The ladies at the front desk and the other that took all my information were very kind. My issue was the clinician her name is Alma. She seems very sweet and will answer questions. Although, she prescribed me birth control pills. I had a variety of questions and all of them were answered with a short response. I needed more information about the pills because I had issues in the past. No details were given just "yeah yeah" and "no". Comes to find out I needed to see a doctor immediately because of the horrible side effects. This is probably something I shouldn't be complaining about and I personally think she does a good job. It just felt like she was rushing me and didn't really want to answer any of my questions detailed. Now I'm dealing with the consequences because I trusted her with her "yeah yeah" and no's.

It takes a little longer than most offices for an appointment but the staff is very friendly and actually very fast considering how many people they get through. They were calling someone new back every 10 minutes. The doctor was very fast and somehow friendly and informative at the same time. He answered my questions and made sure I was comfortable with the prescription. Definitely make an appointment though, dont walk in. Often times you get turned away because they are very busy.

Went to this location because the posted hours online stated they would be open later than my closest location; drove an hour through traffic to get there only to find the office closed early. Okay, that’s fine, I guess, but as I walked in the door an employee aggressively rushed to me and got in my face and told me they closed. When I asked why they closed early, she gave me a very condescending attitude and even went as far as to tell me it was my fault for not calling to check instead of believing the posted hours online. The entire time she did this, she was putting her hands on me and was more or less pushing me out the door. She had mentioned that the doctors had all left already, so I tried to ask if there was a way that I could just get my birth control refilled (since that’s all I was there for anyways) since I already had a prescription with them and the desk girls were all still there. I wasn’t demanding, just asking politely because again, I drove an hour in traffic just to get my prescription. She snapped at me saying “we already cashed out, what about “we are closed” do you not understand?”. I’ve never had such a rude experience in a doctor’s office in my life. I will never go back to this location. I don’t appreciate being touched without consent and given a condescending berating because they couldn’t keep consistent hours posted.

Wish I could give this location zero stars. Waited over an hour past my appointment time and saw 2 people in front of me leave because they had waited so long. The person at the front desk called me up to tell me even though they accept my insurance, they had "just realized" the nurse practitioner wasn't contracted through my insurance, so I'd have to pay 5 times the cost out of pocket. I had taken time off work and gotten a babysitter for this appointment as it was kind of an urgent matter, only to have my time wasted. Absolutely will not be going back.

Rad clinician (Pam) and aloof yet effective staff... i went in to replace my IUD. it was a little difficult to find the practice as it's located on the second floor and there wasn't really any signage outside of the building indicating that. once inside, the lobby was pretty chilly, so bring a sweater! i was early but checked in anyway. the intake staff was efficient. the assistant who took my vitals was aloof, but i eventually got her to smile and laugh! the clinician's name was Pam, who was a blast from the get go. she was efficient and thorough and immediately started laughing and joking with me and when she encountered a problem, explained it to me without me having to ask! she was also very thorough while giving me follow up information. i'll definitely ask for her the next time i need to go in for an appointment! overall my experience was good. as with just about everywhere here in phoenix, customer service could be better with basic training and conversational skills, which would go a long way for clients who may feel insecure, panicked or desperate at their appointments, given the seriousness of reproductive health.

Personal at the front office need training on how to welcome people, first time here and i didnt know what to do so i came in straight to the window and was waiting for someone to ask how can they help me, was standing there for about 2 min and nothing i knocked on the window until this lady said can i help you, i said yes i have an appointment she said sign your name and have a sit, then as i was signing she started talking about me with another nurse . Well i said this is my first time here she replies yes just sign your name and sit down all rude , need more training. If you dont know how to work with costumer service dont work here.

I needed my IUD removed and Jessica was able to remove it with minimal pain. I’m so grateful that planned parenthood was able to accommodate us as we’re on a road trip. Jessica answered all of my questions and made helpful suggestions for birth control that was best suited to my personal situation. Thank you for the great care!!

It is the first time in my life I have such a rude experience. You please be careful and check their hours first in order to book an appointment. I booked for 9:00am on Wednesday and they open at 10:00am. When I show up again they told me that they will have to see me at 12:30pm because they were short staffed. Most of us call in sick at work to come in and this office is such a waste of time. It is very disrespectful to us the patients. It is the worst health related place I have been.

This place is absolute TRASH. Literally the WORST service I’ve ever had in my entire life. The front desk is rude and gets annoyed if you ask any questions and I had to pester them continuously to just get my results for my test because they said they didn’t ever receiver the fax from the place I received the test. However, I talked to the other place and they had faxed it multiple times. No one at planned parenthood did anything to try and rectify the problem. The worst part of all of it is that it is literally IMPOSSIBLE to get a hold of anyone on the phone there so I had to stay in hold for hours and call multiple times. I will never go back to a planned parenthood ever again. I hope this place gets shutdown. The only decent experience I had was the with NP Clay, who was pleasant and kind.

I make an appointment and don't get service until 25 min after my appointment time. Keep in mind I have people waiting on me with kids burning gas because kids are not allowed in the waiting area. Then I was charged an unexpected fee. This place is full of trials and tribulations. I wish there was another place I can go. Waste, waste, waste of time...smdh

1 honestly would give zero stars. I scheduled my appointment in a three way call with my insurance to make sure it would work. When I arrive the lady at the front desk named Esther started yelling at me saying she didn't schedule my appointment and it was a call center. I understood but I was still confused so I called my insurance and when they answered the phone they said they were startled by the lady yelling at me. At this point the three girls in the front started speaking Spanish and I felt very uncomfortable so whether my insurance worked or not I would not feel comfortable being in a building with such passive aggressive workers. I did not feel safe and they made my experience 100x worse. I really hope nobody has to go through what i went through today. Genuinely the worst customer service I’ve ever received.

Refused me care because I have no income and couldn't pay $125 upfront even though their website says they will not refuse you service based on your inability to pay. Wasted my time driving a half hour there and back home. I've never known PP to charge if you can't pay.

If I can put no stars I would.they wouldn't even see me because they didn't take mercy care but I did have another insurance.i told them why not just bill my other insurance.all I needed was my shot. I thought they couldn't deny anyone.but they sure did deny me. Duck this place

Pros: clean, helpful staff, easy to get an appointment, offers free care for low income & uninsured patients Cons: expect to wait upwards of half an hour or more after your scheduled appointment time to be seen. No walk-ins other than pregnancy testing (and maybe morning after pill).

I needed to be seen and the lady that checks you in says that it shows I have 2 insurances and that I needed to show her my main insuranced card to her and I told her that I have never used that insuranced before and go with my other one and she said that she can't help me but to contact my insurance company and tell them that I need my card before I can be seen. I was already frustrated. I just turned around and walked out the door. At least I had insurance?!? Pretty pathetic that I was turned away for no insurance card with a company I've never heard of. This is why I don't like going to the doctor's. It's that easy to turn people away rather then helping them out. 😑😑😑

Longest wait time ever. Never had this issue in any other location.

What's the point of scheduling appointments if they're still going to take forever to see you. Waited an hour and a half and still wasn't seen. Waste of time.

Called and they never answered! The wait was an hour and they said they would call back and I never got a call back! Horrible!

Terrible waste of time! Completely unsympathetic people and physicians. Please don't waste your time at this location.

Office open til 6pm, huh?? When I scheduled an appointment for 5:30pm before the long holiday weekend, I made it clear that I *need* to get in *today* because of painful symptoms I'm experiencing. I showed up at 5:10pm and the office was closed. Here's to suffering through a 4-day weekend!

Worst service, made me reschedule my appointment from last week. Then come this appointment and they can't see me because they have system issues since last week. They shouldn't have been scheduling appointments if they can't work! They couldn't even call me to tell me they were canceling my appointment. Total waste of time.

I've always had a great experience, and I go once a month for my BC. Try and get there in the morning right when they open, and you'll be fine. Make an appointment, that'll help too. They do a great job trying to get to everyone. They're just busy, there's a lot of people in this city.

Went here to get a refill on my birth control, saw the doctor and tried to convince me to do iud and got mad when I said I just want to be on the pill. He was very rude to me and it's sad that I come to a company that advocates for women's right and has a reputation of being somewhere I can go where I won't be judged or looked down upon. I'll be going to the location in Glendale from now on.

Carmen specifically, really rude denied my service that i would usually get there(not the first time). Also she said she ‘sent’ my borth control prescription to walgreens that i needed that day .. she did not walgreens clinic closed at 6 now im screwed… does not answer phone .

I do not understand how you can have such an unprofessional , rude and disrespectful person as your front desk secretary . I was barley asking a question and was quick to tell me no !!!!!!!!!! 🤬 Everytime i would ask a question she would right away cut me off and say no we dont or no !!!! Telling me what im supposed to do if i get birth control or not like if shes the doctor .

ONLY TAKES INSURANCE. No programs. Staff was speedy but once they realized I didn't have insurance, they didn't want any parts. It was either pay up or get out.

HORRIBLE customer service, front desk people are really rude and don't communicate. They said my daughter had to fill out paperwork in a water room away from me. They had her wait for 15min until my daughter asked when she would be seen, they said soon. After 15 more min (30 total) my daughter asked again and they said she forgot to fill out insurance information, which ofcourse she doesn't know plus they just scanned our insurance ID card. If they want extra information they should allow parents to fill out paperwork or atleast help with certain stuff before having the child go wait by themselves.

I had the nexplanon birth control implant put in yesterday. I was extremely nervous but, Alma was so nice and did such a great job.

NP was awesome and helpful, unfortunately the intake nurse was extremely rude and judgmental when talking about my medical history, this shouldn’t be the case when working in healthcare.

I'd give this place negative starts if I could. Carmen S. And the other girl who had her badge turned around at the front desk, were Horrible. Very rude. Talking down to us as if were children. The waiting room was hot. There are homeless people always outside leaning on the glass. The only person that was nice was Jessica the nurse. I would suggest to her to get out of that clinic and go to a better one. Where they have more respect and show kindness for patience.

The ac in the waiting room was hardly functioning and there were a lot of homeless outside however I was able to get squeezed in with a same day appointment. Jessica took my issue seriously and actually listened to me which doesn’t always happen by doctors which is why I gave them 5 stars. The nurse and Jessica were both very thorough and kind. I appreciate Jessica reassuring me and providing me with as much information as possible regarding my breast exam and I now have a plan of action. I highly recommend planned parenthood.

I had the best experience at this location with my IUD. I was so nervous going in because I’ve heard so many horror stories but an IUD was a last resort for me after having complications with other forms of birth control. The lady that did my intake was so sweet when I told her I was nervous and said the insertion is painful but brief. My provider was Nicholas he was so wonderful. I told him I was super nervous and he gave me the option of him walking through each step during the procedure or I could tell him about my weekend to distract me. We chatted during the procedure and had a great talk and it was over before I knew it. If you go to this location asked to be seen by Nicholas. We need more providers in the world like Nicholas!

I would give this place zero stars if I could. I have never written a bad review about a place, but the service here was absolutely terrible. I thought planned parenthood strives to “care” for all their patients as its in their moto. The front desk lady (Esther) who is apparently also the manager, was extremely rude and didn’t care about her patients at all. I went with a friend and she called the planned parenthood and her insurance company in advance to verify that she could come there. We got there and Esther claimed they couldn’t work with it. She started yelling at my friend about the insurance information and how she doesn’t take it. My friend was on the phone with her insurance company while we were there and even her insurance provider asked about why the employees were yelling at her. She had extremely rude customer service and made me and my friend uncomfortable to even be there. Start making patients feel more comfortable in a place where patient care should be a priority, especially in a facility where women could use the compassion. Based on other reviews this place needs new employees with more empathy.

I had a good experience here getting a mirena IUD. The doctor who provided the procedure made me feel very comfortable. The strings are a little short and can't feel them but it never got misplaced or caused issues.

Everyone was extremely friendly and accommodating! They followed CDC guidelines and enforced mask which I think is a plus. The doctors and nurses provided excellent service and really helped me with my questions. I felt safe, understood and helped ! The wait time was a bit long but considering how many people they were seeing, I didn’t mind. Make an appointment online, I wouldn’t recommend going in person as you might not be seen.

Amazing services. They were so polite! Nurses were great at giving information and talking to you about everything.

My appointment was at 2:15 granted I was 5 minutes late but didn't ger in to the nurse & doctor until 3:15 and left at 4. Dont make an appointment unless you have a 2 to 3 hour block of time available. The front desk people that I've spoken with (2) aren't that pleasant but the doctor's are good.

This place is amazing... The Office Manager and the Staff are wonderful, They are are kind, very helpful, funny amazing women.. They are down to earth real people, some may mistake rudeness for real but make no mistake they are great. OMG I so dont know what I would have done with out there help they made a awkward situation not awkward or embarrassing at all.. Thank you Ladies very much from the bottom of my heart you are truly appreciated.. Im even going to start going there for my primary care needs..

Had an appointment scheduled and still spent 2 hours here.

I suggest you make an appointment as early in the morning as you can get so you can be leaving here by noon if your lucky.. They r so painfully slow!!

When I found out that I may have been exposed to HIV, I was terrified. I made an appointment with Planned Parenthood immediately to be tested. Everyone at the Maryvale clinic was so kind. They made me feel so much better and talked me through every step. This is honestly the best experience that I have had at a medical center of any kind. This was my first time visiting a Planned Parenthood, and I am very grateful that I chose to go.

The staff is very rude & spiteful.

I thought I had scheduled an appointment online turns out I didn’t click on the right thing and I didn’t have an appointment. The lady up front was so nice and got me in. Everyone I spoke with in that office was so nice and super knowledgeable. I felt very comfortable. Thank you so much for a great visit!

The staff here we're incredibly nice and non-judgemental. They helped me as soon as they could and we're efficient and respectful.

This place is horrible, waited nearly two hours for an appointment! So unorganized and paperwork is over the top and makes no sense! All the while there was an office manager looking lady sitting at her desk looking at her computer doing nothing the entire time! When I did ask for her assistance she was stupid and unhelpful. Not once apologize for the pathetic wait! I mean, if you have an appointment and you won’t be able to see the provider for two hours it should be common professional courtesy to at least let the patient know. This was a big deal to get my daughter there only to walk out after all the disorganization! Should shut this place down! Always hated planned parenthood and what they stand for so I should have known!

Staff was extremely kind and helpful despite being busy. I got the care that I needed for an affordable price, even without insurance. Planned Parenthood is an incredible resource!

This is my favorite Planned Parenthood to go to, and have been going to for the past 2 years I appreciate how efficient everyone is, and the girls always try to make the most of every situation. I know the new systems must be frustrating for them, but I just want to let the Maryvale Team how much I appreciate their kindness and support!

I really like Jessica, I'd make her my PCP if I could. I liked the other doctor when I saw him too (Nicholas, I think?) I dropped a star because you're always there 2-3 hours minimum, even with an appointment. Also you have to fill out paperwork every time, even if you filled out the e-checkin forms and have all your info updated on MyChart, which is pretty annoying.

Very caring staff, especially the Doctor.

Called my doctor 4 days ago & she never called me back. I also called again yesterday & the lady apologized & said she’d definitely call me back. NEVER did! I ended up going to the ER. What a joke!

Drove 3 hours. Sat in waiting room for 2 hours. At the end they said “can’t serve you”. HORRIBLE. I NEED HELP. Driving back 3 hours home. Left still worried and still confused. Pick a different location

The front desk staff were very kind and communicative. I felt comfortable when I came in. The NP was very sweet and the doctor was exceptionally knowledgeable and also made me feel very comfortable. Probably the best Planned Parenthood location Ive been to.

The doctor here she was so nice, the front desk didnt give me any problems they were nice aswell, way better than the one in tempe!

Staff was very helpful with figuring out my insurance dilemma. Nurses and doctors are friendly and fast. Make sure to make an appointment online for the fastest service. Sometimes they do take a while but considering the small staff, they're doing great (: thank you

My first time , just left and I’m very happy! Been so scared to take out my nexplanon in my arm and Tiffany made it a comforting and easy experience with no pain. My only complain is the wait time when there was only one other person waiting. Thank you Tiffany!