Braidy Jewelers image

Braidy Jewelers

Jewelry store Jeweler Jewelry designer Jewelry buyer

😠 What complete disappointment! Not only did they fail to deliver on their promises, but their unethical practices left me feeling cheated!! Their customer service was remarkably appalling, showing a complete lack of accountability and professionalism. I strongly advise everyone to steer clear of Brai... People often mention Mike, Braidy, ring, service, jewelry, experience, Jewelers, owner, watch, wedding,


Address

2450 W Happy Valley Rd UNIT 1153, Phoenix, AZ 85085, United States

Website

braidyjewelers.com

Contact

+1 623-581-3000

Rating on Google Maps

4.50 (105 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 5 pm
  • Sunday: Closed
  • Monday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: Mike (24) Braidy (22) ring (18) service (13) jewelry (12) experience (11) Jewelers (11) owner (10) watch (10) wedding (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Michael F. 2 years ago on Google
    The owner of this store is needlessly rude. I went in to look at a watch I was interested in. He told me he wouldn't let me see it and talk price unless I was buying "today". He literally told me to go to a different store first to ask questions then come back to him. Well I went to the other store (Andrew Zs Diamonds in Anthem) and bought it. I brushed it off but just had a neighbor tell me yesterday she had the same experience and he was very rude to her. So now I'm posting in hopes I can save other neighbors from a bad experience.
    2 people found this review helpful 👍

  • 1/5 linkbash w. 8 months ago on Google
    What complete disappointment! Not only did they fail to deliver on their promises, but their unethical practices left me feeling cheated!! Their customer service was remarkably appalling, showing a complete lack of accountability and professionalism. I strongly advise everyone to steer clear of Braidy Jewelers to avoid similar frustrations and deceptive practices. I wouldn't trust them to change a watch battery.
    2 people found this review helpful 👍

  • 5/5 Candace K. 1 year ago on Google
    Braidy’s Jewelers is wonderful. We live three and a half hours away and make the drive to see him whenever he have jewelry needs. He has restored and repaired multiple pieces for us. My rings band split and he was honest about how to properly fix it to avoid it happening again in the future. His work is exceptional and his prices are always fair.
    1 person found this review helpful 👍

  • 5/5 Keith W. 6 months ago on Google
    My fiance Heather and I had not had the best of luck with other jewelers so we decided to try out Braidy’s as it was close to our house. Hands down the best experience we have both ever had! Micheal and Heather were so patient and understanding with our credit situation and we never felt pressured at any point. This will absolutely be the only jewelers we visit going forward. Thanks again for your help and for making this wedding extra special!

  • 5/5 Will R. 1 year ago on Google
    Excellent selection of jewelry and mid tier watches. An occasional Rolex or two added to the mix but quickly gone. I mainly use them for repairs and sizing and they are always happy to help. The owner is incredibly gracious and kind. I wish he could become a Rolex AD but that's a me problem. Check them out, you will feel like a personal friend of the owner while you shop

  • 1/5 Barrie D. 1 year ago on Google
    Pretentious young clerk, not savvy on how to do business nor how to develop customer relationships, lost a huge sale and possibly life long patronage. . Unwilling to show me how to put a battery in my watch. He was far more concerned that his stupendous expertise in that area and making a quick 15.00 dollars from me was far more important than developing a customer relation and bigger sales down the road.Too bad

  • 5/5 Van G. 1 year ago on Google
    The owners of this shop are absolutely delightful! Not to mention my wife's ring looked almost brand new after some tlc. This will be my go-to place for any jewelry needs in the future.

  • 5/5 Brett 1 year ago on Google
    Nothing but great experiences at this place. Mike is a very honest guy that stands behind his merchandise, even if our careless 14yr son continues to bust it up. I'm looking to make a lager spend in the very near future... Braidy will probably be my first and only stop due to the customer service alone.

  • 5/5 Sarah B. 7 months ago on Google
    These guys deserve more than a five star in my opinion! Amazing staff and so helpful and caring for customers. I recently tried to mail my wedding ring to NY to the company that made it for a resizing. That company was rude and gave us the wrong address and we spent 367$ for it to get shipped and shipped back and to find out they wanted us to spend that same amount 367$ to reship it back for the “free resizing.” I came into Braidy’s distraught worried I wouldn’t get it resized In time for our wedding coming up. They were so sweet and helped me get my ring resized in 4 days w no stress and for a low cost. Thank you to everyone who works here. What a great place and a wonderful staff that gives u such a good experience w the utmost patients for any person who walks through the door. U guys rock;)

  • 5/5 Michael 10 months ago on Google
    Fantastic customer service! I brought in two watches that hadn’t worked in a long while and the team at Braidy Jewelers had me taken care of and out the door for quickly. The kindness and fairness in pricing speaks volumes about Braidy Jewelers.

  • 5/5 Alyssa S. 7 months ago on Google
    I lost a stone on my wedding ring. They replaced it and made it look brand new! Fast turn around time and work done in house! Highly recommend.

  • 5/5 Sarah R. 11 months ago on Google
    The jeweler was so awesome first he took 3 links off my watch while he and I chatted at no charge . I had a very special that needed repair he had it ready when he said he would and it was repaired better than new and clean all for a very reasonable price. I will definitely go here for any of my jewelry needs , I highly this great spot or the happy valley Norterra shopping Thank you again!

  • 5/5 Michele D. 1 year ago on Google
    What an incredible team! They were so patient and made our experience easy and fun! The owner sized my engagement ring in less than an hour!! The prices are unbelievable and the quality is TOP NOTCH!!! I highly recommend Braidy Jewelers!!

  • 5/5 Lori Y. 5 months ago on Google
    Mike takes such good care of us! From gift suggestions to trade-in advise to repairs, he is the one we trust. He has beautiful pieces in stock, but if you don't see something specific you're looking for, he'll find it and order it for you.

  • 1/5 Andrea B. 6 months ago on Google
    A few weeks ago, I came in with a friend looking to have a ring resized larger and for her to get an idea of what her finger size was. The entire time we were there, we felt like we were bothering them, it was uncomfortable. When the woman at the front asked the (I'm assuming the owner?) about resizing the ring, I was told it wasn't possible because it was silver and the heat of resizing would damage the stones. He then shrugged and told me to wear it on another finger. (Seeing as it was so small, was I supposed to wear it on a pinky?). His entire vibe was uncaring and cold. I was surprised at being treated so poorly. I ended up doing a quick Google search to find it's entirely possible to resize the ring and brought it to Treasures Jewelry on 67th and 101. They had no qualms about resizing it and when I picked it up, it looked even better than when I gave it to them. I feel like the owner of Braidy just didn't want to do the work. In which case, why lie? If you're looking for a great experience with a local store, look somewhere other than Braidy Jewelers. There are a number of other reviews discussing how poorly he treats people.

  • 5/5 K. Kristen L. 5 months ago on Google
    Mike is amazing. We have always had a fantastic experience here and will ONLY shop with Braidy Jewelers going forward. I can’t give enough praise to the attention he gives to detail and his wide knowledge in his field.

  • 1/5 Judith C. 2 months ago on Google New
    I have been buying jewelry here for years. I went in to get several rings cleaned and checked, to discuss an upgrade purchase of a necklace and new diamond ring. I didn’t even get past the ring cleaning discussion with the owner before I was shut down. He told me it’s too many and didn’t want to do the cleaning. I was more than willing to pay for the service. Sadly snubbed and he lost two sales. So disappointed and literally cannot understand why someone would be in the jewelry business if they don’t want to service their customers! NEVER GOING BACK! I recommend others seek a jeweler that values their clients.

  • 5/5 Brittney V. 3 months ago on Google New
    I can't say enough good things about this jeweler! I have a sterling silver necklace that is very near and dear to me because it's a memorial necklace for my dog who passed away when she was 18 years old. I took it to the original place that I had gotten it and they told me it was a three-month turnaround time and I didn't want to be without it because it has so much sentimental meaning. My boyfriend called these guys, and they said they would take a look and it literally took them all of a couple minutes to fix my necklace because the clasp had broken. I'm very grateful to them and any jewelry needs I have in the future, I know exactly where I'm going to go. Thank you guys so much for making my birthday weekend awesome and fixing the most important jewelry i own! I literally wear this necklace every day!

  • 5/5 Greg R. 3 months ago on Google New
    I'm 38 years old and I have lost faith in humanity. I don't trust people in public or driving. There's someone everyday that just proves to me that people are just out for themselves... Then there's Braidy. Even though I struggle with believing in others I gave Braidy the truth about my situation and my soon-to-be fiancee, he could have played me and ripped me off. No, in fact he went far above and far beyond than just a business transaction. He listened, he remembered and more than anything he cared about me. Braidy, thank you and I hope this reaches people so they can experience the same thing. This jeweler is amazing. You will not regret coming here.

  • 5/5 Emily D. 1 year ago on Google
    Mike and his staff were exceptional! From greeting us when we walked in, taking the time to show us each piece of jewelry, to making sure we left with what we wanted. His pricing is fair, and his quality is exceptional. Would recommend to anyone in search of everyday pieces and statement pieces. My family and I cannot wait to give him more business in the future.

  • 5/5 LORI D. 2 years ago on Google
    Scale of 1 - 10….15. FIFTEEN !! This family owned business is phenomenal. Their customer service is outstanding! Both the owner & his daughter give the utmost courteous, professional,& humble service with no hard selling. The product selection is wide ranging,;from simple & elegant to extravagant. There are such unique pieces & are GIA cert. Their skull collection is pretty cool! I first stopped in for a watch battery & was so impressed that I returned for a diamond & pearl necklace/earrings. Please consider giving this family owned business in north Phoenix your patronage. They are well deserving & you won’t be disappointed. Thanks!

  • 5/5 Jamie C. 1 year ago on Google
    So helpful and super fair when it comes to pricing. Mike is wonderful and their associates are as well. Excellent turn around times when it comes to repairs and sizing. Recommend going here highly

  • 5/5 Shelby C. 1 year ago on Google
    Absolutely beautiful place with the best people that work there. We’re grateful for directly working with Mike and him being patient with us finding the rings we loved. Thank you to him and his staff for being remarkable!!

  • 5/5 Erica S. 1 year ago on Google
    Mike is the best. Was shopping for a ten year anniversary ring and he stopped us from spending more and just upgraded my original wedding ring. We love our rings!

  • 5/5 Kacie H. 1 year ago on Google
    I am in love with my ring. It is absolutely stunning and the service I received was phenomenal. I had a very clear idea of what I wanted and Mike was very patient while I tried several different settings together. They are the best and I will be back!

  • 5/5 Stevie T. 1 year ago on Google
    Absolutely recommend this place!! I came in to get a watch readjusted for my boyfriend with a new battery and they took care of me very well. They are a family owned business. Very hospitable and kind. Megan and Tia and their Father took care of me like family. God bless you guys ✝️ I'll definitely be coming back for any of my jewelry needs!!

  • 5/5 Kierstyn 1 year ago on Google
    Very friendly and helpful! They helped clean all of our wedding jewelery last minute and were very kind. Also they let me know the opal in one of my rings is loose so that I can get it fixed soon. Good customer service and experience all around!

  • 5/5 Briana V. 1 year ago on Google
    Mike Braidy is hands down one of nicest business owners that I have ever met. I came in looking to sell my wedding ring and he took away all the nervousness and awkwardness instantly with his warm demeanor. As a school teacher, I was really pressed for cash over the summer and Mike wrote me a check that day so I wouldn't have to struggle through the next couple months until I got paid. Selling a wedding ring is never a fun experience but Mike made it easy, transparent with pricing, and got me to laugh during the process. If you have a wedding ring sitting at home and you want to sell it then this is your guy!

  • 5/5 Steven D. 1 year ago on Google
    I was gifted a nice watch from my employer for 5 years of service, but it was bought from another jeweler. I went to get it sized for me at Braidy because it’s around the corner from where I live. The owner was very helpful and humble. I tried to give him $10 cash (as a tip for the sizing charge), but he refused. He congratulated me for the gift and then I left. I highly recommend this establishment to anyone.

  • 5/5 Steve L. 3 years ago on Google
    I have been using Braidy Jewelers for over 10 years now and have never been disappointed. I have always dealt with Mike and he is always honest and has the best quality and price. I first went to them for a repair and he explained how there was no need to over repair a tennis bracelet my wife had and everything he did worked out great and was a cheaper price than his competitors. Over the years I have done other repairs and bought new items from Mike for myself and for my wife. This year we had a big anniversary and I went to Mike with a custom design my wife had always wanted. We came up with all the specifications and I told him when I needed it by. Then the pandemic hit and I was worried I may not have it in time for our anniversary. Even though Braidy Jewelers was closed during the early part of the pandemic, Mike always kept in contact with me and said he would do his best to get it finished for me. I was finally able to pick it up a week before our anniversary and it looked better than I ever expected. My wife absolutely loved it and wanted to let Mike know how beautiful it is. She is so happy with it. Mike, I wanted to thank you for everything you have done for me over the years and you have always been a standup guy. You have always gone above and beyond my expectations. I highly recommend Braidy Jewelers to anyone who needs a jeweler. You won't be disappointed.

  • 5/5 Maci K. 3 years ago on Google
    Highly recommend stopping by if you’re looking for a jeweler or watch service. I came in on the day after Christmas to have some links taken out of a watch I had received. The girl was super friendly and helped me try on some rings while I waited for the service to be done. Even with someone ahead of me in line for servicing I probably only had to wait maybe 5 minutes for the watch so I was very happy both with the speed and the rings I ended up purchasing.

  • 5/5 Maura D. 2 years ago on Google
    Mike Braidy helped me design my engagement ring, including picking out the stones. He had it ready within 2 weeks and it is more beautiful than I dreamed it would be! What’s incredible is his pricing for the level of quality and service he provides. I’m thrilled to support local businesses like Braidy Jewelers. I will never go anywhere else.

  • 5/5 Micheline G. 2 years ago on Google
    The owner Mike is amazing. He’ll figure out your style and find the best pieces for you. My hubby has gotten every piece of jewelry I own from him. We will never go to another jeweler. Thanks again Mike, my new ring is beautiful. 🖤🖤

  • 1/5 Scott N. 2 years ago on Google
    Mike pretends he is a nice guy. He will make it painfully clear he does not want to inspect nor repair jewelry not purchased from him. Please go elsewhere where you can be treated respectfully.

  • 5/5 Derek R. 2 years ago on Google
    Great experience. Mike is easy to do business with. I’ve used his services twice in the past year and both times I’ve had specifics and custom products. And twice Mike could see my vision and made it a reality. Will be using and referring Braidy jeweler from now thanks to Mike. My 3rd visit will be soon.


Call +1 623-581-3000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business

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