North Mountain Village

Shopping center

🫤 If you live here, expect to leave with a carpet bill regardless of how good it was kept up. I saw people come and go, and no matter what, the carpet was changed. You'll get a bill for padding and carpet. Oh, and when you do the walkthrough probably have them put it in writing, the apt was left in g... People often mention office, staff, good, great, people, friendly, love, maintenance, recommend, move,


Address

3421 W Thunderbird Rd, Phoenix, AZ 85053, United States

Website

www.northmountainvillageapts.com

Rating on Google Maps

4.10 (854 reviews)

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Featured Reviews


Frequently mentioned in reviews: office (12) staff (10) good (9) great (9) people (8) friendly (8) love (8) maintenance (7) recommend (7) move (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 NaeLove 3 years ago on Google
    If you live here, expect to leave with a carpet bill regardless of how good it was kept up. I saw people come and go, and no matter what, the carpet was changed. You'll get a bill for padding and carpet. Oh, and when you do the walkthrough probably have them put it in writing, the apt was left in good condition, and they take pics. When you give them your fwd address, they will still send it to your old address to have rerouted to you and act like they don't have any information. Just be diligent and provide proof. I have mine. Just saying
    4 people found this review helpful 👍

  • 5/5 Karen P. 5 years ago on Google
    We have lived here for almost 3 years. The management,office staff,maintenance, & Cares Team are awesome! Most of the residents are very friendly and I have met many nice people that I consider friends. We have a great group here and we enjoy going to the office for coffee and conversation. We really do have fun! They also have fun events and that helps to create a community here.
    2 people found this review helpful 👍

  • 5/5 Aleyssa L. 4 years ago on Google
    What a great community. The office crew is the best. They're all so fun and interact with the residents on a daily basis, they're all so caring. Paige has been so wonderful. She always goes above and beyond to make sure the residents are happy and things are taken care of. The community improvements are great as well. I love the new laundry rooms, they have apple pay so it's really convenient. The maintenance crew is awesome too. I Highly recommend this lovely place I get to call home :)
    2 people found this review helpful 👍

  • 5/5 Michael O. 4 years ago on Google
    A truly great place to live! The staff are very helpful. The apartments are all renovated and look very nice. Very pet friendly, having two dog parks for them. Stayed there for two years until I had to move. The best thing, all the people in the community are all kind and friendly, you never feel alone or lonely, that's the best part of living here. All in all, a wonderful place to live!
    2 people found this review helpful 👍

  • 5/5 Serena M. 3 years ago on Google
    I really thought Martin was helpful. He was direct and had a great personality for front office work! Most apartments are nonchalant about their residents but he brings forward good teamwork and cares. I enjoyed these apartments while it lasted... Highly recommend this place!
    1 person found this review helpful 👍

  • 2/5 Megan C. 3 years ago on Google
    I loved living here until I moved out. Friendly neighbors. AC went out once but was resolved quickly. Water shut offs occurred often. Old cabinets that appeared to have water damage in the unit were mentioned upon move in, they told they wouldn't fix or repair them but I was welcome to.. Very UNHAPPY about $136 carpet cleaning fee upon move out. I used a professional grade carpet cleaner on the only 11x11 foot room with carpet in it and still got charged. Called 4-5 times to dispute the charge and was told I'd be called back.. the call back never happened. I had to call a 5th time and was told nothing can be done about it so I don't get my deposit back and owe them $15. Being a responsible resident, paying rent on time, and completing your move out check list won't get you what you think..You'll still be charged. I'd consider living somewhere else, maybe with a bit more professionalism. However, Martin in the office was always awesome and helpful.
    1 person found this review helpful 👍

  • 5/5 Tab M. 4 years ago on Google
    My sister and I have been here for 6 months so far and we really like it. Most of the staff is super friendly and work orders always get done in a timely manner. Martin and Arabia are super friendly and personable. Martin helped us start the application process and has been checking in ever since. He really cares about each and every client and it shows. Whenever I’m in the office Martin asks how I’m doing and makes sure everything is okay and going smoothly. He definitely goes above and beyond the call of duty.
    1 person found this review helpful 👍

  • 5/5 Amber C. 5 years ago on Google
    The office is super friendly and nice! I like that the parking is first come first serve because I can always find a good spot. The layout is very open and makes the living room and dining room feel big and not cramped like a lot of apartments feel. Kitchen has a good amount of storage. Overall really good experience!
    1 person found this review helpful 👍

  • 5/5 Nicole K. 5 years ago on Google
    I've lived here for about 6 months now. I love my apartment. The size is perfect for me and my my pet. The complex is always very quiet and peaceful. It's a good feeling to call it home. The people in the office are very helpful. Amanda is very welcoming and eager to help. I've only been here for half my lease, and I'm already pretty sure I'll be signing again.
    1 person found this review helpful 👍

  • 5/5 Krystal R. 5 years ago on Google
    I have lived here for almost 4 years. I love my apartment and the people here have all been really cool. There's events every month and they have giveaways during the events. I love everyone in the office. Honestly, I never thought the people that work here would be so great. Anytime I've had a maintenance order or any type of issue Paige has been amazing in getting things taken care of right away. I absolutely recommend this place!
    1 person found this review helpful 👍

  • 5/5 Diane C. 4 years ago on Google
    It's not the fanciest apartment complex, but a good deal for the price. I sure am happy with the responsive maintenance crew. I placed a work order in on Monday afternoon for my patio light and for my dishwasher. My light was fixed the next day and I received a note that a new dishwasher was ordered. Today I was pleasantly surprised that it had been installed. Again, nothing fancy, but I'm happy. Gotta give kudos to the maintenance crew. (Cruz)
    1 person found this review helpful 👍

  • 5/5 Felicia L. 3 years ago on Google
    I love this place, neighbors are wonderful, maintenance, especially Cruise is efficient, timely, and hard working. The pools are always clean, the fitness center is available 24/7, has everything you could need, the office is friendly, and a social environment, with complete office station, comfortable visiting area for tenants. The many grilling areas are always clean and well kept, the landscaping is always well done. Honestly, I don't see how some of the negative reviews happen, unless they are people that are irresponsible, don't maintain their homes, and expect miracles! As tenants there're basic responsibilities we have, like reporting things before they become major issues, communicating our needs effectively, for those that say the office staff is rude, attitude is everything, so how you present yourself, will determine the response you get! I've worked in Behavioral health over 30 years: 7 years privately as a case manager/in home provider prior to becoming a Case Manage II for an outpatient company, then; Behavioral Health Specialist III, Clinician, Social Worker for an impatient psychiatric hospital, not that you need my qualifications, or resume, but the benefits of a little bit of sweetness/kindness and understanding will get you a lot better response then vinegar. I can promise you that!

  • 5/5 Julia C. 2 years ago on Google
    I just moved in on the 15th. The move in process was super easy and convenient. I absolutely LOVE my apartment! It is everything I wanted and more. Carpet is beautiful and the kitchen is the perfect size. The outside is beautiful and well maintained. I can’t wait to spend the next year here ❤️ Quiet peaceful environment. It’s just so wonderful 🥰🥰🥰 Edit: editing to add I just signed my second year lease here 😌😌😌 it’s been an amazing home And I’m excited to spend the next year here!!

  • 1/5 Jeffery L. 1 year ago on Google
    The smoke shop there was good but their costumer service was very bad. Was in the shop for 20 minutes and the guy was helping everyone but me. Will not go back.

  • 5/5 Lillie S. 4 years ago on Google
    I absolutely love living at North Mountain Village. This place is home and always will be! This is my second time living here and I absolutely appreciate and love the renovations done to this community. The new washer and dryers are a plus and the property is always beautiful with lots of greenery and parks! The dog park is perfect for my Furry friend! They have amazing residents events weekly which is always great especially when in the pool area during the summer. Office staff is always very helpful and always smiling! I would recommend this place as I will never move out again and returned to it doing even more outstanding than before! 5 stars to The staff and this beautiful property!

  • 5/5 Xiana A. 3 years ago on Google
    I’m a resident at north mountain village and I love how caring some of the employees are. Paige helped me get through the whole process and was super nice! I recommend this complex

  • 5/5 Brandon M. 3 years ago on Google
    I have lived here a little over 6 months now and I will say that the staff are really considerate for their tenants. Especially Martin, who actually helped me move in. I wanted to appreciate him and give him thanks for the help he has assisted me with. Especially for whats going on with the world right now. I came here to write a simple nice review but after seeing what people had mention about the staff and martin...in my opinion is not true. You honestly pay for what you get basically but I could tell you that you will not get the GREAT customer service elsewhere. I recommend here for the reason that MARTIN and his staff give and thats what makes my apartment a great hospitality. Plus I happen to not have any problems with my apartment. Maintenance is always on top of their service request. With that said, I give respect to the staff! Love it here!

  • 5/5 Richard L. 3 years ago on Google
    Paige is very helpful and kind. Me and my girlfriend moved in and she was guiding us through every step. I recommend these apartments and ask for Paige she take care of you:)

  • 4/5 Veronica I. 4 years ago on Google
    Customer service is highly important to me as a Californian native and the fact that I am too, in residential property management. Therefore, I would like to recognize Ron, Cruz and Bill for displaying: * great customer service They smiled at me and greeted my daughter’s dog, by calling him by his name (Remy). * professionalism While walking our dog, I asked Cruz and Ron for an update on my work order. They assured me that they would get to it ASAP as they had heard Bill talk about it at the shop. * teamwork Earlier that morning, Bill happened to be working on my neighbor’s unit. So I asked him too of the status. He checked in my apartment and said he would reprint the w/o and try his best to come back before his shift was over. Ron came to address the items on my W/O in a very clean and fast work manner Cruz was cleaning the premises By my unit and was very friendly and resourceful as well. His gentle manner, helped me feel that my daughter’s maintenance requests will be taken care of by the team when I am not around. Ron, Bill and Cruz tackle all tasks they were assigned/asked for in a professional way. They put getting the job done ahead of their own interests. Thank you gentlemen for your help. Erika, Remy and I appreciate it very much. Veronica Ivy Current Resident


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