I don’t like to write bad reviews but when the experience is so bad I have to. I had to send some documents to my health insurance which was not on priority. Upon reaching the post office around 3:30pm it was nearly empty. I checked with one of the guys for a mail saver because I didn’t want to spend on something which was not so important. He suggested I use their mail envelope and send it through least priority and the whole thing would cost about $3. By the time I sealed the documents the man left so I was attended by Juan. He said the least mail I have to choose is $4.5 and I could clearly see on the screen that there was an option of $1.5 I knew he was cheating me but I didn’t say anything (which now I repent). So, the whole thing costed me $6.5 Whereas the other guy quoted $3. It’s not about the money here but the honesty, misleading details and lie. He did try to sell me insurance coverage and stamps too which I politely said no to. This has been haunting me all evening that he tried to cheat me which is not right. I hope this review helps other customers to be cautious and careful.

My mail is missing. It is known that the post office had possession of it as it was scanned and in my informed delivery. Three pieces were missing that day and nearly two weeks later I do not have my mail. The supervisor lady reached out and is giggling as she tells me its first class mail and they can't track it. I get that but you should still deliver it! USPS has not only raised prices for postage and with that there will be longer delivery times....if they decide to deliver your mail. I asked to speak with someone above her and have yet to hear from him. Need this to be resolved and my mail delivered.

BEWARE! For anyone who is trying to work at this post office beware. Carrie I guess is the boss at this location and she will have you show up for work and then not answer the doors to let you in and then fire you before you even start so beware, because Carrie is a horrible person who should be fired immediately. I paid money to apply for the job and I went to orientation. But that does not matter Carrie will have you show up to work and no one will let you in to start your first day of work, then fire you because no one would let you in the building to work. I was also calling while I was trying to get in the building and no one answered. I also rang the doorbell and no one answered. Even before I was supposed to start working I was always calling and I would never get a return call but Carrie would say that I never called even though I have proof on my phone that I was calling. If you are trying to work here go try to work for another location because Carrie is a horrible person and will fire you for no reason. I have lost almost a month of my time with this place. It should be illegal what Carrie is doing.

Easily one of the worst post offices I've ever been to. They habitually cannot find pickups, the managers don't show up until after 11am apparently, the systems are down, etc. They always have some kind of problem here. Always.

I am not going to talk about my lost package. I have NEVER seen RUDE supervisor as the guy there with the glasses. I am not sure, how he got there!!!

You need to hire better customer oriented employees. Rude is stating it kindly

Claimed to deliver my package on a Friday, and it was not in my mailbox nor could the package be located. I was told I'd be given a call back by end of day after visiting the location on Monday, and I received no call. Of course, they claimed that they did call twice. Low and behold, my package was delivered Monday afternoon, not the originally claimed Friday delivery. Due to this post office's negligence and incompetency, I resorted to driving out to Surprise to spend more money on another batch of the items in the package as well as gas to get there and back. Incredibly poor experience, to say the least.

Constantly losing and misplacing important documents and packages. Lost a $60+ package of mine and said too bad, couldn't find it. Lost my husband's important documents. Constantly have neighbors mail in our box. I would pay triple just to never use USPS ever again.

Horrible customer service I put my mail on hold and recieved the confirmation email and went to pick up my mail hold and was told that the post lady or who ever was in the back had been still delivering the mail to the box o just moved here so I didn't have a change of address so this was impossible to even do she told me she couldn't do anything about it and slammed the door in my face literally I felt like I was treated badly because I am black and young If I was older and maybe a Different race she would of been more helpful a horrible experience

Last night, someone's license plate got delivered to me. The person in question lives four miles away at a completely different set of cross-streets. I just dropped it off for them since the post office couldn't be bothered to get this right the first time, but oh, I'm sure they took credit for marking it as DELIVERED. If I screwed up at my job like this, I'd be out on my can!

Always so rude, sarcastic and condescending. It doesn’t matter which worker you get, they all are so disrespectful, not helpful and incredibly lazy. They seem to enjoy talking over you and being dismissive. Dropping off a quick package turns into a 15 minute wait. Better plan ahead and clear your schedule for the entire day when coming here.

Tracking stated delivered to mailbox, package not in mailbox. Claim submitted and a few days later I received a voicemail from this office stating the driver checked the mailbox and the package has been in there but towards the back. Do you think I'm a fool? Mail delivery is constantly being screwed up and I'm often having to exchange mail with my neighbors. The delivery postman is a LIAR. This USPS office is protecting the LIAR. This is criminal activity, period.

After filling out a change of address form with a specified date, our mail is still going to our old address. The mail included bills which have a pay due date for which we missed and were charged a late fee, medications which were needed and have not arrived at our new address, seems they are setting in our old mail box. Now WE have to pay additional postage to get our mail to our new address!! We’ve gotten other peoples mail, our mail was delivered to other addresses, some of which we NEVER received!!! We can certainly see why the post office is having problems. Doesn’t any of the employees have a work ethic.

Thelma Thomas is EXTREMELY RUDE AND UNHELPFUL. I've been missing prescription contacts for DAYS and finally got an email back that just said "they said it was there so it's there" without any investigation or further communication. We had gotten a parcel in a different locker the same day, and it was not what i had reported missing. I called and it rang so long the system auto hung up, miraculously not an issue second try with immediate response. Thelma AUDIBLY SIGHED when I said I was still missing the package and we had not gotten a parcel key AS OF THIS MORNING. I was then placed on hold and when she came back said "they'll check" and terminated the call. Thelma and her team are the worst part of this experience, I've had more help from the company trying to figure out what's wring than FROM THE PEOPLE THAT MIS DELIVERED MY PACKAGE.

The supervisor name Scott, he doesn’t really know how to run the store. He said my package was there almost 1 month, and they delivered on 24th. I was at home all day. But I didn’t hear someone rang the door bell. His explan is the GPS show the delivery guy was in the front door my house. I don’t think so he said was true, or it was very difficult for the delivery guy rang the door bell. The package has my name and my phone number on the sheet, if you noticed the package was setting there for a while, why you don’t just call me? I thought during the peak season they probably been busy, last time I checked my status still processing. But this morning when I checked again it’s shipped back to the sender. The supervisor try to avoid all the responsibility, and try to tell me I made this situation happen. Why I didn’t focus on the tracking status? This is the worst i never had it before. If you let you customer did the job for you, why the USPS still keep your job title? Careless, was’t pay attention on the job, and doesn’t know how to handle the customer complaint. I won’t use the USPS sevice anymore!!!!!

Well, I hate being the one that follows in line with others giving bad reviews but my goodness. This was AWFUL. I went there a few weeks ago to establish my new business address with the post office, walked in with all required documentation and requested to speak with a supervisor. The supervisor looked like he was either high or extremely hung over and truly didn't care what I had to say. He took all my information and stated that he was going to get everything taken care of and come 2 weeks later.. and that hasn't happened. Careless supervisors are not good for leading a business. I would recommend NOT going to this post office and just take the time to call the 800 #. They will provide you with a confirmation numbers and everything else to make sure the local offices are being held accountable. EDIT: 2/25/2019 One of the supervisors, Larry, was incredibly rude and even had at audacity to say he would even would even have me call a fifth to get my mail situation resolved. I will be filing an official complaint through USPS.

I sent books to a teacher out of state and when she got the package books were missing. Not sure where it took place between Arizona post office and the delivery to Michigan but sad some kids won’t get their books! I also agree with most of the comments on here about them being rude! I won’t use this service ever again!!

Have to agree with the other very negative reviews and wish someone would read these and actually do something because this isn't a privately held company, this is a government run company and people rely on their mail especially now during tax season. I filled out the forwarding address form and they lost all my mail. Have no idea where any of it is but it's not going to the old address, it's not going to the new address and I never even received notification that they got the mail forwarding card which is what usually happens. They probably just throw the mail away. This is abhorrent behavior by the unprofessional staff. This post office needs to be shut down.

You could just look at the TONS of other bad reviews on this place without having to even read this one. But geez this place is awful. I just moved to AZ And I thought my home state USPS was pretty unorganized but God this place.... I literally can't get my pavkpac that was supposed to be delivered 3 days ago. I've gone to the post office twice and they said oh sorry it's still on the truck. I'm like hey.... Check this out... Take a piece of paper .I'll write my name on it.. and there now you have my signature.. hey check this out.... . ..... . Leave It. Just...... Ust ... . Leave.. it.... Not that hard huh Now she takes my name and signature and left a note to leave it in the box.. bet you can guess where it is SMH GET IT TOGETHER USPS YOU HAVE ONE JOB DELIVER. THE. MAIL. Like my last boss always said... "There's a reason they aren't rocket scientists or in charge of anything more important.." Edit: welp here we go again. Can't get my package.. it's "too big" for the mailbox (it isn't.. really it isn't I'm not kidding it's a small package) and they left another little slip. I promise you I will go in tomorrow and they'll say it's on the truck nothing they can do to help me... Hey.... Check this out... If you aren't going to deliver the package... Why is it on the fuggin truck... Hire someone to go through packages and go "too big" and move it to the side. Call us or text or email or fax or smoke signal or send a message in a bottle I don't give a damn just don't hold it hostage on the truck

The mail carrier will steal your packages and the post office will do nothing about it.

Had two packages delivered to me that were not mine, but on my street. I delivered them myself. A package valued at $350 showed delivered to me but was not. I'm sure someone else got it. The mail carrier for 85286 does a very poor job. No attention to detail. Complained the office, they didn't care all all. I'm out the $350.

Wow. That was seriously the worst customer service interaction I’ve had in over 40 years. Good use of tax dollars.

Lost a package and submitted a request. Carrier quickly located my package and delivered to me the very next day. Supervisor Eric followed up with a phone call and he's polite and courteous.

It's nice to know USPS mailmen are nice enough to use the mail lockers specifically set aside for delivery drivers of other mail carriers, because they're too lazy to unlock their own lockers for oversized packages. I guess this in some ways shows why USPS is on the decline. We salute your lack of values and indifference to anyone but yourselves. Your a true standard of modern America

The driver for my place that comes from this post office put my mailbox as vacant and sent my mail back. I've been at my residence for over two years and never had this issue. So, now here I am at Christmas time and my mail has been sent back and packages not delivered. I went to the post office and they said they couldn't locate any of my mail. I'm incredibly irritated and upset that now I won't have the presents I had coming in for gift giving. This is ridiculous! This post office needs to figure out what is going on. If I could give 0 rating, I would.

This place is horrible, my driver is great. But this post office, whoever answers the phones is rude as hell. Keeps saying she never heard of my address and won't deliver my package. I'm sure if the driver saw it he would know. Been getting mail from this post office for 10+ years. But, packages won't go thru them anymore

Today was my first time ever mailing a package and it felt almost seamless. Majority of the staff was amazing and extremely kind and helpful, I was able to make my own choices freely based on preferences and assisted recommendations. This is also my first time giving a 3 star review on a place and I wholeheartedly can say they deserve it. Experience was quick, simple, efficient, stress-free and professional. EXCEPT Frank. An old bald guy baring the strict resemblance as 'Master Ugway' from Kung Fu Panda. Frank is the opposite of everything good I just mentioned above. To anyone reading this review, a brief reminder as you go through life. DON'T be a 'FRANK'.

Mail carrier delivered my package to the wrong address. The address was not even close to my street name. Carrier was supposed to retrieve package and deliver it to my mail box. I never received my package now I have paid for something that I never received

takes forever to even deliver mail and have even skipped days that aren't holidays delivering. We Deliver for you. yeah right you only deliver for yourselves and to get easy money

Packages needing signatures are never redelivered despite online requests and signed peach form in mailbox.

Today has been a rough day dealing with other companies and unprofessional/rude behavior. I walked into this post office today to be greeted by a kind, considerate and helpful employee. She made my whole day better in a brief interaction. Kudos to “clerk 11”. I wish I would’ve caught her name. Cute gal with short hair died a reddish/pink.

They don’t do their jobs. Edit: holy cow, a week later and they screw up again. Didn’t deliver my mail but marked it as delivered. It’s been at the post office for a week and no body contacted me or left a note. These people couldn’t deliver water to an ocean.

I got a notice on my office door on September 21 that I had a certified letter, the notice was dated September 14, took a week to walk to the door? Went to the post office, they could not find it. The postal worker routinely distributes mail to the wrong boxes which is a huge issue when a lot of our businesses deal in finance and rent collection. I had a $26,000 check put in the box on the opposite side of the complex so clearly intentional. If you hate your job do something else! Postmaster refuses to speak to us, maybe the Postmaster General can intercede and generate some “care about your job” attitude or fire the whole lot and start over, can’t get worse.

I own a business and my items are not getting scanned at all by them. This is causing me a lot of issues because they won't do something as simple as scan the barcode on the packages.

Supervisor Was extremely rude even after showing the proof that the mail did not reach on time. Used disrespectful language

So many times “out for delivery” then never “delivers”. Or all of a sudden, “delayed”! Don’t trust them to ever deliver on time.

All usps automated systems are horrible. This location withheld a package by customer (not me) and still does not know where my package is...

Missing package and they are unwilling to do anything about it! Told me they dropped it off at a business center, I don’t have a business center. Have told me twice they would talk to the carrier but outside of that, I guess I’m out the money.

Prior to leaving on vacation I filed a hold mail order from 9/30/19 - 10/11 19. On the 30th as I was leaving I picked up the mail! While I was gone my neighbor, fortunately, picked up an entire box worth. This is the poorest service imaginable.

Sent three packages back in one day because they probably didn't read the sign on the mailroom door leaving a code to get inside. My address is not undeliverable. I've been receiving things for months. Whoever delivers mail on Saturdays and was in Chandler at 1:05 is incompetent. Such an inconvenience when it could have taken an extra 20 seconds of effort to never have to deal with me again. Seek better staff.

Rude staff! Don’t go here..

They marked my house as vacant and held my mail for 10 days. Ridiculously awful service.

Delivered India on right time

I don't know what others are talking about. This is a great USPS location and I love the staff there. Friendly and helpful.

Probably not a popular opinion but they have always been cheerful and responsive for me over the years.

Another waste of US dollars to a department that has lazy and unprofessional staff. Stamps keep going up. And hours and service are on a steep decline, these mail people will all get replaced by amazon, FedEx and ups. Cant wait

The most miserable grumpy workers possible here. There's a lady who shouts orders at everyone and it's a horrible place.

Friendly and efficient staff

I would like to say Thank You, to Ellen!!! I needed to pick up a prescription before i went out of town the next day and the only availability I had was to try to go in before work. I arrived at 8 and they didn’t open until 8:30. She and another employee were busy opening up and I asked if there was any possible way she could grab my package for me. One employee basically said she was too busy to help me, but Ellen was kind enough to go out of her way to make sure I got my package and was not late to work. It’s nice to see some kindness is still out there in the world. Thank you, Ellen!!

Ive been coming to this post office for years and have always been treated kind and with respect. Thank you

The mail carrier that drops my mail off can not read what so ever they always put my mail in someone elses box Ive complained to this store 4 times already and its like they give their workers a slap on the hand for doing it

Best service! I had a gentleman named Frank help me twice now over the past couple of weeks. Very nice, professional, helpful and courteous!

Efficient staff, always helpful when I ship stuff

Very helpful and quick. The man I just dealt with was friendly, kind, listened and helped me efficiently with what I needed.

I want to thank Kelly for her efforts in locating a package that was undeliverable because it had been sent to an old address. This was a birthday present and could not be replaced since the item is no longer available. Kelly was able to determine the whereabouts of my package and even called twice to keep me apprised, which I greatly appreciated and was more than I expected. I realize that people have complaints about the USPS and think that FedEx and UPS offer better options, but I can’t agree because I have had abysmal customer service experiences with these private carriers as well. It really is about the individual and whether they take pride in their work. Obviously, Kelly does, as well as a gentleman named Jerome who originally answered my call and made certain that I got connected to Kelly for assistance.

I had been noticed by the new residents at my old address that I had a letter than needed to be picked up, I went in with my ID to see if I could pick it up I believe it was a manager that helped me but she wasn’t able to find anything said I could come back with a tracking number for them to double check. Well by the time I was able to pick up the notice it was 1:35pm I ran in and the same lady recognized me and let me in and they were able to locate the letter so happy they were able to let me in after hours since it was a final notice.

Wow!! New business with issues here in Chandler and they went above and beyond! Thank you!