Subway thoraipakkam image

Subway thoraipakkam

Restaurant Fast food restaurant Sandwich shop

🫤 The staff are not that friendly. There are a few of them who are but most of them really don't care about you. For a long time the place didn't have a closing for it's non veg buffet side and it was very disgusting. And most of the time they wouldn't stock up on their sub of the day and will revert... People often mention subway, service, good, order, staff, ordered, customer, asked, Subway, visit,


Address

No 6, vinayagam avenue, Sri Sowdeswari Nagar, Thoraipakkam, Chennai, Tamil Nadu 600097, India

Price rating

$$ $$

Rating on Google Maps

4.00 (366 reviews)

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Featured Reviews


Frequently mentioned in reviews: subway (25) service (18) good (17) order (13) staff (10) ordered (9) customer (9) asked (9) Subway (8) visit (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Devan K S. 4 years ago on Google
    The staff are not that friendly. There are a few of them who are but most of them really don't care about you. For a long time the place didn't have a closing for it's non veg buffet side and it was very disgusting. And most of the time they wouldn't stock up on their sub of the day and will revert to chicken kofta. They never tend to tell you about offers and you have to read their posters to know about it. As far as Subways go they really need to improve their game. Note: The below ratings are compared to other Subways I have been to, not to other restaurants. Food: 3 Ambience: 2 Space: 2 (Never that full, so it's okay) Staff: 2 Ease of access: 3
    2 people found this review helpful 👍

  • 1/5 Lakshmi D. 4 years ago on Google
    Pathetic service. They kept table cleaner and claimed it's hand sanitizer and we used it.. When we showed them it's table cleaner , they apologized. The staffs are not courteous. Never recommend anyone to go that okkiyampet branch.
    1 person found this review helpful 👍

  • 1/5 Ananda R. 8 months ago on Google
    There should be a zero for this. Staff said they can’t customize the sandwich. It’s totally weird. I should choose what vegetables I eat not the staff. Is this a franchise or a direct subway. The corporate should take a look on this stupidity. I had subway sandwiches world over but nowhere I faced this. Update: I noticed that thru online it is customizable. But that girl who was in the counter was so rude. I am big fan of subway but today I came out of a subw without having food. Very disappointed.
    1 person found this review helpful 👍

  • 1/5 Niran X. 9 months ago on Google
    Worst outlet in the world. Horrible food staff. They try to save money by quitely swapping the food items. If you order multigrain, they replace it with regular wheat. They remove the shammis when you order online because Shammi is expensive.
    1 person found this review helpful 👍

  • 5/5 madhu m. 9 months ago on Google
    Nice place to visit with your friends. Service was good and fast. Very kind people. Atmosphere was peaceful. Items were tasty. Hope you will enjoy too.
    1 person found this review helpful 👍

  • 1/5 Rajesh R. 1 year ago on Google
    Very less quantity inside the sub. I know the items are costly still expected regular sub. I have ordered egg and cheese look at the below picture the size of the egg very pathetic. Also, poor service. My suggestion pls don't visit this branch. Paid 160 Rs for a bun with quarter egg droplets
    1 person found this review helpful 👍

  • 5/5 Jevon M. 1 year ago on Google
    Subway is one of my favourite restaurants, and this outlet is pretty good. I tried Veggie Delight Sub here, which tasted nice with various sauces and vegetables.

  • 4/5 mukesh k. 4 years ago on Google
    Taste wise it was average. Prices are also average. Staff is actually good.

  • 4/5 Seema K. 1 year ago on Google
    It was good experience....we went in the afternoon...entering itself was superb feeling as if was being very hot outside...we had veg meal and some toaties, we can opt for raw juices as well with the meal... overall good

  • 3/5 R.v. G. 2 years ago on Google
    The food was good, as well the ambiance.

  • 1/5 krishna k. 1 year ago on Google
    The place is not properly air conditioned even with 2 ACs as those are not working. Not sure about the storage condition of the food items. No handwash. Unfinished heating of cheese and its you'll feel you are just eating 30% bread of the whole sub. Not enough sauces.

  • 3/5 Bhaskarswamy52 1 year ago on Google
    I ordered three all vegetarian sandwich with 3 toppings today at 6.45 pm (15-05-22) for take out. I gave them in writing how my sandwich to be prepared. They just put one topping, mayonnaise and no honey and mustard topping. I am really disappointed. They also did not have change and ended up losing Rs.5. Can the concerned franchise owner provide proper training and have people to read simple English, otherwise you lose your customers trust.

  • 5/5 Rupan E. 1 year ago on Google
    Had tuba sub, the place was squeaky clean, they make sure the customer is taken care of efficiently , an excellent place to grab a quick bite on the go

  • 5/5 Dinah T. 2 years ago on Google
    Good place, friendly staff, prompt service.

  • 1/5 vidyut D. 3 years ago on Google
    Worse service ... We ordered through zomato but the item which we ordered was not there ... Instead of calling us asking for the replacement.. they just cancelled the order from their end and send only one item ... Which became a big chaos.. the number in the website is not correct .. the manager is very very rude instead of correcting the problem he was covering up and tried to over power .. on short dont want to order from there again

  • 3/5 రాజేంద్ర �. 3 years ago on Google
    They should maintain proper separation for veg and non veg foods.

  • 4/5 Sathya R. 4 years ago on Google
    We had two subs on buy one get one offer and a double chocolate chip with Pepsi. I tried chicken tikki and teriyaki, both are finger licking good😋.

  • 4/5 Atwar H. 4 years ago on Google
    The subway in thoraipakam near creamstone is a neat one with a newly done interiors. The staff were courteous. Otherwise the food tastes the same as other subway outlets.

  • 2/5 vino k. 2 years ago on Google
    We bought a combo of Sub n pepperoni with cheese on top of it..sub is tasty asusual but pepperoni smells like real meat, we cant eat a small piece of it. I asked the guy for some sauces In order to not to waste the food..but he refused to provide. Also the guy talks really fast where we couldnt understand his northeast slang.

  • 5/5 praveens k. 2 years ago on Google
    Finally Salem have their own subway. People who miss sub can visit now. They maintain the same flavours and taste.

  • 5/5 Arun S. 2 years ago on Google
    One of the best Subways in town. All ingredients were fresh.

  • 1/5 Nishanth R. 6 months ago on Google
    One of the worst Subway outlets. Salad I ordered was half of quantity than the usual. Also the paneer was not heated properly. Wouldn’t recommend this spot to anyone.

  • 1/5 lakshmi p. 1 year ago on Google
    Ordered corn and peas sub today afternoon through zomato. The subway has toasted the bread to extreme temperature and gave it like hard rock sub. I'm not sure how they can pack that kind of sub , when they will be taking out of oven they knew it is hard but still delivering to cxs since they have that attitude that No one will come down and sort the issue. Called the restaurant , some random guy attended the issue and told will deliver the same sub and asked me to share the delivery address. Waited for 15 mins, got message to share the delivery address, address was shared and again waited for 15 mins thinking I will get the sub, got a call that no delivery person is available and will refund the amount, till 6 pm no apologizes or refunds from the restaurant, went down to restaurant after my work and gave their burnt sub to their faces, they never bother about customer feedback and very cool reply from some person over there. We all know subway is an international brand but they are taking it to very least local shop and not worried to the customers that they wanted to deliver the good food. I never expected this from this subway. And the concerned person never sorted the issue to the subway team not even worried about giving refund or their apologies.i just want to make sure when you deliver some food just think that some person is hungry over somewhere and trusting that they will get some eatable food rather than some rock hard stone.

  • 5/5 Swaminathan S. 1 year ago on Google
    Quick service and clean Infra. Parking not available, we can use opposite empty land near by .

  • 5/5 Santron M. 1 year ago on Google
    Went there for lunch. Unfortunately I went on my veg only day so couldn't explore the non veg options. Climate was rainy and the store offered a fantastic rain view in addition to the subwich. I'm able to see some policemen visiting the place and taking food free making it hard for the vendors. It's was sad see them offer food without cost to keep running their own business. The cookies are very tasty and quite big for a person. I would recommend getting one cookie from the two options and share with another person. Good ambience, especially as it was raining.

  • 1/5 Raghu R. 1 year ago on Google
    Very rude service. Visited on 18th...spent about Rs.710. when I asked the waiter to parcel the food that I was left over, he refused bluntly. My kids ordered nachos and couldn't finish eating it. The guy who took the order was very rude and authoritative. Even if the restaurant has a policy of not packing the food the customers had during the dine-in, there is a polite way to say that. I find it hard to believe that subway has this strange policy of not helping the customer pack the food they ordered during the dine-in. After spending so much money your service is way below the street side food. Will never visit this thoraipakkam branch.

  • 5/5 Bharani G. 1 year ago on Google
    Tiny subway shop with about 20 seats. Nice quiet place for a quick meal. I always buy Chicken Teriyaki sub and it was fresh and tasty. Parking is plenty.

  • 1/5 jaleel m. 1 year ago on Google
    Very very poor.oven is not working mayyonise and southwest no sause is available.quality of the bread and stuffing is very very very very poor.not even deserve for 1star.i won't go thr here after.guys don't go and waste ur money.

  • 3/5 D H. 1 year ago on Google
    My first visit to this place , went in because I was in no mood to experiment elsewhere and was banking on the standard templates service to work for me, but then, I guess I expected!! The store has 3 staff and was empty with me being the only customer. While one was packing for online orders, one of the staff came forward to help me and he kept fumbling from the word go, he wore his gloves proactively but then used it to close the counter entrance doors, used it to clean the counter, tried to heat the kofta balls, but then dropped them inside the microwave, rolled them and then got them outside. Since the Nonveg section was being refilled, he came over to the veg section to fill my veggies, asked me for my choice but still ended up adding onions that I had asked to avoid. The ultimate blunder was when he veg section counter to cut the chicken kofta balls. That is when I lost it. If he were to do it with so much of lathergy, then it makes non sense with the whole purpose of having two diff counters. I tried to check if he was a new guy or if it was closing time, but no, it was jus pure casual attitude and a pure disregard to process.

  • 2/5 Luky X. 9 months ago on Google
    Ive been here couple of times and the lack of tidiness dint bother me much but today I happened to eat lunch with my wife and there was flies flying on the veggies. About the service there is a guy who was all alone wrapping and billing and definitely seemed not happy about the job. We asked what was the sub of the day and he was like " It's stuck on the wall, you can see it". I was just annoyed by his attitude and the fly in the food made me leave the place. Worst service and atmosphere.

  • 1/5 HIMANSHU B. 9 months ago on Google
    Visited today for a quick bite, came to know they don’t have sub bread available, when asked how much time it will take, they said 30mins minimum. There were few breads present but they didn’t give to dine-in customer and told everything is for online orders. Asked for wrap for which also no attention was given and asked me to sit for 10mins. Worst experience, moved to different place to eat

  • 4/5 Vaishnavi P. 9 months ago on Google
    I order from here quite a bit. Quickest delivery most of the time and they've gotten my order wrong only once. It's a subway, so the quality is standard. You either like it or you don't

  • 1/5 denny a. 9 months ago on Google
    Their hotsellers is bad. On top of that, restricting to only order from hotsellers and not the regular subs is horrible. Worst!

  • 4/5 Daniel A. 8 months ago on Google
    I'm a fan of subway. I appreciate this outlet knowing the customer needs and delivering the best subs. Jayasuriya customized my sub at the best and gave it as per my instructions. Nice ambience and polite staff. Kudos to the people who work here. Sub taste: 4.5/5 Hygiene: 5/5 Experience:5/5.

  • 1/5 Pravine E. 8 months ago on Google
    They have recently substituted sliced cheese for this oily 'cheese sauce' that doesn't even melt when put in the toaster. they charge Rs.60 extra for regular sliced cheese. This means that footlong comes up to Rs.440. This is premium price. subway is fastfood, not premium fine dining. The 'cheese sauce' they use tastes awful and gives me heartburn. The vegetables are all soggy and stale. Bread was stale and toasted a long ago, so was cold and tasted off. My favourite part of all this is that this branch is apparently owned directly by subway and not a franchisee. I always thought that subway India sucked because the franchisees didn't keep up with the quality standards of corporate subway. Now I know that corporate subway is also a culprit who don't have standards. go eat subway anywhere else and you will see the difference for yourself.

  • 1/5 Ramya B. 8 months ago on Google
    Team doesn’t know how to make subs. Subway was in pathetic situation. AC wasn’t working. Billing system wasn’t working. Experience was very very bad. Quality was very bad. If you really want to quit subway, you can visit this place for sure.

  • 1/5 Rafter Daison Jacob P. 3 months ago on Google New
    Bad customer service. Did not interact clearly Had to wait a long time to pay bills. To calculate the bill he is calling someone. He did not note down what we ordered, we had to remind him again Please appoint more staff

  • 5/5 Manjunath N. 4 years ago on Google
    The place is small, but less crowded. And the subs are good as usual

  • 1/5 Dharma P. 4 years ago on Google
    Staff behaviour was worst ... They had worst service ..they filled the filling with bare hands ... Prone to spread of virus

  • 1/5 Manivannan P. 4 years ago on Google
    Very poor quality charged with high rice

  • 5/5 Vasanth k. 4 years ago on Google
    Good place...service is good and place is clean

  • 4/5 Sai N. 4 years ago on Google
    Best place for our own wraps and own sauces they will provide everything and add every recipes based on our likes

  • 5/5 Uma V. 4 years ago on Google
    Neat and appreciable interiors... combination of sauces s properly done

  • 5/5 Sarath Chandra A. 4 years ago on Google
    Best place to have tasty healthy food... Loved the chota sub options

  • 4/5 Smart D. 4 years ago on Google
    Good

  • 5/5 Rishabh T. 4 years ago on Google
    Exactly the way the subway should be

  • 3/5 nishaanth k. 4 years ago on Google
    Don't drink water here.

  • 4/5 Naren n. 4 years ago on Google
    Experience

  • 1/5 Nitin D. 4 years ago on Google
    Pathetic service. We ordered combo through zomato. Person delivered only sub without ice tea. When enquired by calling restaurant, person told me ice tea was finished at restaurant that's why he didn't sent. We asked why you have not cancelled the order when item was not available. He was telling owner will scold him if cancels the order. Service boy is asking us to to come at restaurant and collect the money back. Such a shame

  • 5/5 mallikarjun b. 4 years ago on Google
    Very clean and relatively big space. Park right outside and enjoy your sub. We have been here multiple times now.

  • 5/5 UTTAM S. 4 years ago on Google
    It was a nice experience during the first visit.

  • 4/5 Musthafa H. 4 years ago on Google
    Services boys vary good behavior But price little high

  • 5/5 Giri R. 4 years ago on Google
    Had a very good, spicy veg patty sub

  • 5/5 George K. 4 years ago on Google
    Good place. Clean and neatly maintained

  • 3/5 Harish Kumar M. 4 years ago on Google
    I've been here a couple of times, tried the new mutton Keema wrap and it was goood. Although I think the service could be further improvised. None of the servicemen other than the manager knew the local language (Tamil) or English properly. I had to repeat and explain them what exactly I wanted. On the good part, the place was hygienic and sub was just great!!

  • 4/5 Arun N. 4 years ago on Google
    Good, but not so spacious for dine in. Better order online or go for a Subway takeaway!

  • 4/5 Praveen I. 4 years ago on Google
    Buy 1 Get 1. World Sandwich Day! At Subway

  • 5/5 Michael Vincent S. 4 years ago on Google
    Quality Staff and Service

  • 4/5 pavan s. 4 years ago on Google
    Subway is almost always good with their good choices of food availability and it is newly opened. Maintenance is quite good as of now. Service is ok. Customizations of the order is always there as per the satisfaction of the customer. Parking facility in front of subway is ok. Seating interiors are good enough and comfortable.

  • 4/5 Amit J. 4 years ago on Google
    Neat place

  • 5/5 Srikanth K. 4 years ago on Google
    Subway Standard menu so no issues on food. But there is no rest room. Also they don't have wash basin to wash our hands.

  • 4/5 neeraj m. 4 years ago on Google
    Paneer is served only 60 gms

  • 4/5 Rajesh K. 4 years ago on Google
    Nice ambience

  • 5/5 J Swaroop K. 4 years ago on Google
    Wucik service

  • 4/5 birender l. 4 years ago on Google
    this subway is very neet and fast in making your sub

  • 5/5 Ram Kishore R. 4 years ago on Google
    Excellent taste ??

  • 5/5 Karthika S. 4 years ago on Google
    Best subway branches cause they add the perfect amount of sauces and veggies and fillings. Bit disappointed cause there was no tandoori mayo. But otherwise I always love SUBWAY!

  • 1/5 nabeela F. 4 years ago on Google
    Zero to customer service and they don't have fresh vegetables. Poor service staffs attitude.

  • 5/5 Jagannath V. 4 years ago on Google
    Nice ambience, tasty subways, curteous staff.

  • 5/5 Pooja C. 4 years ago on Google
    Always love sub

  • 4/5 Pavan D. 4 years ago on Google
    best food at reasonable price

  • 4/5 Vimal R. 4 years ago on Google
    Good food

  • 5/5 Krishna K. 4 years ago on Google
    Subway combo with cool drink and cookie is the best deal here


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Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Vegan options
    • ✓️ Vegetarian options
  • Accessibility
    • ✗ Wheelchair-accessible car park
    • ✗ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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