Do not go to this location. First I attempted to make an online appointment but it wasn’t available for an extended period of time. Then i called to make an appointment and sat on hold for 45 minutes. Then after a week i went back and made an appointment online. The first available appointment was 3 weeks away so I booked it. In the mean time, i’ve been receiving confirmation texts that my appointment was coming up (3 in total). I get there and the front desk tells me that online bookings actually don’t work and even though they are aware of this issue and this commonly happens, there’s nothing they can do. Turned away after waiting 3 weeks for an exam. I’m so upset.

Everyone that was apart of the staff was really friendly and considerate! Vanessa and Jennifer were two of the ladies that were helping me throughout my visit. Planned parenthood took my insurance no problem. It was a very seamless and organized experience. If i'm going to planned parenthood again in Phoenix its this location for sure! :)

Rude and unprofessional staff, they also ask for you to pay before going back to the rooms. Appointed was at 3pm and by 4:30pm only my vitals had been taken. Doctor came in and spent less than 10 minutes total talking to me. Left planned parenthood crying because I had never had such a bad experience as this before. I will no longer be a supporter after this.

Jessica, Mary Anne, and Ciandra we’re all amazing! Yes there was a wait but it’s 1) a doctors office so there’s always a wait but 2) a severely underfunded and often mistreated doctors office so staffing I imagine is a pain. I’d 100% rather wait a bit in a lobby and get care without being judge than go to a “regular” doctors office and feel like I couldn’t be honest due to judgment or personal safety.

DO NOT GO HERE, I’ve reviewed them already and somehow the review is not on here anymore! They are a scam, and will have you provide insurance and then charge you for Services, and then bill you for more money. Listen there are other clinics that you can go to that aren’t going to charge you for everything little thing. Only a few people are cool, the rest aren’t.

I have been going here for the past three years. I trust this health facility and the staff is very polite and helpful. I wanted to find a place that cares about their patients and this is the place that fulfills that. This facility is clean and well kept. Receptionists Jessica and Katrina are very kind and polite. The healthcare assistants are helpful and busy bees! Thank you for your service. My best regards and respects for the NP’s thank you for your service. I am so grateful to have this facility and I am sure many others are as well. Many thanks and hope the staff has a great day! Kindest regards-

Doctor refused to see me because I have a UTI. In my 25 years of using this companies service I have never been turned away for a UTI. That’s not what my appointment is for. Update: so I was the one that wanted to leave my appointment and cancel my appointment the aide said she was going to talk to the doctor. The office manager came in and I told her I was leaving because this isn’t what my appointment was for. I open the door and security is there. I’m black btw so I’m called for never go to this place!

They made me feel at ease and were very professional and polite . The nurse practitioner was very patient to answer all my questions

This is the best PP here in Arizona. Jessica (healthcare assistant)was very nice and made me comfortable at all times. She was very kind and thoughtful to listen to my questions. Nick (nurse practitioner) was the best! He was very gentle and made me feel comfortable at all times. I can see that he is very knowledgeable and skilled in women’s health. The facility itself is very clean and well maintained. The staff overall were pleasant and welcoming unlike the other facility I went to. I highly recommend this facility.

Had a scheduled appointment and when I took my fiancé there the place was empty. There were 3 other patients waiting in for someone to check them in. After waiting for about 10 minutes someone finally came to the waiting room and said that they are closed until 1pm due to technical difficulties and that we should call and reschedule. We were told that we were called in advance but they did not call us to inform us that they were having “technical difficulties” and that we would need to reschedule. The other patients who were waiting also did not receive a call.

Love this place and Dr. Contreras. Super knowledgeable, very compassionate, always provides excellent gender affirming care. I’m never waiting very long and everyone is super kind when I have questions or don’t know exactly how to navigate the healthcare process like insurance and making appointments etc.

If you have a hard time making an appt online or via phone, just go to the office. If they can't get you in right away, they will schedule your appt. I got in quickly, was seen by an AMAZING Dr named Kendal and the entire staff was very friendly! I ended up just needing an antibiotic which I was able to get right from them at the time of the appt. I am SO THANKFUL for the staff and Dr. You guys were all so wonderful ❤️

Absolutely waste of time. Don't even bother with this location the mesa location is good or other ones. Every time I attempt using this location it's either rescheduled or I don't get what is NEEDED. It shouldn't be so hard to get simple requests fulfilled. Also- the provider is an NP when I've tried to go; not an actual physician. Don't even bother trying.

I can’t tell you enough good things about this clinic. I went in to get my nexplanon birth control removed and re inserted and I was very nervous. However, the doctors assistant (who’s name I unfortunately do not remember) made the experience so much better. She was so easy to talk to, understanding, and knowledgeable. She sat with me during the procedure and it truly felt as if I had a friend there with me. 10/10 recommend this planned parenthood- their staff is excellent.

I have been going to Planned Parenthood for several years now, and have been to 3 different locations (this one being my 3rd, also my first time here). At this point I just feel like the experience is a hit or miss depending on the day. My visit was definitely a hit as I was in and out in just an hour for my STI treatment. The gentleman who checked me in, I believe his name was Rick, was so nice and helpful. Samantha (I think she was a nurse) was very easy to talk to and super nice as well. The doctor was by far my favorite I've had, she made the environment comfortable and listened to all my concerns. She was also super chill and funny which I loved, I wish there were more doctors like her. I believe her name was Deanna!

Computer was down and staff was quick to help as best they could. Thank you health care assistant, Jessica for being prompt and a great phlebotomist

Very friendly staff and answered any questions or concerns I had and was very patient with me. Jessica is amazing :) she so sweet and understanding.

Nurse practitioner Jessica Contreras was an absolute delight. She was informative and patient with all my questions. The front desk was also so sweet. They seem ready for help with literally anything birth control related right there on the spot. Felt very comfortable and would 10/10 recommend!

Arnetta the assistant was so nice and professional in asking what have to be difficult questions to any patient. Jessica the nurse practitioner was amazing in walking me through everything that was happening and answering any questions I might have. Also making me feel very comfortable. Great experience today and makes me feel good knowing my health is in good hands.

I’ve been to 2 locations and this one has to be my favorite hands down. I feel very safe and understood. Everyone here is friendly. But- special shout-out to: Ciandra, Dr.Nicholas, Lupita & Mary Ann. Amazing team!

I went here instead of returning to the Glendale PP due to location. Appointment was made online, and I was able to schedule 2 weeks out. I was incredibly nervous due to receiving a male NP and of course, potential low-life protestors. 1. No protestors. Thank goodness. 2. Nick, NP is AMAZING. I'm so disappointed in myself for the pre-judgement. From reception, to the nurse, to Nick, my experience was lovely and comfortable. I arrived super early to my appointment (it was 4:25pm for a 5pm appointment), I went in right at 5pm. I was able to vouche for myself, my concerns, and not once was I judged or rushed. I received a bunch of information for my next plan of care and recommendations on where I should go too. I'm so thankful for people who love what they do and are great at it. I've received horrific care from where I'm originally from in Pennsylvania and in Northern AZ, so this has been such a great change. I definitely recommend this PP and will definitely go back!

Very slow. Went in at 1:19 for my 1:40 appointment, and didn't get called back until 2:45. I had plans at 3:30 so I had to leave at 3:03 before getting what I came to get done. Try a different location if possible. Staff qas nice enough

Takes a bit of a wait but they made me feel less anxious about my removal and insertion of the implant

A whole waste of time. I came in for a birth control appointment and they don’t accept my insurance and refused to let me pay out of pocket. They completely wasted my time

I appreciate this establishment and the health workers who assist here. Sure there are long waits but just prepare for that. Know that there are few PP that exist so be mindful, the workers are doing their best. The receptionist is well organized and communicable, Jessica was my nurse and health assistant very kind and easily approachable, the physician Nick was incredibly patient and helped me with answering all my questions. Overall about an hr and 10 mins for checkin, waiting time, and being seen by health staff. I left satisfied and got what I needed. I loved the nails of the receptionist! I made her smile with my positive attitude! Thank you PP!!! Thanks for existing and much appreciation to all the work/support PP. Ahéheé.

Went in today and was very comfortable realized I was nervous for nothing thanks to Arnetta ! Definitely will be coming back whenever needed to this location !

wasted an hour waiting. they didn't say there was a wait and took in a girl who arrived after me. infuriating waste of time don't bother coming here

Jessica the health care assistant is amazing and made me feel very comfortable. The entire staff is welcoming

super polite and helpful and everyone was very nice and made me feel very comfortable! thank you so much to nick and jessica

I had to get some blood work done today (which I always struggle with) and Lupita was just the best! So patient and kind. The entire staff was awesome :)

Just left my visit; from reception to seeing my nurse practitioner (nick) I had a great visit! Everyone was so kind & I was in and out :) thanks PP

They don't know if my insurance covers the gardisil 9 vaccine. Very rude about it and refuse to book an appt with me

I had a great clinician, super friendly and answered all of my questions. Wait time was usual for any physicians office.

My wait was more than twice as long as my entire visit. From weigh-in to out the door, less than 10 minutes. Can't believe I paid for them to give me generic packets of information, none of which helped with what I needed.

I was able to get a same-day appointment and from the moment I arrived, everyone made me feel very comfortable, cared for, and safe. They made me feel like I could ask any questions I had and encouraged to do so. I would definitely recommend this location to anyone without hesitation. Also very clean!

I really enjoyed my experience. This is my 3rd planned parenthood location because the others in the valley weren’t the best. I loved Jessica, Arnetta, and Lisette. Each person helped me feel more comfortable. As a masters student I was glad to participate in the research study. Very blessed to have experienced each of these women. Stay blessed ladies! They deserve their flowers 💐

had a lovely appointment at PP phoenix today :) jessica d got me settled in the exam room and took my blood, and her personable demeanor kept me relaxed and in a good mood. jessica c came in to go over my history and any concerns about my HRT, and she made it quick and easy while still being professional and thorough. i have so much appreciation and gratitude for all the folks at PP who have made it possible for me to thrive!

The doctor was amazing and good and I was in and out real quick