Bath & Body Works image

Bath & Body Works

Cosmetics store Beauty supply store Perfume store Gift basket store Candle store

One of the Most Reviewed Beauty supply stores in Phoenix


Address

1703 W Bethany Home Rd SPACE #C04, Phoenix, AZ 85015

Website

www.bathandbodyworks.com

Contact

(602) 864-0197

Price rating

$$ $$

Rating on Google Maps

4.40 (598 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 AM to 9 PM
  • Wednesday: 10 AM to 9 PM
  • Thursday: 10 AM to 9 PM
  • Friday: 10 AM to 9 PM
  • Saturday: 10 AM to 9 PM
  • Sunday: 11 AM to 6 PM
  • Monday: 10 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: store (10) location (8) helpful (8) friendly (8) customer (8) service (8) sale (6) Bath (6) Body (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ruby E. 3 years ago on Google
    Best location I have been too! Parking is great and the store is right at the entrance of the shopping center! Amazing variety of items on sale from 50% or 75%. 🤩 The staff is also really nice and helpful. ⭐ Also the music was so cute and fun! One of the best places to go for me time and a huge shopping haul! 🛍️
    2 people found this review helpful 👍

  • 1/5 Celluloidkid 7 months ago on Google
    I went to this location with a $20.00 gift certificate on Thursday 09/14/2023 @ around 06:00pm .....!! CLOSED!!.. well ...THEY ARE CLOSED!!!! It's now a clothing store!!!
    2 people found this review helpful 👍

  • 5/5 christina g. 2 years ago on Google
    I love Bath & Body Works everything that they sell is so amazing and the smells of fragrances are so beautifully love to go shopping there thank you Bath & Body Works😘
    2 people found this review helpful 👍

  • 1/5 Marivel M. 1 year ago on Google
    Lots of employees but only 1 person on register. When it was finally my turn it took her a while to acknowledge me to get my pick up order. Just awkward, no one was friendly like I'm used to at other locations
    2 people found this review helpful 👍

  • 1/5 Mayra C. 1 year ago on Google
    Please update this location!!! Drove over today and saw through the main entrance while driving in, that Spectrum Mall no longer has bath and body works, the space was empty! 😒
    1 person found this review helpful 👍

  • 5/5 Nicholas S. 1 year ago on Google
    Was extremely satisfied. Every time we come we walk away happy. This time was helped out by Victoria super helpful checked the whole store and backroom for a specific scent. Thank you Victoria for the amazing customer service.
    1 person found this review helpful 👍

  • 1/5 Sonia K. 1 year ago on Google
    Horrible cashier that rang me up. Super rude, super fast, think she was in charge. Was not helpful with my return. I demanded my stuff back and left. Had my young child with me. Super embarassing. I'll never ever ever go there again!
    1 person found this review helpful 👍

  • 5/5 Chitique T. 2 years ago on Google
    I used to going to Bath & Body Works at least two times a month one of my favorite stories can't go wrong with the deals
    1 person found this review helpful 👍

  • 5/5 Dakkar T. 2 years ago on Google
    Found some very nice products here for my wife. This place was very helpful also- Me and the kids got alot beautiful birthday presents from here. Will definitely be back-
    1 person found this review helpful 👍

  • 5/5 Bailee S. 1 year ago on Google
    I was in this location tonight and the employee Vanessa was so sweet and helpful. I highly recommend this location!

  • 5/5 Erika T. 4 months ago on Google
    Best experience I have had at any Bath and Body Works!. We were immediately greeted by Katie. She was wonderful and helped me buy gifts for my daughter for Christmas, asking questions to help find the right scent and products that were not overwhelming. She was absolutely wonderful and super friendly, walking us up to the register and waited with us engaging in friendly chit-chat! If you are in the area, I highly recommend this store. Very happy with my purchase and can't wait for my daughter to open her B&BW gift! I know she'll love it.

  • 1/5 dori h. 6 months ago on Google
    Been standing here over 10minutes to buy two things listening to people talk about burritos 🌯…umm🙄

  • 1/5 Sarkhdon Y. 7 months ago on Google
    We stopped late night before the close we were looking for specific item the two employees were there were super unhelpful Rude the one of them didn't explain what was the sale we found out it was buy 3 get 3 free.bad customer service

  • 5/5 Angela L. 1 year ago on Google
    They always have great sales, the store is always tidy and the ladies were very helpful. Definitely going back.

  • 5/5 Victoria H. 1 year ago on Google
    Got to use all my coupons plus there was a huge sale for so many things plus the customer service is always excellent helpful and attentive

  • 4/5 Darren G. 10 months ago on Google
    Didn't have what I found online. But Bought a can of men's mahogany teakwood body spray for like 17 bucks. A little expensive.

  • 5/5 Trina K. 2 years ago on Google
    Love Bath and Body works! The workers are nice and friendly there. Cindy is my favorite.. She's the best 😍😍😍

  • 5/5 Barbara B. 11 months ago on Google
    Today I was given outstanding 5 star customer service by Hector. He took the time to show me different products that I might like! He was amazing!

  • 1/5 marissa m. 9 months ago on Google
    I’m so upset! This is my favorite location to shop. Your business does not close until 9:00pm and I got to the location at 8:52pm to get a quick candle and doors were already locked! Why say your business close at 9:00pm and when customer go before doors are already lock ? Never AGAIN !!!

  • 3/5 Lena K. 1 year ago on Google
    Get things on sale during their semi annual sales. Staff is always friendly and helpful

  • 4/5 Carrie W. 2 years ago on Google
    Lots of new scents to sniff out BUT they are now putting Limits on many of their staple items & that very disappointing!

  • 5/5 Janay M. 1 year ago on Google
    Smells so wonderful and the staff was friendly. I picked up my online order

  • 4/5 Anne B. 2 years ago on Google
    Not crowed. Friendly staff. Haven't been there for awhile thought prices way too high!

  • 2/5 Mipan Z. 2 years ago on Google
    Management fails to provide exceeding customer service. I’ll take my business to another Bath and Body works! Tell your employee that’s it’s a crime using a black sharpie to color in her eye brows! A few months back customer service at this exact location was great but maybe you have a New Manager running it? Well maybe that’s besides the point, I asked nicely for something and the Manager had her messenger come back to tell me no. Why didn’t the Manager take it upon herself to come talk to me about my request? Go back and get more training on your customer service.

  • 2/5 N P. 1 year ago on Google
    As of 7/29/2022 this BBW is shut down. There is nothing in the store and the logo is taken down. Please save yourself the gas.

  • 5/5 Carrie P. 2 years ago on Google
    Very good. Great employees, and great service.

  • 4/5 MAX 3 years ago on Google
    Nice little store with a lot to choose from, friendly staff. Very crowded. Good sales every now and then.

  • 5/5 Freedom E. 2 years ago on Google
    I always love going here. The workers are respectful. They don't come off as the typical pushy sale people. They allow you shopping space while being attentive to your needs and answering questions appropriately.

  • 3/5 NA N. 1 year ago on Google
    Here is something to note for management because when I mentioned in store I was told, “Yeah it’s just the company thing.” If you are going to wear badges and post all over your store with “LGBTQ+ inclusion” then offer some type of training. Scents do not have gender. When we walked in the very friendly employee told us their sale and at the end added “Sprays are $4.95 but not the male sprays, just the female ones” I recommend using other words such as masculine/feminine. I think this is important because there was a learning opportunity that was missed even after giving feedback. I hope management will see this and educate their employees. Also, I wouldn’t have mentioned it but the store is covered in marketing for inclusion and as a queer person it’s so offensive to be marketing off us and profiting while not actually doing anything to make a difference. #scentsdonothavegenders


Call (602) 864-0197 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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