Where to start , YAS AND CRISTIANO were amazing , the customer service at this location is on a whole other level. They always have a smile on their face and always trying their hardest to make sure the customer leaves happy. If anyone is any Phoenix and there looking to pawn or purchase something stop by pawn 1st on 27th and Glendale you won’t be disappointed. I normally don’t write reviews ( it takes a lot of time ) but I had to today . Because there’s not to many people like this in the industry. Thanks again guys for your help. A+ service. I will be back and will spread the word to all my friends and family.

Good service but accidentally left my bag there and when i came back to get it barely an hour later they had gone through my bag without permission and the bigger guy was questioning me about the contents. This was a violation of my privacy and overall a rude thing to do, they should have just set the bag aside and not gone through it.

Was a family owned business But now all corporate All money all the time don't want to go back

They have a great new team with the experience and knowledge needed to be successful. Store is always clean and you always feel welcome. Great place to go find things you are in the market for a great deal. Stop in and check them out!!!

I’ve done a loan using my MacBook a few times. I needed to extend the loan and paid through the app on Aug 11 and it told me I had until Nov 11th. I even double checked in October but come Nov 6th my laptop was no longer showing as my pawn it was no longer there and as of Oct 26th it was closed.

Vincent and Leslie both helped me in my time of need and I am so great full to them thank you soooo much

I was looking for a particular item somebody told me to check there because apparently they had just got a whole bunch of new ones save me a lot of money by going there instead of the retail store staff was absolutely amazing.

I have been to this place twice and every time I find good things (that actually work) and have been met with some of the best customer service I’ve seen in a while honestly a hidden gem 10 out of 10 full recommendation

Awesome location if you gonna buy here go with cristiano he's always great always trying to help and give good deals

This location is my favorite. They always have a good selection of items. The employees are friendly and helpful.

Great team, always makes me feel welcome as soon as I walk through the door. They are a happy crew and have a fun environment.

I have visited this location many times to both pawn and purchase items. This store is run by some of the best employees in the business. They take care of there customers and always greet you with a smile. There prices are fair and honest. I haven't found another shop yet that can stand up to the quality service they provide.

Very helpful and understanding people here, not just in it to make money but care. Always can find a good deal here, not to mention the layaway plans are nice. Will always come back and shop, thanks to the management and employees just make this a wonderful experience…… Keep it up

Clean and good store! Amazing employees! 😊

As soon as I walked in the store, I got a big welcome from everyone. Very inviting, I like how you guys have music going and everyone is really friendly! Good vibes. Everyone is such a big help, honest opinions about when I ask about certain items. The girls and guys here are very knowledgeable!

I had a wonderful experience Alicia help me out quickly and amazingly and make sure I was satisfied with my results. I ended up walking out with money still, Thanks to Mel the Major for helping. But all 3 girls had a wonderful service service and I would recommend this place 2 other friends and family thanks to These wonderful and beautiful girls. Mel, Alicia, and Jasmine keep up the good work girls

Recently bought a firearm from this location, service was excellent very friendly and professional, gave me space allowing me to look and stayed patient without bothering me. Once I was ready they handled everything quickly and efficiently. Will 100% be back. Firearms are good quality and well worth the price if you have it.

They are nice, clean, and efficient! Staff is so friendly and willing to work with you on getting what you want!

I have used this pawn shop several times on buying, selling and pawning and I have to say the staff is always friendly and willing to help. Today I dealt with Yesmin and she was great. Got me taken care rather quickly. Great customer service. Good music. And willing to answer all questions and explain everything. That is much appreciated. Locked in customer. Since they have other locations what one may not have another might. Thank you Pawn 1st. Will be taking advantage of their layaway soon. Got my eye on a few things.