We went on a considerable journey with the anticipation of a serene and rejuvenating weekend, but regrettably, the experience turned out to be quite the opposite. The location was abuzz with noise, plagued by an abundance of flies, and to my dismay, the restaurant had exhausted its food supplies. Rooms were dilapidated and dark. Consequently, I found it necessary to cancel the trip, deeply disappointed by the unexpected circumstances and lack of good management.

1. Everything has a fee from the griller rental to Piso Wifi even though you pay too much already for the accommodation. 2. No free Wi-fi 3. No enough lights during nighttime given the fact that they asked for too much price. 4. NOT REALLY WORTH THE PRICE. 5. There’s a rat in the room. 6. The scenery is good though. 7. Overall: I recommend this resort for its scenery but not for its accomodation.

Kühlschrank und Wasserkocher nur zum Mieten. Keine Liegen am Pool und am Meer. Dafür Korallenriffe vor der Tür. Leckeres gutes und günstiges Essen und Getränke. Schöne Poolbar. Freundliches und aufmerksames Personal.

Pros: The place is great, there's a lot to do in the area because of its location and it is wide. You can go to spots that are great for swimming and safe for the kids. There are a lot of rooms but you have to do advanced booking because it easily gets packed. Cons: Everything has a price, and its a little bit high. The beach area are not taken care of properly. There's a lot of garbage in some areas, floating plastic bottles, plastic cups, coconut husks and leaves, etc. I didn't see a single life guard roaming for the 2 days that I was there.

These points are intended as constructive suggestions for Isla Jardin to consider and enhance their customer service in the future. These recommendations aim to help improve the overall guest satisfaction and ensure a more pleasant stay for visitors. It's important to provide feedback and suggestions to help businesses continually improve their services. I recommend Isla Jardin, but it's essential to consider the following aspects based on our recent experience: 1. The rooms lack essential amenities such as towels, slippers, drinking glasses, and free bottled water. 2. There is no hot/cold water dispenser in the rooms. 3. There are no telephones available in all guest rooms, making it challenging to contact the front desk for services. This communication gap should be addressed to improve guest convenience. 4. Rental options for a Motorela or bike are not available, and the front desk and restaurant area is a considerable distance from the rooms, necessitating frequent tiring walks back and forth. 5. The beach has rocky areas, so aqua shoes are recommended for comfort. 6. Swimming might not be possible during low tide. 7. The hall rental is quite pricey, and there are no electric fans provided in the hot hall, which can be very uncomfortable. 8. Despite the knowledge of a large group (350 plus), the hall couldn't provide the necessary number of chairs, and extra charges apply for additional chairs and other amenities. 9. They should provide once a month training for their employees and staff to ensure understanding of their responsibilities and job descriptions for clear guidance. 10. The absence of a lifeguard on site and the lack of first aid services should be addressed for the safety of guests. 11. Additionally, it's worth noting that they scattered our room assignments instead of grouping us all together in one area or a close area (there were 350 plus of us). This could have enhanced the overall experience for our large group, and it's a point for improvement. We travelled 10 hours before reaching the resort. 12. High-priority areas for improvement include room cleanliness and maintenance, which may require hiring more service staff and personnel. 13. I suggest that Isla Jardin consider the possibility of conducting a employee/staff benchmarking with other big resorts. This would provide an opportunity for Isla Jardin to learn from their customer service good practices.

Management refused to let us replace our cottage after giving us one that needed repair (we couldn’t check the cottage prior as it was far from the reception desk). They knew it was broken and they rented it out anyway. If you’re planning for an overnight trip (in which you don’t really plan to sleep), I highly suggest you find another resort as there are strict rules in place which won’t allow you to fully enjoy your stay. It is a beautiful white sand beach with cool water that feels great, however, most of the beach is covered with slippery stones, sharp rocks, and some kind of sea grass/weed which greatly reduces your comfort once you’re in the water.

We stayed here overnight thinking it would still be the same clean resort we used to experience. The rooms were dark, 1 light bulb did not function. There were empty bottles at the side of our cottage that the management did not clean up. And lots of flies (langaw). I thought they would clean the beach front in the morning but the cleaning staff only sweeped the leaves that fell from the talisay tree.

Typical Philippines Beach resort. It's really geared towards the Filipino customers. If you're a foreigner, you're not gonna like it. Everything is kinda worn down, as if they don't care if it looks rundown. The worst part of Isla Jardin is the employees and customer service. For example, we asked if they can deliver food to our cabana, and they said, "No, but if we're not busy, we will try". But then, when we paid for it, they didn't have correct change, so they said they will send someone to bring our change. They could just bring the food at the same time! No thought about the service or customer, at all. Also, there are literally, six or more employees standing around making tsismis, so they always have employees to help the customer, but they don't. It's a disgusting level of non-service. They never answer the phone, so it's impossible to make a reservation. I really don't like Isla Jardin, or their employees. Lastly, this is the third time we have dealt with this resort. On one previous occasion, we couldn't reach them on the phone, so we walked in and they told us we can't stay there without a reservation. We went to the parking lot, called them again, and they still didn't answer. We went back inside.... and got nothing but blank stares from the desk staff. Horrible. The manager should fire the whole staff, and then fire him or herself.

The beach is gorgeous ! But everything else is absolute dog****. The room was not cleaned before we came. The room was infested with ants 🐜. Between the bed mattress and bedboard there were loads of moldy any colonies eating us at night. We couldnt sleep more than 4 hours a night due to constant aunts biting head to toe. disgusting bathrooms and floors not cleaned… Absolute garbage….. But… the beach is gorgeous… at least that

A picturesque place where everything is beautiful and peaceful. It takes you away from all the buzzling noises of the city for a little while. The view is unspoiled, it's ig worthy. The long stretch of white beach shore and glassy clear water. It's not also very far from the city. You may want to go there during weekdays to avoid the crowd. they also have, water activities such as banana boat ride etc. It's a must to book your reservation ahead of time. Overall, it was a great experience for the whole family.

I really wanted to love this place since this is where my wife and I did our pre-nup photoshoot. That experience was a 5 star. We returned recently to celebrate the birth of our child. This is where my outlook on the resort changed. The staff was great at check-in. We got our room assignment and proceeded to our cottage. This is where things went downhill. First of all, there was a group of people already using all of our outdoor area. Not necessarily a big deal to begin with, but once we entered the room and the condition the fore mentioned added to the problem. We were immediately greeted with a very unclean cottage. It was not a huge problem, but upon opening the pull out bed, we were again greeted with rat poop and then a rat running around the cottage. Went to the front desk to resolve the problem. Offered a different room but would have to change again after the night spent. Offered another room and took it. This room was only slightly cleaner, and we had to request our own cleaning supplies to bring it into a condition we were happy with. The room was still not satisfactory as the drainage was terrible. This entire ordeal took away hours of our enjoyment at the resort. Overall, the nightly stay was a huge disappointment. Go for the day, and I'm sure you will be fine, but beware of an overnight stay.

I am quite satisfied with some of the service in this resort. I wanted to enjoy the beach but I was disappointed with all the rubbish in the seaside and to the beach itself full if plastics, diaper, cans, dried leaf and coconut. I hope the management can give more attention to this feeedback. It seems most of the reviews were all about cleanliness and it wasn't given an action as it is still the same.

The place is average and just like any other resort. Good side: quiet, food is good, fun recreation (banana boat, ufo, bicycle in water), many cottages and bench, wifi vendo (yet overpriced), drinks and liquors available. Bad side: no data signal for SMART and DITO in most areas, no visible lifeguard, shorelines are cleaned only in the morning, no night life, public washroom is not maintained, no aesthetics (design whatsoever)

This resort is a must-see if you're visiting Sarangani, Glan. Generally not crowded, this beach has modern rooms and cottages and good facilities. Also, a pet friendly resort. They have a quiet time from 10:00PM until 6:00AM so all guests are expected to minimize their noise and turn off karaoke during quiet time. 🌊⛱️🫶

Long and unruly queue on the gate to pay the entrance fee. Cottage is air-conditioned but a bit gloomy in vibe. Beach is clean and decent. Wide area with white sand strip and also stony cliffs and kind of "hidden" on the other side of the resort. New big seawater pool is now open. Pool is drained and cleaned nightly and refilled with seawater prior pool opening in the morning.

So happy to spend family day in Isla Jarden. I like the wide green colored pool,the white sand beach,it so amazing and clear. We enjoyed the banana boat,super love the experience.

Good: Perfect location right on the beach. Staff was helpful to get us a duplex last minute. Needs Improvement: Worker accepting payment for the extra guests tried to overcharge us. Rooms were pricey and the toilet didn't flush good.

It is indeed white sand. There are spots along the whole beach line that you can find for excellent shallow water activities for kids and adults alike. And the water is perfect. Some cottages satellite dishes are not working. Some toilet sinks have stoppers that are stuck, so you cant drain it. There is no room service.

The beach are quite good. But pretty sure everyone always find a comfortable place to stay. I’ve been to the resort for a couple of times and I think today is our last day visiting the place. We booked 6 rooms in total to accommodate my family since we are coming 3hrs away from. Toilet are mostly stagnant, has stinky smells and most staffs in the front desk were unattainable and lack of customer service (i am not saying all of them but most of them out there). Front desk staff who entertained us was a bit confused and didn’t explain much about the fees and rules and we ended up losing 800 pesos since we’ve been charge for an entrance fee even we have a room knowing that each room has 2 free entrance fee. (800 is not a big deal but trust matters.) We can recommend the resort but not the staffs and accommodation.

The place is a hidden gem in itself. Pristine blue waters, powdery white sand. I just wish they could take care of the coastline, trash can be found in it. The staff were also courteous, not really the best in terms of being friendly. The public restrooms can also be improved.

Had breakfast, today. Stayed in cottage other times. Very excellent food and excellent service. No room service or take out, dine in restaurant only. Sometimes they have fun water activities like towing large floating conveyance.

The place was very nice, one of the best resort in saranggani province but besides the staffs needs improvement in tooking appointments... I understand also the staff because its not easy to deal with different guests.. and I suggest to improve and organize their management inorder for them to lessen stress...because I understand exactly what they feel...

Reception was not so friendly in assisting/ explaining the rooms that we inquire.they did not even assist us to where the location of our villa(we go villa hopping to see the villa number)on top of that the towel that they gave us was so old and discolored. The room is not that clean the bed is damage.They have a quite hours imposed but no one is implementing, no one is checking and no one is telling those who party till dawn to keep quite as others are taking their sleep. For breakfast;over priced cup of hot water( plastic cup-15 pesos + hot water-5 pesos or you can rent their cup for 5 pesos deposit of 50 pesos).the beach is not what they have advertise,it is full of sharp rock which is not child friendly.

1st time visited the beach when me and my wife visited my friend/kumpare/kumareng Camilo and Xtia who are from Sulallah South Cotabato. From Gensan Airport, we directly wend to the place, travelling almost 1 1/2 hrs and when we arrived, it is a nice and cozy beach for me. The place is really a big area that has a lots of duplex accomodation with ac. The overnight stay for 1room cost Php3,750 pesos. We stayed a bit faraway from the Reception renting Duplex Room 20A and 20B which is also good because its bit quiet to stay. The only thing I notice are the waste of dry woods and coconuts scattered at the beach front cause of weather storms that gives an annoying eye sores 😔😔😔 What really took my attention is the walkway which we hike going to the next place of the beach which offers you more of a scenic view, with big Rocks and a good picture taking as well which I suggest, you really want and dont miss to visit 👍👍👍👍 👍 They are also accepting a day tour if you feel dont want to stay for an overnight and watch this ongoing construction of BIG pool which is in progress now which I know will be a big attraction for this beach resort😍😍😍🏊🏊‍♂️🏊‍♀️❤️❤️❤️

A very relaxing place. You just have to be careful of the rocks when its low tide, But overall its a great place to enjoy your vacation with your family and friends. It also has a great background for photographs.

Daytour might be good!! Clean beach, good bbq area, a lot of trashbins... Overnight: Overpriced. We had a Room good for 4, used it as couple. 4.800 Pesos. Thats an international price for a room in this size... but it is low Philippine quality. Room was full of mosquitos and only usable after they spray pesticide (they did w/o asking, it was included). The Shower, the complete bathroom was not deeply cleaned for month, maybe never. Mirror was more or less blind; everything was ugly and longtime not maintained. We had a front place, the chairs are old, partially broken, all dirty. Tables are made out of metal and wood. Wood was broken, metal was rusty. I need to mention: The Beach is clean, maybe it is cleaned daily, we are witness of beach cleaning. Plastic in the water is not picked up. Visiting the Isla Jardin for a daytour might be fine and affordable. Rooms for overnight are overpriced. We will not come back.

I went here around 5 years ago, and to tell you honestly a lot has changed here. This resort is probably one of the most sought-after resorts in the South. Here are my thoughts: Accommodation: really visitor-friendly, most of the foreign nationals visits here and even extends their vaccay here. The thought of staying here comes to reality by most of the visitors and vacationers. Food: Yummy, food is worth eating. The servings are also generous for people who eats in a medium-ranged tummy. Also, the food is savory at its best. Good food means good receiving in an individual’s tumms. Rooms: Their rooms are undeniably stay above any room accommodations in the south. Good room positions and amenities makes them the best. Beach: Good for both oldies and youngsters. Accessible and anyone can take a beach-trip in just a minute. It is also child friendly because you can see your kids in a short distance. Chika minutes is definitely undisturbed. Other amenities: excellent and a bit pricey. Overall is excellent. Visit here today!

Workers were polite. Location was great, serene. Bathrooms were filthy & smelly. Broken bathroom door as if someone had kicked them. Not enough toiletries. WIFI usage not free. You insert coins & had to stay in front of the post to use the WIFI. No activities offered for kids. Unusable wall TV cuz no remotes. Inadequate food supply knowing it was in a remote location, but you were allowed to bring your own. Broiling area provided. Bring your own supplies.

I rate 3 star for nice space beach line. For the accomodation rate 1 star. Smelly room. Bad toilet fixtures. Not elderly friendly. You to walk 100 meters just to talk to the front desk. You need to call their attention 2 times to cater your needs. Much better you need to ride your car if your rooms is far from the front desk. Simple installation of intercom would solve the issue. No drinnking wayer provided. You have to buy your own.

Great view. Dead corals all over. Not so great waves :(. Great sand. Wide swimming pool. Great for programs and other events. Could be luxurious, if only they could be more systematic. And please, improve when it comes to cleanliness... Doesn't mean, it's at a back wall of the building, you'd just let the grime grow.