1/5 tony B. 5 months ago on Google
After
my
three
year
old
son
and
I
were
harassed
and
threatened
by
the
owner
I
thought
I
should
share
the
email
conversation
as
to
warn
customers
of
this
business.
Here
is
my
email
to
the
business
the
day
after
the
incident:
I
hope
this
letter
finds
you
well.
I
am
writing
to
bring
to
your
attention
an
incident
that
occurred
at
the
Black
Cat
Coffee
Shop
on
Sunday,
November
12,
at
approximately
3:10
PM.
I
have
been
a
regular
customer
at
your
establishment,
having
enjoyed
the
Black
Cat
Bomb
numerous
times,
and
I
have
never
encountered
any
issues
until
this
recent
visit.
On
that
particular
day,
I
entered
the
coffee
shop
with
my
three-year-old
son,
as
I
have
done
many
times
before.
We
approached
the
counter
to
place
our
usual
order.
While
standing
there,
my
son
innocently
reached
to
look
at
the
tip
jar,
and
to
my
surprise,
the
employee
on
duty
snatched
the
jar
away
in
what
I
can
only
describe
as
a
very
violent
manner.
I
calmly
pointed
out
that
my
child
was
just
curious,
not
understanding
the
situation,
and
suggested
that
such
a
reaction
was
an
overreach
for
a
small
child
who
didn't
know
any
better.
To
my
dismay,
the
employee
responded
with
a
concerning
comment,
saying,
"Do
you
want
to
see
me
freak
out?"
This
statement,
which
I
interpreted
as
a
threat,
deeply
alarmed
me,
especially
considering
my
three-year-old
son's
presence.
I
want
to
emphasize
that
I
felt
threatened
by
her
words,
and
this
is
not
the
kind
of
experience
I
expect
or
tolerate
as
a
customer.
Despite
my
efforts
to
de-escalate
the
situation,
I
found
the
employee's
behavior
unsettling.
I
expressed
my
disappointment
in
the
quality
of
customer
service
provided,
and
in
response,
she
forcefully
ripped
my
card
from
the
point-of-sale
system,
instructing
me
to
leave
the
premises.
While
I
understand
a
business's
right
to
refuse
service,
I
believe
it
is
important
to
address
and
rectify
situations
where
a
threat
is
made
against
a
customer,
particularly
when
accompanied
by
aggressive
actions.
I
am
sharing
this
incident
with
you
because
I
believe
it
is
crucial
to
maintain
a
safe
and
welcoming
environment
for
all
patrons.
I
appreciate
your
attention
to
this
matter
and
kindly
request
that
you
look
into
the
incident
to
ensure
that
such
interactions
do
not
occur
in
the
future.
It
is
my
hope
that
this
can
be
addressed
promptly
and
that
Black
Cat
Coffee
Shop
continues
to
be
a
place
where
customers
can
enjoy
your
offerings
in
a
friendly
and
respectful
atmosphere.
Thank
you
for
your
time
and
understanding.
I
look
forward
to
a
resolution
to
this
matter.
And
here
is
the
owners
response:
I
can
add
a
lot
of
adjectives
to
really
elaborate
this
email
like
you
have
but
I
don’t
feel
that’s
necessary.
It
seems
that
we
have
formed
opinions
about
each
other
so
this
may
be
one
of
those
agree
to
disagree
situations.
In
your
email,
you
were
implying
I
thought
your
child
initiated
the
problem
in
the
situation.
The
problem
was
when
your
child
reached
for
the
jar,
you
as
the
parent
did
nothing.
I
did
act
fast
in
that
moment
because
it
doesn’t
take
long
for
accidents
to
occur.
What
would
have
happened
if
he
pulled
that
jar
off
the
counter?
You
took
this
opportunity
to
insult
me.
When
I
said
“do
you
want
me
to
freak
out”
it
was
a
sassy
response
instead
of
insulting
you
back.
Did
I
overreact?
Yes,
I
can
see
that
I
did.
However
my
staff
and
I
do
not
come
to
work
for
us
to
be
insulted
or
stolen
from.
Thank
you
for
the
support
you’ve
given
us
so
far
but
perhaps
a
different
coffee
shop
is
better
fit
for
you.
Pure
green
and
D’Lite
both
sell
a
smoothie
similar
to
your
order.
Please
be
observant
of
the
overreacting
owner
who
cares
not
for
kids
or
customers.
