2/5 Anessa E. 6 months ago on Google
I’m
going
to
preface
this
review
by
saying
I
worked
at
a
hotel
for
4
years
and
I
doubt
that
much
has
changed
in
a
year;
however,
I
did
not
work
with
the
Hilton
brand
so
maybe
it’s
just
a
difference
in
standards.
We’ll
just
work
our
way
from
bad
to
good.
First,
the
shower
in
409
would
sputter
when
on
for
about
5-10
minutes,
a
decent
amount
of
chairs
in
the
pool
area
were
ripped
to
the
point
where
they’re
a
potential
tripping
hazard
if
someone
were
to
get
they’re
leg
stuck
when
getting
up,
the
pool
wasn’t
cleaned
until
the
morning
so
there
were
many
times
where
alcohol
and
glasses
were
near
the
pool
because
the
pool
hadn’t
been
picked
up
yet,
and
finally
the
garbage
closest
to
the
lobby
is
in
direct
sunlight
for
most
of
the
day
meaning
you
get
hit
with
the
smell
of
hot,
rotting
garbage
when
coming
in
and
out.
All
of
these
things
are
minor
in
themselves
but
added
up
to
the
point
where
I
asked
if
I
could
check-out
a
few
days
early.
Now
I
had
asked
past
check-out
time
so
I
told
the
desk
I
understand
paying
for
the
rest
of
the
night/day,
but
not
for
the
2
extra
days
that
would
be
unused.
They
stated
that
due
to
policy
I
would
still
be
charged
for
the
entire
stay
regardless
of
when
I
check-out
so
I
ended
up
just
staying.
I
understand
the
staff
can’t
do
anything
about
policy
so
I’m
not
upset
there.
Please
just
keep
that
in
mind
when
booking
with
them.
After
I
had
officially
checked
out
for
my
stay,
I
was
called
once
while
boarding
my
flight
home.
Unfortunately,
I
couldn’t
answer
and
figured
they
would
leave
a
voicemail
if
it
was
something
important
or
pertaining
to
my
stay;
however,
I
never
received
one.
The
next
day,
I
saw
that
they
had
charged
me
a
$30
late
check-out
fee
and
then
had
decided
I
didn’t
actually
leave
at
all
and
charge
me
for
an
entire
extra
night
on
top
of
the
fee.
Assuming
that
this
was
a
mistake,
I
reached
out
to
their
billing
department
with
no
luck.
After
rating
the
hotel
poorly,
I
received
a
message
from
the
assistant
front
desk
manager
asking
what
had
happened
that
made
the
stay
poor
and
to
reach
out
by
calling
the
hotel.
I
responded
to
let
them
know
I
was
having
an
issue
with
my
bill
and
had
reached
out
but
never
received
a
callback.
They
then
answered
saying
the
charges
were
correct
and
they
had
determined
that
I
didn’t
leave
on
time.
I
responded
explaining
that
I
had
physically
handed
my
keys
over
to
the
desk
at
11:45am
and
was
on
their
shuttle
by
12:05
to
get
back
to
the
airport
which
is
within
the
noon
check-out
time.
I
also
explained
that
had
housekeeping
checked,
it
would’ve
been
obvious
that
no
one
was
using
the
room
since
I
pulled
all
the
sheets
and
towels
I
had
used
and
put
them
in
a
pile
in
the
living
area
to
make
it
easier
for
housekeeping
to
grab.
I
also
said
I
would
send
photo
I.D
that
they
could
verify
with
the
cameras
if
needed
to
prove
my
story.
After
receiving
timely
responses
before
stating
the
facts
of
the
matter,
I
then
received
no
response
back
even
after
reaching
out
again
the
next
day.
I
think
when
you’re
accusing
people
of
being
in
a
room
past
the
time
they
were
supposed
to
be
out,
it
is
courtesy
to
leave
a
voicemail
letting
them
know
you
see
they’re
still
in
need
of
the
room
so
that
mistakes
like
this
don’t
happen
or
to
at
least
respond
after
accusing
your
guests
of
not
checking
out.
Maybe
that’s
just
a
courtesy
other
hotel
brands
have
though.
Overall,
the
stay
was
not
great;
however,
I
would
like
to
note
that
the
front
desk
staff
I
encountered,
as
well
as
the
staff
with
maintenance
and
housekeeping,
were
all
exceptionally
kind
and
helpful
with
any
questions
I
had.