1/5 Phoenix A. 1 year ago on Google
We
had
an
unfortunate
experience
at
Dick’s
Hideaway
tonight
(2/23/2023).
We
arrived
at
approximately
8:15
PM
and
were
seated
after
a
20
min
wait.
The
waiter
took
our
drink
and
appetizer
order.
Our
drinks
arrived
quickly.
After
an
excessive….EXCESSIVE
WAIT….our
appetizer
arrived.
We
watched
the
kitchen
prepare
and
serve
at
least
22
meals
during
this
time.
There
was
a
large
party.
It’s
understandable
that
the
kitchen
might
get
backed
up,
but
not
one
person
offered
to
refill
drinks,
take
our
order,
or
apologize
for
the
wait
times,
or
even
acknowledge
we
had
not
yet
placed
an
order
for
our
entrees.
Any
acknowledgment
that
the
staff
was
struggling,
the
kitchen
was
overwhelmed,
a
drink
on
the
house,
or
any
other
service
recovery
attempt
would
have
been
appreciated.
After
most
of
the
restaurant
cleared
out….at
9:49
pm
a
wait
person
placed
our
order.
The
patrons
next
to
us
who
arrived
after
us
were
enjoying
their
entrees
and
finishing
up
their
meals.
We
left
at
10:45pm.
This
was
a
customer
service
disaster.
We
eat
out
5
to
7
nights
a
week.
We
enjoy
Dick’s
Hideaway
several
times
a
month.
The
food
is
fantastic,
but
the
service
is
PISS
POOR
when
the
regular
manger
is
not
present.
We
are
going
to
pause
on
attending
this
favorite
spot
until
they
get
the
service
challenges
handled.
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