2/5 Angela L. 7 months ago on Google
I
never
write
reviews
but
really
wanted
to
share
my
experience
so
others
can
make
informed
decisions.
A
few
months
ago,
a
coolant
warning
light
turned
on
in
my
car.
Despite
reading
some
negative
reviews
on
here,
there
were
also
a
lot
of
good
ones
so
I
figured
I’d
give
them
a
chance
since
I
live
close
by
and
could
walk
home.
The
first
time
I
took
my
car
in
for
an
oil
change
and
coolant
flush.
They
called
and
said
I
should
change
my
engine
filter
too
for
$40.
I
went
with
it.
Total
came
out
to
$195.31.
A
little
over
a
week
later,
the
same
coolant
light
comes
back
on.
I
call
the
next
day
and
they
were
nice
and
said
to
drop
off
my
car
in
the
morning.
They
call
me
later
that
day
and
tell
me
all
the
things
that
need
to
be
fixed
and
quote
me
over
$1500.
They
also
said
whoever
put
coolant
in
your
car
put
the
wrong
coolant
in.
I
said
you
guys
did
it
about
a
week
ago??
My
car
is
supposed
to
have
blue
coolant,
but
they
had
put
in
yellow
coolant.
I
was
charged
a
second
time
for
the
mistake
they
made
that
I
had
already
paid
for
last
time.
They
play
it
off
like
it’s
no
big
deal
and
say
okay
we
won’t
charge
you
for
the
coolant
pressure
test
this
time.
From
the
$1500
they
quoted,
I
said
this
is
a
lot
of
money
for
me
so
what
are
the
things
that
absolutely
need
to
be
fixed
(like
life
or
death).
This
brings
the
quote
down
to
$1300.
They
call
me
again
that
day
and
say
hey
we
really
want
to
change
your
radiator
hoses
and
we
should
do
this
instead
of
the
coolant
flush
to
keep
the
cost
down,
but
now
it’s
gonna
be
about
$1400.
I
get
my
car
back
later
that
week
on
Friday
4/7.
I
pay
$1409.42
and
then
go
to
the
grocery
store
a
mile
away.
On
my
way
back,
the
same
coolant
light
comes
on
AGAIN.
Except
now
they’re
closed
for
the
weekend.
I
open
the
hood,
there’s
less
than
half
of
the
coolant
left
and
by
the
next
day,
it
had
all
leaked
out.
I
call
Monday
and
tell
them
the
coolant
light
came
back
on
again.
I
drop
my
car
off
for
the
third
time.
Aiden
calls
me
and
says
they
found
a
small
leak
they
“missed”
the
first
time
that
was
coming
from
the
thermostat.
Obviously
we
won’t
charge
you
for
the
pressure
test
(I
would
hope
not
after
paying
$1400
for
you
to
not
fix
the
issue
last
week).
We
need
to
replace
the
thermostat
housing/thermostat,
hose
clamp
and
upper
radiator
hose.
This
will
be
about
$450.
I
don’t
know
if
they’re
making
assumptions
because
I
live
in
the
nice
apartments
next
to
them
(moved
here
alone
last
year
and
chose
a
nicer
apartment
for
safety),
but
I’m
a
resident
making
a
resident
salary.
Pretty
much
live
paycheck
to
paycheck.
I
ask
what
did
I
just
pay
$1400
for
because
it
sounds
like
none
of
that
work
was
life
or
death
necessary.
I
said
let
me
get
back
to
you,
I
want
to
call
around
for
estimates.
I’m
generally
a
pretty
calm
person
but
now
a
bit
frustrated.
While
on
the
phone
with
Ted
from
Volvo
Am
I
(I
drive
a
Volvo
SUV),
I
get
a
voicemail
from
Jeff
who
I
assume
is
the
manager
saying
that
Aiden’s
estimate
was
wrong
because
he
didn’t
realize
that
they
had
already
replaced
the
upper
radiator
hose
so
it’s
actually
gonna
be
less
than
$450.
Part
of
me
wonders
if
they
would
have
brought
up
this
casual
oversight
had
I
agreed
to
pay
the
$450
upfront?
Also
it
looks
like
these
oversights
have
happened
to
previous
customers
as
well!!
I
pay
$285.51
and
everything
was
fine
for
a
couple
of
months.
In
June,
the
same
coolant
light
came
back
on
for
the
fourth
time.
I
already
spent
$1900
at
Inman.
Prior
to
Inman,
I
only
went
to
Volvo
specialists
(not
the
dealership),
so
I
decided
to
stick
with
what’s
worked
for
me
in
the
past.
All
my
interactions
with
Inman
have
been
respectful,
but
I
question
their
integrity.
I’ll
also
say
they
are
really
good
at
making
it
sound
like
they’re
doing
you
a
favor
and
giving
you
a
“deal.”
I’m
not
a
car
expert
and
wouldn’t
know
the
difference.
This
is
all
from
my
personal
experience
with
them.
My
advice
is
that
if
you’ve
already
gone
to
them
once
and
the
issue
doesn’t
get
resolved/fixed,
I
recommend
getting
a
second
opinion
elsewhere
before
going
back
to
them.
You
might
also
end
up
paying
for
things
you
don’t
need.
Best
of
luck!