PC Peshawar is a very good option for staying as it is centrally located in the heart of city. I had a great time staying there. Rooms were very comfortable and clean. The staff was very polite and friendly and service was up to the mark as well. The rooftop buffet at night with music was nice and the food was very delicious. Would definitely visit again.

Rooms are a bit old fashioned. Facilities such as the gym, room service, etc., are good. I hate their toilets though and if you are ever there and use them, you will find out why.

Good cleaning practices and training of housekeeping staff (in order to ensure deep cleansing) as well as spot checks and rewards from Managers is still immensely required. It is a sense of cleanliness that we lack as a nation, however PC Management, being one of the leading chains of hotels in Pakistan, should ensure this is done. Thank you. Be it in the room, kitchen, restaurant, WASHROOM (drains, seats etc) - all require a sense of GREAT appeal. Thank you.

A wonderful experience in all aspects. Rooms are very comfortable. Service is just awesome. The ambience is super cool. It was a little bit expensive. Highly recommended.

It is located on GT road peshawar. Peshawar serena Hotel is a luxurious 5-star hotel located in peshawar, Pakistan. Visitors have praised the hotel for its beautiful physical appearance, comfortable rooms, excellent staff, great dining options, and excellent facilities. The hotel has beautiful wood interiors and nice gardens. The rooms are clean, comfortable, and excellent with comfortable beds and great showers. The staff is consistently helpful, friendly, and supportive, and the hotel's management is cooperative and encouraging towards their employees. The hotel is clean and well-maintained, and there is a swimming pool on the ground.The dining options at Peshawar Serena Hotel are ample, and the food is delicious. The hotel has excellent security.Peshawar Serena Hotel is an excellent choice for visitors looking for a luxurious and comfortable stay in Peshawar.

Over all experience was good. Now they are making some changes to the hotel, e.g. in lobby area there was a restaurant which is being restructured. As everyone knows it was previously a PC hotel which is now bought by Serena. Rooms have to be refurbished and the Air Condition panel should be changed as they are quite old and sometimes they just don't work. Moreover, the WiFi signals have a to be good along with the internet speed. Overall service is good.

It used to be very good when it was PC. The Serena has probably hired amateurs to run the hotel. I feel it's taken over by the enemy of serena ( I have stayed almost all the serena hotels of the country. This definitely wins the WORST award. My best wishes for future guests.

I stay here as most of the airline crew does. Change from PC to Serena has brought some changes for the better in the outlook, however I do feel some good things we took for granted are lacking in these early days. However one thing has not changed is the ever willingness to help of the courteous staff in house keeping led by Mr. Waleed and also at reception. They are all generally very pleasant to interact. The shortcoming in any service is very well covered by the staff attitude.

Good hotel with courteous staff. Food quality is also good and available at reasonable prices. Rooms are spacious and clean but furniture and fittings are too old. Specially bath room fittings are discolored and in some cases, deshaped. Overall experience is good.

The hotel Staff specially Front office manager Mr Arif Baloch Mr Zeeshan duty manager and Mr Arman Ali did their all efforts to make our stay comfortable. The restaurant staff and other staff were always ready to serve. I will definitely recommend to everyone visiting Peshawar to stay here. Thank you so much for your great hospitality

If you're in Peshawar this is the best option no doubt. It has good ambiance and facilities. The only problem is its rooms. They are not so great expecially if your expectations are high, which should be high considering its a big name and charge you high bucks. Rooms are average and bathrooms are below average. Service is good, location is perfect, facilities are great.

Welcome to Peshawar Serena Hotel; the newest addition to the Serena Hotels family. Representing authentic cuisines from the province of Khyber Pakhtunkhwa, and across Asia, to deliver the best of quality and service. Bringing you varying shades of local culture along with colourful ethnic interiors, a stay at Peshawar Serena Hotels is an unmatched experience. #PeshawarSerenaHotel #SerenaHotel #Peshawar

Service is much better than the previous management (PC Peshawar). Food was normal, not special. Carpets are the same dirty and smelly. Need urgent replacement.

This was really good. Farman, house keeping, in particular is very good and know how to interact in a decent manner with customers. All in all it has been an excellent experience👍

Stayed for the night of November 23,2023. I given three stars because hotel is under renovation and there was disturbances due to noise. Staff general attitude was very casual. Most of them were more interested to talk to each other rather than paying attention to customers. Had dinner and breakfast in rooftop restaurant Nazara. Food was good but not the service. Didn’t use any other facilities due to short stay. Serena hotels in Pakistan have unique designs and build. I hope this hotel matches the quality and standards of Faisalabad Serena after renovations.

The stay was good in the room but you need to improve the washroom facilities by providing bath tub etc. for the guests to relax. Moreover the quality of service in the restaurant was not good, you might train the staff there. the attitude of the reception at dining hall as well as main reception needs even improvements. So I would rate my stay as satisfactory but not comfortable Thanks

Rates are high where service quality is poor. The toilets are not well maintained and shower areas are non-functional near the pool. There are no proper guide markings for different halls. It's just a hype with the little good they offer. Such a shame for saying it to be a 4-5 star hotel. Basics are not as per.

Beautiful hotel in the heart of Peshawar. 5 stars in all areas. Beautiful rooms, amazing buffet breakfast, and Room Service / Front Desk is very good. Stayed here in 2018 and had an amazing experience.

Peshawar Serena Hotel is a gem that combines elegance with the rich cultural tapestry of the region. From the moment I stepped into the lobby, the warm hospitality and attention to detail were apparent. The staff went above and beyond to ensure a seamless and delightful stay. The rooms were not just comfortable but also tastefully designed, offering a perfect blend of modern amenities and traditional aesthetics. Dining at the hotel was a culinary journey, with a diverse menu showcasing local flavors

The staff is friendly and attentive, ensuring that guests have a pleasant experience. The hotel also offers a variety of amenities, including a fitness center, spa, and swimming pool. And let's not forget about the delicious food at their on-site restaurants

Peshawar Serena Hotel is a true treasure that seamlessly blends elegance with the vibrant cultural heritage of the region. From the instant I entered the lobby, the gracious hospitality and meticulous attention to detail were evident. The staff surpassed expectations, ensuring a flawless and enjoyable experience throughout my stay. The rooms were not only cozy but also thoughtfully designed, marrying contemporary comforts with timeless aesthetics. Dining at the hotel was an epicurean adventure, with a diverse menu celebrating the rich tapestry of local flavors.

The Peshawar Serena Hotel offers a captivating blend of traditional hospitality and modern amenities. From the intricately designed interiors to the courteous staff, the hotel provides a delightful experience. The rooms are well-appointed, and the on-site dining options showcase the rich flavors of the region. The attention to detail in service and the serene ambiance make it a top choice for a comfortable stay in Peshawar.

Well managed place. Near the city centre. Good swimming pool with warm water and beautiful atmosphere. Not a high rise building but a good choice for luxury stay.

The buffet here is a culinary delight, offering a wide selection of delectable dishes. From appetizers to desserts, each item is flavorful and well-prepared. The variety ensures there's something for everyone, making it a great choice for diverse preferences. The ambiance is inviting, and the service is attentive, enhancing the overall dining experience. A satisfying and enjoyable buffet worth revisiting.

I noted several issues during my visit to this hotel. It all started at the gate, where I was greeted by a security guard who insisted I dismount my bike and walk in, citing it as a policy. I asked for a valid reason, only to be informed that it was simply a policy. However, it became evident that this policy wasn't consistently applied to all vehicles, hinting at a rather elitist mentality within the administration. It felt as though only those with money and influence were entitled to courtesy, leaving other less fortunate ones feeling unwelcome. Shameful! Furthermore, the hotel's external appearance was far from inviting, with barricades and other unattractive elements contributing to an unwelcoming atmosphere. Inside, there was a notable contrast as the interior was; better. However, it's crucial to stress that after the discouraging entrance experience, If not for my prior commitment, I wouldn't have wasted my time, effort, or penny at this establishment. To sum it up, my visit left me thoroughly disappointed, and I find it hard to recommend this hotel as a worthwhile destination due to absurd policies, and unwelcoming administration.

Greetings everyone! Here I would like to appreciate extra mile efforts of Mr. Zakriya Khattak, as I was being taken care of my food schedule very firmly by him. Such people are the reason of great stay and good experience. Good luck for your future gentleman!

From the moment I stepped into the elegant lobby, I was greeted by the warm and courteous staff. The tasteful decor, coupled with soothing ambient lighting, set the tone for a sophisticated yet inviting atmosphere. Check-in was seamless, and the receptionist went above and beyond to make me feel welcome, providing a comprehensive overview of the hotel's amenities and services.

Peshawar Serena Hotel offers a luxurious retreat in the heart of the city. With elegant decor, spacious rooms, and top-notch amenities, it ensures a comfortable stay. The hotel's dining options serve delectable cuisine, and the attentive staff provide excellent service. Its convenient location makes it an ideal choice for both business and leisure travelers in Peshawar. A memorable stay awaits at Peshawar Serena Hotel.

1st experience of Serena Hotel in Peshawar was great. Good service and caring staff. I mistakenly forgot my documents in the room which were later delivered to me safely. I appreciate the kindness of housekeeping guy Babar who contacted me.

I had gone for a meeting and didn't stay in room. Accordingly have no comments to offer. The new management has improved upon the decor and lobby setting. Looks pretty nice abd refreshing.

I was pleasantly surprised during my visit to Peshawar when I stayed at Serena. Very accommodating staff, cleanliness was good. The ambiance was great. I enjoyed the balcony view in the evening. They can improve on room service menu. They didn't have Chinese available so I couldn't order soup or such items. There was a midnight snacks menu but when I called at midnight for desserts, there was nothing available.

The rooms r good and clean and comfortable. All the staff, whether it's front desk, room service, or housekeeping or laundry, all of them are so cooperative and efficient. I lost my charger but found it back because of their honest behaviour. Thank you. It's an amazing stay 😊

Stayed there for a night and visited nearby places. It was a great experience overall, great prices and very welcoming staff. Recommended 100% for families and trips.

My two weeks experience was wonderful at Serena Peshawar especially services of Gul Arab, Kiran, Ibad and Atta ur Rehman Sohail were matchless. They people really served us in the generous way. Thanks to you

This was really good. Farman, house keeping, in particular is very good and know how to interact in a decent manner with customers. All in all it has been an excellent experience

I had a fantastic initial encounter at Serena Hotel in Peshawar. The service was excellent, and the staff, especially Gul Arab, Ahmad Ali and Sohail Ahmad from the housekeeping team, displayed exceptional care. They were incredibly helpful and interacted with customers in a courteous manner.

The place was fine and without any issue. House Keeping services are phenomenal, all the staff is highly cooperative and tidy. I really like the attitude of staff towards their customer. I have seen remarkable difference in them Compared to other hotels in the locality. I am highly thankful to Mr. Waheed for providing me with the services in time. He is investing his time and energy in customer care. I wish him best of luck for his future carrier. Floor Staff Gohar Rehman and Faryal while managing my room during my stay at the Serena Hotel Peshawar.

I went there to have high tea, The restaurant was located at 5th Floor, building is undergoing some renovation work, Entrance and car parking space needs lot of improvement, similarly guiding system and security system need to be made more visitor convincing. However, the High Tea was extremely good, large variety and very delicious, service and staff was efficient however with passage of time, the flow and replenishment of food got slowed down. They need to improve the quality of drinks as offering squash and detox water is just annaverage stuff..The good thing about the place was that it was all jampacked and little crowded too , Best of luck to the administration for bringing Sarena to Peshawar

This place holds a plethora of memories for me. My friend brought me here for the first time, and ten years ago, I attended an event that marked the beginning of my frequent visits. Now, I've attended numerous events here and can't even fathom coming at my own expense. The poolside offers a stunning view, with a golf club located behind it. The interior environment is exceptionally clean and appealing, and the food is delightful. They should provide Wi-Fi for guests, but unfortunately, the signals inside are quite troublesome.

Note: This is a review of Buffet Dinner only. I went for a buffet dinner at Nazara restaurant. Being a local with exposure to local foods, the buffet was a complete disappointment. There was a lack of dishes in comparison to other restaurants in Peshawar. Furthermore, the BBQ section had no food tags, while the chefs were having trouble communicating with the foreigners, it was kinda embarrassing tbh in some instances. Some dishes like Chicken Karhai are placed outside with BBQ, making no sense wherein all other curry-based dishes were inside. The BBQ was subpar. The absence of white handi or malae boti and other desi cuisine was noted. Found two tiny eye-lash sized hair on top of a sweet dish but I'd let that go assuming that it wasn't the chefs fault. The overall taste of the items was very OKish, not even a single item was good enough to stand out. Recommendation: Eat somewhere else, try Shiraz Ronaq, Monal or something else instead.

Peshawar serena is the best you can get in the city, just that its being renovated so you have ti bare with the noisy environment. The staff is the biggest asset , very well trained and helpful staff, esp i would like to mention Muhammad HAMID one of the boys working on floor. Amazing person always with a smile, ready to help you in every possible manner. I am delighted to meet him. This person is a true asset to your hotel . Take care of him .

Serena is a big and quality name in hotel industry of Pakistan. But Serena Peshawar is way behind its name. During lunch the staff service really disappointed us. Poorest of poor luch servers... food quality was also not of serena.. don't know what was the reason but it happened to me I suggest some responsibility should be taken at management level and improve the things Thanks for your prompt reply.

Cleaning department were very friendly helpful and polite I like to mention bahardar his was very helpful and accommodating, he gave good Customer service Waheed the supervisor from cleaning department went out of his way to find me a alternative room his hospitality politeness and customer service is outstanding and excellent , if it wasn’t for him I would have left the hotel He found me a room I liked he went out of his way to help

Really the best hotel in Peshawar. Security is at good level. There is swimming pool, gym, laundry and hairdresser. Rooms are clean but need modernization. The restaurant has a variety of dishes, barbecue for dinner. The hotel staff treats guests with respect.

Well managed place. Near the city centre. Good swimming pool with warm water and beautiful atmosphere. Not a high rise building but a good choice for luxury stay.

Peshawar Serena Hotel is one of the best 5 Star hotel of the country. It used to be Pearl Continental Hotel a few years ago. It has large and furnished rooms. You have to call for advance booking.

We went there for the roof top BBQ and Buffet. Alhamdulillah it was so lovely, overview frm the top and freshly made kebabs, tandoori roti and BBQ meat and chicken items as well. A great variety of chinese, continental and salads were in Buffet. Sweets and deserts were too yummy and freshly made Jaleebis were so tempting. From lobby hsd delicious pan too.

Had a great stay at Peshawar Sarena Hotel Impeccable service, cozy room, and delicious breakfast. Convenient location too. Highly recommend

Last time I stay in PC Peshawar and my stay was very great and wonderful and the staff was very courteous and welcoming. Specially reception staff Mr Shah Zaib. They have very good and quick services. The staff have smiley face and they are very welcoming. I was stay in room 411. The room was good. The services was good.

I have been coming to PC Peshawar for over a decade now. The rooms are tidy, and housekeeping staff goes beyond their way to help you out. During my recent visit, Sher Rehman and Rafi Ullah were very helpful. However, the one thing the PC could improve is their breakfast menu. Thanks.

Looks like an old building with too many people carrying guns for hotel protection. There was no charm of 5 start hotel. Old bathroom with limited toiletries and used apron was hanging. Only good thing was water pressure. When you access from parking to hotel building, it looks like and old market building.

One of the top hotels in town. Very good ambiance. Rooms are neat and clean. Highly recommended if you want a top class stay. Expensive though. Parking is quite wide and always available. Several amenities including pool, game room, open air area, bbq area, wedding hall etc

Peshawar PC has improved a lot with respect to outlook and services. I am satisficed with the overall performance. However, one thing i would like to mention that the absence of Badminton Rackets for guest. Please arrange like u provided in past.

One of the most courteous and efficient staff, from the moment I entered the hotel, the bell boys, the front desk check in staff, the housekeeping, floor supervisor, the H2H, all of them made me feel at home. The food quality and taste was superb and the chief and the staff were amazing.👍

PC lobby and rooms are good but the ambiance and environment is pathetic. I was shocked to see the Car parking, pavements, mosque and fountains. It was sorry state of affairs. Children park was a real disaster. Ladies Washroom near swimming pool has a unworkable lock, I saw two or three ladies and children stuck in washroom and calling for help.

Not good at all. Not even qualifies for a 3 star hotel. Room was very basic. Toilet standard showed that it was upgraded maybe 20 years ago. Basin wasn't even clean. Lights in lamps were not fully functional. WiFi had to be fixed. Air conditioning faulty. Iron tore my shirt because of broken edges. So what else can I say.

It was wonderful except couple of things. When I arrived, it was raining. I was asked to park in the remote backyard. Furthermore, I had to pick my luggage myself. I think PC Peshawar should introduce valet parking. The breakfast was also missing pancakes and waffles. Hash browns were also very different from what we have eaten at other pc hotels. Otherwise, my experience was great. Cordial staff. Well maintained room. I'm thankful for your hospitality.

This hotel rooms are in desperate need of a massive renovation. The rooms are extremely outdated and during most part of our stay things would keep breaking. In terms of hotel staff customer service, I give it a solid 5 stars. The staff was extremely polite and always available to help. From the room service to the front lobby, they all were superb.

PC Peshawar is one of the iconic places of the city. It represents the traditions of this historic city effectively. Security is good which has remained a concern in the area for many years now. Food is also good and they keep on arranging Peshawar and traditional Pakistani food festivals for all to enjoy experience and enjoy. The experience does not come cheap if I may add. Rooms can benefit from a renovation. At least change the mattresses. They have develpped depressions after years of use.

room cleaning guys did excellent work, they really need to be appreciated specially Mr. Rafi ullah did best job

The Room Was best,, but we have double room & there's only one chappal, one nighty dress, one teeth kit. & serveries are best ! Thank you !

The services and quality of room service didnt justify the value of money we spent. Look at the hygienic condition of washrooms, quality of knobs and taps and toiletries. we stayed on day 2nd at Shelton Rezidor at a price almost 40 % of what we paid to PC, but the ambience, bedding, washroom and even general cleanliness was far better. In breakfast it is very disappointing to see PC hotel providing bottled juices.

Room is very neat and clean. Washroom is also in excellent condition. House keeping Rafi Ullah and Sher Rahman very cooperative and helpful.

I stayed at room102 .greatly inspired by the services of Mr Rafi. He is really humble and devoted man. And helped me a lot on .good service.

Not a good experience. The service is even not like a 3 star hotel. Rooms are of average quality, normal quality ambiance and furniture. Basic amenities were not available, had to call for the provision. No bell boys at reception and even at departure. Management needs to give attention towards the declined services.

Went to PC after long due to COVID restrictions. Had Chinese which I think is one of the best Chinese we have in town. The service was great and the food was good.

Didn't stay there just had lunch with some customers. Their restrooms are horrible. Restaurant experience was not what one would expect from a five star hotel taste was ok ambiance and services were just meh 😕. I will definitely never opt again for PC Peshawar.

Serenea Hotels, previously known as Pearl Continental, is an international standard hotel for tourists and upper-class people of Pakistan. It has big halls, dining halls, swimming pools and parking. Security is up to the mark, and the location is the centre of Peshawar.

it was a wonderful visit, we had a nice meeting with the GM and had lunch as well. Property is good and very nicely maintained. Located at a very important as well as central location.

I spent two days in serena and i was always greeted and welcomed by hotel staff. The room service was very prompt. Mr. Babar Nawaz was really professional and ever need of mine was catered with utmost perfection by him.

We had a wonderful time at Serena peshawar took my kids for the first time to peshawar, and I wanted everything to be perfect and the staff at Serena did not disappoint me. Our attendant at room service was Mr: babar. I was impressed with his communication skills and work ethic he was really patient and kind with the kids and truly made us feel at home. We absolutely can not wait to stay at Serena peshawar again.

It was OC Peshaasr few weeks ago. I have least expectations till then. But since I checked in for the first time in PSH, I had high expectations of Sarena. All my collegues and friends asked me, what was changed? To my disappointment, the toiletries were not placed, there was no drinks on arrival, there was no fruit basket in the room, the staff was lazy and no one respond to calls till long time. The Internet services was pathetic throughout my stay. The pool, gym, thermal system everything was flawed, the tea refills were on demand. The temperature here is 4 and the blankets were still thin, heating system destroyed. I understand that it is in transition phase, but previously services were also flawed. Great disappointment.

I have always had a great stay at Serena, Peshawar. Their service is remarkable, in fact I once misplaced something but thanks to the efforts of Mr. Waheed, Mr. Adil Shafi and Mr. Bahadar Wali I was able to recover it without any trouble. Kudos to the entire management!

Old style rooms with no privacy there is a door opens between two rooms and you can hear the voices from the next room and can understand what they are talking. Washroom are small old fashioned and very congested

Their buffet is amazing with a lot of varieties and many Bbq items enriched with taste. Rooms are neat and clean and the building is quite secured. It’s spacious and has great ambiance!

Awesome! Check In / Room services etc were wonderful, I appreciate the services and such friendly attitude of staff especially charming personality Mr. Roman and Ms. Farah. I felt their hospitality as my family members. I strongly recommend their leadership. Wish you good luck!🤩

The efforts we have observed of Mr. Sher Rahman and Mr. Rafiullah was outstanding during room management. The behaviour as well as cooperation we have noted was also good. We the room occupiers really appreciated them for their hard work. We need people like these in all hotel's. Let to unite and promote culture like this in future. Once again thank you very much Mr. Sher Rahman and Rafiullah for hard work. Charing for over all management of PC Hotel Peshawar This is

Great location for stay in Peshawar. The staff is very helpful. Ibrahim from cleaning does a great job! Highly recommended when in Peshawar

The rooms are very old fashioned and toilets are not comfortable. What the senseless brain to install the toilet seat just below the sink. Food quality is also pathetic except one item which was bbq item. Overall bad experience. The few people on weekend also indicate that it is not a popular place. We went to Bukhara at 10 pm and stayed there till 11 pm and we were the only ones at the restaurant for one complete hour.

To me, customer servicing is the key to ensure your client will opt you again for any future trips. Here i have seen there was rigid behavior of front desk servicing team and need more accommodating and extend the best possible services.

PC Peshawar is very good place for staying in Peshawar. House keeping staff is very humble, caring and welcoming specially Mr. Sher Rehman & Mr. Shuja Khan. Overall services are very good. I will recommend PC Peshawar if you are visiting Peshawar.

There were very good facilities and also housekeeping man was too helps us for everything. They provided their's 100% services to us, we impressed too much .. specially Mr. Dayan And Mr. Ahmed from the 2nd floor's evening staff .

It’s always amazing to stay here. Staff is very hospitable, Rooms are clean, house keeping staff is very helpful, especially Mr.Waheedullah a very kind and humble person.

This place is running by the management who is just taking salaries and killing time. Food is very bad. I had the worst pizza of my life. Breakfast is like spoiled few items everyday. Staff is poorly managed. I recommend not to stay here. PC peshawar is not a good hotel at all

The Hotel exceeded all expectations. The staff were friendly and attentive, the rooms were clean and comfortable, and the breathtaking ocean view was the highlight of our stay. Whether lounging by the pool or dining at the on-site restaurant, every moment was a delight. A perfect destination for a relaxing and memorable getaway.

Just wanted to make you all know about my wonderful experience at Peshawar Serena Hotel! A very delicious food combining with good staff and bestest service, I enjoyed a lot here. Whenever a visit is planned in the surrounding of Peshawar Serena Hotel, don't forget to stay here. 😍

Absolutely loved stay at Peshawar Serena Hotel! The hospitality was exceptional, the ambiance was serene, and the attention to detail was impeccable. Can't wait to visit again.

The rooms are spacious and well-appointed, providing a comfortable stay. The staff is friendly and attentive, ensuring that guests have a pleasant experience. The hotel also offers a variety of amenities, including a fitness center, spa, and swimming pool. And let's not forget about the delicious food at their on-site restaurants.

I recently had an exceptional stay at Peshawar Sareena hotel From the moment I entered, the welcoming atmosphere and attentive staff made me feel right at home. The rooms were not only impeccably clean but also tastefully decorated, providing a comfortable and cozy retreat. The hotel's services exceeded my expectations – the concierge was knowledgeable and helped me plan my local explorations effortlessly. The dining experience was a highlight, with a diverse menu showcasing delicious culinary delights. The on-site amenities, including a well-maintained gym and a relaxing spa, added to the overall indulgence.

Peshawar Serena Hotel offers a delightful stay with its warm hospitality, cozy accommodations, and convenient location. The staff goes above and beyond to ensure a comfortable experience, and the amenities provided make for a memorable stay.