Be warned! Do your own leg work to make sure it’s in network. If I could give this location a negative star I would. My PCP referred me over two months ago. At the time of my appointment I was told I was out of network when previously they had assured me they had everything in order for my appointment and that my insurance was covered. TWO months they had to verify everything, but they waited until the literal time of my of my appointment to tell me it wasn’t covered. When your walking through fertility, two months is precious time. The office ladies were nice enough, but clearly the office organization and communication needs work. I had to send my records multiple times and babysit the process to make sure they had everything only to find out- it was just a giant waste of time.

I’m really disappointed in how I was handled as a potential new patient. I called, set up an appointment and gave my insurance information to the lady when my appointment was set. Two weeks later, I get a call from their office, specifically from a lady named Annabelle, who said that they have to cancel my appointment because they're not “in my network”. This was the day before my appointment. I called back and mentioned that I was confused. “On your website it says that you take United health care" (which is my insurance provider). Annabelle says “yep”, I replied, “ok. but not my plan? Which plans do you accept?” Annabelle then tells me that I need to call around and figure it out myself. Wow! So very unhelpful. I don’t know what she’s going through, but she was not very nice or helpful. Is it against the law to tell a potential new patient what insurance plans a doctor’s office accepts? Please tell me, if it is! I was 100% willing to change insurance plans to be accepted by their facility before my unfriendly experience with Annabelle, that’s why I asked her what insurance plans they will accept. Even on their website when you click “united health care” it says “we work with your insurance” which was 100% NOT the case. Don’t waste your time with this place and their unhelpful staff. Also, why call the day before my appointment? When for the past two weeks I could have been looking for another provider.

I have been going to Bella Women’s Care for two years now. I have never had a bad experience until today. The front desk is always efficient, friendly, etc. The doctor I always see is Dr. Yanklowitz. She is one of the best I have seen. Always quick to answer questions, on time, etc. Today however; I saw a nurse practitioner instead of a doctor. Ms. Mainville was hostile the second she came in the room. I was having a part of me examined & she lectured me, didn’t answer any questions I had, & made me feel like my appointment was pointless. The appointment lasted a total of 5 minutes, with 3 of it being when the previous nurse practitioner took my vitals. I am extremely disappointed in my experience & the money I spent to get examined. Don’t know if I will be returning but if I do, I will make sure to request to not have Ms. Mainville ( I would suggest if you’re reading this deciding to go to do the same).

I was with Bella Womens care (now Womens care) to attempt a VBAC. When I would bring anything up with all but one provider, I was immediately dismissed and ignored. Particularly by Bethany, I requested to not be seen by her but somehow I kept getting appointments with her. I had to be my own strong advocate, it was very difficult to bring up concerns and questions. I was also being strongly discouraged to attempt a trial of labor because of my baby's size. The major concern that led me to leave was about pre-eclampsia. My concern of pre-eclampsia was being ignored. So I switched providers about 3 weeks ago (4 weeks before my due date). Turns out I did have pre-eclampsia, I was just induced and had a successful VBAC with no issues. On the records side, my new provider requested all my records and they were never received. Even during my induction this practice failed to communicate to my new provider and send the records. It's really a shame, I wasn't going to write this bad of a review but after hearing how they didn't even send my records over to the new provider AND I had an undiagnosed pre-eclampsia...I thought I needed to let people know The only provider I 100% felt heard by was Dr. T, and he is retiring. Another plus, the new front office staff are wonderful and as compassionate as they can be.

I had the worst experiences here when i was pregnant. When we first came in they were very plesant met with the doctor and he was nice. They insisted on collecting a birth package upfront and that it would cover everything outside of the hospital and if the insurance covered all of their charges (we have good insurance) that they would refund. Fast forward to every appointment we waited nearly an hour and never saw the doctor again only nurse after nurse. We signed up after meeting the doctor not to then meet a different nurse every visit. Fast forward to delivery, we were at the hospital waiting for a while for the oncall midwife from bella who showed up to late to help and the doctor from the hospital delivered. What is the point of having a team of midwives and doctors if they cant even show up ontime and we had to have the hospital deliver anyway. Now we get to the billing and low and behold our insurance covered everything and they are hanging up on us when we call their billing. They also changed their name from Bella Women's Care to Women's Care this year which is suspicious.

Says they close for lunch at 12 open back up at 1 it's currently 1:09 im knocking in the door can hear people, calling no one responds. This place is getting worse and worse. I keep asking for a midwife. They keep sticking me w random doctors. For delivery you get whoever available may it be a midwife or not. May you have met the person or not. They push themselves on you. I'm not sure where doctor Higley came from but I keep getting appointments with him. He doesn't know the first thing about being a midwife or myself. Keeps suggesting ibuprofen. Ten weeks left and will not be going back. A stranger will not be delivering my baby.

They charge me before my baby delivery. after I got my insurance bill, my responsibility is $0 . But after 6 month. I still didn’t got my money back. And the bill department lady very unprofessional. ——Meiyun Mills. Please return my money or I let my lawyer suit you.

I've been a patient of Dr. Jeffrey Higley since 2018. Following an infertility journey, I was referred to him by an endocrinologist who is good friends with him and Dr Higley has been my Doctor ever since. He's been the best Doctor I've ever come across. He saw me during my pregnancies, delivered my children who's picture is on their website, has performed surgeries on me. He always remembers me because of my exciting story, along with the amazing old front desk staff who are no longer front desk (Armenia, Liz) . Recently, I found out I'm pregnant again and excited, I call to make an appointment with hopes of Dr Higley being my Provider again. Front desk Jessica immediately dismissed my request to see him. She stated I'll be placed with different Doctors throughout the pregnancy and there's no say on who will be on call the day of delivery. I told her I had no problem seeing him for my past pregnancies and I was told "well that was when this was Bella womens, we are Womens care now and things changed". After years and years of loyalty and absolutely loving this clinic, all it takes is a bad few apples to ruin it for everyone.

I was referred to this place in 2020 and I walked in on-time and ready to go. None of the front office even bothered to look up, instead carrying on speaking in Spanish about personal matters. (I am white - perhaps they assumed I didn't understand their conversation. They were discussing weekend plans and what they were ordering for lunch.) I stood at the counter, waiting to check in and was treated with contempt, as if I were interrupting their party. But, I proceeded anyway. After finally saying, "Excuse me, I am here for my appointment," I was finally begrudgingly handed a clipboard of papers to fill out. When I handed it back, I was, once again, not acknowledged. I went and sat down and my appointment time came and went. Now, I understand sometimes places are running behind, so that's fine. But no-one communicated to me how long it would be, or acknowledged they were running late. After finally being taken back to the room, I was left alone for a long time, chilly, and now a good hour past my time. I had to be back to work so I left. Today, I decided to call them again, having received yet another referral from my doctor's office. (I hadn't rescheduled elsewhere because of COVID-19 and not wanting to be exposed.) As soon as I called, once again, I was talked down to by Maricel. I asked, "I think I've been there before. Have I been there before? Are you guys in an older building with an older style waiting area?" I didn't mean anything negative by the description - it was simply a description. But somehow Maricel got offended and snottily replied, "No! That's not us!" Well, I Googled as I was speaking to her and it absolutely IS them. I asked her, "Have I been there before, Maricel?" and before I could give her my information, she said, "I don't know. Because I don't know who you are!" Well, if you'd let me finish, I would have been happy to provide you that information. Plus, lots of offices these days have caller ID, so I thought perhaps she already knew my info. I never received services but who needs to be treated so rudely by the people who are your first contact with a business? Were I the owner of that business I'd set up recordings and figure out who is happy to be working and who is not, and remove the rude ones. I have great insurance and I need lots of services but it won't be being preformed at Bella Women's Care!

Dr. Jeffrey Higley delivered my twin boys back in September he was a great doctor, I would recommend him to anyone I know. On the the other hand though I know it's been a while but Dr teranchi? I don't know how to spell his last name he came across as rude... He asked me why I chose him as a doctor and I mentioned my sister refered me to him...well his words were "just because your sister refered you to me it doesn't mean you have to see me". I was on the last week's of my pregnancy and that made me feel like he didn't want to help me. I just think that if you are Dr you should be kinder to people. Thank you Dr Higley my boys are healthy and beautiful.

Dr Teranchi has been my OBGYN for 26 years ..He is absolutely amazing. However both of his receptionist Melissa and Jessica are incapable of running the front counter.I had an appointment yesterday 10/04/23 at 330pm. I signed in and was not call until 445pm and was asked if I was waiting to be seen. I was turned away as they both tell me I would have to reschedule because the doctors have already left for the day. My name had been crossed out on the roster like I had been seen already. So disappointing.

I had an 10am appointment, and they sent notifications to show up 15 minutes earlier, so I did arrive at 9:45am. I didn’t get called until 10:30am. And I sat in room to myself until after 11am when a provider showed up.

I came here for my first born child and enjoyed the service I was offered enough to come back for my 2nd. I scheduled my first appointment and for some reason the address online brought me to the wrong place. I wasted time and gas to make my appointment and I called them to let them know I was lost twice and asked for an address and all the girl said was “suite 150”. Found a suite 150 and it wasn’t theirs. Lovely. They refused to see me because I wasn’t gonna make the 15 minute grace period. Wasted time and gas. I’ll be going elsewhere. Hope Bella’s finds a better face to represent their company.

Front desk girl I didn’t catch her name but it is sad to say that she ruined it for the whole place the doctors themselves are very nice and professional but the front desk needs work! It was like a high school girl was trying to fight me! She could of communicated with me better instead she got me upset made me cry and she didn’t seem to care that I was a pregnant woman crying shaken on how badly I was treated she keep going and going and going!!! A professional would of said I understand stayed quiet and move on not keep picking at the pregnant lady for coming in 2 min late and that was 2min it took from the parking to the front desk. From the other reviews I have read seem like everyone is complaining about the front desk girls!! Please take these complaints seriously and do something about the front desk girls they ruin it for everyone else there!!I will not be coming here again never felt so bullied and humiliated in my life. The manager was very nice I wish I would of catches her name.

I went to Bella womens care from august 2021 to delivery in April 2022 and had no issue whatsoever with any aspect of this office. I was very concerned about being discriminated against because of my size but that never came up. I saw all providers and liked all of them, they made sure all my questions were answered and I never felt rushed. I never waited more than ten mins for any appointment. It did suck when I had appts right after their lunch and came 10 mins early but couldn’t get in the building especially when I was saving my pee for the pee test lol!