3/5 Saifur Rahman M. 5 months ago on Google • 84 reviews
Having
eaten
at
the
Bangalore
branch
of
Little
Italy
in
the
past,
I
came
here
with
my
family
expecting
a
similar
experience.
Initially,
my
expectations
were
met
and
we
ended
up
having
a
good
service
and
relished
the
food
as
well.
However,
the
entire
experience
was
ruined
at
the
end
by
the
actions
(or
rather
inaction)
of
the
manager.
When
the
bill
arrived,
I
noticed
they
were
listed
on
PayTM
(was
printed
on
the
folder
of
the
bill)
and
on
scanning
it
I
found
a
deal
for
some
discount
on
my
amex
card.
I
called
one
of
the
billing
staff
and
confirmed
if
I
can
pay
using
it
and
asked
them
to
verify
the
location
as
I
was
not
familiar
with
the
locality.
Upon
confirmation,
I
went
ahead
and
made
the
payment.
I
waited
for
a
staff
to
come
take
a
photo
of
the
payment,
which
is
the
usual
protocol
in
most
restaurants
when
paid
using
a
third-party
payment
provider
but
they
failed
to
come.
I
tried
calling
one
of
the
staff
and
told
them
I
paid
and
they
merely
nodded.
Then
I
left
with
my
family
and
as
I
walked
out
of
the
restaurant,
we
were
summoned
back
by
the
manager.
I
showed
my
phone
confirming
the
payment
screen
and
asked
if
he
needed
to
take
a
photo.
Instead,
he
told
me
he
hasn’t
received
the
payment
yet
and
asked
me
to
repay
the
entire
amount
again
without
the
discount.
I
asked
him
“why”
as
not
only
did
I
confirm
with
his
staff
before
making
the
payment,
but
he
also
verified
that
the
branch
name,
location,
everything
was
perfect
on
showing
the
payment
screen.
But
he
insisted
that
he
didn’t
receive
the
payment.
He
clicked
on
their
billing
computer
and
showed
me
a
list
of
orders
and
payments
and
told
me
that
the
amount
wasn’t
reflecting.
Eventually
he
opened
another
tab
viz.
the
PayTM
merchant
dashboard
but
he
couldn’t
figure
out
the
password
for
logging
into
the
portal.
After
5-6
minutes
of
fidgeting,
another
staff
came
out
and
then
logged
in
using
the
saved
password
on
the
browser
and
the
very
first
entry
was
my
payment.
We
were
detained
for
15
minutes
and
the
restaurant
wasted
our
time
on
their
fault.
Such
a
disappointing
experience
from
the
chennai
branch
of
such
a
popular
restaurant
chain.
I
never
faced
such
an
experience
back
home.
I
only
hope
that
they
improve
and
fix
their
issues
unless
they
want
to
lose
customers.
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