It's been 5 years but I'm ready to share my experience. I was 16 when I was admitted for suicidal tendencies, anxiety, and general depression symptoms. Their teenage area was PACKED, so they gave me a room with the little kids. Some of the children, ages 3-12, had said they had been there for MONTHS. The "psychiatrist" IMMEDIATELY diagnosed me with Bipolar and put me on Depakote, which made me a zombie. My parents say I was stiff, rocking back and forth. After seeing me in this state, they asked the staff to change my medication BUT they didn't. I even confronted the staff when they gave me my next dosage after the fact. They still forced me to take it. They suggested to my parents that I get put on LITHIUM. ( By the way, no other doctor has said I have Bipolar! I was just a hormonal teen dealing with a breakup! ) I was there for a week, but I wasn't discharged, instead my parents picked me up without the hospital's approval after finding out they kept giving me that medication. My parents were also under the impression I would be talked to by a therapist or psychologist. I only talked to someone my FIRST DAY and ALL THEY DID was document my self harm scars, never asked me about my feelings, home life, or if I have experienced past abuse. I left this hospital scarred, distrustful of medical professionals, and HOPELESS as I thought being in the hands of medical staff would put my mental health on the right track. I left this place WORSE. When my parents took me home, they told us they would contact CPS to check on me. They never did. They charged my parents for the medication my parents requested they stop giving me and charged them for therapy/doctor visits I never had. They charged my parents thousands of dollars to make their daughter worse.

My son is currently spending his third day in there and I have gotten no call from a doctor about his treatment plan, I've heard nothing about his progress, and I've left messages for the doctors that are being ignored. The nurses and most staff have been great, this rating isn't for them. I've only had one nurse be rude to me and all the others have been patient and understanding. This place doesn't seem to have very good communication or collaboration with parents. Three days and not a single word about his status. Most mothers would agree this situation is already traumatizing for everyone in the family and the severe lack of communication just adds that trauma. I hope my son comes out ok from this.

only one of the caretakers treated me with any patience or understanding during my stay - the rest just go through the motions and don't care about the patients' wellbeing at all. actual care is nonexistent, there's a doctor who stops by for about 5 minutes and a psychiatrist who comes by once a day if you're lucky. both of the ones i spoke to during my stay were incredibly rude and hostile. the facility itself isn't a terrible place to be - not luxurious or anything, but the food is better than the other reviews say, and the rooms are fine. there are zero wheelchair accommodations, so anyone who's at a high fall risk or in a wheelchair is stripped of almost all their independence, and the caretakers don't help them until they actually fall over. this facility isn't meant to service the people who need it, and it really shows.

I would highly recommend not sending your children/loved ones here. The food is almost inedible, when I got checked in all of the patients had food poisoning because the chicken was pink and cold. I lost 6 pounds in 5 days of being there because the portions they served were not nearly enough for growing teenagers. They also have a termite and cockroach infestation and the washer machine was broken for days so we had to wear dirty clothes. We had a limit to one 5 minute call a day but they would ignore us when we requested multiple times to make important phone calls. They also refused to give me my birth control for 3 days even though I had parent and doctors permission. It was very unsanitary and unclean, in the 5 days I was there I did not see them properly clean anything there, definitely not how a “hospital” should be. They barely provided the supplies we needed and I can tell they have very low funding. They didn’t give me the evaluation that I was there for, they didn’t refer me to any therapist and they didn’t prescribe me any mood stabilizer or anti depressant. I will say all of the supervisors and some of nurses on my unit were very kind and talked to me about how I felt. The discharge manager was kind and for the most part all the staff members cared about us. The facility itself needs to be inspected because I guarantee they would not still be standing if they had professional healthcare inspectors check that place out. Please don’t send your love ones here, i would highly recommend Banner Behavioral Health Hospital.

I was a patient at St. Luke's and I was in a very low place, my parents put me in here since they didn't know what to do which was a mistake. This place is a horror show for children. I was having a hard time in life and this place felt like prison, I was left with worse things then when I came to the hospital. I struggle everyday and I believe places like this should be shut down to protect the kids of America. I would never put my child in this prison and show so much abandonment to a human being who is just struggling to get by and is not insane, since that is how a lot of people react to suicide and thoughts of suicide.

The staff didn’t wipe down equipment when checking vitals from one patient to another. The common area was bleak. The bathroom was filthy. Food was horrible. Intake didn’t ask if my spouse had any dietary needs. Psychiatrist spent maybe 5 min & did not offer any coping skills. Sounds like they are just in it for insurance money. He was kept sedated almost the whole time he was there. So much for detoxification. Now they can copy & paste their generic response below.

This hospital will leak your information without following the HIPAA laws in place. This hospital gave my medical information to a party not listed on my release form and the doctor Michael Carlton took a suggestion as a diagnosis from this person that impacted my life for over 10 years. The diagnosis was NOT correct and I was forced on medication that harmed my body. When I contacted the board about this behavior they only said “sorry” . I had to file a complaint with OCR know your rights before you step foot in this hospital they will trample them if you don’t know. Beware… they are NOT HIPAA COMPLIANT! Check your records, read what these doctors are putting in your charts they will make fun of you thinking you’ll never read what they wrote… UNPROFESSIONAL

I stayed here for 8 days. The staff make fun and gossip about the patients that they are supposed to be helping. Very unprofessional and it was extremely uncomfortable to hear them talk and make fun of numerous mentally ill children. During my stay here I did not go outside for 6 days, not by choice. I was a calm patients. I took my meds as directed and followed all of the rules. I was in the same unit for 6 days. The food was always cold, I did not have one warm meal there. On top of that they treated the patients like we were dogs. Some staff would talk to us like we couldn’t think for ourselves. Personally, I would never stay here again and I hope you don’t send your loved ones here, because they are not in safe hands.

The psychiatrist Dr Browder is very blunt and uncaring. She just blatantly asks people to describe in depth the trauma they've experienced without even getting to know you first. Obviously these items are incredibly difficult to talk and even with those closest to you. Her attitude towards these items is unprofessional and the exact opposite of what you should expect from a psychiatric care provider.

If I could this place a negative -1 I would. This place kidnapped my dad and drop him off 3 hours away outside. I call this place looking for my dad they said they couldn't tell me anything. I call the police and had them do a welfare check to find out this information. These people still cant tell me who discharged him nor drove him 3 hours . The police ended up taking my dad to the hospital 🏥 where he was admitted. This state do not care about every race as they say. This is another facility I would not recommend you to send your love one.

I came here ages ago when I had lost a good friend of mine to suicide. Do NOT send your children here. When I was admitted they had me three days in observation where you are forced to sit in cold, leather recliners with only a sheet & it can not stretch out. So you are forced to sleep sitting up. During this time waiting I was pulled aside by two doctors for a "intake" which just turned into belittling me & how my parents handled me. None of them actually looked into my claims of abuse and trauma, my Child Resource Officer was not informed I had been place in the facility, and I wasn't allowed to call my parents. By whatever grace of the gods, my father had the impression something wasn't right and came to get me. Absolutely saved me in my opinion. This by far is one of the scariest hospitals I've been to.

Was told by admitting staff over phone I would go into quarantine for 5 days then go into in-patient to receive the help I needed. While in quarantine I received 1 therapy session (heartless therapist) saw drs daily only to give me meds. After 7 days of quarantine I was released with prescription for 7 days of meds. Do not go here for help all they do is drug you up. There were behavior techs (babysitters) that were awesome (specially Angela & Enrique) The last tech I dealt with was on phone complaining about wanting a different job then gave such attitude to me even the person picking me felt her anger towards me. The tech even forgot to give me my release packet with prescriptions we had 2 go back for it. Summary look for help elsewhere.

I was in St. Luke's from November 2011 to February 2012. I came in through the ER. The ER staff were compassionate and kind and kept me comfortable. When I got to the psych unit, my doctor, Dr. Link, was amazing. He truly cares about his patients. The nursing staff were mostly great. They had so much patience with even the more difficult patients and I was always treated with respect and dignity, and they did so much to help me. I am so thankful.

Horrible costumer service. When I had a mental breakdown they left me in my room, never checking up on me. All we did was watch movies. Didn't learn any coping skills. Food was ok, always crispy in the worst way possible (not fresh) The water quality for the adolescent unit was horrible. Staff didn't treat me with respect, or my parents with respect. They lied. They always delayed answers. My head hurt HORRIBLY, asked for medicine and didn't get it till an hour later. Never got a 1 on 1 the 3 days I was there. Staff was unorganized and lazy.

I just picked up my 8 yr old today. He was discharged worse than at intake. They gave him garbage medicine that I will not be giving any more of to him. I will never forget this experience because this will not be a repeat!

If placing a patient in an office alone for 20 mins because there is no room is policy this place needs to be closed down. I was not mentally well enough to be shut a room alone. On another occasion I was not allowed to go outside with the rest of the patients for refusing to take medication that was giving me bad side effects. When I expressed my side effects to a nurse he said to "just drink water". If you want to be made to feel crazy, then come to this place. St. Luke's is everything that is wrong with the mental health system today. My sister had to call multiple times for them to change my medication. I was not able to have a voice there but at least I can leave this review so nobody sends their family to this hospital.

Barbara Browder should be fired. Horrible human being who should not be practicing medicine and should especially not be working in the mental health field. Straight up evil person.

Upon an emotional check in and a suicidal attempt , this hospital decided it was a great time to push the patient for payment in advance for a 6 day stay! Still bleeding and crying, and on a mandatory hold ( so could not leave), this patient begged them to stop or send her home. This was a daily occurrence. GO SOMEWHERE ELSE YOUR WORTH IT!!!

Went in suicidal on at least 4 to 5 times. Staff was good. Am a pepsi drinker they used to let me have my pepsi and they no longer allow it. This didn't make me happy so I didn't stay even though I was suicidal. Help is hard 2 find. Especially when your dealing with a demon you believe is killing you. It's very real. I've feared in the passed he was killing me. Very true he might. He'll make you wish you where dead and make you live with it. No meds helped but I felt alive for 2 hrs a week then back to the same problem. St. Luke's helps me the best they can. Mental illness I say NO 4 ME 🤔

the staff made fun of my SH scars and are blatantly ableist and rude and lazy. had not a single therapy session while there and my psychosis got worse. they gave me the wrong dosage of meds and told my family misinformation about what i was saying during mental check-ins. also the food makes you sick

My son was just discharged from the CAS Unit and I have to say the staff are Amazing! I would like to say thank you to all the staff and especially to Ruben who was very informative and kept me updated on my sons progress! I appreciate all the help the staff gave me!!!

I think this company should be very proud about how their nurses treat other medical staff that comes in to the facility for their pts. Absolutely disgusted about their professional attitude. If you don’t like your job then don’t work there it’s that simple, they treat people less than them. If you are having a bad day at work and you have to come here for a pt, your day will not only be bad but it will be the worst day of your life. And you will go to your car and re-think everything because no matter how many times you come here you still get treated like a pos by medical staff who are suppose to encourage mental wellness. Bull - Thank you st.Luke’s behavioral health for making a difference and showing the world what not to do and be

Worst place ever Staff were unfair to me and they lost my clothes I came in with and had to borrow clothes. My mom sent me here for no reason, so here's what happens my mom calls the cops on me for not listening to her curse words towards me, and now I'm in state custody due to my mom who refused to pick me up from St Luke's. Now I'm dealing with bullies

I am a mother permanent guardian with full psychiatric rights and payee of my son diagnosis with early on set dementia and mental heath issues since his car accident. I love someone that is ill and has been referred to St Luke’s for emergency hospitalization typically due to medication inconsistencies. Please do not send your loved one there if you want some great medical advice or evaluations or support. They will go thru system with the quickest turn around and you’ll be back where you started find another support service. On multiple occasions. Secondly as permanent guardian it’s not looked at as favorable or not consistent communication. More to say.. but what’s the point.

When i was a patient here i had my medications messed around with and they took out one of my medications i need to focus and they didn’t replace it so now i am currently struggling with focus at school because they don’t know how to do their job. I sincerely don’t recommend coming to this trashy place.

honestly this hospital wasn’t amazing but it also wasnt as bad as it could be, atleast in the teen unit. we were allowed snacks and naps and we could watch movies and play games and make puzzles and art and when you earned out of unit privileges they had a bunch of fun things to do, the food is decent for the most part but portions are way to small, you only get group therapy never 1 on 1, had a bug infestation and lice infestation, day staff were sometimes mean depending on who it was but night staff was amazing and gave us extra snacks (thank you to whoever gave us giant rice krispy treats) met some decent people in there, most staff is tolerable but if you act up/get in trouble some staff will treat you differently (more rude) and will yell at you. i definitely miss this place but i wouldnt really recommend it but its better then some other places. LARS WAS THE BEST NURSE THERE GIVE HIM A RAISE!!!!!

I had gotten admitted last week and I was only there 3 days due to the fact that a group of girls had been threatening to jump me. Staff had done nothing to stop the issue instead they had "talked to them and tried to calm the issue". They had made the issue worse. One of the staff had sat there and listened to one of the females and then proceeded to laugh at me. The food is inedible. It's always cold or not cooked right. I had lost 7 pounds in the 3 days I was there. The bathrooms had no soap, they wouldn't give you what you need, the cleaning staff would only come once a day and that was to check the garbage. They wouldn't allow me off unit even tho I was a good calm patient. They wouldn't give me any medicine cause they claimed "the doctor hadn't seen me yet". The doctor wasn't even on call. They had told my mom that I DID see a doctor, a psychiatrist, therapist even tho I hadn't talked to anyone. Do not send your loved one here.

Worst care ever last August 2022. Riots and improper food and medical staff. Dr. Luna is anti-Christian and alternative medicine like PTSD Marijuana rights. Do not take any loved ones here. Beware! Horrible.

I came here 3 years ago and thus began my recovery from meth and alcohol addiction and suicidal ideations. The doctors, nurses, bht's and therapists and my case manager were their for me every step of the way. I have to admit that I was fearful when it was time for me to leave, but the staff made sure to schedule IOP services the day of my discharge, which I attended for the next 8 weeks. I am forever grateful for St. Luke"s, oh, the food was great too. Glad to say I am still clean and sober, 3 years now and have fond memories and respect for this center.

I enjoyed it. Everyone was nice to me and accommodate my needs. The only minor complaint was the food and that wasn't terrible and I wasn't cooking so that's a bonus. Other patients were nice also.

Went there after a suicide attempt and was treated phenomenally. The area for minors isn't very welcoming but the staff are so nice and the food I'd decent. If you ever have to go there, don't be scared because it's a good place.

Compassion, care, clean, kind. These people were the sweetest people on earth. Dedicated and changed my life IMMENSLEY. I am forever grateful and would not hesitate to refer to anyone. Thank you, thank you, thank you, for all that you do. There is a counselor that brings out his guitar and sings songs to us. Can you imagine how this can transform your life? God Bless You All.

before i came here i read the reviews and was terrified by the bad ones. after my stay, id like to say that this place is really nice and they genuinely care about their patients. i never had anything bad happen to me and everyone was so gentle and kind. as long as you’re respectful, youll have a decent time here. dont worry

Grateful to have St. Luke's as a community resource for people in crisis. Getting someone into treatment is not easy. Thankfully their community engagement team made the referral process simple and the people I referred got the help they needed.

Definitely feel St. Luke’s is turning around for the better. The food has improved significantly. Front desk staff are extremely helpful & pleasant. Would recommend to friends & family if needed!

They don't deserve one star! If you LOVE your child, do not take them any where near this place! Please take them to Children's Hospital instead!!

I came here after a suicide attempt and I got okay treatment, the staff were pretty cool and helped me alot but the food was always cold and unappetizing. The beds were uncomfortable and the facility was genuinely gross and dirty. I would recommend this place for mental health as a last choice, but I'd definitely look for somewhere better if given the choice.

Very very bad experience. My neice was in their about a month ago and she explained to me that one of the Techs who worked there named Nay. Would be RUDE!! to her almost every time she came in. She would tell my niece her mom doesn't love her or nobody loves her and even at times "at least I've got a mom". You guys need to hire better people !! And listen to these kids when they complain on those Techs of yalls !! Shame on this place yalls! You guys are in there tearing those kids down when you guys are supposed to be there to help! Shame on this place!

I liked it there was so many fun activities some of the staff were pain in the butt but I didn’t really mind most staff were really nice I forgot they’re names but there’s one staff member who was my best friend she always called me mute because I was very shy and another who always called me spider man I love those two staff members too bad I won’t ever hear them again🥲

We got a close friend treatment for alcohol detox here. Everyone has been exceptional and been very patient understanding and caring about his needs. He's very pleased with the care.

THIS PLACE WILL NOT COMPLY TO YOUR PATIENTS RIGHTS. NOT SAFE FOR YOUR KIDS. DO NOT PLACE MINORS IN THIS PLACE. THE STAFF CANT KEEP THEIR STORY STRAIGHT AND WILL LIE ABOUT THE SAFETY OF YOUR KIDS AND THE TREATMENT THEY PROVIDE. THEY WILL NOT KEEP YOU UPDATED WITH ANYTHING REGARDING TREATMENT. THEY ALSO DO NOT ALLOW PARENTS TO TALK TO THEIR KIDS. MULTIPLE ISSUES WITH STAFF AND PATIENTS RIGHTS BEING VIOLATED. IF YOU REMOVE YOUR MINOR WITHOUT DR APPROVAL THEY THREATEN TO CALL CHILD SERVICES TO REPORT YOU. THE STAFFS EXCUSE WAS TO CALL ADMIN AND LET THEM KNOW HOW THEY ARE SHORT HANDED, ILL MAKE THE CALL. AVOID THIS HELL HOLE

Very unsafe place. Ceo is casually racist, even though he is an MSW. Does not possess a license, so there’s questions about fire clinical skills. Go to any other facility. St lukes is the worst in the valley.

Disrespectful, rude, dirty and all around horrible! Id give a negative if it was possible.