The front receptionist two Hispanic women were the worst I have ever dealt with in a medical office profession. They not only were accusing me for some one else’s bills but also were arguing with me in front of other patients. They were talking about my health information in-front of everyone in the doctors office. Which is a stick violation of my HIPPA rights. This was the worst visit i have ever have and now never want to go back to this office. I would not recommend anyone to go to this office. Front staff has no manners and I could still hear them whispering to themselves because I was trying to make it clear that I had no prior bill. At the end of the of it it turns out I had no bill under my name and never was given an apology either. Worst experience ever

The receptionists are all very rude and don’t have any skill in communication. Takes them hours to pick up the phone, I’ve had to call several times and wait long periods of time just to get an answer. Would not recommend.

Absolutely horrendous customer service here. My experience from past visits is pretty awful, as they will keep you on hold for exceedingly long periods of time, when you're just calling to get your results. Today, I tried calling at 12:30 to schedule an appointment, and some smug-sounding voicemail stating the "office is currently closed" greeted me. Just tried calling again at 1:11, and the same thing. Uh...no! According to the posted office hours online, the office closes at 5! "Currently closed" in the middle of the day is a downright joke. Even if they were on lunch, good customer service would dictate they still have someone answer the phones. I would suggest going elsewhere for your healthcare needs.

I like Cathy and Jason but the pulmonologist I had been seeing started working only in the icu. Well anyways I called the office because I’ve been on steroid therapy for many years now n hasn’t been weened off yet. I let messages letting the medical assistant know that I needed my medicine that he was giving. Well almost a week now and still no call. I’m very disappointed in them.

The worst place to go. They don’t communicate with each other about patient care. They don’t remember what they told you and then make it your fault when you try and do what they said. And they forget to put I. Lab orders, or call med refills, and they don’t follow up with the patient about lab results. They can take 3 days to follow up if they do . The front desk workers are also disrespectful. I’m leaving IMS and finding a new doctor. Awful, awful place.

I would give 0 stars but then I can’t leave a review. It’s frustrating calling a doctors office two days in a row for an appointment and no answer, sent to answering machine with a filled box so I just get hung up on. Tired of hearing over the phone excuses then when I get there to the office and they’re entertaining themselves on a personal phone call instead of taking care of the actual patient calls

Worst place you could come. They just care about the money not the patient. Like the other comments say worst costumer service anyone could have. Called multiple times, went in person and they refused to correct my billing which they were the ones that mest up but cannot admit to their own mistakes. Instead I get if you want to talk to a provider about your billing you need to pay your copay… trust me stay out of this business if you don’t want to end up with a bill, which my procedure it’s covered 100% by my insurance but this facility is money hungry.

They have been good to us. They do sometimes run a little late, but they do not charge you if you run a little late. I get there early because I do not like being late. If the person who was in front of me has not shown up yet sometimes they are able to get me in. That does not happen often. I have been pleased with their customer service. If I have questions I can call and they help me with my answers. Today I called and the lady was nice and found out what I needed to know. She put me on hold and I just had to be patient while she checked on my question. She got right back to me and was very helpful. Thank you. I have been going to them for over 4 years now. NM