2/5 Angellie L. 6 months ago on Google • 69 reviews
I
recently
visited
Biggs,
known
for
its
good
food
in
Bicol.
Despite
not
being
a
fast-food
joint,
this
particular
branch
had
excessively
slow
service.
The
wait
for
the
food
was
not
only
prolonged
but
also
resulted
in
cold
dishes
upon
arrival.
The
serving
process
was
oddly
staggered,
with
each
dish
arriving
one
by
one.
The
fries
served
appeared
soggy
and
tasted
strongly
of
oil.
We
requested
a
reheat
for
the
other
dishes
except
the
fries,
as
we
asked
for
them
to
be
served
fresh.
While
they
accommodated
the
request,
the
food
took
an
extended
period
to
return
to
our
table,
and
some
were
still
not
at
the
desired
temperature.
Even
the
mango
graham
ice
cream
was
melted
upon
arrival.
The
wait
for
drinks
was
also
notably
long.
Despite
our
efforts
to
follow
up
with
the
waiter,
there
was
a
noticeable
delay
in
serving
our
food,
even
when
it
was
ready
in
the
kitchen.
To
compensate
for
the
subpar
service,
the
manager
provided
us
with
an
umbrella.
We
observed
that
our
food
took
longer
to
be
served
compared
to
those
arriving
after
us,
leading
us
to
realize
that
the
issue
might
be
with
the
waitstaff
rather
than
the
kitchen.
Despite
the
hiccups,
hunger
compelled
us
to
consume
the
returned
dishes.
Overall,
the
experience
was
marred
by
prolonged
waits,
cold
food,
and
a
need
for
multiple
follow-ups.
Quick
update:
The
branch
manager
reached
out
to
me,
even
found
me
on
Facebook—totally
unexpected!
Kudos
for
addressing
the
issue.
Gotta
be
fair
to
the
on-duty
manager
too;
she
handled
the
situation
well
despite
the
stress
from
my
kasama's
complaint.
Everyone
was
just
hungry
due
to
the
long
wait,
and
the
manager
apologized.
Post-incident,
I've
been
choosing
deliveries
to
avoid
any
hassle,
since
Biggs
is
still
a
favorite.
Thanks
for
the
follow-up,
it's
appreciated!
👍
