Featured Reviews


Frequently mentioned in reviews: store (22) time (9) ordered (7) pick (7) nice (7) clean (7) cake (6) told (6) Fry' (6)
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  • 1/5 Elaina M. 1 year ago on Google
    Every time I’ve gone to this store I’ve had to deal with at least one rude person. The people working here truly seem to hate it. But a recent trip to the bakery to order my sons cake really tops the list. When I went in, the lady taking my order seemed to be new. She wrote the wrong order number and I had to correct her. I ordered a beautiful dinosaur cake with green and purple frosting. I got… well I’ll include pictures. I even went in two weeks before I was suppose to pick up the cake to make sure everything was right. What I got was so unbelievably different than what I ordered I can’t believe this is legal. It’s false advertising. The girl who took my call after I got the horrendous cake sounded painfully inexperienced and told me she was sorry nobody expressed they didn’t have the volcano… volcano?! NOTHING about the cake I received matched the cake I ordered. When I wrote customer service I got zero response. Do not order cakes here. They false advertise beautiful cakes and make the ugliest cheapest version whoever is decorating feels like putting together. They couldn’t even bother to keep the ugly screen print non wrinkled or centered. This is fraudulent. And they shouldn’t be allowed to do this. What a joke.
    4 people found this review helpful 👍

  • 1/5 Sarah M. 4 months ago on Google
    Was told at the time of pick up (when I was already there) that they would need another hour with my groceries. Drove away and received a text moments later groceries were ready. Confused, I called the store to be sure that wasn't a mistake and was told by the woman who answered that she couldn't reach the pick up department. I was put on hold for over 20 minutes. Annoyed, I hung up and called back only to be literally hung up on. At this point I was so far away that it took me an hour to get back to the store due to traffic. Upon arrival I asked to check my produce. This is bc the last four visits I have been given expired produce with a fake date on it (not realizing until I'm home). Of course, as usual, the 50/50 blend was already going bad and I tipped the pick up associate and asked him to please get me a fresh box, not a rotten one. I was given two options to choose from, both already going bad. I was also told this was the best they had. To make matters worse I get home to rotten cilantro (see photo). I can understand some moisture but there are visible black spots everywhere. Literally eating this would have made me ill. I also ordered two cilantros, so you would think one would be fresh- but nope. Do yourself a favor and do not use pick up to get produce unless you want to deal with this frustration and possibly get food poisoning. Will no longer be shopping at Fry's after 20 years as it is obvious the food quality (especially the produce) just isn't there.
    3 people found this review helpful 👍

  • 5/5 David W. 1 year ago on Google
    Our normal routine of Saturday grocery shopping was even better today, because of a few people. Cameron in the meat dept. is extremely helpful and with a nice attitude and smile. Sharon at checkout w/ Sue bagging made paying for the groceries not as painful as usual. HaHaHA This store is extremely clean and full of courteous employees. Props to the Management. As I have said in past reviews: Good Leaders/Managers Good Employees Horrible/Lazy Managers Horrible/Lazy Employees Well, you don't have to worry here they are ALL Good
    2 people found this review helpful 👍

  • 1/5 Arizona Retreat Hidden View R. 1 year ago on Google
    I laugh every time I see the commercials fresh fresh fresh, 😱 their products are never marked correctly , check your receipts guaranteed to have two or three items mismarked every time we went shopping.
    2 people found this review helpful 👍

  • 5/5 K C. 6 months ago on Google
    Very nice store. Clean and orderly. The layout is nice too and easy to navigate and the staff are always friendly and helpful. There's a female associate often in the self-checkout lane (I don't know her name but she told me she's a Pisces - haha) who goes above and beyond asking if I need help lifting anything or scanning something. Very professional.
    1 person found this review helpful 👍

  • 5/5 Cicely Taylor (lil miss t. 11 months ago on Google
    My guy brought me fried chicken strips from Fry's. It was delicious and packaged well. The ingredient list was cool! It explained every ingredient. Very nice. The price was great. The parking lot was clean and spacious.
    1 person found this review helpful 👍

  • 5/5 A F. 8 months ago on Google
    Are you looking for SodaStream CO2 canisters with the half-price exchange program, now that Bed Bath & Beyond went bankrupt? This Fry’s Marketplace has them (both blue & pink)! 👍🥰 Located in a center of aisle display near aisle 46.
    1 person found this review helpful 👍

  • 1/5 Colleen R. 1 year ago on Google
    People, Double check your receipts after you purchase Something here. You will find on almost every trip there is at least 1 or 2 items that did not ring up as advertised on the shelf, even if you clipped the coupon or whatever, they always overcharge. I just left there and I'll be d***** if they didn't do it again !
    1 person found this review helpful 👍

  • 5/5 Tab F. 1 year ago on Google
    I love this fry's. The selection is amazing. The store is clean, and the staff is pretty friendly. So many lunch options from their deli or Japanese restaurant/sushi bar/ramen bar. Their solar panel parking lot is such a great idea. Provides shade for cars and clean energy for the store.
    1 person found this review helpful 👍

  • 5/5 Kevin H. 3 years ago on Google
    Great store... I believe this is the largest store that fry’s has in the whole state. It carries everything you need. It’s clean and organized. There are little signs above the isles that display what it contains in that immediate area instead of the whole isle. I defiantly recommend
    1 person found this review helpful 👍

  • 1/5 Deepak C. 1 year ago on Google
    Though the store is good but there are so many hidden coupons that don’t get captured while self checkout and you end up paying more instead of discounted price. When I realize that right after 2 minutes of checkout, reached out to store representative, she responded very rudely and didn’t even apologized.
    1 person found this review helpful 👍

  • 5/5 Teresa F. 1 year ago on Google
    This Fry's location is always so much more convenient than my neighborhood location. The produce is fresher, and the shelves are well stocked. I can always find what I'm looking for here, and the staff is still wonderful. I really prefer this store
    1 person found this review helpful 👍

  • 1/5 A. M. 7 months ago on Google
    Multi billion dollar company stealing from their customers. Karina was dishonest and needs to be retrained at her job. She blatantly lied to our face told us that our gift card went through when it did not and charged us almost $200. Very thankful that Chad was willing to to listen to the situation what had happened and helped us at customer service even though none of that should have happened in the first place If she would have done her job properly. The card system machines need to be upgraded to the tap option because the chips don’t even work properly and take up so much time. I am writing this review in hopes this does not happen to anyone else.

  • 2/5 Jane J. 3 months ago on Google New
    I did not get credit for 2 of my coupons and went back for my refund. Sadly this happens more often than not. The Jomax store is so much better. The store on Dove Valley is very close to my home and I still shop there as I did this time because it is much closer. But it is worth taking the time to go to the Jomax store. The prices are lower at Jomax on gas and many other items. I have never been charged the wrong price at the Jomax store.

  • 5/5 Ty O. 2 months ago on Google New
    I am from Pennsylvania. Whenever I am back in Cave Creek, Fry's is the spot to load up my fridge and pantry. But, if you want the absolute best homemade cookies, go to Sprouts.. Killer cookies.. BANGIN' cookies... Check both places out. You will not be disappointed...

  • 3/5 angie a. 1 year ago on Google
    It’s your typical larger grocery store. They have a small section of clothes, pretty basic. Today I ordered groceries for pickup. It’s usually easy, if there are any issues with stock you get notified. Today I was notified they were out of sliced yellow American cheese, in the deli. Really?!? So I had to run in and of course there was yellow American cheese in the deli and they were not out of it earlier either. Pretty frustrating. I’m glad there’s a newer one opening closer to my home.

  • 2/5 Christine B. 6 months ago on Google
    Genuinely the worst stocked store ever. If you’re consistently out of the same things, and other stores aren’t, the problem isn’t the supply chain, it’s your store management. The employees run you over and are all over your rear end because you have the nerve to shop in their store. They smoke out in front of the entrances, act like it’s a major inconvenience that you have to buy food. So you can’t get what you need and you get horrible service.

  • 5/5 Kelli T. 6 months ago on Google
    Love all the smiles I see when I come here.. Even if you know it has to be frustration you never see it here.. Love my Cashiers ladies and the deli and meat /Seafood counters never disappoint me on prices.. Need a meat Ast for Jason h

  • 5/5 Laura Y. 1 year ago on Google
    Very nice, well stocked LARGE store. Friendly staff, very clean, and well-organized. Love all the specialty sections - the Chompies, deli, bakery, ready-to-make meals, sushi, and coffee. Better prices than Albertsons and Safeway. Love the variety and hard-to-find items.

  • 4/5 Kyle 7 months ago on Google
    Friendly staff, clean store, and everything is easy to find. I never have an issue getting in and out when I need to do my shopping. I think the only thing I'd suggest is cleaning the bathrooms by the pharmacy. They are absolutely disgusting. Then I'll bump to 5☆

  • 4/5 Ryan L. 6 months ago on Google
    Great selection of everything. Even clothes. Get your socks and your lunch meat all in the same trip... matter of fact, it kind of is a trip. Later MorTons. (That means your salty) foe stars.

  • 5/5 Nate K. 6 months ago on Google
    Fry's is the one shopping center that is close by no matter where in Phoenix I happen to be. If only I could get my hands on an ever elusive PINK PINEAPPLE , I'd be a happy camper. LOVE FRY'S

  • 5/5 tortugamonroe 9 months ago on Google
    Oh my gosh! This is the umpteenth time I’ve eaten here. I always go for the $7 2 piece white meal. So yummy!!! And their hot sides are to die for. The mac and cheese is fabulous and the mash and gravy is awesome too. The service is superb. I always get a gentleman by the name of Josiah. He’s so friendly and genuine. It’s always nice to see a friendly face. Thank you for the excellence. I’ll of course be back. 😋

  • 5/5 Brenda R. 1 year ago on Google
    5 years ago I gave this Fry's 5 stars. Today again, It's still 5* and my favorite. But, I have 1 question, Why did you stop selling Diet Vernors Ginger Ale? That's the best ginger ale made, take it from someone that's all tryed them all.😋

  • 3/5 Carine N. 1 year ago on Google
    Produce department was fine. Meat department was fine. Other areas were having major supply chain issues. Usually have wonderful cashiers-this time, pretty bad. He was rude and slow. Only one opened outside of self service. But I wound up doing the bagging because of his attitude.

  • 1/5 BB 1 year ago on Google
    I have always shopped at Frys and ordered my cakes from the bakery there and never had a problem but I ordered my kids cakes two weeks ago for there birthday and today when I went to pick them up before the party they didn’t have them. Apparently the baker was off today and no one decided to call me to tell me so I could at least order them somewhere else. The manager was nice and let me pick out something at no cost but it’s definitely not my kids birthday cakes and they don’t say happy birthday at all. So just a heads up DO NOT ORDER CAKES HERE until they get a baker/decorator that will want do their job!!!!!


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Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ SNAP/EBT
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Prepared foods
    • ✓️ Passport photos
    • ✓️ Organic products
  • Recycling
    • ✓️ Plastic bags
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Kerbside pickup
    • ✓️ In-store shopping

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