This place is STELLAR for the fitness fanatic. They offer a unique and diverse selection of amenities. Upon entering you are immediately notified of the free workout provided to every customer. They have turned off the elevator out of their concern for the obesity epidemic. Making the stairwell feel like a crackhead may pop out at any time really gets you running up those stairs. Upon arrival to the room, you are greeted with a scent designed to discourage any urge u may have had to lounge around in the room being lazy. You will not be oversleeping and wasting away the day on these mattresses! Stained and lumpy is the name of the game. Heavy sleeper? Plenty of creepy crawlers to wake you in the wee hours and get your blood pumping. Still not motivated? The exposed wires coming out of the walls will give you the jump start you need. A+

For all the renovations that have taken place, it still needs so much more. The elevators were not working. There were several people there that could not negotiate the steps. Walking into the lobby there were several cracks and it had a distinctive odor that was not pleasant. There were several events taking place but nothing in the lobby to let you know where to go. The carpets are thread bare. Highlight of the night the ladies room was clean and there were supplies. If the supplies ran out they would quickly accommodate us. This is not a place I would reccomend especially for an overnight stay, very scary.

I did not feel safe at this hotel. We had to park in the fire lane with other cars, because there were cars blocking open parking spots. The elevators were broken so we had to haul our luggage up 8 floors. In the room, the fire alarm and water sprinkler were both ripped out of the wall. The air conditioner was also broken and hanging off the wall. The floor was dirty and had not been vacuumed. There were two lamps in the room next to the bed, but none of them were plugged in because there were no outlets against that wall. Strange. The bed looked nice until I lifted the covers, there were large, brown stains over all the sheets. There was also a working motion sensor in the room not connected to anything. Creepy. This place was so dirty, my husband and I waited to get to the airport to brush our teeth. Two good things is that the place did not burn down, and the staff were nice.

This hotel is dirty. Really dirty. The sheets had marks on them, the towels had hair on them, it smells musty and old. The elevators are broken. We were on the 9th floor. Enough said about that. Ice machines were taken out. My question is if the elevators are broken, how is the cleaning staff getting their supplies to all the floors for cleaning? The staff tried to be friendly but no one was happy, guests or staff. We stayed here because of it being close to Lincoln financial field but do yourself a favor and stay downtown.

Do not stay here. I cannot believe they're allowed to have this place open. Elevator is broken, and has been for a very long time, forcing customers to walk up stairs, sometimes as high as the eighth floor. Our room had zero working outlets in it, the shower only gave us cold water and the taps where taped to the wall. The hallways were dirty and the floors had not been vacuumed in weeks. The beds in our room were okay but I heard otherwise from other guests. The hotel is nonrefundable - which is probably the only way they're still in business. They also take $100 (USD) for a "damage deposit" that we have yet to get back. Please do not waste your money. This is not a safe hotel at all.

They aren't taking reservations as the hotel is closed. This is just an offsite airport parking location right now. Not sure what the status of the hotel is, but it's cheap and relatively convenient as they have a shuttle running between the hotel and airport. One thing that need to do, is put a bigger sign on the shuttle. With all of the shuttles running g through the airport it is easy to miss the white van with a little sigh on the door that says Penrose Hotel.

This hotel was disgusting both inside and out. I actually passed this hotel previously and thought it was condemned. This hotel was booked online for a Saturday night stay. The day before I received an email stating the elevators were being repaired. We arrived Saturday afternoon and the outside was a complete dump. There was someone standing outside talking about seeing rats and bed bugs. I walked in to the lobby and it was run down, dirty, and it looked like the curtains were going to fall down at any point. We tried to cancel our reservations at the desk, but because they were booked online they told me I had to call. I went to use the lobby bathroom (long trip) and the outside door to the bathroom was stuck on the floor about half way open. The bathroom was also a dirty mess. I would not stay at this hotel!

We prepaid for airport parking here. Never again. The staff were, 2x, very overwhelmed and not able to assist you. We asked where we could park and was told to find a spot. We were never provided any direction as to where and the paperwork needed. Another guest had to assist. We had a flight to catch and prepaid so we were not leaving. Cars were dangerously parked in this lot. I would not have left my vehicle the way and where some people did. But that comes from being given little to no direction. On the return, we waited 40 minutes for a shuttle and then only one of us could get on so I did and then picked up my family from the airport.

I literally did not feel safe here. To start, the elevators were broken and we had to carry our bags up 8 floors through the unkempt, narrow stairwell. The missing smoke detector and spotty, un-vacuumed carpet was unsettling. There was dust and dirt on everything in the room. The AC unit casing was broken and exposed. Toilet seat was peeling off. No garbage can in the room. There were also stains on the sheets. We tried to bail and just pay for another hotel, but the storm that night caused all flights to get cancelled and everywhere else was booked up. This is by far the worst hotel experience I have had in the US and it makes me not want to travel. The front desk staff was nice at least.

If you have a camera check it! Someone tried to factory reset mine. Missing videos, the date said 2020, timing was wrong. Good thing we took all our valuables out before leaving the car. Also knowing that we were only leaving for 4 days, they blocked us off with another car. We had to wait until the driver came to confirm the car number to find the keys then finally move it. Shuttle back from the airport took almost 40 mins to come. Driver was nice, but the hotel parking itself is very disorganized. Also, if you own a black Camero and you parked there between Sept 2-6, your window was opened the whole time. And it rained.

Used as parking for airport. Shuttle service is awful. Told us to give them a call when we were ready to be picked up. After we called, they said they would be there shortly. We waited 45 minutes, called them back. They said they had a shift change and new driver was not aware that we needed to be picked up. Waited another 20 minutes until we were picked up.

If I could give zero stars, I would. The worst shuttle airport service I have ever experienced. After I told the driver i was waiting for 40 minutes and wanted an eta of when he would arrive, the driver was extremely disrespectful and accused me of lying. He said I went back inside and never saw him. Despite the fact that I had evidence of when I called him on my call log. Then he proceeded to pack the van with extra people. There were people sitting on the floor in the van. I cannot stress this enough. Do not use their services.

We used them for airport parking and the lots were completely full. Barely anywhere to park. Once we arrived home from our trip, the shuttle driver told us he'd be here in 5 minutes. Didn't show up until 25 minutes after. All of that waiting and he couldn't even take all of us back. Do not book here, do not use the parking, nothing. Stay away from this place.

Worst Hotel Ever! Shower, Toilet, and sink only had boiling hot water where after 3 seconds was unbearable. Told maintenance and they claimed to fix it, but it never changed. The beds are filthy and disgusting. The sheets were clean but still is very uncomfortable knowing what you are sleeping on. The elevators haven't worked in 2 years as per the diner across the street(which was a great diner!)Another fun fact is the stairs you must climb to your room literally are the most sketchy hallway i have ever been in. Holes in headboards. Carpet is gross id love to know when the last time it was cleaned or vacuumed. Parking isa NIGHTMARE. The employees say park anywhere you can(if you can even find a spot). The employees are very sweet, and do wish they could help all of these issues.

Where do I start a to wonderful trip to the Caribbean only not being able to get a shuttle back to the hotel because apparently the gentleman that runs the shuttle was probably sleeping! Next on the agenda you walk in the girl behind the counter has the worst cold you could imagine but her boss told her she had to come into work. Next we were informed that the elevators did not work, the only room they had available was on the tenth floor!!! We decided to try because we were tired, on the way up the stairs the rugs were filthy they look like they weren't vacuumed in years! On our way up we came across a few younger people that took pictures of their room and they weren't staying either because there were water marks on the walls in the ceiling and amongst other things probably mold under a ripped carpet. Needless to say I don't think anyone wants to stay there. I intend to call the health department when I get home!!! We also ask for our money back and the young lady behind the counter said she couldn't accommodate us because she couldn't do it she had to wait for her manager in the morning! It was the worst experience I think I've ever had! Just to reiterate again the hotel was filthy think twice before you stay anywhere!

Zero stars. The shuttle drivers are terrible. They’re ignorant and their ways of speaking to people are un heard of. Told to call when we get our bags and wait nearly an hour for a shuttle. We only used this because it was last minute. If you are reading this, go else where.

Do not use this place for your airport parking. The worse customer service…meaning zero people there to help get, your keys, and in or out of the parking. Something simple like move a car 5 feet so I could get out will take you 3 hours. I don’t even know why this place is used for something simple as parking. I freaken monkey can run a place like this.

Park my car there for the weekend to go on a trip price was reasonable the service was excellent very easy to get to and get out of

Car shuttle stunk... ride to airport was "ok" I think they MAY have two vans but only one driver at a time... when I was waiting to be picked up I was told 15 min. After 30 min I saw their van drive by. I called and he said he was full, but he would be back... 1/2 hour later he returned. I was given my key at the hotel and told to go find my car in this massive parking lot out back... luckily I had my keys with the car alarm to find it because it was in the very back corner... never use them or the Way app. I used to reserve again either.. they tacked on a 25 dollar fee at the end of the bill for "taxes". ? What was supposed to be 12 dollars a night was over 17 a night.

Please do not use this hotel for airport parking. They went through my entire vehicle. I had cards from my birthday in my door, not only did they take the gift cards that were inside.. they took the cards too. Y'all could've at least left me the envelope! Tablet was hidden in trunk, that's missing as well. Called them when I noticed everything was gone & the lady who answered didn't even try to help nor did she have any suggestions. Cheap & ghetto. DO. NOT. USE!

Please please do not go here or even book your ticket! They don’t do a refund so you will be forced to stay. Please listen and just go somewhere! The manager won’t pick up complaints! Not really sure why this hotel is still operating. All the comments are the same!

This is a beautiful hotel is closed for remodeling but still use the parking for traveling

Place is neat, staff is ok but the fact that you pay a fee to have your car put in a safe place yet the hotel denies any liability if something happens to your car while in their care is unacceptable. This was a last minute resort as all the parkings near the airport were booked but learning experience that I'll never use this place again. Change your policy.

If I can give a 0 star I would! The most horrifying hotel experience ever! As I'm checking in, the sign posted on the front desk stating "elevator out of service" then they gave me 4th floor! After the hike in the crumbling stairway made it into my room only to find old vomit on the remote!(really!?) Also vomit chunks on the headboard!(WTF!) I'm completely speechless…all you need to do is look at the photos I'm posting.

Stayed here for one night with friends and it was the WORSE place EVER!. Elevators did not work, and required us to take these creepy staircases that looked like a crackhead may live there, the room itself smelled like cigarettes,, the Ac was broken, there was no hot water. The carpets in the the hallways were ripped and they even used wooden blocks to maintain doors close. This looks so abandoned, it just makes you feel completely unsafe. The carpet in the room had questionable white stains all over. The service in this hotel stinks !! I don't understand why this place is still business. Also, be careful cause what they advertise is false and misleading. This place is by far the worse place i ever stayed at. Please do yourself a favor and book elsewhere, it not worth the stressed to stay here not even for a night.

This hotel is the WORST hotel I have ever seen in my entire life of traveling. If I could give it 0/5 I would. The elevator not working was one thing, but walking up the steps felt like something from a murder scene and it smelled like urine. Once we got up to the 4th floor, our room smelled like cigarettes already (even though we were told smoking wasn’t allowed) The shower had stains in it. Our headboard had something smeared across it. So we went back down and they put us in an even worse room 2 doors down from the first. Our ceiling was very clearly struggling to stay in place, the smell was even worse, our toilet was leaking when we flushed it. It smelled like something had died in there. Within 5 minutes of being there, something had bit me. We didn’t stay in this hotel longer than 30 minutes before we had to find a new hotel.

The only thing going for this place is the proximity to the airport. The place is a total dump. The elevators were out of service, anywhere other than the lobby looked abandoned and broken down. The lighting flickered, the carpets were partially ripped up and dirty, the vending machine sodas were warm, no coffee maker in the room and none offered in the lobby in the morning. The room was visually better than the rest of the place but I was skeptical about the cleanliness based on the rest of the place. I would not stay here again.

I do not even know where to begin. Please beware!!!! I would not stay in this hotel ever again. I wish I could add pics to my review to show the audacity of this place to actually call themselves a “hotel”. This building should be condemned; the elevator does not work, paint is peeling off the walls, mold all over the shower, our toilet bowl tank did not have a cover over it, the list goes on!!! When we arrived (at 10:30pm w our 2 small children) we were notified of the broken elevator and we’d be staying on the 3rd floor. We had no other choice but to stay because we had a 6am flight to catch and we were leaving our car there for long term parking. We had to use the stairs which was the emergency staircase carrying 2 children up to the 3rd floor. As we left the next morning I fell down the last couple of steps, bruising both arms along with my ankle which swelled right up. We notified the woman at the front desk and went on about how dangerous it is using those stairs and asked for ice. We requested to speak to a manager, yet no response and we’re still waiting for someone to get back to us. Stay tuned!!!!