Featured Reviews


Frequently mentioned in reviews: room (68) hotel (45) stay (31) desk (28) staff (26) front (24) rooms (24) pool (24) great (18) airport (17)
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  • 1/5 adrienne g. 5 months ago on Google
    ******EDIT****** I originally didn’t type the incident that occurred, I just posted the title and the photos/videos. However, since the hotel responded calling me a liar, I would like to further elaborate. I checked into this hotel around midnight 10/16-17. The hotel was a suite paid for by my employer. I sit on one bed, and grab a pillow to support myself only to find what i thought was lint and went to pinch it away. Only to realize that it was a bug on the pillow. I then decided to inspect the mattress. When i peel back the covers and mattress pad,i see the dead bugs and two more that were alive (that i recorded in the pictures and video below). I contacted the front desk and he said he’d send someone up with a new room key. 30-45 mins later, nobody came, so i grabbed all of my belongings and went to the lobby. The lobby was empty and the front desk guy said he didn’t send anyone up and that there are no more rooms. I waited another 20 mins before he magically found a room for me. I get to the next room which had no bugs, but hair and dried blood on the sheets. I chose to keep this room and not sleep in the bed since my stay was now less than 7 hrs. I tried to speak with a manager in the morning because I didn’t want anyone else given the room. The manager wasn’t apologetic and kept telling me I was making “claims” and she’d flag the room to get inspected. I told her about nobody coming to the room to see the bugs and she told me it’s their protocol for the employee to NOT come up when a claim is made so that they’re not affected.(affect the customer not the employee) She then got agitated and asked me what I wanted from the situation and i told her to keep people out of the room and to investigate it. She claimed she would and we hung up. SHE NEVER ASKED FOR MY INFO TO FOLLOW UP ON THE INVESTIGATION. Therefore, the hotel NEVER contacted me personally. I contacted my employer in the event that i DID come in contact with bed bugs, so that I wasn’t put in contact with other people. So I’m sure my company contacted the hotel. I STAND FIRM IN MY STATEMENT THAT THERE WERE BUGS IN MY BED. While your investigation has cleared you of bed bugs, it doesn’t negate the bugs that were in the bed in my suite. Nobody came to assist me nor investigate while the incident was happening. I’m glad you don’t have bed bugs but I’m sure none of your guests including myself pay to have your bugs accompany us in your bedding. Disgusting accommodations and disgusting accusation. Do better Hilton. Bed bugs. 10/16/2023-10/17/2023 . Room 231
    2 people found this review helpful 👍

  • 1/5 Deandrea T. 1 year ago on Google
    Room was not clean. Hairs from previous guests were in the bed. Had to request a new room. The hot water went out on my last day. Hotel is old with minor upgrades and not a fan of entering room from the outside. Also, the elevator was broken. Please spare yourself the hassle and stay elsewhere.
    2 people found this review helpful 👍

  • 1/5 Michelle L. 1 year ago on Google
    Currently stuck here now for another couple days. Made my reservation, picked out my room and because of flight changes and cancels we got here 7 hrs after our planned time and our reservation was canceled. This morning I asked housekeeping for towels cause she was on my floor and was told NO and to call the front desk. No time, had to go. My daughter got sick in the car ride home and I had to drag her into the lobby for towels. Get back to the newly assigned room to find I have no hot water to wash my daughter or myself. When I got here the girl was amazing. Front desk guy with the towels, totally cool and both customer service 100% As far as the hotel, don't waste your money like I did. This is supposed to be vacation for us and I started it in tears in the lobby of this hotel.
    2 people found this review helpful 👍

  • 5/5 Chloe A. 1 year ago on Google
    We arrived Monday 6 hours before check in due to our flight. They were so accommodating and got us checked in early and let us have access to the pool. Shuttle driver was so sweet! And the front desk were very kind (the cookies are the best, you get only one during check in). Hotel wasn’t too far from areas if you have a car or don’t mind getting Ubers. Not walking distance from much though! Pool was very clean along with the room! Restaurant has certain hours for only breakfast and dinner (food is great!). Our flight didn’t leave until past checkout on Friday and they were able to hold our luggage while we could still have access to the pool and bathrooms. Over all good experience and wonderful staff who are very accommodating. Would stay again.
    2 people found this review helpful 👍

  • 1/5 Tina H. 1 year ago on Google
    My honest opinion is zero stars. When checking in the front desk gal (young gal, dark complexion with long braids) was very rude, even answered a call and resolved their issue while I was standing there to check in.( Apparently phone calls take first priority) She completed the check in and I asked about the ability to have clothes washed, she told me to ask the Bell man as "he has worked there longer and would know!" We then proceeded to our room, upon entering we were hit with the smell of smoke. We went back and ask if we could switch rooms, with great attitude and answering ANOTHER call before finishing our solution, she eventually switched us rooms. However the second room was in the same condition, despite her confirming it was a non-smoking hotel. (Witnessed guests smoking on the third floor outside their door in the walkway, forcing anyone walking by to pass through their cigarette smoke path.) At this point with the rude customer service and unsanitary rooms, I was no longer comfortable staying and therefore we left. I have been a Hilton Honors member for 10 years and have never experience such a rude encounter, I can't believe this location is even affiliated with Hilton. I would NOT recommend staying there ever. I will say, the Bell man who answered our questions was very kind and even walked us to the laundry room & pointed to our room so we knew how close it was. He was the ONLY good thing about this location.
    2 people found this review helpful 👍

  • 1/5 Jessica V. 2 years ago on Google
    I was so excited to stay at the double tree because normally it is a wonderful experience - this hotel completely misses the mark. The building is a motel design with doors on the outside, you have to walk through an atrium and take a an elevator (that has no air conditioning) to your floor where you walk outside to your room. The rooms are old and not of typical three star rating. I asked the front desk to address our AC as it was not working and all they did was put a fan in the room. The AC was never fixed and we were never offered a room with a working AC. Bed and pillows are extremely uncomfortable. And the most disappointing was they missed the mark on the cookie!!! For a double tree this is unacceptable - the first day our cookies were burnt to a crisp, second morning I was told they didn’t have any cookies and then when we came back I was told they still didn’t have any but did have some when I was told no earlier. Then I met a guy in the hot elevator that said his cookie was also burnt on arrival. The third day at 1030am, they still had no cookies. The sign says “your cookie awaits you” - well, I guess we will forever be waiting. I don’t know what is going on at this double tree or why it is significantly of a much lower caliber than the Hilton double tree standards and customer expectations. Summation of this hotel: lipstick on a very old pig!
    1 person found this review helpful 👍

  • 4/5 Emily 8 months ago on Google
    The rooms are decent. Not terrible, not great. They’re sort of updated, but broken. The shelf in the bathroom was falling off the wall and the closet light wouldn’t turn off. Most staff I interacted with was great. Especially Antonia who was running a very busy front desk by herself and still kept calm and friendly. The two guys in the bar were also awesome. The pool and fitness center are great. The location isn’t the best, but did seem like a good central location to go elsewhere if you have a car.
    1 person found this review helpful 👍

  • 3/5 Sumayah S. 7 months ago on Google
    The layout is unique but it's really bad to get some good rest considering the rooms are centered around a pool and there isn't much insulation from hearing kids screaming in the evening. Probably more of a family friendly hotel than for a person who is coming from the airport and wants to rest. The front desk was great though and the cookies were a cute little treat!
    1 person found this review helpful 👍

  • 2/5 Al M. 1 year ago on Google
    Very poor experience with some of the front desk staff the entire stay. Not very hospitable or welcoming of a loyal Diamond member. Every day there seemed to be an issue of some sort, be it noise at night, no pool towels, or no coffee pods being delivered. Then they decided to try and charge me $40 for a late checkout when I'd already vacated the room. Have never felt so poorly treated at a hotel before. Breakfast and the staff there helps bring this rating up.
    1 person found this review helpful 👍

  • 1/5 Zack S. 1 year ago on Google
    We will not be back. The hotel is nice when you walk in. The room was decent, but our room was never fully stocked from the moment we step in.We checked in on a Friday evening 3/23. To get to our room there is a view of the pool and hot tub. There was a group in the hot tub blasting music, smoking and drinking while in the hot tub. Gross. This went on for hours. We were only stocked with a half a roll of toilet paper. We called to get another roll and it took two hours and another call to get one. We asked for another pillow, they came with towels instead and said they would be back with a pillow. Never came back. There was no garbage bags in the room, no liners even in the cans from the beginning. The tissue box was never filled from the get go. We Got tired for calling because are room was never stocked in the first place! The bed was like sleeping on concrete. The view of the pool from our room showed how dirty it was. The deep end of the pool floor was brown. The hoarding part of the hot tub went on through the weekend. After seeing the pool we weren’t interested any way. We were there for spring training. As much as you pay to stay, this was very disappointing. We will definitely steer clear of this place next time.
    1 person found this review helpful 👍

  • 4/5 Reviewer 1 year ago on Google
    The room itself was spacious and clean! We loved the separate living arrangements. The staff was overall friendly. The food in the restaurant was delicious and staff again friendly. Automatic gratuities seemed excessive though. We always tip! Quiet room! Con: NO housekeeping. The covid excuse only goes so far. Trash piled in our rooms is really disgusting and having to go ask for towels daily. We had to ask for towels our first night. I'd rather hear we are trying to hire more staff than covid. This is probably a cost saving measure on the hotel but it does effect customers as others have stated.
    1 person found this review helpful 👍

  • 5/5 uma n. 1 year ago on Google
    My biggest issues were with the lights going off in the bathroom since they were on a timer. And the front desk staff were not friendly or empathetic when we asked for extra water after coming in 7 hours out of town, and when we wanted a little soap and scrubber to clean our coffee tumblers. I would suggest keeping such things to give complimentary. Otherwise, the resort was beautiful, well-maintained and well-designed. I loved how the parking, elevators and gates were close to wherever your rooms were. Decorations and pool and hot tub were pretty too. Food overpriced and mediocre.
    1 person found this review helpful 👍

  • 1/5 Mallory W. 5 months ago on Google
    Those are definitely bed bugs and for them to insinuate that they aren’t is delirious. I would contact corporate rather than speaking to the owner as they will defend the property cleanliness or lack there of just to avoid the negative press. I stayed there once and felt as if I was in a i town suites or a low budget hotel. I refuse to stay there again.
    1 person found this review helpful 👍

  • 1/5 Kel S. 1 year ago on Google
    When we got to the lobby is was very nice and clean. But when we got to our room we were immediately disappointed. The room was not clean. There was still hair in the shower, stuff in the sink and the blankets and sheets had small stains and holes in them. We were only staying one night, before we flew out of town. If we were planning a longer stay we would have canceled and found a different hotel. We were really disappointed for the amount of money we paid for the night and the quality of the room. The beds/sofa bed were very uncomfortable. The AC only blows into the living area and not the actual bedroom. Also, we would not recommendation the Brix restaurant We got a to go order with 2 items and the automatically attached an 18% gratuity to our bill. They need to be upfront, if they are going to do that to to go orders. Overall, if they put the same amount of money into their lobby as their rooms, this would be a completely different review.
    1 person found this review helpful 👍

  • 5/5 Amanda M. 1 year ago on Google
    AMAZING HOTEL! The staff are absolutely amazing and kind, the rooms are clean and beautiful. We went swimming and the pool was warm but like perfect for the outside temperature. We felt safe here and it was gorgeous. Only con I could come up with is that you don't get a complimentary breakfast and with the price I kind of hoped for that. But don't let that be a deal breaker.
    1 person found this review helpful 👍

  • 5/5 Cristina 2 years ago on Google
    Super pleased with the suite we had! Having the little living room separate from the bedroom was really nice. The warm cookies at check-in were a nice little treat after a long day of traveling. Yeah, the building itself looks a little vintage, but it's cool. Gives it character. We didn't use the pool, but it looked inviting, as did the hot tub. We got dinner from the attached restaurant, which was very convenient and surprisingly delicious. If you like Bleu cheese, get the burger! The turkey sandwich was also tasty!
    1 person found this review helpful 👍

  • 5/5 Craig D. 2 years ago on Google
    One of the beast meals I've had in a long time. The beef spare rib literally was falling off the bone. The mashed potatoes were creamy and delicious. The Salomon was cooked to perfection, the Vegetables were cooked to perfection. When I come back to Phoenix I will be stopping by here for these delicious meals!!!
    1 person found this review helpful 👍

  • 4/5 Troy B. 2 years ago on Google
    I had stayed at the hotel for 2 weeks for work. The front desk staff were excellent. The room was large, clean, and comfortable. The air conditioning worked like a charm. Please, please, please try the cookie, it's the best.
    1 person found this review helpful 👍

  • 3/5 Chris W. 4 months ago on Google
    I honestly love this hotel and enjoyed my mother staying for my birthday. But the hotel airport shuttle is HORRENDOUS. They will keep you forever waiting at the airport in the heat. Then the front desk will be agitated but the full circuit of the hotel to airport to hotel should be 10-15 minutes but instead it takes an hour to get picked up sometimes. That alone i can not give this place a full 5 stars. However once you GET to the hotel it's pretty legit.
    1 person found this review helpful 👍

  • 4/5 Sunny O. 5 months ago on Google
    I got a good deal, so I got at room on the ground floor near swimming pool where the walk walk is not that great. However, I like the spacious loving room and separate bedroom. Ground floor no view, but I like that Hilton has lots of PLUGS and food WIFI. It’s airport hotel not the city center hotels.

  • 2/5 Honest & T. 6 months ago on Google
    This hotel is sub-par. The hotel rooms were updated, but several had non working air conditioners which may not pose a problem for some but the Temps ranged from 105-116 during the stay the last week of August. The conference rooms were extremely cold and the air was blasting which makes it quite uncomfortable while being in there for 8 hours plus. The rooms are accessed from outside which reminds you of a motel. If you like to have your blinds open, just be aware people will be walking right past your window. The beds are uncomfortable and my first room had a non working air conditioner and the second room had air, but also bugs. Despite the staff being friendly. I will not be returning.

  • 1/5 Nicholas M. 3 months ago on Google New
    I recently had a disappointing experience with the customer service at this establishment. Despite receiving a confirmation email for our online booking, we encountered issues when we reached out for additional information. Unfortunately, our calls were disconnected twice, and on our third attempt, we were informed abruptly that the hotel was fully booked. What compounded our frustration was not just the inconvenience, but the manner in which we were addressed. The staff member we spoke to displayed a level of rudeness that was both surprising and unwarranted. He raised his voice and implied that the booking mishap was our fault, despite evidence of our confirmed reservation. While I understand that everyone can have a challenging day, the level of discourtesy we experienced was unacceptable. It is regrettable that this incident has influenced our decision, but under these circumstances, we feel compelled to reconsider future stays at this hotel. Customer service is crucial in the hospitality industry, and unfortunately, our experience fell far short of expectations.

  • 5/5 Kiara W. 8 months ago on Google
    I absolutely enjoyed my stay here, my room was beautiful, everything was peaceful and quiet, the staff here was extremely friendly and helpful, especially Antonia. She was great, she constantly made sure that I was enjoying my stay and she was very welcoming and always had a smile on her face. One thing I will say is that I asked for towels twice and never received them, I wound up having to reuse old towels. This hotel definitely the best place to stay for first timers traveling to Phoenix, I felt very safe and I loved that room service was offered as a option. The next time I visit I’ll definitely be staying here, I highly recommend

  • 1/5 Blaze S. 6 months ago on Google
    I enjoy Hilton hotels. But the free cookie could not make up for the terribleness of the air conditioning in Arizona. I found it colder in the elevators than my room. If a ceiling fan were to be installed, i would have a different rating.

  • 4/5 Rashdie C. 2 years ago on Google
    The room was very good. Big and newly renovated. The outside needs undated or at the very least a good cleaning. The ice machines were very dirty. Close to the airport. They have a shuttle and you can easily Uber to every where.

  • 3/5 Shronda J. 6 months ago on Google
    The room was fine with great views. The grounds staff was friendly and professional. There was some type of conference during our stay, so parking was a little bit of a walk. It was quiet but close to the airport. Room 405 was not close to pool. The pool was inviting but a little too hot outside for us. We saw the gym, the restaurant and laundry but did not use them. We went to the front desk while exiting one day to ask for a roll of tissue and a box of Kleenex. The young lady wrote it down in some type of book but they never brought it by time we returned that evening. Went back to the front desk with the same request. This time while out and about we bought a 4 pack of tissue and a box of Kleenex from a local Walmart. I couldn’t get past not receiving a roll of tissue at request as when we arrived we started with half a roll and the box of Kleenex was already on the colored tissues indicating it was at the end. 2 separate request 2 separate days.

  • 2/5 Anessa E. 6 months ago on Google
    I’m going to preface this review by saying I worked at a hotel for 4 years and I doubt that much has changed in a year; however, I did not work with the Hilton brand so maybe it’s just a difference in standards. We’ll just work our way from bad to good. First, the shower in 409 would sputter when on for about 5-10 minutes, a decent amount of chairs in the pool area were ripped to the point where they’re a potential tripping hazard if someone were to get they’re leg stuck when getting up, the pool wasn’t cleaned until the morning so there were many times where alcohol and glasses were near the pool because the pool hadn’t been picked up yet, and finally the garbage closest to the lobby is in direct sunlight for most of the day meaning you get hit with the smell of hot, rotting garbage when coming in and out. All of these things are minor in themselves but added up to the point where I asked if I could check-out a few days early. Now I had asked past check-out time so I told the desk I understand paying for the rest of the night/day, but not for the 2 extra days that would be unused. They stated that due to policy I would still be charged for the entire stay regardless of when I check-out so I ended up just staying. I understand the staff can’t do anything about policy so I’m not upset there. Please just keep that in mind when booking with them. After I had officially checked out for my stay, I was called once while boarding my flight home. Unfortunately, I couldn’t answer and figured they would leave a voicemail if it was something important or pertaining to my stay; however, I never received one. The next day, I saw that they had charged me a $30 late check-out fee and then had decided I didn’t actually leave at all and charge me for an entire extra night on top of the fee. Assuming that this was a mistake, I reached out to their billing department with no luck. After rating the hotel poorly, I received a message from the assistant front desk manager asking what had happened that made the stay poor and to reach out by calling the hotel. I responded to let them know I was having an issue with my bill and had reached out but never received a callback. They then answered saying the charges were correct and they had determined that I didn’t leave on time. I responded explaining that I had physically handed my keys over to the desk at 11:45am and was on their shuttle by 12:05 to get back to the airport which is within the noon check-out time. I also explained that had housekeeping checked, it would’ve been obvious that no one was using the room since I pulled all the sheets and towels I had used and put them in a pile in the living area to make it easier for housekeeping to grab. I also said I would send photo I.D that they could verify with the cameras if needed to prove my story. After receiving timely responses before stating the facts of the matter, I then received no response back even after reaching out again the next day. I think when you’re accusing people of being in a room past the time they were supposed to be out, it is courtesy to leave a voicemail letting them know you see they’re still in need of the room so that mistakes like this don’t happen or to at least respond after accusing your guests of not checking out. Maybe that’s just a courtesy other hotel brands have though. Overall, the stay was not great; however, I would like to note that the front desk staff I encountered, as well as the staff with maintenance and housekeeping, were all exceptionally kind and helpful with any questions I had.

  • 4/5 M. M. 5 months ago on Google
    Within minutes of the airport. The hotel is amongst commercial buildings and businesses so easily missed. Had early morning flight stayed night prior, so I wouldn't have to get up earlier than wanting to. Only one woman handling the desk, which 6 calls on hold, plus getting us checked in, and another could. Hotel should have at least one more staff member there to assist or even someone just answering phones. Property was nice, rooms were spacious and not outdated. Also found that with booking through them ahead of time they have 7 day parking for you, so you can save yourself a little instead of parking at the airport.

  • 4/5 Colt R. 3 months ago on Google New
    This hotel impresses with its strategic location near the airport, making it a convenient choice for travelers. The staff members are consistently friendly, providing a welcoming atmosphere that instantly makes guests feel at home. The rooms are a highlight - spacious and impeccably maintained, offering a comfortable retreat for rest and relaxation. However, there's room for improvement when it comes to amenities, particularly the lack of a dedicated coffee or espresso shop on site. This is a bit of a disappointment for those who enjoy starting their day with a quality cup of joe. Despite this, the hotel still maintains a high standard of service and comfort.

  • 5/5 J. M. 3 months ago on Google New
    Nice property, clean rooms..Extremely friendly staff..parking is free..there is a nice pool area as well.. The restaurant is nice but a bit pricey and on par with hotel restaurants on average.. All of the staff I encountered were extremely helpful and friendly. This hotel is a nice DoubleTree and close to the airport and has a free shuttle as well. There are food options for outside food but use google maps for locations that are close by but nothing within walking distance.. Good rates and nice hotel..give it a shot when researching places to stay in Phoenix.

  • 2/5 Seva B. 2 months ago on Google New
    The only positive was a relatively soundproof room compared to other hotels. Negative: - dirty top sheet in the bed, looked like a blood stain that didn’t wash out - dirty microwave - extremely rude security guard named “Naulty” who yelled and swore at us when we were loading bags into our vehicle at the main entrance - hot tub with non-functioning jets that weren’t fixed in the 3 nights we stayed there There is lots of choice in Phoenix and I won’t stay here again! PS: to respond to the hotel’s comment, we did turn on the jet timer, and called the front desk twice about it.

  • 4/5 Chris Y. 2 months ago on Google New
    We stayed here while attending a Sun's game. One block away from Light rail stop. We had a queen suite (2 queen beds and sofa sleeper). Very large room. Modern rooms for an older airport hotel that is over 30 years old. Better rates than staying downtown.

  • 1/5 Mursal24 11 months ago on Google
    I stayed here 3 months ago and honestly I’m still traumatized by how dirty the blankets were. I have never experienced anything like this before. 3 months later it’s still in my head, I can’t get it off. I wish I notified the front clerk but I didn’t have time, I arrived late around 3:00 am because my flight was delayed many times. I was so tired because i was stranded at the airport for hours and in the next morning I had to rush out for a meeting. Overall the Hilton is nice, I didn’t experience everything since my stay was for one night. I loved the location of the Hilton but I hope in the future they clean their blankets for the next customer. I would not recommend, because this was one of the worst hotel experiences I have ever had!

  • 3/5 robert schmidt s. 2 years ago on Google
    Not to much energy at the front desk. Called down and took 12 minutes to answer. Restaurant doesn’t open till 5pm, so if you want to go down for a drink in the afternoon, you’re sol. Room seems clean, t.v. Works, pretty easy to log onto internet (name and room number). So, will add to this after we experience drinks and dinner.

  • 4/5 Tonya O. 2 years ago on Google
    Nice location and spacious room. Friendly staff. The negative things I wanted to mention: 1. Too many gnats. They kept being a bother at times. Not sure where they were coming from. 2. The pull out couch mattress was very filthy. It needs replacing asap! 3. Some places in the room were a little dusty.

  • 2/5 Mimi H. 2 years ago on Google
    I stayed at several double trees and this one just missed the mark. It’s a motel feel by the way the atrium looks. The gym is still closed. Restaurant was a sad environment. Take out containers where you can take to go or dine there. I ordered the americano that came with not real eggs and the chicken sausage was over cooked and dry. The couch was dirty looking with several stains. The shower caulk should be totally cleaned and resealed. Some parts look like mold is forming under the seal. The wallpaper is discolored and peeling in certain areas. The cookie was good.

  • 5/5 Mary B. 1 year ago on Google
    Great stay! Location was ideal because we were trying to be close to the airport. Neighborhood is mostly business but it gets a little sketchy if you go too far away from there. Pool was refreshing. Rooms were great. Beds were low to the ground but comfortable. Restaurant on site was convenient. Would stay again!

  • 4/5 Marshall F. 1 year ago on Google
    Satisfied for what we received at the price point we paid. We had a corner room and it was really quiet. Panera Bread isn't too far away, but the area is a little sketchy for walking around so you're kinda stuck with on-site food. The pool was a little warm compared to outside temp so it wasn't as refreshing as we'd hoped. The building does block the sun by early evening so we could sit there and not worry about sunscreen so that was nice. Friendly staff.

  • 4/5 Cj F. 1 year ago on Google
    Overall the room was fine, clean and neat. The beds were comfortable and the location was near a few stores that were easily walking distance despite the heat. The tvs we’re a bit slow to respond. The overall property was nice and the front desk workers as well as the Brix bar were kind and helpful. I appreciated the laundry facility being available as well as air conditioning in the gym. My two only issues involved how complicated it was to get to the room or back to the lobby and trash. I couldn’t access one set of elevators in the middle of the complex from the third floor and it was hard to find the stairs. The second issue was trash left by the vending machine. A pizza box and used diapers. Not quite sanitary.

  • 1/5 Rachel Emerald W. 1 year ago on Google
    Honestly disappoints me to even write this review because 9/10 I have great experiences at Hilton properties however this was the absolute worst experience. Every time I called the person that answered the phone was rude, immediately put me on hold, or just hung up on me. I would not recommend staying here, not worth it at all. I wish I would have spent more money at a different property. The telephone in the room says room service however when you call to place an order, the person that answers rudely tells you there is no room service and you need to come downstairs to get your food. I can understand if there isn’t room service however why not nicely say that? Why would I not think that there is room service when 1. The hotel has a restaurant and 2. The telephone in the room has a button to call room service! Anyway, as much as I appreciate being an Honors member, I would have much rather stay at a Marriott property where I would have been treated better. Do yourself a favor and stay away from this property.

  • 3/5 J J. 1 year ago on Google
    The lobby and restaurant are nice. Food is good and service was great every time I went. The rooms are plainly designed but work for my needs. Has kitchenette and separate living area with 2 tvs. No daily housekeeping and if you call the front desk for towels before 9am, you'll have to call back. This was hard bc I work 8 to 5 and wanted fresh towels. If the front desk could pass the message to housekeeping when they arrive, that would have been great.

  • 5/5 debbie k. 7 months ago on Google
    Very impressed with the service, the room was nice and cool, if I had to critique, I didn't really care for the pillows they were too big and hard. However there was one in the closet for extra use that worked for me. They have a good restaurant that even delivered to the pool for us! And warm cookies upon check-in! I was in heaven. Location was only about 15 minutes from downtown Phoenix and worked well for the concert we went to

  • 3/5 Shawna K. 10 months ago on Google
    I had several issues with this hotel. I am giving at three stars because it has suite style rooms that are remodeled, the price was very reasonable for the area, and the service in the restaurant was great. There were several issues we experienced during our stay. Management refused to rectify them. I had to escalate to the Hilton Honors program, and they took care of me. If you are staying here, I would recommend printing out the details of your rate prior to your visit. The rate was one issue, we faced, another was an authorized people in the pool area creating an unsafe situation, and management not willing to respond to billing errors.

  • 4/5 Kelly H. 9 months ago on Google
    Pretty close to airport, was still about a 10min drive if you are returning a rental car. Staff was very nice and accommodating. Only downside was that the room was pretty old and so was the TV. Nothing special, but definitely does the job if you're just staying for a night or two.

  • 5/5 Eddie R. 1 year ago on Google
    Nice hotel, especially for a one night stay. The front desk person we felt with was great. She was very helpful. I had to book two rooms and split them up when we arrived. She was super helpful in splitting the reservations, submitting the proper charge cards, and giving us rooms that were close to each other. Finally, the rooms were big, quiet and very comfy. The area looks a little sketchy but I didn't have any trouble.

  • 5/5 R Kanani C. 9 months ago on Google
    Simple and close to the airport but noise quality is still relaxing. Elegant and very helpful staff members. The cookies are the bomb. My family and I stayed under the umbrellas till 2 a.m. in the morning trying to stay respectful to other guests of the noise volume and still having fun and I guess we were not that loud your staff members didn't bother us at all. The price is perfect and we plan on returning either yearly or every other year. Thank you for a wonderful stay

  • 4/5 David C. 9 months ago on Google
    This is one of my favorite hotels near PHX Airport. I enjoy the beautifully open landscape in and around the hotel. It’s very clean and the staff are very friendly and helpful. I enjoy the nice size and well maintained rooms. I had a very rested sleep; I needed it. Highly recommended.

  • 4/5 Mike A. 10 months ago on Google
    Front desk not overly friendly. No complimentary breakfast as in most hotels that are comparable. Room was clean but next to the ice machine that was fairly noisy. Neighborhood fairly runover with homeless individuals that panhandle if you walk off property.

  • 4/5 Jeremy H. 10 months ago on Google
    Had a great stay, the only downside would have to be the temperature inside of the room. Due to restrictions, I didn't check the A/C until later in the evening and to my discomfort didn't operate. (I'm speculating a blown fan motor, or over-amping) The front desk was willing to find another room, but it was already later and I was settled in, so they alotted a $40 breakfast voucher, sadly I had early morning business. Hopefully maintenance will fix this mishap, other than that a great stay with friendly help.

  • 5/5 RobertsMom N. 6 months ago on Google
    We had super early flight the next day so we booked our last night here. They have a shuttle that currently runs 24/7. Room was good - clean & modern looking. Nice amenities. Grounds are nice. Pool area looked inviting but it was too hot for us personally. They had a gym with good equipment - even a working peloton cycle. I happened to see that laundry room which is very close to both the gym & pool areas; the machines looked new and the room was airy & bright


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