KFC image

KFC

Restaurant Fast food restaurant Chicken restaurant

Restaurant chain known for its buckets of fried chicken, plus combo meals & sides. People often mention chicken, order, drive, told, service, time,


Address

3335A S Crater Rd, Petersburg, VA 23805

Website

locations.kfc.com

Contact

(804) 732-2145

Price rating

$ $$$

Rating on Google Maps

3.30 (345 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 AM to 10 PM
  • Tuesday: 10 AM to 10 PM
  • Wednesday: 10 AM to 10 PM
  • Thursday: 10 AM to 10 PM
  • Friday: 10 AM to 10 PM
  • Saturday: 10 AM to 10 PM
  • Sunday: 10 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: chicken (14) order (12) drive (7) told (7) service (6) time (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lateaka T. 2 years ago on Google
    Everything I purchased was cold, hard, and disgusting... there was no one in line (inside or drive thru)... from my eyesight, I seen at least 5 crew members, I am a restaurant general manager so I truly understand how hectic fast food establishments can get.. things happen.. however on this slow rainy day, there was no need for every single one of my items to be hard and out of temp.. very disappointing
    1 person found this review helpful 👍

  • 4/5 Trudy T. 2 years ago on Google
    Wonderful, The General Manager is Excellent. KFC he is what your Petersburg Store needed. The cashier was Excellent as Well!! We had stopped going, but we will come back because of him!! He and the cashier came and checked on every customer in the dining room!! Just Excellence!!!
    1 person found this review helpful 👍

  • 1/5 Regena G. 8 months ago on Google
    Only thing I didn't have to do was prepare the food myself. No customer service and the employees had very bad attitudes

  • 1/5 Charlotte W. 10 months ago on Google
    Ask for a 8 piece chicken and was told 3 and 4 times its gonna take 40 minutes to fry chicken I guess they thought I was born yesterday cuz I know it doesn't take that long but I told them I'll wait all 4 times they told me and but after the fourth time I told them it's obvious y'all ain't trying to cook it smh this is why I rather go somewhere else other than Petersburg Crater Road...

  • 1/5 Maurice Hargrave (. 8 months ago on Google
    Order a meal through Uber eats 2hrs before closing Meal was scheduled to be delivered by 8:34 then 8:55 then 9:12 and they tell my Uber eats courier they ran out of chicken and aren’t cooking any more before closing. So you wait an 1hr 15 minutes into my order to cancel GTFOH they waisted my time and his as well .There was a reason I stopped ordering from them. I try again and they fail like they always do

  • 4/5 Kevin R. 6 months ago on Google
    Didn't receive my food. Placed an order through the app. When app said it was completed I tried to enter the building, door was locked at 8:35 pm. Went through the drive through and was told they had no chicken for my order, only sides. Was then told to cancel my order in the app, no such option is available, my order already showed completed. So now my card has been charged for food I never received. EDIT: Went back the next evening and the employees and manager were very polite and fulfilled my order, waste of time but they made it right.

  • 5/5 Araya H. 8 months ago on Google
    Tonight my Boyfriend and I were trying to find something to eat after we got off but everywhere we went was closed before the listed time or rudely told us they were closed, until we pulled into the drive thru at this KFC where we were expecting the same responses but we got quite the opposite. Anthony met us with such kindness and politeness even though they closed in 5-10 minutes. The food was also hot and tasted fresh with them even closing in just a few minutes. If I had the cash to tip Anthony I would have but I felt like a good review is the next best thing, so Thank you Anthony for having great customer service!

  • 1/5 Linda R. 1 year ago on Google
    They are always out of something! You can walk in here at opening and get your order and the food is never hot.

  • 2/5 Trevor G. 1 year ago on Google
    The lady taking my order was preoccupied with her phone. 3 piece meal wasn't as requested. I was in a hurry and didn't complain.

  • 4/5 James P. 1 year ago on Google
    For one the last visit the service was exemplary. The food as usual was very good. Just keep it up.

  • 5/5 alexa t. 10 months ago on Google
    Placed order the night before, was ready and hot when I arrived pick it up. Staff was very friendly and cheerful. Chicken was delicious and enjoyed by everyone.

  • 1/5 John W. 1 year ago on Google
    Obviously a very unhappy group of people in this establishment. From the dining area I could hear complaint after complaint from the people behind the counter about questions customers were asking. Food was mediocre at best. I will never go back

  • 2/5 Phil D. 1 year ago on Google
    Bought a 3 piece original recipe meal last week and the chicken was not properly seasoned. The chicken was fresh but lacking that taste that's so important for the name! It's like they did not use the entire bag of the OR seasoning in the breading mix. I know what I'm talking about because I was a KFC manager on Florida for 12 years! Guess I have to contact corporate on this one because it keeps happening I hear!

  • 1/5 John K. 1 year ago on Google
    No biscuits chicken was undercooked but hey Uber eats, no one to confirm your order so you get what you get will never order from KFC again.

  • 5/5 Nicole C. 1 year ago on Google
    Love this place. Great food and reasonable price Will come back

  • 5/5 Dominick Jackson J. 1 year ago on Google
    Me and my mom drove here, but she mistakenly forgot me a famous bowl🥣🥔🌽🧀 from the drive thru before the place closed at 10pm yesterday.

  • 2/5 Kristen J. 1 year ago on Google
    Girl working at through at this time I’m posting was crazy rude. BF asked her what sides he could get wondering what the options were. She said “whatever you choose” sounding annoyed to be there. There was also no shredded cheese on his Mac n cheese bowl. The one recently released. With chicken, Mac n cheese, and shredded cheese. Three ingredients.

  • 1/5 Karel J. 2 years ago on Google
    Oh no no no they're vegan chicken is nasty, way too much salt and the other thing I don't like is unexplainable, I just really didn't like it.

  • 1/5 frank c. 2 years ago on Google
    3pm Monday, drive thru.... Ordered a 4 pc tenders combo, but only got 3. The biscuit appeared to have been nibbled on by some unknown creature. Didn't even touch it. The fries were ok, but cold. Sad service for a non rush time of day. I would give no stars, but the site won't allow a post without at least one star.

  • 1/5 Chandramathan J. 2 years ago on Google
    Think before buying food here. I bought 4 piece chicken combo here and we had stomach upset after eating it. I would not recommend to buy food here.

  • 2/5 Danielle L. 5 years ago on Google
    How is someone suppose to eat a famous bowl with no gravy. The gravy is what makes the whole meal good. Plus the service was slow. I sat in the drive thru for over 20 min with only one car infront of me. They have now hiring managers sign out front. They really need it. Maybe one that will make sure they fix the orders right.

  • 4/5 L P. 2 years ago on Google
    New Beyond Chicken taste like KFC chicken! The "fried" skin has the taste of KFC 11 herbs and spices and the "meat" is moist. A really good alternative!

  • 5/5 Tilly L. 5 years ago on Google
    I love going up the drive thru and a professional employee is waiting to help me with my order. This was my experience at this KFC. The chicken was hot and crunchy; biscuit was fresh out of the oven; and the green beans has some spice in them. The packaging looked clean, and everything was delicious. My pup was excited and loved the chicken.

  • 5/5 Tracey G. 2 years ago on Google
    I got some of their chicken tenders they were excellent. Customer service was great as well thank you all for the good experience


Call (804) 732-2145 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ Curbside pickup
    • ✓️ No-contact delivery

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