1/5 Candice E. 5 years ago on Google
I
want
to
highlight
my
recent
negative
experiences
with
USA
Dance
Company,
which
operates
at
1530
S
Gilbert
Road
in
Gilbert,
Arizona.
I
had
been
associated
with
the
dance
company
for
two
years,
and
before
now
had
long
suffered
a
lack
of
transparency
in
billing,
a
bothersome
demonstrated
lack
of
organization
concerning
the
scheduling
of
events
and
practices,
and
inconsistency
in
instruction
due
to
several
instructor
resignations
during
my
daughter’s
two
year
enrollment
at
USA.
Things
began
to
look
up
this
August
when
a
new,
highly
motivated
instructor/assistant
director
came
on
board;
the
parents
and
students
immediately
felt
her
positive
impact
on
instruction
with
hopes
for
organization
to
the
chaos.
Our
children
were
learning
new
things
and
looked
forward
to
each
practice.
This
all
changed
at
the
end
of
August
when
this
same
instructor
quit
suddenly.
Our
experience
with
her
has
brought
into
focus
our
dissatisfaction
with
USA
Dance
Company.
A
group
of
us
decided
to
explore
other
dance
companies
in
the
area.
At
each
one
(six
in
total),
I
saw
greater
transparency
with
billing
and
costs
for
supplies
in
20
minutes
than
I
ever
saw
at
USA
Dance
Company.
At
USA
Dance
Company,
I
paid
for
a
uniform
in
August
($350),
I
paid
monthly
tuition
of
$210,
I
paid
a
$300
team
fee
in
June,
I
paid
$420
in
“fees”
in
September
for
future
competitions,
costumes
and
choreography,
and
I
paid
a
special
fee
of
$140
for
trio
choreography.
A
few
of
examples
of
a
lack
of
transparency
include
the
discrepancy
between
the
Internet-listed
team
fee
of
$250
and
the
actual
$300
team
fee
that
we
paid,
this
$300
‘team
fee’
was
unexplained
(the
other
dance
companies
we
toured
either
had
a
minimal
fee
or
a
larger
fee
which
was
later
applied
to
competitions),
parents
paying
different
fees
for
the
same
dance
hours
(I
paid
$210,
but
there
others
paying
$140
for
the
same
instruction),
as
well
as
getting
charged
for
a
backpack
that
was
supposedly
optional
(and
we
opted
out).
Since
the
aforementioned
instructor
quit,
trio
choreography
practices
were
cancelled
for
September
9-14.
General
classes
were
cancelled
or
rearranged
due
to
not
enough
instructors
being
available,
never
mind
the
fact
that
many
of
us
had
already
arranged
our
lives
and
work
schedules
to
meet
the
previously
published
class
schedules.
This
pushed
me,
and
others,
over
the
edge
and
we
severed
our
relationship
with
USA
Dance
Company.
They
have
a
“no
refund”
policy,
so
no
matter
that
instruction
was
not
available
as
originally
arranged,
no
matter
that
the
choreography
we
had
contracted
for
was
no
longer
available
from
the
instructor
we
had
been
so
impressed
with,
and
no
matter
that
the
year’s
upcoming
competitions
and
recitals
have
not
been
held;
our
money
is
in
the
possession
of
USA
Dance
Company
and
will
not
be
refunded.
I,
along
with
others,
did
seek
compensation
for
the
uniform
that
we
purchased.
We
reasonably
wanted
either
a
full
refund
of
the
uniform
fee
or
the
physical
uniform
that
we
had
paid
for.
We
have
been
given
no
indication
that
we
will
receive
either.
One
parent
was
allegedly
told
by
Tina
Taylor-Schmidt,
Director
of
Dance,
that
USA
Dance
Company
would
not
be
issuing
a
refund
or
items
for
the
uniform
fee
nor
for
the
costumes.
I
tried
to
verify
with
Marchel,
billing
administrator,
via
email
on
September
29
and
again
on
October
3,
but
I
have
received
no
response.
This
stonewalling
is
not
only
annoying
and
unprofessional;
it
seems
illegal.
We
paid
for
a
physical
product,
the
dance
company
received/will
receive
the
physical
product,
and
that
physical
product
should,
at
the
very
least,
be
provided
to
those
of
us
who
paid
for
it.
I
will
continue
to
pursue
this
matter,
but
in
the
meantime
I
felt
it
my
duty
to
warn
others
of
this
business’s
shady
operating
practices.
Once
we
made
our
intentions
known
(to
seek
out
membership
with
a
new
dance
company),
the
relationship
with
USA
Dance
Company
turned
sour.
This
is
not
the
professional
demeanor
one
should
expect
from
a
legitimate
business
venture.
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