Marshalls image

Marshalls

Clothing store Womens clothing store Mens clothing store Department store Childrens clothing store Swimwear store T shirt store Luggage store

Retail chain offering brand-name clothing, accessories, shoes & housewares. People often mention store, Marshalls, great, shirts, location, items, shirt, find, thieves, shop,


Address

1801 E Camelback Rd, Phoenix, AZ 85016

Website

www.marshalls.com

Contact

(602) 265-2562

Rating on Google Maps

4.30 (1.2K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9:30 AM to 9:30 PM
  • Wednesday: 9:30 AM to 9:30 PM
  • Thursday: 9:30 AM to 9:30 PM
  • Friday: 9:30 AM to 9:30 PM
  • Saturday: 9:30 AM to 9:30 PM
  • Sunday: 10 AM to 8 PM
  • Monday: 9:30 AM to 9:30 PM

Featured Reviews


Frequently mentioned in reviews: store (23) Marshalls (12) great (12) shirts (11) location (11) items (9) shirt (8) find (8) thieves (8) shop (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Amber M. 2 years ago on Google
    I had a problem with a $13 exchange, 2 days after purchase. I had the receipt and tags but two employees were under the impression that no exchange can be made when the plastic tag fasteners have been cut. Some items cannot be tried on without cutting those things and I just wanted to exchange for the correct size. I didn't want to cause a scene or make the line wait so I didn't ask for the manager. I went home and called corporate Marshall's to see if that was, in fact, the policy. It isn't. So I called and spoke with the store manager Phillip and explained my issue. When I say Phillip went ABOVE AND BEYOND to make it right, I mean he demonstrated EXCEPTIONAL customer service and I HIGHLY recommend anyone to shop there and if you have the slightest problem, Phillip will resolve it for you. I plan to shop there as much as I can!
    2 people found this review helpful 👍

  • 1/5 Bighead59 ?. 11 months ago on Google
    I purchased three shirts from this store, before going on vacation. I did not have time to try them on, I just packed them in my luggage, but first I removed the tags. After getting to my destination, I tried on the shirts and they were just a bit too small, they were large, I guess I should have picked an extra large. When I arrived back home from vacation I decide to take the three shirts back to Marshalls, I did not have the receipt any longer, and I also didn't have the shirt price tags. At the service counter were I was returning the three shirts which were in perfect condition and still, unworn, the associate told me that he would have to call over the manager to approve the return since I didn't have a receipt, and the tags were not with the shirts. When the manager came over she instructed another associate to go back and find shirts that were similar, the associate return with two shirts,he could not find a third that match the third shirt that I was returning. I wasn't told that I didn't purchase the shirt from the store rudely, I said that I definitely purchased the shirt from this store, and I'm sure that you have it on the rack still it wasn't that long ago. The associate then told me that since I didn't have a receipt, or the tags for the other shirt that he could not give me return credit, so I told the associate that I would go back and look for the shirt myself on the rack, and I did so. after about 15 minutes of looking on the shelves, I found The same shirt brand in the clearance section, and bought it back up to the register. I showed the associate that I found a similar shirt by the same maker, he then stated they could give me the credit for it again on a store gift card. I was treated like I was a thief by Marshalls the associates and management at this store, I purchased The shirts on my credit card, and I could prove it if I had to. Everyday you can go into this Marshalls, and see numerous thieves walk out with merchandise, sometimes so much merchandise at this particular location that they need to fill up a stolen suitcase with it, or fill up a shopping cart, the store has a security guard in uniform at the door who lets the thieves walk out with all the merchandise, and never confronts not even one of the thieves! The thieves at Marshalls are treated better than the customers, when a customer has to return an item, and the customer does not have a receipt, the management at this location treats you worse than they do the thieves that steal from them on a daily basis. Not only do the thieves that steal from Marshalls cause the prices to go up, but because of them the store associates in this store do not trust anyone at all. One day Marshall's policies of letting these thieves get away with walking out of the store with hundreds of dollars worth of merchandise it's going to get a customer hurt, or numerous customers hurt. I say that because a lot of these people that steal are on drugs, or are mentally ill. After I received the gift card with the merchandise return credit, I started looking for shirts that fit me, while doing so I noticed groups of men stealing, at least three groups of men were stealing at the time I was there at the store. I also witnessed unruly teens that were allowed to run through the store and wreak havoc! After seeing that at this store I will no longer will be shopping at Marshalls again. It is dangerous to shop at this Marshalls location with thieves stealing all around you, you never know what could happen.🤔
    1 person found this review helpful 👍

  • 5/5 Joyce F. 2 years ago on Google
    One of my go to places for my skincare needs. Great prices, awesome selections and I am never disappointed. At 73 I am looking my best. Also, great environment, clean and organized store and a helpful staff. Check-out is quick regardless of any lines. I love this location!!!!
    1 person found this review helpful 👍

  • 4/5 Rob W. 1 year ago on Google
    Good selection of household goods at good prices. Some decent clothing and bedding as well
    1 person found this review helpful 👍

  • 2/5 Blankita M. 2 years ago on Google
    Not satisfied. They don't have: XL size in women clothes, good jewelry selection, clothes for a 6 yr old boy. So far everything else is fine.
    1 person found this review helpful 👍

  • 5/5 Israel D. 1 year ago on Google
    the store is beautiful but the bathrooms are horrible🤮
    1 person found this review helpful 👍

  • 3/5 Gina R. 4 months ago on Google
    My experience with the cashier was very disappointing. He did not say hello or thank you. I feel that a robot would have been friendlier. Very sad. I should have just ordered through Amazon.
    1 person found this review helpful 👍

  • 1/5 R H. 1 year ago on Google
    As i said in the survey, there is an unfortunate pattern in the TJX companies. I have experienced this regularly in Webster NY and in this Marshalls at colonade. One cashier is helping everyone, while 3 other cashiers do not open their registers or look down and pretend to be busy for any length of time. (Because of this, I stopped shopping in Webster for a year, and dicovered i enjoy Kohls and other stores that didn’t have this problem. Today in Phoenix i watched a cashier breaking coin roles into her drawer for 3(?) minutes. 3 other women were behind the counter walking around. i waited patiently. Finally i rolled to the counter and she said she wasn’t ready yet. She continued with her coins. Very disappointing. The one cashier who rang out the gentleman in front of me, took care of me and was fabulous. She was efficient and pleasant. If this is simply the process and these people are truly working, well that’s fine. It just appears to be selective. However prior to this, past year, i always loved the webster stores (TJMaxx and Homegoods).
    1 person found this review helpful 👍

  • 5/5 Carolina T. 1 year ago on Google
    Clean, stocked great items. Quick checkout even when the lines are longer. Love going here especially during the holidays!
    1 person found this review helpful 👍

  • 5/5 John De c. 1 year ago on Google
    I like Marshalls they have name brands for a cheaper price and is always nice to be able to afford some luxury items at affordable price great employees are very helpful respectful towards customers
    1 person found this review helpful 👍

  • 5/5 Rhett L. 1 year ago on Google
    Great shopping experience! This location is full of bargains at every corner. They have everything from clothes, shoes, luggage, home decor, small furniture, kitchen, bath, fragrances, and more! The prices are comparable to competitors. The staff are very friendly and efficient! I highly recommend this location to anyone who loves a great shopping experience!
    1 person found this review helpful 👍

  • 5/5 Shatagay E. 7 months ago on Google
    Love shopping at this place picked up some great items

  • 4/5 Andy E. 7 months ago on Google
    The concept of Marshalls is clear, and we all know it. This Marshalls here is more less like all. What I found was that it was difficult for me to find trousers in my length (34-36"). Same problem I had in El Paso. I guess the shops in the south are more specialized for not so tall customers.

  • 4/5 Jesus D. 9 months ago on Google
    Still a great place to shop on a budget. Store is pretty clean and the staff seems nice.

  • 5/5 Alex A. 8 months ago on Google
    This location was extremely busy. They did have a lot of great product, and a very large store.

  • 4/5 Jomething I. 10 months ago on Google
    Clean and well organized. No big suprises. Staff was friendly and quick for check out.

  • 5/5 Catherine O. 1 year ago on Google
    Marshalls always has the best items at the lowest prices. It my favorite store to shop at. Great staff too.

  • 5/5 Timothy B. 6 months ago on Google
    My son and I grabbed him some clothes for his little weekend getaway to Prescott with his girlfriend,,, found some deals... always do...

  • 5/5 Arlene 5 months ago on Google
    Clean store fully stocked with beautiful quality clothes, shoes, handbags and great household items.

  • 5/5 Aretha F. 4 months ago on Google
    If you're looking for holiday gifts, this is the place to go! All kinds of great gift ideas big and small. Prices are reasonable too. And it has an entire section of candy! Yum!

  • 3/5 Ashley D. 3 months ago on Google New
    Good spot for housing goods, but they have zero winter apparel... in January. No boots, jackets/coats, slippers and a scarce amount of jeans. Idk what moron decided to sell summer dresses and sandals here right now, but they should be fired lol.

  • 5/5 Felicia S. 3 months ago on Google New
    I'm not a fan, but my daughter loves to shop there for my grandpup, it has all his lil treats.

  • 1/5 Fiorela O. 3 months ago on Google New
    They harassed me and called security for no reason because on how I look like and i don't really feel safe going to this store

  • 5/5 Catherine L. 5 months ago on Google
    Thank you Marshall’s! How great this location! They have the best selection. Clean and organized. Johnny was helpful and friendly!

  • 4/5 Mosa M. 1 year ago on Google
    BUSY!!! But the staff is awesome. The worst part is just the checkout line people are NOt ready and still contemplating on items they want at the register and they gotta look for their wallet to pay. Come on ppl!!!

  • 3/5 Michelle H. 2 years ago on Google
    Nice items and selections of a variety of things. Just not what i was looking for. But i saw this ...thought it was cool.

  • 5/5 Elleni P. 1 year ago on Google
    This location is always stocked full of merchandise. The Halloween & Fall decor is displayed some Christmas. Good selection of food items.The dressing rooms and bathrooms are clean.The Associates are very friendly and courteous. If you find a bargain snatch it up it might not be there if you come back.

  • 5/5 Nikki B. 1 year ago on Google
    Love,love, love this place. Prices vary depending on products. Great place for yourself or even getting gifts for people. Lots of home decor. Went in and wanted to buy ALL their Halloween stuff. It was so cute! Would definitely recommend shopping here.

  • 5/5 Veronica R. 4 years ago on Google
    First time here. Not sure why we never stopped by. It's a large store. They were fully stock. Everything is organized. The shelves were clean. They had them well placed. The aisle were spacious and the product is placed just for your liking. The staff was friendly. When getting ready to check out the have the line well stocked for last minute picks. They have from mugs, candy, makeup, necklaces, cards to baby and dog toys. We enjoy coming here to pick up the shoe rack we needed. Definitely coming back to get more.

  • 4/5 Lisa D. 2 years ago on Google
    Good store. Nothing amazing. Didn't have any size 8 sandals. Also I tried to get someone to find a dress for me in a smaller size but they didn't speak very good English they also said oh you must not have one if you didn't find it

  • 1/5 Pam H. 2 years ago on Google
    Approximately six months ago I purchased $600 worth of shirts. I am now only down to five wearable shirts as they have all shrunk deteriorated and puckered in odd places! Waste of money. The clothes are cute but the quality is awful. I will never shop there again.

  • 4/5 Angela H. 1 year ago on Google
    I love the sections that this store is divided into. Especially the beauty and wellness products. So many to choose from. I find great deals on everything I am looking for.

  • 4/5 Emerald *. 2 years ago on Google
    I had no trouble finding quality products for a bargain. The store was clean and well stocked. The cashier's move quickly when a longer lined formed. Overall, I would be back here soon.

  • 4/5 Shawn S. 2 years ago on Google
    I love Marshall’s. I wish this location in Phoenix still had all the neat women’s designer clothing like Kenra. The clothing isn’t half as good as it used to be in women’s wear.

  • 4/5 Melly 2 years ago on Google
    Hygiene , beauty products, vitamins, towels, blankets, dog toys, clothes , I always find something good here !

  • 5/5 Mark C. 2 years ago on Google
    Love them there prices are always low dress in name brand stuff for hafe the price...

  • 5/5 Isreal O. 2 years ago on Google
    Very nice and professional staff. Place is always clean. Very low prices. Great location !

  • 5/5 Edrozen Y. 2 years ago on Google
    Great selection of name brand products. I stopped in for a dough roller. They have the best selection for all you chefs and cooks. They also have a great selection of comforters and storage baskets. I need to measure my vinyl collection and grab me a rustic crate. I stopped in just before close on Friday night, it was busy. I waited in line for about 6 mins. I'll be back soon to rummage for treasures.


Call (602) 265-2562 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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