Featured Reviews


Frequently mentioned in reviews: store (19) great (11) service (9) location (7) helped (6) shopping (6) Great (6) customer (6) helpful (6) love (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Shawn M. 7 months ago on Google
    I had a return to complete today. Lori helped me and she was an absolute delight. Everything was handled quickly and as needed. Thanks JC Penny and Lori!
    1 person found this review helpful πŸ‘

  • 3/5 Otilio Joe G. 1 year ago on Google
    Sorry to give them 3 stars, I tried to exchange my Christmas gift my son got me....the lady said to me that she needs to know how it was bought...I told her why would you need that if I just want store credit.....I felt she treated me as if though I did something wrong, and she was very rude I ended up calling another store and the person told me to tell her it's a 45 day exchange with no receipt...3 hours later...went back and a very young nice Hispanic clerk helped me I did tell the first lady that she should've been more informed....she also told me that she only been there 2 weeks!!! I said ok...you could've called a Manager! I've always liked shopping at JC PENNEY
    1 person found this review helpful πŸ‘

  • 5/5 Samuel W. 1 year ago on Google
    One of the few good department stores in the area anymore. Was looking for a very specific color tie and shirt combo, had been to 5 other stores. Leave it to good ole what’s left of PV Mall to save the day. (JCpenny)
    1 person found this review helpful πŸ‘

  • 5/5 Phil M. 1 year ago on Google
    Great customer service provides knowledge and resources that exceed rather than just meet expectations, Marissa has these qualities that make JC PENNY'S shine. Many thanks to you Marissa for makes us feel a sense of appreciation, thanks again Marissa.
    1 person found this review helpful πŸ‘

  • 1/5 Justin E. 3 months ago on Google New
    Spoke with JC penny card services rep. Totally incompetent. Overseas reps did not understand my question what I was trying to ask them. I closed down my credit card with them. I do not recommend getting a credit card with JC Penney.
    1 person found this review helpful πŸ‘

  • 2/5 Steven A. 11 months ago on Google
    This location has really seen better times. They never have a full stock of men's big & tall. Go to the one in Glendale or Mesa. Both are much better stocked. However, the staff at Paradise Valley are always very nice. It's not their fault Penneys isn't fully stocking this location

  • 5/5 Rosemary V. 3 months ago on Google New
    Leslie S. in the Salon did what another store said couldn't be done with my hair. Her personality and knowledge are above 5 stars and for sure I will be returning for service again.

  • 5/5 Susan B. 1 year ago on Google
    Store was lovely! Beth in Jewelry was extremely helpful in assisting me with a purchase for my sister's milestone birthday!

  • 3/5 Deb B. 1 year ago on Google
    Went shopping to try to find some presents and the place is a ghost town now that the mall has been torn down. Looks old and dingy. Help was hard to find but very pleasant once we found someone.

  • 5/5 Donna B. 1 year ago on Google
    The store is located in a great location for me. It is such a clean, organized store with a great selection of merchandise. The sales clerks were very helpful and offered different options to get the most value for my purchase. It was a delight to shop here.

  • 5/5 Viopath 3 months ago on Google New
    I'm so glad they decided to stay open. Killer deals. I hope they never close this location . Only problem though is the building kind of looks 1990s-ish and it looked great when the mall was still there but the building doesn't fit with the modern architecture. I hope they renovate this store. I love the deals.

  • 5/5 Vin M. 1 year ago on Google
    Greatest place in the whole world! I had the best experience anyone could ever have! LOVE LOVE LOVE the way they helped me with all my needs.

  • 5/5 Bruce L. 1 year ago on Google
    Man who sold us women's socks should manage the store for his personal attention, problem solving and genuine kind spirit!

  • 5/5 G M. 3 months ago on Google New
    By far my favorite store for purchasing any type of clothing. Very convenient location to where I live and whenever I go there the customer service exceeds expectations. I am so grateful that they remained open during this massive construction project. You guys rock thank you so much.

  • 5/5 latiesha B. 1 year ago on Google
    Cesar G of the Mens dept was very helpful. He went above and beyond. This was my 3rd JC Penney I went to to find 2 nice black dress shirts. I found them and Cesar G. Also helped me apply and get an additional 35% off. Great customer service!

  • 1/5 Angel P. 1 year ago on Google
    The elderly lady in the jewelry department is sooo SLOW! When you ask if they can get someone to provide assistance the employees ignore you! When you attempt to call to speak to a manager nobody answers the phone! We’ve been shopping here for years and the service is declining. I guess it’s time to take our business elsewhere, which sucks because it used to be a great place to shop.

  • 5/5 Ursula N. 11 months ago on Google
    Well oddly, it's the only store besides Costco that survived the demolition of the mall. But on the flip side there was plenty of parking! Same old JCPenney's inside. Had good Easter sales.

  • 5/5 Gary L. 11 months ago on Google
    Penney's has been around forever and unfortunately have closed the majority of their stores. This particular location is like no other. If you have been to Nordstroms or Neiman Marcus and have enjoyed the enhanced customer service, I believe this particular JC Penney's might even surpass those. As we walked through the store no less than four different associates from different departments greeted us and asked if we needed any help and asked us how we were. The managers should be commended.

  • 2/5 Maurice S. 8 months ago on Google
    Annoying. Because they group products by brand, you have to look in 10 different places for the same item. But I like their photography studio. Most professional.

  • 5/5 Miriam M. 7 months ago on Google
    They are so friendly πŸ˜„πŸ˜„ Really really love my hair Leslie did a Great Job Thanks πŸ™πŸ»πŸ‘πŸ»πŸ‘πŸ»

  • 5/5 Barbara G. 3 months ago on Google New
    Today was a killer holiday sale. I took over an hour in the jewelry department looking at things. During that time, Alexis checked in with me 3 times, asking if I needed anything. Wow! Thank you. My friend & I looked at several items each & ended up making 4 separate purchases. Alexis was working very hard & fast for us, and what's so awesome about her is.... she kept her smile and never once showed any frustration the entire time. I am really impressed with her professionalism. Alexis, you are amazing & I appreciate your positive attitude & patience. I had an awesome shopping experience here and will recommend this location to everyone. Alexis is a ROCK STAR EMPLOYEE! THANK YOU for the A+ service.

  • 5/5 Lorraine S. 3 months ago on Google New
    Well I love their photography studio. The girls were great. The photos were all great!! I wish I had the money to buy them all!!’ Very professional friendly staff and they loved my cat he was so comfortable with the girls the big ham.

  • 5/5 Diane M. 1 year ago on Google
    Loved it! Probably the only department store left where you can find everything. Quality products and good atmosphere.

  • 3/5 C R. 2 years ago on Google
    My hair turned out amazing. I had my eyebrows waxed they look great. I had my roots done, brows done and my hair trimmed. It was my fault for not asking how much it would cost beforehand. My total was $175. I'm not complaining about the cost it was just a shock because the most I've paid there before was much less. So buyer beware. Make sure you know your cost beforehand. They do really great work there.

  • 1/5 Dessi P. 2 years ago on Google
    I ordered 2 mattresses back in July apparently the beds we purchased was out of stock but we got no notification about the order being canceled. Went in the store to reordered and again the canceled with out informing us! This is not exceptible! From the first order it should be delivered at the end of the month and it looks like we won't be getting them cuz we keep getting canceled and we never authorized! This in unexceptable! Never buying mattresses here again

  • 4/5 Cyn-D M. 2 years ago on Google
    Love Penny's, just wish they didnt keep the store so hot

  • 3/5 Serenity S. 2 years ago on Google
    Its Penney's and they have their place - SEPHORA inside is a smaller yet adequate presence. I personally dont always have time to navigate the full monty SEPHORA so I will get basics here. Hey I'm attention deficit when I see makeup and perfumes- Sooo out of control= product junkie :0) Granddaughter likes the French Toast line of uniform and the store happens to carry them. For that they get brownie points!

  • 5/5 rabbi b. 2 years ago on Google
    Beautiful store huge selection great prices. Clean well kept. Friendly associates. Great parking ( though no covered spots) including handicapped.

  • 5/5 Sherry W. 2 years ago on Google
    Great sales going on! Nice employees- very helpful. With PV Mall being demolished, I'm sure Penneys needs the business. I'm doing my part to help! Could have gone across the street to Target, but I picked Penneys & no regrets!

  • 4/5 Angela R. 2 years ago on Google
    So much to see, so many choices. Some dressing rooms are still closed but at this point, I'm glad to see employees. Love the great choice of purses.

  • 4/5 Gladys P. 1 year ago on Google
    I haven't been to Jcpenney in a few years, but was worth the time to go. They have quality items and generally fair prices, for a higher end quality. Clean and well stocked, and friendly staff.

  • 5/5 Nancy C. 1 year ago on Google
    Staff was busy stocking shelves and assisting customers. Loved the Happy Birthday hats for JC Penney day. I found d shoes on sale in my size which is rare. I have not been to a JCP in a long time. I wish it was the same like when I was growing up. It is a smaller version. My husband usually finds everything he needs there. One of the staff offered us a coupon at the check-up for a mystery discount. So kind to ask us since we are senior citizens.

  • 4/5 Belinda I. 2 years ago on Google
    Always enjoy going here! Especially like looking at the jewelry areas, love their swimsuits, purses, lingerie, shoes, and Sephora. Also had gone to the salon for several years previously.

  • 5/5 Gina R. 1 year ago on Google
    Very clean and organized especially when you walk in! The back of the store had clearance item so it was a little cluttered. Great customer service, too!

  • 1/5 Paul J. 1 year ago on Google
    Stood patiently at the jewelry counter for 15 minutes. Even after the other customers ahead of me were helped, I was deliberately ignored.

  • 5/5 Paula D. 2 years ago on Google
    I recently visited JCPenneys at Paradise Hills, AZ. I had a very productive shopping experience, and I especially want to thank Sharon at the checkout station who was so friendly and helpful. The criticism that clerks and sales persons seem to be getting because there are so few of them is not deserved, (ok, maybe some are), but definitely not Sharon. Thank you!!

  • 5/5 Leah M. 2 years ago on Google
    Everyone was very helpful and friendly. One young lady even brought a cart out for me to use. Especially, the young man Martin, in the jewelry dept. He helped me, not only getting me all of sale price discounts. I really appreciated that. I have been shopping at J. C. Penny since I was a kid. Glad to see that they are still open for business.

  • 5/5 Jennifer O. 2 years ago on Google
    SUPER nice staff! It is a bit strange to have a store not packed all the way full of items but was nicely displayed. You can find some things on sale now but not everything... It was wonderful to be back in part of a mall again! We need to support existing stores and mom-and-pops so that our children and their children will have places to actually see and touch and try things without waiting for it to come in a box. I like Amazon but we need brick and mortar, too πŸ’–

  • 5/5 Sonya B. 1 year ago on Google
    JCPenney was amazing! I love their prices, selection and customer service. My daughter is even a fan now. Please keep up the good work.

  • 5/5 Gayle B. 1 year ago on Google
    Good stuff I bought a pair of pants I love them straight leg they fit well great color burgundy

  • 4/5 Sharen E. 1 year ago on Google
    Only department store left in what was Paradise Valley Mall, AZ. Good variety of items in all deptmts we visited.

  • 4/5 Leslie O. 1 year ago on Google
    Sadly, the onventory for what I wNted was too low. Wrong sizes for shoes and no tinware for baking. The store suggested ordering online.


Call +1 602-996-2550 Open on Google Maps

Amenities


  • Payments
    • βœ“οΈ Cheques
    • βœ“οΈ Debit cards
    • βœ“οΈ Credit cards
    • βœ“οΈ NFC mobile payments
  • Accessibility
    • βœ“οΈ Wheelchair-accessible lift
    • βœ“οΈ Wheelchair-accessible car park
    • βœ“οΈ Wheelchair-accessible entrance
  • Service options
    • βœ“οΈ Kerbside pickup
    • βœ“οΈ In-store pick-up
    • βœ“οΈ In-store shopping

Trends



Last updated:

Similar Shoe stores nearby

Aztec Pawn & Gold image
1
Aztec Pawn & Gold
Pawn shop
πŸ‘πŸ‘ Just wanted to thank Vanessa the manager for her kindness and professionalism. I was on crutches waiting for my husband to purchase his firearm. Vanessa provided me a chair so that I could be comfortable. This was last week I went this week and purchase me a new firearm. I will continue to shop ther...
4.90 (3.1K reviews)
Macy's image
2
Macy's
Department store
Department store chain providing brand-name clothing, accessories, home furnishings & housewares.
$$ $$
4.30 (2K reviews)
Joyeria Diaz Jewelry image
3
Joyeria Diaz Jewelry
Jewelry store
πŸ‘πŸ‘ I had an exceptional experience at Joyeria Diaz! The staff was knowledgeable, courteous, and helped me find the perfect piece of jewelry. The store's wide selection, quality craftsmanship, and fair prices exceeded my expectations. I highly recommend Joyeria Diaz for anyone seeking beautiful and uniq...
5.00 (2K reviews)
Shane Co. image
4
Shane Co.
Jewelry store
Jewelry retailer specializing in diamonds & gemstone pieces, with an engraving service.
4.70 (1.3K reviews)
Phoenix Pawn & Gold image
5
Phoenix Pawn & Gold
Pawn shop
πŸ‘πŸ‘ Thina was so sweet, after having to pawn my ring for the holiday, she got me the best deal! I appreciate their kind team of women. I Will be back for sure!
4.80 (926 reviews)
Last updated:
()