1/5 Melynda C. 8 months ago on Google
I
am
usually
a
big
fan
of
Ike's
Love
&
Sandwiches,
but
my
recent
experience
at
their
Camelback
location
has
left
a
bitter
taste.
The
initial
process
of
ordering
online
was
smooth
-
I
placed
an
order
for
five
unique
sandwiches
for
a
local
company,
expecting
quick,
easy,
and
accurate
service.
Unfortunately,
things
didn't
pan
out
as
planned.
Upon
arriving
for
pickup,
I
was
informed
that
due
to
a
broken
oven,
my
order
couldn't
be
completed.
Despite
the
disappointment,
I
appreciated
the
staff's
honesty
and
their
assurance
of
a
refund.
The
issue
started
compounding
when
they
were
unable
to
share
my
specific
order
details
with
the
4th
Avenue
location
for
me
to
pick
up
from,
due
to
concerns
about
impacting
the
refund.
As
a
consolation,
I
was
provided
three
discount
coupons,
only
to
discover
later
that
I
could
only
use
one
at
a
time
but
it
couldn't
be
used
on
the
app.
Feeling
pressed
for
time,
I
opted
to
place
a
new
order
online,
hoping
for
a
seamless
experience
at
the
4th
Avenue
location.
But
the
disappointment
didn't
stop
at
the
Camelback
location.
Upon
my
arrival,
I
was
expecting
to
see
five
sandwiches
with
the
traditional
lollipops
to
accompany
each
one,
something
we've
come
to
expect
and
enjoy.
However,
the
bag
was
missing
the
lollipops.
After
specifically
requesting
them,
they
were
reluctantly
added
to
my
bag.
To
make
matters
worse,
when
I
finally
managed
to
deliver
the
order,
three
out
of
the
five
sandwiches
were
incorrect.
It
was
not
just
a
letdown
for
me,
but
also
for
the
employees
eagerly
waiting
for
their
lunch.
As
a
final
blow,
two
days
later,
I
noticed
two
charges
from
Ike's.
Thankfully,
the
general
manager
at
Camelback,
James,
assured
me
a
refund
would
now
be
processed.
He
was
apologetic
and
acknowledged
the
ongoing
issue
with
their
app,
a
consolation
but
still
doesn't
negate
the
series
of
inconveniences
I
experienced.
In
essence,
this
was
an
unfortunately
disappointing
interaction
with
Ike's
Love
&
Sandwiches,
where
even
small
details
like
the
missing
lollipops
amplified
the
overall
dissatisfaction.
I
genuinely
hope
they
take
this
feedback
into
account
and
make
necessary
improvements
in
their
service.
The
sandwiches
are
great,
but
the
experience
needs
to
match.
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