I enquired about Nepal tour availability in October. Still i haven't received any information.

We are so happy that we have selected Kesari for our travel needs. Has a team of thorough professionals. Has experienced Lead/Travel escort. Very good hotels and clean coaches during travel. Looking forward to my next trip with Kesari :)

No follow up for customers,though we had enquiries for a tour to Europe. Looks like their account is full with money.

They are unresponsive

Cunningham road office needs to learn how to communicate with clients better. We recently booked a tour through them but there was no communication from their side about anything related to the tour. We had to constantly follow up and keep asking and prodding them for information about visa, and other tour related information. One more thing that was a damp squib was that we were promised stay for three nights at Engelberg but then we were given stay in Zurich. Engelberg being a more picturesque location it was what we were looking forward to. So Zürich stay was a disappointment. But the tour went on well. The tour guide was good.

Travel consultants not clear about hotel locations

We were very much worried about Helicopter bookings for my family chardham Yatra starting 2nd October.Sairaj explained everything in detail and assured all help.Thank you Kesari for employing such executives.

Their visa team is worst. They took our passport and did not provide any update for 2 weeks. We called them everyday for an update but their visa team did not answer. After this they told us why did we even send them our passport. Now they have blocked our number. Every time we have to talk to them, we need to go to their office. We have asked for refund but they aren’t giving us back. We are spending more than an hour every day following up. Please don’t waste your time and money with them.

One of the worst travel agencies ever I have seen people who work in Kesari tour do not have proper knowledge and not fit to work. They are only behind money, Visa personnel also misguided us, I highly recommend people to not go to Kesari if ur planning for holidays

Good domestic and international tour operators. Professional. They cover all states and most of the world tours.

Do not trust Kesari for the trips. They will not return your money if the trip gets cancelled due to their problems. We lost our 4.5 lakhs paid for the trip and trip was cancelled due to covid. Kesari cannot be trusted! Beware

Good . They really took care all along our trip to europe

Have been a big fan of kesari tours !!since 2010 have traveled with Kesari to domestic and international tours...they conduct very well and provide best services

Poor response from the staff after booked for europe tour. Everytime the concerned person absent. Has never called at least for courtesy even after repeated calls also. Even mails are not answered.

Excellent planning and execution. Although expensive it is worthwhile for hassle free travel.

It was memoreble movment i had traveled with kesari , good hospitality great tour leader's i like it . Thums up ?

Good people

Best travel partner

Excellent food, very reasonable price!

Place is full of monkeys but don't harm any one rather very friendly nature.. Place is surrounded by big trees. to have nice cooling affect..

Very good service smart tour guides humble and cooperative

It is walkable distance from CUBBON PARK metro station. Staff were friendly. Gives enough information. They have standard group Packages and honeymoon packages. It would be great if the staff know local language also (the person to whom I talked at Bangalore office didn't know KANNADA itself).

They maintain what they promise and good experience with kesari

Nice cozy and warm pLace to stay

They have good deals, both for national and international tours. They organise group or individual tours

Rates are competitive and they attend to customers nicely

Nice agency. Took care of travel accommodate and visits. Complete package

Not really worth it

Very good fast processing booked the tour Europe p8 heena my booking agent helped in all the things departing on April 23 already visa also done and they follow up in every step very cooperative staff

Good Response

Their information about Travel Insurance is not clear.

Very nice experience with these people especially Mr.Vinod who explained very well about the documents required and sent the email and check list everything on spot overall the work done which I am went for.

Good.have travelled few times. Well organised.

Good

A professionally run outfit. I had a good tour with them. Generally value for money.

Must visit for tours

Good place to find group tours

Good place and employees are very helpful.

One of the best travel agency

Amazing service and very well organised tours. Especially for family. They take good care throughout the trip

Some reps are really good like Priya,but some are careless, don't follow up, does not provide required info

Nice hospitality

Good one

Not so responsive

LEADING TRAVELING AGENCY,GOOD CO OPERATIVE STAFF.

They Don't give the required information.

Like the location and quick service.. Staff is good and help to plan your trip well..

Recently booked to Singapore,and no proper response from the agency,and no any guides and not even they reciving our calls and messages when after we reached there,we not knowing what to do after reaching there this is worst ever agency I never seen

Worst