1/5 Matthew R. 1 year ago on Google
This
hotel
has
shady
business
practices
that
border
on
being
illegal
which
resulted
in
an
unfair
$100
charge.
I’ll
explain
below.
First
and
foremost
let
me
say
this
hotel
is
NOT
service
dog
friendly,
which
by
the
way
is
illegal
by
STATE
and
FEDERAL
law.
This
was
not
apparent
when
I
checked
in
other
than
them
not
being
pet
friendly.
After
my
stay
the
hotel
manager/front
desk
man
called
me
to
tell
me
they
“caught”
me
bringing
my
“pet”
into
the
room
on
Their
CCTV
footage
and
there
was
hair
all
over
the
room
and
they
will
be
charging
me
$100.
So
let
me
break
this
down—
1.
“Caught”
I
don’t
have
to
notify
the
hotel
I
have
a
service
animal
although
I
am
obligated
to
answer
questions
about
my
service
animal
if
asked.
2.
“Pet”
not
a
pet…
service
animal.
There
is
a
big
difference.
For
those
who
don’t
know
a
quick
google
search
will
inform.
3.
“Hair”.
Before
even
being
able
to
defend
myself
the
manager
accused
my
animal
of
leaving
hair
all
over
the
room.
Big
red
flag
for
this
being
a
money
grab
situation.
My
dog
is
not
a
shedder
and
more
importantly
slept
in
the
same
spot
all
night
from
10pm-4am
when
we
left.
This
complaint
by
the
hotel
was
all
via
voicemail.
When
I
called
to
clarify
my
animals
status
the
manager
claimed
I
was
required
to
fill
out
a
form
and
the
charge
still
stands.
This
is
just
not
true.
Going
further
he
then
said
I
signed
paperwork
acknowledging
I
had
no
animals.
Also
not
true.
I
signed
a
credit
card
reader
that
simply
red
“
you
acknowledge
this
hotel
is
not
pet
friendly”
which
doesn’t
apply
to
my
animal
as
again…
not
a
pet…
they
are
a
worker
who
has
been
through
extensive
training.
Regardless,
at
this
point
I
offered
to
show
proof
by
sending
him
my
service
letter
for
my
dog
(which
I’m
also
not
obligated
to
do
by
law
but
I
wanted
to
expedite
the
situation).
He
fell
back
on
“the
form”
I
never
filled
out.
So
I
dig
deeper
on
their
website
and
found
that
they
actually
advertise
themselves
as
a
not
being
service
dog
friendly.
Their
words
aka
a
lie
and
again
ILLEGAL.
If
you
advertise
yourself
as
not
being
service
dog
friendly
why
do
you
have
a
form
for
service
dogs???
Because
they
know
they
can’t
do
that.
Anyways,
they
are
refusing
to
refund
my
charge
so
all
service
dog
owners
beware.
I
know
it’s
not
fair
and
wrong
of
them
to
swindle
people
out
of
not
having
service
animals
with
them
but
it’s
honestly
just
not
worth
it.
Stay
somewhere
service
dog
friendly
(which
literally
by
law
is
supposed
be
all
places.
Now
I
will
remain
fair
in
my
review
and
comment
on
the
facilities.
Parking
was
easy,
the
room
was
clean,
overall
the
night
was
quiet.
The
AC
units
are
very
old
and
loud
when
they
turn
on
and
Wi-Fi
is
slow
but
overall
comfortable
in
terms
of
sleep.
Debating
whether
or
not
reporting
them
to
the
BBB.
My
advice
to
the
owners—
remove
the
wording
from
your
website
and
third
party
ads
that
says
“not
service
dog
friendly”.
For
hotels
available
to
the
public
that
is
not
a
thing.
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