HORRIBLE CUSTOMER SERVICE! I bought a lightning earpods and it’s DEFECTIVE (tested it in the store and proven defective by their service center) and suggested to have it fixed by sending it to Singapore and wait for 1-2 f*ckng months processing time than just offer a replacement immediately?! Like WTH?! Felt like i was scammed. Why would you not offer a replacement when the item is proven defective when it’s clearly stated in the Consumer Act of the PH and Standard Exchange Policy of Apple?! They did not even disclose the 7-day replacement warranty, only the 1-year “international” warranty as if I didn’t know what that means. Good thing I called the iStore PH hotline and confirmed to have my replacement the next day. Not sure if they are doing this to other store customers, so beware if you’ll encounter the same scenario. Not even sure if their store policy and protocols are aligned with Apple Global. 🙄 So if you plan to buy an Apple product specifically in this store w/ your hard-earned money, think again. Besides, they’re not the only store that sells legit Apple products.

Last Saturday, my brother left our water bottle at the store. A little late but we went back here to check if it was still there. The staff were very nice and accommodating. Service, 5/5! Thank you gid mga sirs🫶

The service is commendable. very nice and helpful staff esp Ivan. We'll be back soon.

I enjoyed trying the nifty gadgets as Sir Jerry attended to our many inquiries. I learned a lot! Happy for our buddies on their new tool🥰Thank you❤️

Appreciate the assistance. Especially Jerry the one assisted me. Excellent service. Thank you :)

I would rate this store 5 stars because the agents, Ms. Jenny and Sir Ivan, were very accommodating, approachable, and kind. Thank you for your excellent service!

employees are scared to entertain customer. doesnt know how to handle customer complaint and not accomodating. all of them are just inside the room. hiding 😡😡😡

Paul is very accommodating. He assisted us all through out the transaction. Very helpful with our requests and questions. Good job!

They value their customers, excellent job!

Jenny is so accomodating and welcoming to their clients great job!

Very approachable staff!! Kudos to Jerry who did an extra mile explaining the features of our purchased product! Excellent customer service! Thanks Jerry!

Staff are friendly and very accommodating especially Ms Jenny 🙌🏼

Just visited the store to buy a watch and we gladly appreciate John and Kimberly for their help with all our inquiries.

We were just supposed to check for installment plans but ended up buying the macbook we needed as it is on sale!! The staff were really accommodating and the transaction was smooth. We also checked the item in store before leaving. 😊

Had several transactions already with this store and in all instances including the one I had today, the kind of assistance extended by IStore team members is always commendable. Inquiries are answered promptly. Photos are even provided for me to make faster decision what product I need to buy. Online payment facility is also convenient. These days when excellent service and convenience in buying are important for customers, Istore Ayala Capitol Bacolod provides both!

Very good and fast service. Staff is well accommodating and has a pleasing personality.

Customer Friendly and Well approachable, lively, knowledgeable staff, would recommend this branch🫶🏼

The first time I went to ask for the availability of the (Airpods Pro) product and the second time I went to actually purchase it... I had not had any problems with all of my transactions. I was greeted and given excellent customer assistance and everything was so smooth! Thank you, iStore Ayala Bacolod!

Thank you so much iStore Capitol Central Ayala Bacolod! The best customer service! 👍🏻

Accomodating and friendly staff with fast customer service. There was a minor issue with my receipt but it was resolved quickly. Thank you 😊

The most approachable Apple store in Ayala Mall Bacolod with Amazing, kind and beautiful staff helpful service provider. This Store is highly recommended for their quality products.❣️

Highly satisfied with their customer service.

Staffs are accomodating and nice. Thank you

Thank you assisting with my macbook air!

Fast and fantastic purchase experience.

The staff are accommodating and very friendly. Thank you for your great service!

The two female employees are friendly and accommodating. They gave my daughter advice and assistance with her new iPhone 13 🙂

Im highly satisfied with my experience in Apply store Ayala. Edison Paul was the one who assist us with the product that we purchase. He explained well regarding the warranty and the product. Thank you so much!