I've never visited this facility but after reading every single one of the reviews and receiving a phone call from a loved one im inclined to contact the Governor's office, Human Health Services, and National Office of Medical Affairs for further investigation on medical mal treatment. I must admit, initially I was bit skeptical about the people submitting reviews; thinking they are patients with mental health issues. Then I thought... there's no individual living without mental health issues. Some maybe more severe than others none the less, still issues. Even Dr. Phil have mental health issues. Mental health is something we all live with, it's either good, bad, or in between. How we control it is what makes us different. We are all still human and deserve to be treated as such. Since this facility is government funded, I'm suggesting; petition more funds to have more staff with shorter hours to lessen their frustrations. Hire more staff to maintain cleanliness, Or maybe encourage patients who are long term to assist in maintaining the facilities cleanliness, based upon their level of care of course. Their are ways to eliminate many of the complaints besides drugging patients and leaving the general public to believe it's them. Complaint by ranking: •Over medicating causing other illness •Keeping them against their will •Filthy environment •Lack of professionalism among staff These were the top four complaints of many. UPC we rely on you to help our loved ones. Please don't hinder their progress to a better way of life. Every individual you see comes from somewhere, they too are human. Please be kindhearted, understanding, and when it gets tough, as I'm sure it does, take a deep breath and ask yourself, "what if this were me?". God bless you all and the person reading this review.

This place is hell on Earth. Cruel beyond cruel, I don't care how psychotic my friends or relatives get I will not take them here. You must see Jason Kelly's video review. This place should be investigated. People should lose their jobs. Big Burley black men get their kicks making fun of the patients, they (staff) use profanity to communicate with patients when the patient is going through trauma and very few staff members treat the patients with humane compassion. During a pandemic patients are seated in recliners inches apart for the duration of their stay. Food is worst than prison. There is very little option for decent treatment here.

Unfortunately, zero stars, or even more acceptable negative stars do not appear to be an option. I would use these if they were. I take my mental health very seriously; I know how my mind functions is not that of a "normal" person. I work with mental health professionals best I can to solve this problem. When I was unsatisfied with my current provider, unable to find a new one, and experiencing some pretty serious symptoms I deemed it appropriate to seek outside help. I was directed to this hell hole. First I was told if I arrived in the early hours, they would see me immediately, and I would be gone within an hour, that was untrue. I arrived and was told, "the counselors are in a meeting" which was NOT disclosed to me the previous day in which I had attempted to acquire assistance. I told them that my husband had to go to work and I was unable to continue waiting. Instead of helping me find a more appropriate day, they deemed it professionally responsible for holding me against my will. I informed them in no uncertain terms that doing this would be a great disadvantage to my current treatment plan, would cause more stress than necessary, and would ultimately turn me off of receiving help in any form. Instead of doing the reasonable thing, they chose to pursue this. I had previously worked at great lengths to overcome agoraphobia, and this is one of my greatest fears. So, despite my multiple pleas to consider reason, I was held against my will. I had no choice but to save myself; I have no control over this, I have to get myself home. After six hours in the hospital, I was released. I received apologies from staff whom I would never name as repercussions would be most imminent I imagine. I was released, my mother in law had to board a bus and come pick me up as though I'm a child. Insult to injury. I got home and I believe slept for a straight 12+ hours. When I awoke my husband was walking out of the room and I flew into an instant panic attack. I just knew in my heart of hearts this was it for me and I would be alone and trapped. We had some errands to run and when my husband made an unexpected turn my attack became much more prominent. I was in tears and couldn't breath. I have class on Monday and i have absolutely NO idea how I am going to get out of the house. I am terrified of leaving, and this is all due to this wonderful establishment's mistreatment of patients. NEVER I repeat NEVER grace this place with your presence. NEVER choose to go here looking for help, regardless of the state of your mental health there HAS to be a better fit. This place strips you of your humanity and expects you to take it with a spoon of sugar. I will advertise and broadcast from every platform available about the complete lack of professionalism provided by this facility. I have no idea how long it will take me to recover to my starting point, let alone make it back to the level of mental health I was prior to my walking into this establishment. Again, STAY AWAY!!!!! If for any reason you value your freedoms, civil liberties, or simply like being treated with professionalism, DO NOT COME HERE!!!!!!!!

I’ve never been treated as badly as I was in the observation unit. The Doctor and nurse who saw me in observation were threatening and condescending. They also had agreed on a medication dose with me, on a benzodiazepine, I asked for a lesser dose but agreed to what was recommended. Then was greeted by the nurse with double the amount of medication than agreed too. I was too afraid to speak up after having been threatened while in a state of crisis so I took it. Was afraid if I said anything the Doctor would threaten me with noncompliance and file for title 36 since that seemed to be her agenda. This was not any sort of trauma informed care, this was desensitized and brutal. I got over the crisis that brought me in, but her treatment towards became a whole new crisis. I would never return here out of fear of interacting with this person again. I’ve never felt so manipulated, pressured, and lied to by healthcare professionals. I am a registered nurse struggling with ptsd, even that was used against me in a condescending manner by their RN.

DO NOT EVER COME HERE BY CHOICE. What a horrific experience for someone who has just been through trauma and is in need of help. This is the kind of place where the police throw you, ACCHS, homeless, etc. This is NOT a place for anyone with expertise getting treatment from a facility where clients and their needs are accommodating. I am disgusted with the treatment I received from the frumpy gray-haired mexican woman. Telling me to "come here", right after she sweetly thanks the young man for whatever. "Thank you Mijo" and look at me "come here". Offering a water bottle to someone walking to the bus stop, but when i need to TAKE ME MEDICATION while I am having a full blown anxiety attack because you kept me waiting in your freezing cold lobby for almost 2 hours, points to the water fountain and says "we don't hand out water bottles". Excuse me? I just saw YOU HAND ONE OVER THE COUNTER. Was this treatment because I am white and blonde? Because NO ONE else was treated this way. Trust me. I was watching and listening, even if my arms were shoved in my shirt because I was freezing cold, and my eyes closed trying to hide from everyone else the tears and anxiety from being in this situation. Maybe I should give two stars because the frumpy gray haired mexican woman got me a cup. Maybe I should give 2 stars because the Admin woman was kind, understanding, and compassionate. This is the ONLY type of treatment I expect to receive at a behavioral health facility. Thankfully I was able to reach my actual Psych. Because I am in what is known as a "crisis" they are accommodating my needs. The rating will remain at 1 star because this was not okay for someone to deal with. Insurance is BCBS PPO. I don't understand where this kind of treatment came from. As silly and ridiculous as it sounds, I have no other idea of why I was treated this way other than the color of my skin and hair. Please talk to this woman about customer service. Please inform her that she works at a behavioral health clinic and everyone that comes through that door should be treated with the same respect that everyone sitting in the waiting room is getting. Let her know that just because I'm white and have good health insurance doesn't mean that I am stable and OK in the head and a little compassion would've made this situation a lot better.

Never Never Never take anyone here to the crisis centre part. They almost killed my husband by severely overdosing him on haldol (well beyond a dose that would be considered safe under any circumstance), all because he asked me to come get him (he was not violent or dangerous, though he was panicked earlier). He had a bad medication reaction to a medication that was prescribed the day before. Instead they decided he was on illegal substances despite testing negative 3 times. They then decided he was in alcohol withdrawal (he doesn't drink). It took an external professional source to get him out of there and now he may be permanently disabled. I believe he stopped breathing due to the overdose of haldol, though i can't yet prove it as they refuse to let use review the medical records. He now has seizures everyday. Consider this a warning, unless you want your family member damaged, disabled, abused, mocked and mistreated do not bring them here. Any medical doctor working here deserves to have their license revoked or be subjected to the same treatment the patients face. They doctors are in contravention of the Hippocratic oath. I should know... i work in the psych/medical field.

Disgusting, unprofessional people. I was refused help and accused of being under the influence of drugs. The counselor also insinuated that I was a drug addict, and had a hidden agenda as to why I was there. I'll start by saying that yes, I smelled of marijuana, and everyone there was aware. I smelled of marijuana because I work for an Arizona State Licensed Medical Marijuana grow facility, which I had just left 10 minutes prior to attempt and get seen here, and I had let the people at the front desk know that. I carry documentation, and a valid AZDHS DA card on me at all times to show exactly where I work. There is nothing illegal about what I do for a living. I work along side Arizona Department of Health Services and Police officers who have toured and inspected my facility countless times to ensure we are up to safety codes and standards, and they are always professionals. I waited 2.5 hours to get seen. The counselor who talked with me insisted that I was under the influence, which I was not, and would not take my explanation of the smell. I explained to to this counselor that the whole reason I was there was because I was referred and I needed help. He proceeded to say, "Or did you just want a handful of pills". I then concluded this meeting by saying "We're done here"....I've never felt more disgusted with a medical organization who claims to be there to help people in need. Mind you there were many ill patients in the waiting room, screaming profanities in front of children, and aimlessly wandering around putting others at risk....and yet these people were treated like royalty. Also, if you had an issue with with me, and knew you weren't going to do anything for me, why wouldn't you tell me that from th start, instead of making me wait 2 and half hours to be insulted by some miserable counselor.I called back a few hours later to speak to whoever was in charge, but the useless operators on the phone say to come in and file a grievance...which in my experience is a complete and utter waste of time, as that goes nowhere. Based on the many other horrifying reviews, and others who have received similar, or worse treatment than myself...I do not understand how The Urgent Psychiatric Care Center is still open. At the very least, your counselors need to be monitored by someone who actually takes this profession seriously. If that was the case, a lot of people there would be fired on the spot. This environment is completely detrimental to people who suffer from mental illness. I felt worse after attempting to get treatment...and that should never, ever be the case.

the reason for the mixed reviews: this facility has an inpatient service, which is terrible beyond belief, and an outpatient service, which has been great and helpful for me. this specific area of the facility is the inpatient service, which is a completely dehumanizing experience. there aren't beds or rooms, just a large area with recliners that serve as your seat and bedding for your entire stay. it's noisy because of everyone being in the same room, the lights are bright, and there are two bathrooms and two showers to share, so you have to wait sometimes an hour or two for a shower. there are nurses and caretakers watching you from behind a glass panel, it makes you feel like you're a test subject being observed. i wasn't there long enough to comment on the quality of care or medication, which is good, because this place would make anyone worse after a short while. they discharged me quickly to do outpatient, which has been much better. the doctors and nurses are generally nice, but one (the blonde one, i think her name was kim?) was very hostile and berated me for seeking help.

Horrible place to go. Just horrible. They do nothing to help you. They just feed you nd give you meds.i was forced to take meds even when i told them i didnt want to. Thanks to them when i was released after 24 hours . i had a dystonia seizure. ( something i never had in my life). I want back to see wat meds they gave me nd they didnt even know. Now i cant have energy drinks because i get seizures. I have to take benadryl now . please avoid this place

The absolute worst. My Psychiatrist told me not to go here, but I couldnt afford my doctor fee and needed meds. Make this your absolute last resort and plan on being here most of the day.

If I could give this a half a star or none, I would. Please for the love of Buddah of Burma, avoid this place. Your loved-ones or yourself doesn't deserve to be here, ever! I remember coming here during the 4th. of July (yep, you read that right!), after a cowardly stranger from my Facebook wanted to call the police on me for my suicidal thoughts of being bullied online and going through a lot of isolation without even having the guts to talk to me. I had no one to talk to as I was and still going through a ton of trauma within the past month but really feel dehumanized for a stranger online to call the police on me which I somewhat appreciate yet was being taken advantage of my well-being without anyone helping me. The police that taken me were one of the friendliest I've ever met since I had no option but to come to this facility as they drove me here and felt like as though I was a Russian Prisoner once I headed inside. Some of the stuff may seem friendly at first as they asked me many questions of why I feel the way I felt and whatnot yet seemed to not care much about my existence as they are there to make a quick paycheck. After I've taken my urine test for drugs and stripping down to a hospital-like gown, I had to walk to this strange yet sketchy facility room with the other patients that I was held hostage in overnight. Now, here's the fun part. It's definitely not what you see on TV or anything like someone's in a strain jacket. It's much worse. The room didn't had any beds whatsoever, we had recliners! Yep, you read that right! Like the ones you sit on when you visit your grandmother's house. We had to sleep in them while we were there around other patients that may have certain illnesses I may never know they had along the AC being slightly too cold to the lights being so darn bright which messes up my brain patterns since I have Autism and ADHD. I was scared to death to be in there yet was so calm and mature compared to other patients in there. Let me give some pointers eh? - We weren't allowed to have fresh air to exercise or move our legs - We basically didn't have our own private rooms like another mental facility I've visited before. - The staff didn't cared about our complaints of us being too uncomfortable to sleep in the recliners as we couldn't have extra space - There were nothing special to do but watching films all day - We were assigned seats once we got in there and is split between the boys and the girls - I was given a prozac type of pill when I don't even take medicine as it affected my brain pattern even more as we had to take our medicine. - I was seen as broken or inhuman when having a crucial conversation with the so-called therapists / professionals that we assigned to talk to - The staff could care less to wish me a safe morning by the time I left as my mum couldn't pick me up as I had to take a special cab to get back home. - The breakfast was lower than mediocre at best even though food is food to me but we just had some gross expired oats cereal and a fruit cup. (At least they had a blueberry muffin though lol). I so wanted to document this place but wasn't able to until I left the building as my mobile was dead and was very shocked on how I was treated here. To this day, which is almost a month later, I get flashbacks on how awful I was treated by this place as it seems like I gotten released from drug-trafficking or being in prison on how I was treated there. Many of the workers need to be fired if they keep treating their patients like insects and seeing them as inferior for their mental state as though it's their fault for the situations they have to face in life. As a Phoenixian born 'n' raised here, please do warn people about this Mental Health Facility as it would increase dangerous signs of suicide, mental trauma, and even crime on the mentally ill that are treated like rubbish here! :,( PS: I was blissful to make a friend that sat right next to me that I won't ever see again and his name was Jeremiah. I hope he's doing well to this day. <3

I currently work at a psych facility and tried helping this man stating he needs help. Due to my facility not being able to accept walk ins I took the time to walk him across the street so he can get the help he wanted. Unable to find the correct entrance I politely asked two nurses sitting out front where I could go to help this man. Before I could finish one nurse interrupts me and says “yea please don’t bother us”. I then walked away and found help for this man when an actual psych hospital wouldn’t. So for whoever at UPC reads this, your staff are 100% unprofessional and disgusting for intentionally refusing services to someone in crisis.

Do not take your loved ones here. The staff is beyond rude. They discharge those who truly need help, without even providing at the MINIMUM a 24hr watch. Just disgusting.

The lady in the front desk was extremely rude. She was speaking way too fast, she had to repeat 1 question & used a real nasty tone. Sucks to have a job you hate so much.

If you would like to enjoy a scary and negative mental healthcare experience with very clinical people that CLEARLY do not actually care. Then this is the place for you.

Without connections as part of my healing journey I would have never healed. They helped me heal. Ive never been better and a large part is due to their work and care. I see a lot of complaints and sometimes I think it's because people are suffering so they take it out on the buisness. My experience was completely different. I almost always had a great experience and they would know me by name because I would come into get my medicine so regularly until I was set up with Noah and a permanent doctor. A woman worked there with traditional sailor tattoos and she is gorgeous just saying but more than this she was very intelligent and always warm and kind. She helped me to be inspired to cut people out of life permanently like my sister. I would talk to her about my trauma with my sister and she would be like girl she needs to go. And she also made some major changes to my medicine that were very important. Such as birth control which she told me would help control my mood. This helped me alot. But many of the employees were good to me also. I was always supplied with the medicine I needed when I was unstable emotionally which is huge. I always got the medicine bridges I needed. I even had some hospital stays that changed my life and kept me safe. This is an integral place to go to in the beginning of mental health care for medicine and hospital stays when your mental health is in crisis. Then I switched over to Noah. Thank you to all the people at connections. You changed my life and many of you were wonderful and kind to me when I was at my lowest and hurting. When you're just starting out with care this is a perfect place to begin. I always recieved my scripts for medicine from them and I went there alot when I was struggling and pushed myself and waited to get care no matter what. I stayed determined and went there as often as I had to. Great doctors and I was treated with respect. Thank you for being there for me when I was hurting, you helped save my life. I'm forever grateful to the employees at connections. Their work is so important for the community and I give them so much credit. Thank you and be blessed

I just went to complete an emergency petition and the person at the door was extremely rude. I explained that an older guy is laying on the side of the road out of touch with reality and hasn't moved for days. He told me that they won't go get him. I told him that it's the law and they have to and he stopped ✋️ talking to me altogether after that. He is one of many reasons why the mentally ill can't receive the help that they need. I'm not saying don't come here because if your having a crisis you need help but just don't expect to be treated appropriately.

Literally the worst place on the planet. May God help you if Kelly is your social worker. She sucks at her job, as do 99% of their employees. The facility is absolutely filthy and the employees (AND DOCTORS) laugh and make fun of patients. If you don't have mental problems going in, you will by time you leave. This place is what nightmares are made of.

They dont even prescibe Meds. I recommend going to a short term mental hospital. atleast they'll actually help & have someone to give you the medications you need to be normal again.

Only if youre desperate, come here. The absolute bottom barrel staff work here. I now have a psychiatrist, and he'll be the first to tell you to stay away. Total incompetence.

My roommate and I are TI's (Google it). A few nights ago he was taken here against his will after an incident. It has been very difficult getting the staff to cooperate in my efforts to pick up his keys so I could make sure his car was not impounded (which would mean losing the car due to outrageous fees). I also asked he be given a Release of Information form to sign (really, shouldn't that be one of the FIRST things done?), and as of last night when I was down there, it not only hadn't been done, they blatantly ignored the issue when I brought it up. How can I do anything helpful for him if I can't even be in the loop? He is afraid, confused (odd amnesia-like symptoms possibly from being drugged) and doesn't understand why he's still there. The employees I saw acted very strangely and unprofessional. There was feces on the toilet seat and floor, no soap whatsoever. When I pointed this out, they said the "new dispenser" broke. Um, how about one of you lazy bums take a quick jog to the store and buy some soap in the meantime? It's a DOLLAR. I also became extremely rashy and itchy on exposed areas of skin during my 1 hour sit in the lobby. I had to apply hydrocortisone cream several times. When I inquired about what might be in the air, I was told that nobody else ever complained before and that they keep the lobby "very clean". Ok... if you consider "clean" to mean crumbs and flies EVERYWHERE and a gross bathroom with no soap, then sure, it's "clean". Only take your very worst enemy here. I would not be surprised if some of the things they do here are criminal, like what used to go on in state mental facilities a long time ago.

Do not send a loved one here! It is a shame this is the only place to petition a loved one to, I was told people were overdosing on hadrol and falling off recliners. While others were tackled and brought back for shots the staff would talk and laugh about it and one worker put up his arms to fist fight a hadrol overdosed patient when the patient was likely walking around from the drugs given and accidentally bumped into a person. My loved one is still recovering from what they saw going on and how they were treated being forced off 10 years anxiety medicine with no replacement and had small seizures in bed with no one believing or checking. This is pure malpractice and Dr. Danielle and a few others should lose their license. Also they have staff that are recovering and reeked of alcohol or looked drugged and how that is safe or allowed is beyond me!

Trying to help a friend be taken care of because they keep hanging up on her, I called for her and they hung up on me too. Clearly the receptionist's job is hanging up on people who need help. Glad the government is funding this waste of space.

I Wouldn't want anyone to ever be brought here. I myself have not personally been here, but my bf is currently here due to some mental issues, and I have had friends that have been petioned to be here. There is absolutely NO beds. This place should not keep people over 24 hours. They want to transfer patients only to Desert Vista which is in Mesa. My bf is currently waiting for a bed there which they said may take WEEKS! So that means he will have to sleep in a damn chair until he is transferred. I've been told people are treated like inmates. I don't understand where there are many places like St Luke's, Aurora, Banner, Recovery Innovations, etc, that these patients could be transferred to, so they get help quicker and not sleeping in chairs and losing their minds more, but they choose to make these poor people sleep in chairs while they have to wait for beds to open at Desert Vista! And if they were petioned to be there, I was told the petition could expire and they will be released!!! The operators are very rude and they kept telling me they would give my message to caseworkers, and give my phone number to my bf, when they never did once! I was lucky enough to get ONE operator who actually seems to care about the people there instead of her pay check. I was also told they offer patients medication but they can refuse it. They also do not care for the victims of the patients or family. Caseworkers will not call you back. The operators will tell you someone will call you which never happens. If you ever pass 7th ave and Buckeye there is always a lot of people wandering aimlessly or sitting at bus stops because they just release these poor people out onto the streets! Please don't let take your loved ones here.

These people are the worst!!!!! $60 was stolen from my wallet. They refused to document my cash!! I'm going down with 3 on your side to settle this one!!

Hell on earth. All these ignorant bastards do is drug people to death they dont actually help anyone.

I am a Psych Provider who owns a clinic in town that treats both children and adults. I cam on here to write a review / thank you to UPC for seeing a family member of one of my clients who lost his insurance. My client had nothing but good things to say about the staff and the male Psychiatrist or Nurse Practitioner they saw. In fact, the clinic does not treat children but the provider spent time talking to the family about Autism resources because my client's brother just learned his daughter was diagnosed. I find some of these reviews very disturbing and quite inflammatory. I understand that UPC has a walk-in clinic and an Observation unit. I understand that the Observation unit accepts most of the involuntary Psychiatric cases in town. I have been required to send some clients there in my career from other hospitals because clients may be acting irrationally and threatening themselves or others. I understand that families and even the police bring clients there for evaluations. I would expect that most of these clients are very unhappy to be there. I am very disturbed about the comments regarding the clinic. I just read a scathing review from someone who complained that he was not given medication despite him being positive for drugs and working in a marijuana clinic. I comment the provider for refraining from prescribing new medication or labeling this patient with a psychiatric condition when under the influence of any drugs or alcohol. In 30 years, I have never diagnosed or started new medications on anyone who tested positive for drugs or smelled of alcohol. I have always been told that UPC was a Psychiatric Emergency Room. I have consulted in Emergency Rooms and I also would have refrained from making any medication decisions if I thought that you were under the influence at the time. Maybe I am getting old but I would always put your safety ahead of the inconvenience of postponing the exam. My God!, what if the provider would have thought you were psychotic or manic and put you on an unneeded medication? I have literally just read a review of someone who was upset that she did not get a water bottle. I read a review that someone was angry because 2 "Nurses" outside were rude (I have been on a tour of UPC, the building actually has multiple clinics and hospitals within the old Phoenix Memorial Hospital. When I went there, the people sitting outside were not affiliated with UPC as they worked next door at the Maricopa Clinic). I have been working in Health care for 40 years and come across people in need without insurance or can't find a provider before they run out of medication. I am contacted from various programs, churches, providers, and even friends who have or know someone who need medication help NOW. I can't see everyone and I have been sending people to UPC for years. Please don't let any of these outlandish reviews stop you from getting help. I have obtained some sort of feedback on at least 15 people sent to UPC in the last 12 months and the only complaint is that they don't treat ADHD or refill controlled substances.

Admittedly I never wanted to go there. Haha. But if I had to go again I would want to go there and nowhere else. I have never been in a medical facility with nicer staff. Both men and women. From the medical assistants to the nurses the doctors. everyone is a five-star person. Absolutely amazing. Not just to me as a fairly normal person who ended up there for reasons I don't want to disclose haha. But to the crazy people. The loonies. I was there for eight days total. I never saw them yell at a single person. I never saw a single staff member get upset. Despite some absolutely insane things I saw patients do and say to them. Not one of them yelled at or got angry at anyone. They were calm they were helpful and they tried to do their best for every single patient. considering that a lot of them don't get paid very much. That's pretty awesome. It means they love what they do. They are very good at it

This place is a joke.

Abusive on every level, from the body fluids covering the "recliners" to the Transitions staff, to the door barker. I witnessed staff instigate a client into violence, then laugh at him to further antagonize. Staff very blatantly toying with clients and poor pt confidentiality with lots of talking about clients, behind their back, in front of other clients. I heard a lot more about patients than I would ever want someone to hear about me. I was shocked at what I witnessed and heard. Abusive, uninformed atmosphere. 2 staff made fun of me for going to another facility first and verbally bashed it as though these folks have any room to judge who is not serving who... Maybe the new director can do something. :(

Being a social worker Ruben Francisco should have a lot more self control when he opens his mouth to judge people.

15 min hold, then got busy signaled out. Yeh, my "call is very important ...."

Rude front staff. Heard my friend might be here so I went to see if I could visit them. Asked if I could visit my friend and the receptionist rudely smirked and said there aren’t visitors for the facility. She acted rude and condescending even though I’ve never visited a psychiatric facility before and wanted to support my friend.

This place and staff to be put in jail for the things they do to people their .Dr. wolf should be fired her way of evaluating patients is sicking and she purposely hold back on evaluating on a person to prove her power of authority. What path did she take? A patient fell from there chair and the staff didn't do or have the equipment to do a sample vital sign.The nurses need retaining,nope fired also.The techs need to take their grand behavior somewhere else,they think there above the law. (Premedonus) and they stole my Navy hospital corpsman shirt. The most rude and unprofessional people I ever meet.This is where the police send people who question them when the person is so right.Thats why my case was dimiss.UPC you owe the tax payer money because your a disgrace to be allowed open.A horror show in realtime.

That male provider loves to hear himself talk, does very little listening. (If any at all) I kept telling him I was so uncomfortable there but he did not care, he even pulled out a laptop and took me on his journey. I'm positive I learned more about him than he ever learned about me. Grandiose much. Also he said some statements such as have you ever had such a hard time selling the fact that you have bipolar, and raise your hand if you wanna be labeled schizophrenic. Disgusting.........so my next visit guess who they insisted I see yup panic attack tome but he did not care he is there for the money. They don't even know my trauma.

I brought a friend to be seen as a walk in due to inability to get an appointment to refill meds through their provider. They were seen almost immediately, treated respectfully, and were able to get what they needed. From beginning to end, the entire process took 1 hr and 35min.

Outpatient- went in for anxiety and then again for depression. Got both meds I had used in the past quickly with no problems. Mary Ann is very nice, I like her.

I came here for depression and inability to sleep. I saw Micheal the provider and I have nothing but nice things to say! I was in and out very quickly and the meds they gave me are working amazing. From the reception, nurses and providers I have not one negative thing to say except I didn’t go sooner.

Came here recently with a friend who was experiencing panic attacks. We were referred here by the Maricopa County Crisis Line. We were greeted immediately upon entry and after the Covid-19 check-in, we were given snacks and water and were able to wait in a quiet waiting room. The wait was long but that is a given for urgent care. The provider was very competent and cared about what was important to my friend, and made an excellent medication recommendation based on my friend's needs. We were given some names for follow up care by the case manager. I also appreciated that the clinic took steps to be LGBTQ+ friendly, though it would be nice if there were a way for the check-in process to include the patient's preferred name. All in all, it was a good experience on a very bad day, and I am glad that this place helped us.

Great place, employees, provider and people. Let them help because they are there to help. Thank you God!

If you love you’re family members or friends please stay away from this place , employees just want a paycheck it’s just straight business no help once how ever. My brother was normal before going there I can’t say that anymore I hope someone sees this before it’s to late .

I interacted with at least 7 staff members through my process of being there a couple hours and every single person was so kind and helpful. Genuinely there because they want to help. Its hard to find people like that I’m this world.

my partner was transported here by law enforcement after having a mental break. the whole experience was terrible. when law enforcement took my partner, they didn’t even tell me where they were taking him. i had to use his shared location to even find out where he was at. after i located him, i called the facility multiple times and they lied to me again and again and told me no one was in their facility under my partner’s name or date of birth. hours later a case worker finally called me, told me my partner was okay, and told me i could call back at any time to check in on him and that he would be released within 24 hours since he was a voluntary commit/admit. this was a lie as i called throughout the duration of his stay - which was almost 48 hours - and was repeatedly lied to and treated horribly by staff. one staff member even advised me to no longer call and check on my partner which is unacceptable. my partner’s friends also called to check in and were given the same exact run around. my partner was released after almost 2 days in this facility and when he arrived home he was absolutely drained. he told me that staff never alerted him of my phone calls and would not allow him to contact me when he asked to. he also had a sprained ankle that was blue, swollen, and full of fluid. he asked facility employees for medical attention and they refused and wouldn’t even administer tylenol. i’m just glad that he’s back home and that he wasn’t there for longer than he was because i have no idea what more could have gone wrong. i really wish this place cared more about their patients and their loved ones. the treatment we all received was less than acceptable.

I witnessed both abusive and antagonistic behavior from staff towards clients. Horrible violations towards people seeking help.

There are 2 employees that work there Maribel Silvestre also Eriberto Garibo, Maribel Silvestre has petition me 2 times just because she said she can remind you she never lived with me or been around me to know I need help, she's done it to other patients, Eriberto Garibo has mentioned to me that he's aggressive to the patients when he's having a bad day they should not have a right to petition any one with out proof I've reported them to supervisor and H.R and nothing this place is a joke do not please place any one in this facility

Several years ago they helped me when I had a nervous breakdown. I was signed up for outpatient services so I went Monday thru Saturday along with prescribing me the meds I needed, getting me to see a psych doctor regularly and having a nurse practitioner. I hope with all of me they are able to help my nephew. However, by the phone call I received earlier from some little girl asking me to explain what led up to him being there i am not very optimistic. She didn't really wanna hear what I had to say about him needing to grieve for his sister (who passed 2 yrs ago), schizophrenia running in my family, a break up with his girlfriend, voices he speaks to and random talk were all she was concerned about. And her shutting me up to let me know there was definitely drugs in his system and mentioned rehab. While yes he does need rehab, he needs psychiatric care and hr needs a grievance counselor. I hope he isnt just released to the community and on his own. That isn't help, if so.

Very good place to go if you need a refill for ur meds and dont have insurance. They are very nice and helpful. I'm thankful for their help getting my mom's medicine back. Thank you so much. God bless and helps this place help a lot more people. Thank you staff!

State of the art facility. Great staff from when you enter to leaving, provider spending good amount of time with my son. If any body in crisis This facility will help, shout out to Michael, thank you all..my son is recovering from extreme anxiety due to drugs use.

I love that they have a place like this for my son. Great staff, friendly and respectful. Never have had a issue once.

Because I get a chance to help people

This place is pure evil. I was worse off after I left this place than when I went in. This may is an abusive and threatening environment that takes advantage of vulnerable people.

This place heavily abuses state law systems to have people kidnapped off the street under falsified complaints anyone can file wrongfully. They had the police bloody my face up. They had me held captive in nursing homes and hospitals for 3 months, absolutely ruining my healthcare with their fraud... I almost lost my social security because of it and I was the victim of very violent abuse which I also witnessed happening to others.

Nearly everyone in Metro Phoenix with mental illness needs Connections at one point or another. I hate to think what the community would be like without the services they provide.

A great place when in need!

This place has great staff and can give you your psych meds free

Validated feelings

Staff was very professional and helpful. I'm grateful for how the doctor made it clear what the medication was for and how she showed a real interest in my girlfriend's situation as shown by her researching the uses and side effects of her meds. One patient in the waiting room in particular proved to be very inconsiderate of my feelings .

I see a lot of negative but I guess it varies. I go here for refills on meds I'm already taking and the doc is cool, he's working with me to make adjustments on my current. If you are just going for refills then it'll be a lot smoother. The wait can suck but just plan for it. Bring a book or something.

You people that work here are disgusting and should be ashamed of yourselves. This place should be investigated and shut down. Most all of these reviews are true.

This Facility is clean and well kept, The staff are inbetween nice and caring, rude when need to be the food is not to bad or shabby. They give out medication as proscribed.

If you don’t have insurance or on Medicaid this is a great resource you can walk into the lobby between 7 AM and 7 PM and be seen by team a mental health professionals. You can also get emergency refills for your medicines and they can refer you to many resources in the community that aren’t available or you don’t know about yet it could be a great assistance to you

Last year was at this Facility for "Mental health Issues." Family members along with their church members plotting to come together and put me in here to leave me here, didnt work. Needles to say I've enjoyed my stay here for a few weeks. The temperature was Amazing as well for the treatment and hospitality I've received from a few Employee's here like Isaac for having groups and getting to know one another as well for teaching me a few games on how to play cards. Awesome brother right there. Epiphany, for the care and Respect she gave me. Shelby, an amazing Women that should be lucky to have as a Employee. Probably didn't know that I knew who she was but a very Respected Individual that has a heart of Gold. As well for a Nurse that went by "Barbie" forgot her name but a beautiful blonde Women as well. Can't forget another Employee that would serve us with Snacks, lunch, and dinner. Appreciat the love you gave us and served us. I forgot your name but will never forget how you treated me like a Brother and full hospitality. You all had my back as well for I'll always have yours🙌🏽 Can't forget the Janitors/Maintence workers for keeping the facility clean and giving me Respect as well like the Older gentleman with the Red shirt and would wear his hat's. Awesome man you have working there. Keeping the restrooms clean and talking to you with full Respect. Also a young Women that would keep the floors clean and be on her Job duty. Recognize my people of Race because they're one of the hardest working people out there. Don't belittle them because of the Language barrier. Can't forget about the nice Women at the front desk. Very polite and even asking me that they've enjoyed having me there and to come back next time. Although a few Employee's didn't have the heart to be kind to others there which I get. Since it's difficult controlling how another acts towards you but I know they're trying their best. I honestly took it here like s Vacation from family problems and what I have going with my own. Honestly loved the care you've given me here. Amazing facility of treatment here👍🏽

How can a person who has been admitted twice in 5 year's, been admitted and transported by the police less than 6 weeks prior before they filled out a petition, has been court ordered for treatment commonly known as COT, lost custody of their child, sent to Desert Vista Psychiatric Hospital Ward in Mesa and the person's stay at Desert Vista was for 3 to 4 weeks during their their second involuntary evaluation in 5 years, been evaluated as schizophrenic and has been ordered by a judge to have a forensic psychological evaluation be the second person on a petition to have somebody involuntarily committed for evaluation? Sounds like a civil rights violation. The two people that signed off on it and the medical director that did the final approval for the involuntary evaluation seems like no one wants to do their research about the people that come in off the street to file the petitions for involuntary evaluation? Just wondering was it because of the job title they hold and was there for considered credible based on the title of their job? I also learned that pretty much everybody that works in there has felonie