This hospital definitely does not deserve any stars!!!! It was sad to see how many of the patients had been miss treated by staff. the staff is very unknowledgeble. I checked in online to be here at 6pm for what I thought a faster process got here 5 min before 6pm it is damn near 11pm and I'm still in the waiting area. I've asked front what is going on and all she says is they will call you when they are ready for you like that is her only response NEVER EVER AGAIN NOW I KNOW WHY 6 YEARS AGO I WENT WITH MY MOTHER GUT FEELING WHEN GIVING BIRTH TO MY TWINS IMMEDIATELY SWITCHED TO GOOD OLD ST JOSEPH'S HOSPITAL ALWAYS ON POINT!!!

This is by far the worst hospital I have ever went too. I arrived around 7am on 06/13/22 and was treated like some kind of junkie. I was in serve pain due to a migraine, but later found out from another hospital that I had covid. I was there over 10 hours with only a cat scan done. I still haven't gotten the results... I ended up leaving and going to a different hospital that treated me 100% like a human being. Abrazo is a joke. The staff was disrespectful and even laughed at me when I was in pain. They lied to me over and over again. There hospital was dirty and on top of that they forged my initials on documents. I didn't sign anything. ( which I have proof.) I left after 10 hours of disrespect and embarrassment. I would think twice before coming here. BANNER IS 100% BETTER. ESPECIALLY IF YOU WANT TO BE TREATED LIKE A HUMAN BEING.

Would give zero stars if available. I just left this ER after waiting 6 hours. I was in a car accident earlier and was told by my accident attorney to use this ER. I sat for 2 hours in the lobby after triage and X-rays were ordered (just like I was directed). It was only when my sister went up and asked how much longer on the wait for X-ray that we were told OOPS I needed a urine sample. What would have happened if I kept sitting there? I finally got X-rays done, was again sent back to the lobby and continued to sit there waiting for a provider’s visit. When my mom went up and asked for the status of a provider (given I was waiting for another 2 hours) the RN told her that I had already seen a provider and that they were working on discharge paperwork for me. I in fact NEVER saw a provider. I left after that. 6 hours in pain and I felt like NO ONE cared. DO NOT GO HERE!!! You’ll waste your time. It is now 12:30 AM and I am on my way to a different ER. I’ll make sure my lawyer never recommends this ER again. I am still in tremendous pain and in awestruck at how rude and slow of an ER this is. They better not bill my insurance for a Dr’s visit. TERRIBLE EMERGENCY ROOM!!!! So disappointed.

The only thing that made this place worth it to stay was my day nurse Thomas on second floor and samantha and amanda from the ER grave are awesome the only high lights of stay Those three nurses were the only nurses that I had that I could ask them questions and they would not be rude they did not feel like I was obligating them or taking up their time just ask them a question I had made a emergency request on my nurse pager when I did that I can hear them laughing and talking and joking in the background but they would not respond to me I sat like this for 20 minutes I will never come back to this hospital even if it is a life and death situation!!!!! PS I am currently admitted to the hospital waiting for my discharge that I requested!!! As i was being discharged the nurse took my iv and through it in the trash can with the bio hazard bin like 3 feet away i will be reporting you to ohsa and bbb

This hospital has the most disrespectful nurses and staff. I was on hold to simply check the status of an ICU patient for over 45 minutes. Each nurse had horrible attitudes. Nurse Nitza was very rude and never even acknowledged the concerned guests of the patient. I came in and room was filthy and patient did not have towels, soap, or a clean change of clothes. This hospital is horrid! Avoid at all costs. Horrible.

The one star was to get the review started. This is the worst place for care. ER is great. Downhill from there. No one to help me with cleanliness. Trash cans in room always overflowing. Toilet backed up twice. Nurses answer call button when they feel like it. I would get better care at the Vets office where I take my pets!

I would highly recommend avoiding this place. The staff wasn’t bad but it’s not worth coming in to this Hospital. I wasn’t even given a room, blood work was done out in the waiting area, there was no actual room, no privacy when being asked questions! The “doctor” came out for two minutes and touched me here and there, checked my pulse and that was it!! Had a CT scan done. Bill came out to 30K…. 30,000!!! Insurance is paying for most of it but it is still such a fraud. For blood work and a CT scan and a 2 min talk with the doctor… you’re better off making appointments and holding off as much as possible to go anywhere else.

This is the worst hospital ever I went there with . Diverticulitis spent 7 days in . There they messed up on my diabetic diet for 5 days. Giving me the wrong food. Then they couldn't find a vein. I had bruises everywhere . Then I went in for my surgery, the bathrooms weren't clean, and again they messed up on my diabetic diet. And I wasn't even in there 2 days, and they rushed me out to go home after having major surgery, no compassion at this hospital. Don't care about the patients. I was supposed to be in there for 5 days. They rushed out into knowing that I had no one to come and pick me up from home. Thank you, Baptist, the only person in there that was kind was . The phlebotomist.thank you for being loving and caring

If I could leave them no stars I would. I would rather flat line before I trust anyone there to help me. I was there for 9 hours and did not know who my nurse was or what was going on. My daughter called because I was having my second tia and they did nothing. My daughter who is in school for patient care technician basically took care of me. Instead of helping me they were taking naps and playing on their phones. Abrazo is the worst place to go if you’re in need.

The ER is never where you want to end up with your child, so I’m happy that the experience was pleasant for both my daughter and me. Every single person treated my daughter with care and concern. Even gave her blankets to use while in the lobby. I appreciate that even though she’s only 6, that they treated her with respect and asked her questions about her condition instead of me. It is her body after all. They made sure she knew it was ok to tell them everything going on with her. I wish I remembered the name of the nurse who works up front because she was great. She made my daughter feel safe and cared for. She also kept us up to date with every part of the process. We are thankful to her and everyone else there 🙏❤️

This is the worst hospital to go to. If you are able to go literally anywhere else please do for your health! They don’t care about the people in my time here they: argued with a discharged patient to wait outside, had about 5 squatters inside when I came in at 10am, they tried to remove those squatters while talking to me and not paying attention to what they are doing and what I am saying. There was someone who passed out right outside the emergency and there was no rush to help, they actually didn’t acknowledge it at first even when other patients were bringing it to their attention. They didn’t label my urine sample I hope they used mine for my lab. They don’t take you to any room for blood work or to talk about what’s going on. They didn’t know if I had my CT scan done or not and when I told them they should have this information they changed to an annoyed tone told me they don’t know. I never go to anywhere except St. Joseph’s and I should’ve stuck with that. They argue with almost every patient instead of being understanding that we’re all in pain. 3 hours later I get told “I have no idea what’s wrong with you”. Wasted time and money and no result I’m so upset and don’t know who to complain to

If i could give you one Warning this hospital is not what it used to be.Stay away. Service is terrible. Billed is false and incorrect. The room are dirty, sheet had boogers on them from the last person.Doctors that are on call come sick to treat patients, that are ill. They change a policy and they claim the never had that policy. My primary never received my results from my surgery. So he did know what to treat me for and Im sick with the same problem again. I've been down there 6 times to see someone in administration . They need to be investigated, for insurance fraud.My insurance paid a bill and on there billing companies reported to my credit . They sent me home form the hospital with a infection. I went the doctor the next day. He treat with an antibiotic. they took urine. The test resulted Disappeared. He is on staff at the hospital.They need to be investigated.

Worst hospital experience I ever had. I caution everyone to review your bill. Mark down when a nurse actually comes into your room. Being charged for nursing services that never occurred seems to be standard practice. Beware. I highly recommend staying far away from this facility. Go to a Banner Hospital. There isn't a zero star option. One star is far too generous.

My parent was in an accident nearby on the freeway, so we came here for treatment. You know, you'd never think to check the rating of a hospital, a restaurant sure, but not a hospital. We made that mistake of not checking. The entire visit just felt off. Like we were a nuisance to the ER staff. We were in and out. The doctor visited with us for less than a few minutes and already made a diagnosis. The pain injection my parent got was over excessive in dosage. The nurse who assisted us, looked irritated. The cleaning staff helped theirselves inside our exam room to take out the trash, didn't say a word to us. Another employee let's himself in, to restock gowns, etc in our exam room. On top of that, the exam room was shared with another patient, the only thing separating us was an old, ripped curtain. We laughed on the way out because we couldn't believe what a joke this hospital is.

I would never refer this Hosptal to anyone, they neglect, no communication what’s so ever, over doses people, not enough care to treat you after longtime waiting, they will propose nursing home when it’s not needed if you refuse you won’t leave the hospital until you die. I would never recommend anyone to trust this hospital. If you want death then try this hospital. I can’t imagine you walk in for check up and you come our dead.its very sad.

I had a very good experience with my knee out paitent surgery.All the staff are very nice and explained everything and asked me if I had any questions and brought me 2 of warm blankets. I was very pleased that the anesthesia Dr gave me the medicine in my IV on the way to the operation room and I was out before I was put on the table and when I woke up i felt fine. and didn't have to wait long for them to call for my ride home .

I took my daughter here because she had abdominal pain ,vomiting, diarrea ect...she was on the floor crying of pain and no one admitted her... I waited almost an hour in the ER until I decide to leave and take her to a diffrent hospital

OF I COULD GIVE THIS PLACE A -100 I WOULD! WORST EXPERIENCE IN MY 65 YEARS! NURSES IN ER ARE RUDE NOT PROFESSIONAL AT ALL MAYBE it should be shut down for sanitary reasons as well!

Sitting waiting to be given a simple injection and it almost a hour I find when no 1 in the waited room but they still want to conform to making some one wait.

My wife has been in pain for 24 hours for stomach ulcers. We already know the problem and so today. Normally she would have a lot of cane drink that would take the pain away until the next about arises but there is a shortage a lidocaine so we came to this Hospital in the hopes that they could ease her pain for a short period of time and I have been to veterinary hospitals that take better care of their patients then abrazo. This hospital is in an area that is infected with homelessness and drug addicts that they must pass every day to come and leave work and because of that the staff has become stereotypical and they have no empathy for people that come in in pain they automatically assume that every person is a drug addict looking for their next fix well I hate to tell you this in abrao but a lidocaine Shake is not a fix it is a pain reliever and because of your terrible treatment of my wife I can only hope that it happens to each and every one of your own family members and then you might know how it feels when you needed to be treated humanely but you're not. You have no business being in the business of taking care of hard-working Folk. I would never send anybody to this hospital it's a joke

The people at the front desk in the ER Dept are pitiful excuses for healthcare workers. The female admitting patients was incredibly rude and unprofessional . She laughed at and dropped an "f-bomb" when speaking to a patient who was violently ill (vomiting) in the waiting room. She and another nurse also dismissed the fact that I was experiencing fever, chills, trouble breathing and my lips and face were grey. I was told my oxygen was "fine" and I should go sit down next to others waiting in the lobby. I hope that no one ever treats them or their loved ones in the manner I saw people being treated there.

My nurses Cyndy RN, Jackie RN, & Del charge RN were all wonderful. They were very attentive and helpful. But most of all importantly, they listened to me & didn't just "mmhmmm" me. Best ER experience I've ever had.

If I could give negative stars I would! We spent all day in the emergency room after being sent there by my child's primary care physician. The doctor who took care of my son was amazing. Omar and Heather in triage are awesome though. However- we never got taken to a room. The nurses were rude to patients, to each other and to other staff! Literally they were yelling at each other. My son was in severe abdominal pain, and we kept getting pushed back to the waiting room. They had beds available- the problem is they didn’t have enough nurses to watch them. My son had an issue getting an iv started so they briefly took him to a room- and the nurse said “I’m not watching him”. Then she was yelling “are you looking for a 15 year old who has an issue with ivs?” Oh yea- he totally loved that! He passed out twice today because they kept DIGGING for an IV. Just save yourself- go somewhere else.

For a second time in the hospital after my mother getting sick while in Physical Therapy Rehab. I am upset at the attention these staff member give to anyone's loved ones. It is sad how no one really cares. Like a lot of people think that certain people are here because they really care for others. That it is there passion or there drive.... Sadly to say its only another job. Even though the same staff members have opened up to say very bizarre comments of their own work place. That is where you know their is hope in a few that really do care. Kudos for those that do, and hope for those that don't really find there passion elsewhere. We even had a staff member let us know they had left a report stating the family in room so and so are very complicated members... How would i not be complicated after having your your loved one in very poor condition. Who has not been seen by a Dr./Provider over 24 hours after being admitted to the hospital. In here for the second time and still waiting for a GI medical provider. For some of these staff members you can probably tell they never really had a loved one in this situation. They might be a little more reasonable. Maybe they are definitely in the wrong filled because they are cold blooded. Especially when you ask nurses at times to explain certain things to you and they get upset and tell you that, "that is not my job. That its something that does not regard the doctors and much less them as nurses. My story can go on and and and there is lot to be said but it is a brief little story. I am heart broken and in my feelings to see my loved one in this very poor condition. More when she repeats the same things over and over. Released to rehab and ends up in the same place with the repeated symptoms, pains and conditions. Where i can tell you step by step and what needs to be done. Medications, care, and treatments. How to perform a day at the hospital daily do's.

I was bleeding profusely from a large area of skin removed on my shoulder due to a large benign skin cancer removal earlier in the day. I have never seen so much real blood, in person, at least not in person, anyway. It was pooling up in my seat, and dripping off of my back and arms. The staff got on me immediately. I was losing a lot of blood, and they were having a hard time stopping it. P.A. Phillip Buck found a small bleeding artery and tied it off. It worked! I suppose the material surrounding the artery hadn’t been cut all the way through earlier, and it wore itself open later. The staff was very professional and compassionate. They literally saved my life. I am very grateful.

Receptionist was NOT helpful.dont waist your time hear.

I went in and got seen within 15 minutes. That was pretty good I thought. I was admitted put in a room and waited for a room upstairs. I don't really know how long that took but the wait wasn't that bad. I showed up on the Tuesday before Thanksgiving at approximately 3pm. I had Pneumonia and the flu and I guess a BLOOD INFECTION. I found out about the blood infection today from my PCP. I was very uncomfortable during my stay and wanted to leave after being there for approximately 72 hours. I asked the nurse if I could leave and she stated that I could if I signed a release letter of which I agreed to. Now during my stay some of the nurses were not quite as nice as most of them but they outweighed the rude ones. Now here's where my issues begin. The minute I stated I wanted to leave the care I was receiving just abruptly stopped. It was worse once I signed the letter. I received no copy of the letter. I received no instructions on how to proceed, I was lucky to get a bag to put my stuff in. I asked for a wheelchair so I could make it to the patient pick up area and was not given one. I even heard one nurse say something about "Well he should had stayed home if ?????". My wanting to leave had nothing to do with the service I was receiving it was about me yet the hospital took it personal. Now according to my PCP I have a blood infection that the hospital was treating me for and that it is serious and I could die from it. I was never told of this infection and it's seriousness. Had I known this I probably would have stayed. No one I mean no one explained this to me and the seriousness or the consequences of this infection. With my signing the letter no matter what happens you are not liable. If this is a way you conduct business on a daily basis you should be ashamed. I could have died because no one bothered to make sure I fully understood what leaving could mean to my health. Like I stated earlier I more than likely would have stayed had someone talked to me. Instead of just ignoring me. I am truly disappointed. If patients who want to leave get treated like this then this is a facility I would not let examine me let alone recommend it to family and friends. Your inability to keep me informed of what was wrong with me, what my issues were and my treatment was and making sure I understood them along with paperwork I could read about my issues would have made my decisions different from the one I chose. I would have chosen to stay no matter how uncomfortable I felt. Your inability to keep me informed could have cost me my life. When I chose to leave someone should have explained to me the severity of my decision but no one did. I was instantly black balled and that is no way anyone should be treated especially if I'm not understanding the whole situation. Thanks for almost costing me my life because I wasn't totally informed by you. I'm shocked at the response I received from the owner. The response I received was a response the owner sends to everyone. The response was a basic form letter. You would think that with the severity of my issue that I would have received more than just a form letter. This just goes to show you the level of care and compassion rendered to patients at this facility. I will never use this facility for any of my emergency and medical needs let alone recommend them to anyone.

1 star is too generous. I thought I was brought to an American Hospital but it felt like a 3rd world country hospital. I won't go into the page and a half of issues. The nurses don't seem to care about kindness of care or telling the truth. The Drs were scarce and rarely got any status to my condition without firmly insisting. The room was dirty, they didn't change my sheets the entire 4 days. Upon departure nurse tried to use the same piece of guaze, blood soaked to tape my IV spot. I ended up back in a Dignity Hospital for 4 days because I developed a serious infection and blood clot from my IV spot. Enough said.

Horrible communication skills, by certain employee at front desk, very rude and unethical, sending people away..

They proceed with tests and trying to force medication without consent and press for extra charges on a bill and are pro medical malpractice. I stayed 3 days with stroke symptoms and they diagnosed no stroke, no heart issues, no brain issues, and no diabetes; pressing to continue diagnoses checks after a solid diagnosis of heat stroke and sickness, extreme dehydration, and malnutrition due to not being able to keep food down. My oxygen levels were low. Let alone after this they have my medical insurance which covered all but $500. They held the money from the doctors and doctors have my address spamming my mailbox looking for a payout. Collections agencies looking for money to pay the doctor. They are for profit, money hungry, disrespectful to my body, and careless with medical insurance information.

I just got home after staying at Abrazo for about a week, with a broken femur and hand. The team that works at this facility are some of the kindest most caring people I have ever met. They were patient, knowledgeable, warm and lead with respect towards the people they are caring for. I’m forever grateful for the tools they instilled in me to get back on my feet and built confidence that I need to move forward with my recovery. I would recommend this rehabilitation facility for anyone that is looking for the best care for themselves or their loved ones. 6 out of 5 stars if I could. Thank you Abrazo team!!

As a Physician I am always aware of patient care. I recently needed an ER visit for an Acute Abdominal Pain:: i was reluctant to go to an ER; didn’t want to sit in a crowded Waiting Room. A friend told me about Scheduled ER appointments at Abrazo ; I’d never heard of such a thing. I called at 4, accepted an appointment at 6; I was only in the waiting room for 15’:: Nice! The rest of my care was quite adequate! Have also required their Wound Care Clinic and was always quite pleased. Saw all the Not Good reviews; but I’ve been very satisfied with the care I’ve received. Thank You.

I took my sister to the hospital because she had an allergic reaction to a medication she was prescribed, the same medication she took prior. She had mild hives on her body nobody looked at them, by the time I went to pick her up I was absolutely shocked to see when she came out the hospital she was FULL OF HIVES and they did absolutely nothing. I had to take her to a different location urgently because she got all swollen up. The doctors and nurses from the second location were shocked because she didn’t receive any proper care. After 6 medication, an injection and anti-inflammatory medicine she started looking normally. If you don’t like your job just say that. It’s ridiculous. Clearly everybody is burned out from working. They need better management and better people. Please do better, she could’ve died.

I’ve been here a few times , I have even had surgery here because I had a bowel obstruction each time I have been here I’ve started at the ER. I kid you not everytime there has been rude staff or someone that discredits my pain because of my age. Staff is extremely rude and unprofessional. I was in twice recently with COVID and I’m pregnant, I could not keep water down, I had the chills pretty bad and was in a lot of pain, haven’t eaten in days, you’d think the second time I’m back for pain and not being able to keep water down due to puking they’d at least try to hydrate me , nope they just tested me again and gave me medicine to help with my throat , never checked to make sure everything else was okay or nothing. Was such a waste of time and I still have not gotten any better. It’s very sad how they treat younger patients just because we are young, and clearly can’t be in pain. The doctor I had the first time I was there this week for COVID was amazing but I also didn’t test positive for COVID that time around but he did everything in his power to make sure before I left that I was at least feeling somewhat better, second time back was such a waste of time not to be taken care of at all. Also side note I have paid so much out of my own pocket to this hospital that my insurance doesn’t cover for me to not be heard. I don’t plan on ever using this emergency room ever again.

Zero Stars....On Monday January 2,2023 I went to this location with complaints of sore throat, flu like symptoms. Main concern was my throat. I had recently (3 weeks prior) had a sinus infection, and was treated at an urgent care. Anyway, I was given a chest X-ray, flu swab/covid swab. The PA that I seen looked at my throat , and verbally told me, " Oh Yes, It is very red". However, she never gave e a strep test. Which was what I thought was going to happen. NOPE!! I was told it was viral and sent on my way with prescription for anti inflammatory, and cough meds. Me listening to a professional did what she said. Days go by, my throat proceeded to get even more inflamed and more red. I've not been able to work and barely perform home duties as a single mom and business owner. I have had to cancel appointments at my business and call out of my second job due to being ill. Day 5 Today Friday January 6, 2023 after another sleepless night and another day of only eating soup and not being able to work(lost 6 pounds in the process of not being able to eat). I decided to get second opinion and this time went to a Banner facility. I went in with the same symptoms, main concern is my throat ( in worse shape now) I was immediately tested for strep. And of course it was positive. I was also immediately given a liquid steroid in office due to the Dr. being concerned about the swelling in my throat to help open it up. I explained my recent visit to ER to the Dr, and even they were confused as to how I was not tested for strep. 5 Days I have had a bacteria growing in my throat untreated, could have put my heart and kidneys at risk. Thankfully I being PROPERLY treated NOW!! By a Banner Dr.. I immediately contacted Abrazo to speak to someone to make a complaint, I spoke to a woman in charge of these ER complaints and concerns, and I was told she agreed with what she read from the PA that treated me. She read that the PA didn't see a reason to to do a strep on someone with an inflamed throat. My concern didn't seem to be an issue. I didn't understand how one more swab would have affected her time, and I made that clear. I have full insurance with no copay, It would not have cost this woman a dime to swab me for strep. This woman basically kept repeating herself to me making me upset. So I told her to have a good day, and that I would reach out to someone else. I hope this reaches the right person. This was negligence, even if she only thought it was viral, why not ease my mind and test for strep anyway. I'm a hairstylist, with my own business and a second job at a different salon. Due to this, I have now lost out on about $1000 in services. because I had to reschedule my clients. Had I been treated properly on Monday January 2, 2023 at Abrazo, I could have been treated and back to work. As you can see, I have respectfully left out the names of the "Professionals" I encountered through this horrible process.

Dr. Chamberlain it's the best! Profesional and explains all the process clearly

Went in for an ankle/heel injury. Told them I have epilepsy as well. "You're faking injury and having epilepsy." Doctor comes in: *Yanks on ankle* I scream in pain. "Thered nothing wrong with you. You're faking it"

These are my wifes words. Im posting this because people need to know to steer clear of this hospital. "To Abrazo Central Medical Center Administration, I think you should know how my experience was in the ER on Tuesday, September 7th. Because of a debilitating migraine that was there since Saturday, September 4th, I had attempted to go to urgent care, who then referred me to the ER. I arrived onsite at about 12:30 pm and we checked in at about 12:50 pm. At roughly 1:30 pm the PA on staff saw me and stated that they would try different medications to see what works. After this her medical care was missing in action until about 8:46 pm, and didn't even place me in a room. IV was put in and I was placed back in the ER waiting room. I notified the nurses when the IV bag was almost empty and nobody came. I ended up actually stopping the IV fluids by myself to prevent air from getting into my system. I was not sent home with any type of prescription or medication to help manage my migraine pain until I could get into see a neurologist (the earliest date was next week on Wednesday, September 15th). The entire time I was even present at the hospital, they checked my vitals only ONE time. First round of IV meds did not work, they tried a second medication then proceeded to disconnect my IV and discharge me without checking where my pain level was, or even bother to ask me if the second round of medication worked. But yet they just discharged me and sent me home. They took no MRI or CT scans of any kind, and performed no tests to help diagnose my problem. I would also like to mention that there were multiple patients in the waiting room who had Covid19 and were not isolated for anyone’s protection. One gentleman in particular kept taking his mask off and coughing everywhere. I am absolutely appalled to see a hospital like this, even if it's busy. To further add, “Busy” was often used as an excuse by all staff involved. People were walking out of the ER in droves because they could not get medical help for their issue in a reasonable amount of time. There was actually a patient in the waiting room who was having a very difficult time breathing. I would think that ER staff would have jumped on this right away. My experience here at Abrazo Central was absolutely unacceptable. I fear that if something ever happened to me and I was brought in on a gurney unconscious, that I might not make it if I had been brought into this hospital. This should not be a valid fear. I am now back in the ER today Friday September 10 because you were too ignorant and busy to treat me. If anything comes up in my CT scan that you guys should have caught prior I will be holding you accountable."

It’s not in the greatest location (19th Ave and Bethany Home) but as far as health care, they actually to my surprise did the job with excellence. I was seen by Dr. Reynaldo who had wisdom and knowledge about my issues. He told me what would happen and it is. I was treated very well by all the emergency room staff and even though I was in pain with Ct proof there, they made sure I was as comfortable as could be. They are busy and professional. Please treat health care workers with kindness. It will be a plus for you.

Abrazo Central Campus offers a great alternative to health...

Great nurses and staff in the Emergency Department. Very knowledgeable and helpful in medicine, care, and after care instructions. Very clean environment and fully staffed to meet all the patients needs. Thank you Abrazo!

My mother was admitted to the ER after cardiac arrest. The nurses and staff have been incredible and so caring. It has been very tough and although my mother has been transferred to hospice I don’t think I could have made the tough decisions that needed to be made without all the information and support from the caring professionals at this facility. One nurse cane in on her day off to check on us, a security guard came during her break to bring us tissues. It has been tough, basically living in a waiting room, but the staff make this place amazing. I’m very happy my mother was brought here and my family can’t thank the staff enough.

ER Review: The nurse Erik is absolutely OUTSTANDING. He was the only nurse in the ER Admit and absolutely handled it with a great attitude and made me feel so cared for. That being said, Abrazo, one nurse for the ER Admit??? Are you trying to lose your crew? On top of that, there were people in absolute pain (myself included), doctors order morphine for myself and one other person but because there are no rooms were available and we can't be monitored 24/7 we get no pain relief? Erik absolutely handled it for me and was able to move me in plain view with a monitor and get me IM morphine but this is a problem that Abrazo needs to fix. My nurse should not have to advocate for me to get pain relief there should be more than one nurse so that they can monitor when rooms are full. If I ever have to come here again, if Erik isn't here I ain't either lol

I was transported to Abrazo central from a different hospital and SOOOO Happy that happened. I received the best of care! The nurses, doctors and medical staff showed and provided me with ultimate, professional medical service beyond my expectations. "Bravo Abrazo medical staff y'all ROCK! " Thanks again ICU medical team.

4 hour wait and $1,600.00 bill for them to just check vitals when I had an allergic reaction.

How is it possible that all Maricopa County hospitals have such bad ratings???? I guess patients go into these hospitals scared to the bone! Aside from Mayo Clinic none has got more than 3 stars! Totally unacceptable!

What a great experience in a tough a situation. The staff here are the best from the Doctors down to cleaning staff. Everyone is attentive and pleasant to work with. If someone didn't have an answer they always found someone that did. We spent 30 hours in ER only due to no beds in ICU and even then they did everything possible to make my husband comfortable.

Checked in with chest pain. I am a snow bird here in the Phoenix area and didn't know what to expect. I received excalent care from everyone on the second floor. And the staff and doctor's in the Cath unit went well above and beyond. They made me and my wife feel confident that we were going to get the best care they were all very very friendly in a very stressfully situation. Thank you one and all

Worst communication, lady unprofessional walked away when she started conversation all because her co worker didn’t communicate how my wife was doing over hour and half waiting on her well being . Hold this younger generation accountable just because you work at a hospital don’t give you power privilege we are all the same at the end of the day. I Understand busy been in customer service for 16 years but communication needs to be prioritized better. Funny lady tried so hard to get me kicked out called security and cops why I say using power privileges for wrong reasons should be worried about ppl in need not people expressing the issues that need to be addressed.

My wife received care in the emergency room and was admitted at Abrazo Central and we were very impressed and grateful for the high standard of care at the facility. Everybody who interacted with us from physicians to nurses, techs, etc went out of their way to help us out and went above and beyond. Care was thorough, timely, and compassionate.

My mom was recently in here and we had a great experience. As someone who’s been to multiple hospitals for multiple reasons, this is a really solid one. And based on other reviews, it may have been luck of the draw. But everyone was super nice and helpful. And there were wait times, but based on my experience, wait times are normal. I appreciate the care provided for my mother.

From the moment I was taken into the Emergency Department to being admitted and cared for, the entire staff was so warm and knowledgeable. The residents in training were personable, professional, knowledgeable, confident and exactly what the medical system of care needs. I would highly recommend this hospital and allowing the residents in training to continue showcasing their patient care abilities. Thank you!

I just got done with my physical therapy at the lymphedema clinic there and take cabs through my insurance and knew it would take a while so I grabbed a drink and snack at the gift shop which the physical therapy employees are great and the lady at the gift shop was great as well but I saw outside is windy and hot I asked can I wait inside for my cab the lady behind the desk in main entrance told me I have to wait outside as I was already discharged I have allergies and she insisted me to wait outside the the hot weather as well as it was windy today. I know already it takes up to 30 minutes to a hour to get my cab.this was not right.

I was in the Arrowhead Campus for surgery. Less than 12 hours after some staff doctor who's name I didn't know decided there was no medical reason not to discharge me. He didn't even come by a nurse told me. I was in pain, weak, my surgeon expected me to be there another day. I arrived home unsteady, exhausted and in pain. I found the care and concern for the patients disappointing. I will never go to that hospital again.

This hospital so not professional at all everyone is rude they can’t even give you the care you need what kind of place is this why work with patients if you can’t take care of them the right way our be professional on your duties they need better people there to do the job right and be professional cause of right everyone don’t care about the patients this hospital is the worse.

I know a friend who went to either here or Abrazo West Campus telling me about her horrific experience here. I tried calling the hospital to see if she was still there and dealt with a rude lady answering. I'm worried sick about her and I've heard nothing when I emailed the supposed help team. It's been a few months since she's posted on social media about her ED recovery. The last I heard from her, she's still in the ICU. I just want to know if she's still here with us, please. I'm begging you.

These people are the best kept secret in surgical services in the entire valley. I am an operating room travel nurse, have been to many different facilities and hospitals. This place is the only location that I have ever been to where industry standards of practice have been consistently upheld. From sterilization to preparation of surgical instruments, to cleanliness of rooms and equipment from one procedure to the next and end-of-day terminal cleaning… to patient evaluation and assessment, surgical case set up, and pre-/intra-/post-op care… these people do it all according to industry regulations and standards of practice, they do it well, and they do it every time in an efficient and timely manner. The frustration at many other valley surgical facilities by nurses is the constant push to go so fast that industry regulations and standards are not able to be upheld or put into practice, and those are the things that jeopardize quality and safety of patients during surgical care. Those other facilities often have administration and management that overlook, and sometimes promote, purposefully ignoring steps for quality and safety. But Abrazo Central Campus does not do these things. Thank you, Abrazo Central Campus for upholding standards of practice in safety and quality of care.

I would like to thank and acknowledgement to RN Alice B. AND Myra, Dr.Gannon the team that took care of my sister that unfortunately passed away yesterday, your compassion and professionalism made it a lot easier to be with my sister Lizette Rivera during her last hours thank you so much we will always remember you ❤️ thank you.

It’s always just luck of the draw some doctors and nurses here are amazing. I think in all the chaos they deal with sometimes they can lose their compassion. But u have to remember their seeing a lot of NOT HURT people (if u know what I mean) so now WE the people have to take the brunt of them trying to figure out if your one of those so called “in pain” clients. I’m sure it frustrates them. They’re dealing with rude people all day. Soo even after all that I appreciate them so much. They have saved me personally lots of times . So Thank You Doctors and Nurses and everyone else there from the paper pushers to the cleaning staff. I appreciate you

Do not go to this hospital at all! Waiting time is ridiculous it’s been over 5 hours and to get results is impossible. We may need to get the ER Director involved here ASAP! I will be making some phone calls but the more reviews we can make and alarm people of how bad this hospital is will help move the process! The desk receptionist has no answers to anything when you ask her a question she acts like you are bothering her! She needs to sit at home and do nothing with her life if she thinks sitting at the front desk is ok and be paid for doing not a darn thing. and the doctors told us that all we can do is take labs and they have no idea what is happening with our mother! This is purely ridiculous!!!!!!

They say they are short staffed, but it seems that waiting 5 hours to be treated for diarrhea and upper respiratory virus is to long of a wait. I don't feel the staff is on top of their jobs. Banner doesn't take this long for minor issues. I don't think I will ever use them again.

My nurses Cyndy RN, Jackie RN, & Del charge RN were all wonderful. They were very attentive and helpful. But most of all importantly, they listened to me & didn't just "mmhmmm" me. Best ER experience I've ever had.

The fact yall charged me 1500 dollars to be prescribed aspirin, that's insane.

Today I had an appointment in the Endoscopy department.for a preventative colonoscopy. An RN named Betty was my intake Nurse. This lady was amazing! She was so knowledgeable about her job, made me at ease from the moment I met her, and made what I was expecting to be a terrible experience into a very easy experience. After I awoke in the recovery unit following my procedure it was so comforting to have her there to explain what had taken place during my procedure, instructions for the rest of my day, and how I was to follow up with the doctor. I am very appreciative for this RN named Betty and her wonderful professionalism and genuine care for me as her patient.

WORST EXPERIENCE OF MY LIFE!!! They literally did nothing and I am in excruciating pain!! They did not even give me pain meds or antibiotics because of the infection!!!!! Please don’t come to this place.

This is the closest hospital (a block from where I live) and thus I've been seen here several times. While at times I've had long wait times in the ER, I understand it's because cases are seen based on severity. When I was struck by a vehicle last week, I was seen instantly. And when I returned 2 days later for new symptoms related to the accident, Dr. Mason in particular was very helpful, very caring and ordered the tests and imaging and was patient and empathetic in giving her diagnosis and answering questions.

I had an excellent experience at Abrazo central Campus for my outpatient elective surgery. Registration was smooth and easy. The very nice staff from registration brought me to the waiting room personally. I did not have to try and follow signs, like in other hospitals. The RN Lauren, was very nice. She started the IV on the first try. She explained the steps to surgery. That helped me relax. I personnally recommend Abrazo Central Hospital.

Omg I was admitted on Tuesday March 10 2020 and let me tell you this place is amazing starting with the ER nurse named Sara I give her 5 stars so caring and made you feel comfortable even in pain. I was put in a room on the 5th floor room 554 bed B. Leah is fabulous I mean this nurse made me feel like everything is going to be ok. Then I had a tech her name is ANNIE this asst was heart warming with hugs and compassion and so humble and attentive I have never in life had a nurse asst so kind and loving she is truly an angel makes me want to cry because I was treated so kind. Nurse Gabrielle is so attentive with such kindness and compassion I'm telling you all my staff that was there for me was amazing and my Doctor she is beyond my expectations Dr. Corcoran has made me feel that I could truly trust her with all her decisions. I'm just beyond humble to be treated with such love and care. Sincerely patient Jennifer T

I had a horrible experience at another hospital and was hesitant to been seen at another. Eventually the problems I was having were beginning to get worse and so I came in to abrazo. The ER Staff was amazing. Omar was great, he heard me out and made sure I felt comfortable. My PA was also amazing as she made sure to be thorough and so sweet.

Never come here! I took my wife to get a simple knee surgery she has gotten before takes about 2 hrs in and out. I dropped her off at 9am I did not hear anything from anyone for hrs. It took me to go in at about 1:30 for me to go off for me to get some type of answer which they still didn’t say why it’s taking so long just she’s in surgery. Finally at 3:30 they released her and she tells me she had complications and stopped breathing and no one never called me or told me anything to me. Horrible hospital. They do not know how to communicate with patients families and they do not give you all the information.

I went in for TLH. Staff was friendly and professional the whole time I was there. They knew I was nervous and were kind and positive. My recovery nurse was Katie W. And she was lovely and patient. She cared for me like a family member. I was in a ton of pain- (still am) but the constant pressing the nurse button for pain meds or ice for my tummy didn't seem to bother her. My friends told me its an older hospital- like it was a bad thing. Even though it was not a fancy Hospital, I still received excellent care. Thank you to the Abazo family.

Worst hospital to deal with

I waited for an hour and a half, send a lot of that time in x-ray having the same picture taken over and over again because it wasn't being done correctly, was not tracked into a room, did not see an actual doctor, was given a prescription for an over-the-counter medicine I already take for my baseline pain, but was still treated better than I was previously at Thunderbird. I guess the only real complaint I have because technically they did everything they were supposed to do, is that the doctor substitute I was given did not let me talk hardly at all he would ask me rapid fire questions not wait for the answer. Considering that they're probably going to Bill me into the thousands for this the least they could do is Let me talk for a second. And I understand they don't know me and I understand that they shouldn't be handing out heroin or something like that, but it's a little insulting to hand me a prescription for an over-the-counter medicine that if they had asked me I would have told them I already take. I could have gone to the pharmacist for free and been told to take naproxen, I didn't need to come here and pay thousands of dollars for that. The idea that anybody should have to come here and pay thousands of dollars to be told to take something over the counter is insulting, and for him to say he's "prescribing a pain medication" is disingenuous. For the record I didn't request a pain medication and I'm not going to pick up a naproxen prescription which honestly shouldn't even be a thing. But when you come to the hospital because you're in pain to rule out a serious injury You should see a real doctor and if there are prescriptions involved they should be for prescription medication. I came to the ER on the advice of my automobile insurance adjuster who said that if I wait until I could be seen in a clinic setting I wouldn't be taken seriously my advice to anybody reading this having been given the same advice is not to come to this particular one because you're going to walk away with a prescription for an over the counter pain medicine And very little else. I gave 3 stars because technically they did the thing I really needed them to do which was to do the x-rays rule out a more serious injury then I have. They met the bare minimum technical expectation although I would have expected to see an actual medical doctor not a PA not a nurse. I know that there are very few doctors anymore because now you can be a nurse or a PA and behave just like a doctor so why would they hire real doctors anymore but I don't think that unless we as consumers are able to also see a savings that we should be tolerating this. A five star rating would not necessarily have come from a prescription for a stronger painkiller. I didn't ask for a painkiller at all I just am insulted that I was given a prescription for something I already take. A five-star would have come from a competent radiology tech not needing to take the film four or five times per image, having seen a real doctor, or if this one had not made it sound like he was giving me legitimate pain medicine, or if he had not just talked over me during our interaction. I'm really pretty easy to get along with and I don't feel like my expectations were really high. I don't mind that I was kept in the waiting room considering the resources needed to clean those rooms after the patients come, since I am somewhat ambulatory I expected to be kept in the waiting room or in some other makeshift area and not given one of those really uncomfortable emergency room bad that I don't really like anyway. Realistically, as the customer of this Enterprise who will be on the hook for thousands of dollars, things I actually wanted are free and would have cost $0 to provide. I had a question for registration but supposedly they're going to call me later on the telephone how much later I don't know it's already 10:00 if they screw up this part, I'll come back and change my rating accordingly. This is another thing where I really don't feel like my expectations are low and I'm getting even less

I want to thank Darlene Jackson, OT, for her heart felt caring, excellent advice and guidance while my wife was in the Hospital for a brain aneurysm in late October 2019, followed by stroke a few days later. She has gone out of her way to guide and assist us during this most difficult time. Her trustworthy guidance has been and is very much appreciated. She is an excellent example excellence, and a great asset to Abrazo! R & D

Staff very professional

The Doctor who Take care of me in the Emergency Room was very attentive, and very Professional ,and above all he looked at his Patients with great Compassion. I was a witness because I waited there for 5 hrs. I was observing how he entered and Left the room where we waited anxiously and his traying to Calm our anxiety. the Truth they are truly Heroes who deserve my respect. Thank you ABRAZO CENTRAL CAMPUS for attending me with dignity, and compassion.

They had me waiting in the waiting room for 4 hours until I finally asked them when would I be seen and immediately they called me then they put me in a tiny room and there was a baby cockroach on the wall...

I wasn't thrilled to be there but it's deserves more than just ok so... I had a stomach ulcer and was treated well the food terrible no exaggeration it seriously was and I didn't get my salad cause I can't eat rufage with that stomach so they sent cole slaw. Lucky they weren't treating me otherwise cause cole slaw is more rufage than the lettuce. And actually I stepped in to look at my knee once as well and were polite and efficient and it didn't take long which is probably what everyone reading this would ask first. How long it takes to see you. Waiting time under one hour.

Took forever

(Translated by Google) Very good (Original) Muy bueno

Horrible service and the doctor Galasky is roud

My wife had a really great experience the day of her surgery! Admitting was kind and quick, Derek was very accommodating once she got to pre op, Lauren was fun and great with IVs, her OR nurse was very thorough and explained everything before she went under, the anesthesiologist Dr Rodriguez took the time to review everything with her, Dr Plimpton treated her with such respect and the pacu nurse Candi was kinda and made her feel safe and comfortable as she was waking up! Although we don’t plan to have more surgery, we would come back here in a heartbeat!

I want to eat hot dogs with mayo.

I love how they treated me,very caring and professional. Thanks!

This hospital had someone literally vomit in front of receptionist and 2 hrs later still on floor disgusting maybe if hospitals was cleaned more I been here 6 hrs and no one has cleaned lobby in emergency. I gotta where mask all the time due to UNCLEAN HOSPITALS DISGUSTING ABRAZO....don't even think about bathroom....YUCK ..Do better have some pride 😤 👏 ✌

Did not receive care in a timely manner. Sat in the ER for 11 hours and was barely treated. Still have my migraine... Left me on IV fluids in the waiting room. Disappointed that many covid positive patients were left sitting in the waiting room exposing everyone else. Never coming back here. Thanks for wasting my time and money!

I brought my friend to the emergency room because he was suffering from multiple symptoms from his leg to his head. They couldn't determine what was the problem in the ER so they admitted him. He wast there for 3 days and they never gave him a diagnosis or explanation for what was wrong with him. All they did was treat the symptoms he was having and that was it. We don't know if his symptoms will come back or what he should do to prevent it from happening again no guidance or after care was provided except he should continue to rest for a few days. I feel if you are ill enough to go to the ER, they should determine what is wrong with you, not just treat your symptoms. Some kind explanation as to what the cause was or a diagnosis of what kind of illness you suffer from. Finally, I believe they are also responsible for figuring out how or what you can do to prevent it from happening again. Health care has become very sloppy and ineffective at their fundamental levels. We are supposed the country with the greatest Healthcare in the world. The best!! I don't believe they are living up to that standard anymore. Abrazo Central Campus is just getting by with the bare minimum of care and processing out patients as quickly as they can. Without regard for the patients.

I went into the hospital yesterday morning around 1030am. I sat in the lobby until 630pm and was never once treated for what I went in for, nor seen a doctor. Most of the nurses were rude, expect for one which I wish I grabbed her name. All of your care is done in the lobby so anything that is normally discussed in private is shared with the whole lobby around you. To me, this is a huge violation of HIPPA. During the 8 hours I was there, they continued to call back names that didn’t even exist. The nurses were complaining of being short staffed and there only being 2 of them and nowhere to put patients. Although this may be stressful to them, being sick is stressful too and the last thing we need is nurses being rude. One the nurses told a guy to stop talking over her when he never did. I was sitting right there. This is not a true emergency room so if you have an emergency, go to a Banner health before abrazo. I admitted into a different hospital immediately upon arrival with the same symptoms I had when arriving at Abrazo so to me, this also shows a lack of concern. My body was shutting down and without the treatment I received somewhere else, you all could have had a lawsuit.